Tactical Traps

I purchased A Tactical Traps (TT Patriot 35S Compact shelf) on 12/21/promising gun concealment shelf made of premium hardwood($value)They charged my credit card $the same day I ordered it ($+ shipping)A week later I received a seemingly personal e-mail telling me that my shelf was finished and the factory had leftover material from my build, and offered me a special one-time deal that if I ordered another type of shelf I declined the upgrade I have called the number (800) 792-and get a voice message that they cannot take my call and to leave my name and phone number and someone will return my call I have called twice and have yet to receive a return phone call

The perfect hiding spotGreat craftsmanshipLooks great near our
front door in the perfect place if ever neededWill have the perfect
spot for the shelf when we move into our new house in a few weeksWorks great, I have recommended the shelf to a couple of friends and
will continue to recommend your product to anyone I feel can use your
productsThe shelf sells itself

Initial Business Response /* (1000, 10, 2017/11/08) */
Contact Name and Title: *** ***, Office Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@tacticaltraps.com
Our records indicate that the customer purchased the Tactical Trap Patriot 35S pistol shelf for $His card was
charged once the order was submitted and he was then offered the Tactical Trap Freedom 52R rifle shelf for an additional $on Aug 11thHe click add to cart on the offer page and was charged the $We emailed him order confirmations for both charges as they were processedI have included a screenshot of the website showing how the rifle offer was presented and included a copy belowWe have shipped both shelves to the customer and have UPS tracking showing that both were deliveredHe received the pistol shelf on Aug 29th and the rifle shelf on Sept 5thThis customer has not contacted us by email or phone regarding the charges and he didn't return either shelf with in our day money back guarantee policyWe do not feel that a refund should be issued for the order which he receivedPlease contact us if you have any further questions
*** ***
XXX-XXX-XXXX
The following has been copied from the Freedom 52R sales page I have also attached a screenshot:
However, today you're not going pay $like everyoneShhh...don't tell anyoneInstead during this special one-time offer...when you add the Freedom 52R to your order now
We'll Credit The $You Just Spent On The Pistol
Trap Towards The Freedom 52R
This means you get the trap you just bought on the last page FREE! How? Because we're taking $off the Freedom-the same price you just paid for your trap on the last pageIt also means right now, and right now, only you get the Freedom 52R for the unavailable anywhere else for the rock bottom "I can't believe my eyes" low price of just $
Here's how it breaks down
How The Pistol Trap You Just Bought Is FREE
Freedom 52R Retail Price: $
Your Instant Credit : $(you're credit is being applied as an instant $discount on the Freedom)
Your Price For The Freedom: $ONLY $236!
*offer expires forever if you click off the page***
Below this section was the area to select color stain and restated that the Freedom 52R was $and notified the customer of the $shipping fee, an additional total of $for the shelf
Initial Consumer Rebuttal /* (3000, 13, 2017/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's not free your paying $for it and deceptive advertising
Final Business Response /* (4000, 15, 2017/11/17) */
Hi ***,
First, I want you to know our customers are like family and our goal is to always make you happyYour total for the Patriot Pistol shelf and Freedom Rifle shelf with shipping and handling is $Without the discount it would have bee $for both unitsPlease see the following insert taken directly from the website where you placed your order:
As far as the free pistol shelfthis is what the promo says
(see attached)
Basically we are crediting the entire purchase of the compact to the purchase of the rifeActually, a little better than thatThe rife right now (we raised our price because of the new locking system in October) is priced at $so you got almost a $discountPlease let me know if you have further questions
Thanks
***

Ordered two shelves from this company on Dec 2, received an email on Decstating they were done and would be shipped in the next dayIt is now Dec 18th and no shelves Emailed company and they keep saying they are preparing for shipmentThe email I received sainthese would be delivered with days of orderingWould like my money returned!!

I was very happy with the quality of the product I ordered and the fast deliveryWill definitely use this company again

The quality and handmade craftsmanship of these shelves are second to none! I bought the smaller handgun shelf as well as the larger rifle shelfHighly recommend this to anyone who wants piece of mind and easy access to your firearms!

Great companyProduct works just as advertisedVery easy website to navigate with professional and fast service

Awesome product perfect finish great price

On 10/10/16, I placed an order for a shelf from Tactical Traps
The product arrived damaged and the color did not appear as it did in the pictures
On 11/23/16, I first emailed customer service, which acknowledged the damage and approved my request for an exchange
I have been in contact multiple times and my return shipping label has still not been provided to me
I have directly asked on 1/11/17, 1/17/17, 1/23/17, and 2/10/for a shipping label to be emailed to me
The last message from customer service, on 1/18/17, indicated that they did not know where my return label was
I have not received any communication back since that time
Product_Or_Service: TACTICAL TRAPS // 52R STORAGE SHELF + LED LIGHT KI

I ordered and they said that I needed to add $to upgrade to the shelf that would be for my rifleI told them for $I willThey agreed but now, they are not responding to email and if they didIt would be the same email as they sent the first timeIts been a month and no productI keep calling their number but no answer just recording and they wont even call me on my phone number

Love my wood shelve, the wood is beautiful and works greatWas tricky to get up because no hard wear to put on wall with it, but very well made and works greatWould buy again

This company is a complete FRAUDThey are committing copyright infringement against "Tactical Walls" who they used to buy from directly and now have ripped off the design(s) as their own
Also interesting is their spokeperson Christphopher *** H*** (Navy SEAL ret.) is also the FRAUDULENT guy who claimed he was jumped by several individuals and shot in the stomach, only to find out he shot himself
http://www.washingtontimes.com/news/2014/sep/4/former-navy-seal-chris-h***-lied-...⇄ /> Avoid this company, Especially for Ripping Off another Veteran Owned company (Tactical Walls)

Works as advertised,great looking and solidI would have it as just a shelf in my houseYou really can’t see that it will open

Very responsive and great product!

I love my tactical shelvesThey do a nice job of hiding pistols and a
tactical shot gun or an ARThe finish is nice, and they look good
in the home I wish the smaller one was a little bigger to hold another
pistol and a few more extra magazines, but I would recommend these to
anyoneYou can’t go wrong these tactical traps

I was vary pleased with the Tactical Trap and very happy how it look in my home, you would not even know what it is unless you knewI would recommend this to any gun enthusiasts who would like a safe place to conceal your tools and have access in the event of an emergency

stars
for good service and quality product Hangs beautifully on my wall
with easy access to my weapon

Ordered shelf late April Website said item would ship immediatelyThey charged my CC account immediately but never sent the Tactical ShelfIt is now May When you call their number(s) you get immediate recorded music Smells very fishy; suspect they've taken peoples money and run

I have been very satisfied with the customer service at Tactical Traps The shelf storage I purchased is top quality I will shop with them again

I bought two shelvesThe 46" for my rifle and the 35" for my pistolThe r look greatThey work like they are supposed toThe only very slight thing was the 46" one needed the slightest adjustment , which was shown in a videoI love them and would recommend them to anyone!