Tactical Traps Reviews (199)
I ordered two of these in FebruaryLike everyone else, my CC was charged immediatelyA couple of weeks later I tried calling to check statusNo one answered so I left a messageI also followed up with an e-mail to their customer service After about four additional e-mails, I finally got a reply that they were have issues getting the lock mechanismI finally received my first shelf in early MayHowever it came without the hydraulic lift mechanismTheir was a note in the box that this would ship separately After two weeks passed and no mechanism I sent an e-mail to cancel my second shelf and inquired on how to return the one I had receivedI eventually returned the first shelf and then waited forever for my refundI ended up sending daily e-mails until I finally received my refund check in July This company is a jokeI only rated them a one because zero is not an optionAlso, they did not refund the original shipping cost and I had to pay to return the shelfI am out $
I ordered two of these (both sizes) they came quickly and the craftsmanship was amazingReal quality work, amazing communication and very reasonable priceI will recommend this company to anyone looking for this type of concealment shelf!
Great product and design My father and father in law will both be getting these for fathers day!
I've purchased a shelf for myself to house my AR-15, and my Glock Since then I was so happy with the product I purchased another large shelf and a small one for my dad for his birthdayCouldn't be happier with the productLooks fantastic in my living room
Great product my hubby loved itEasy to put upWe had one problem with the shelf shutting after it was openedProblem resolved with the video provided on line concerning this issueHave already recommended this shelf to several friends
I bought a shelf as a Christmas gift for my husband...score!! he loved itThe quality was amazing and even though I ordered it with a really tight window it arrived in plenty of time
I purchased this for my Living room, having worked my way
through college as a journeyman carpenter I was impressed with the
Quality of the workmanshipThis design blended well in my living room
as both an impressive shelf and a secure compartment to store my with spare clipWould highly recommend this to anyone looking for a
tasteful and secure way to store a spare weapon for emergencies
Initial Business Response /* (1000, 15, 2017/03/17) */
Our records indicate that we have made 3 attempts to have the package returned to us through our UPS account. Twice with UPS attempting 3 times to pickup the package up (on 12/29 and 1/24) and once by emailing the...
return label to the customer (2/15). The attached page shows the UPS record of attempts.
We will contact UPS again today and have another label emailed to the customer. We have his email address as [redacted]@[redacted].net. We will also contact UPS for another pickup attempt and they will try three times starting Monday, March 20th, to retrieve the package.
If these option are unsuccessful the customer can call our office at XXX-XXX-XXXX and we will physically print a return label and have it mailed to him. Or he can return the package to:
Home Defense News- Tactical Traps
[redacted] W [redacted] IN XXXXX
Once we have received the returned tactical trap shelf we will issue a full refund.
Customer needs to include his name, order number or last four of the cc charged, and his email address when returning the package.
If you or the customer has any question you can call us at XXX-XXX-XXXX Mon- Fri 9am to 4pm CST.
Home Defense News
Initial Consumer Rebuttal /* (3000, 17, 2017/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My records indicate that the last time Tactical Traps contacted me was on 01/18/17 when [redacted] informed me that a previously unmentioned "[redacted]" might know the whereabouts of my return label:
"No problem, thank you so much for your patience in this matter. I have had a new label emailed to you, please just print it out and drop it at your local UPS store at your convenience.
I have have received zero contact from Tactical Traps since that time.
While Tactical Traps has attempted to arrange UPS pickups, they have done so without confirmation or authorization from me.
Why hasn't this approach worked?
On 12/29 I was out of town for the holidays.
On 01/24 I had been told instead that a return label was to be provided to me.
In addition, the issue was with damaged packaging, so the item was not ready to be reshipped immediately.
This is why I requested to drop off at local UPS store for repackaging.
In addition, the address on file has not been my primary address since 2016.
This is why at no point did I authorize a pickup at that location. If Tactical Traps has ANY correspondence in which I authorized a pickup of any kind, let alone at that address, I'd like to see it.
During this whole process, I have repeatedly asked for a return label and none was provided. Here are excerpts from emails in which I directly asked for a label:
12/19/16 - "As soon as I can receive a return shipping label, I will get this sent right back for the exchange."
01/11/17 - "I appreciate the convenience of having them pick it up but it would be easier on me to take it by the UPS store near by house, I'd rather have the peace of mind granted by actually turning it over to them."
01/17/17 - "I don't believe that I have received a label yet? "
01/23/17 - "If you could just email me one I think it would speed this process up."
02/10/17 - "I have still not had a label emailed to me.
It has been over two months and I still do not have a resolution to this, can we please speed this process up? "
Again, at no time have I authorized, confirmed, or requested a UPS pickup.
Instead, I have REPEATEDLY asked for a return label to be emailed to me.
On 02/15/17, after THREE (3) months without en affection resolution from Tactical Traps, I advised that I would be contacting the Revdex.com.
In response, I immediately received a shipping label of insufficient amount with no explanation or contact from Tactical Traps.
Again, the last email I received from Tactical Traps was on 01/18/17, when "[redacted]" indicated that "[redacted]" might know where my label was and that she would get back to me "that afternoon".
On 02/15/17, I contacted Tactical Traps' third-party vendor, through which my purchase from Tactical Traps was arranged.
Although not obligated or at fault, third-party vendor offered refund to cover Tactical Traps' failure.
RMA authorization and return label were immediately provided, and
by 02/23/17 the unit was returned for a third-party refund.
Tactical Traps produces a shoddy product with customer service that is mind-bogglingly awful, the worst I believe I've ever encountered.
This whole ordeal was an absolutely unnecessary waste of time and money for all involved.
Final Business Response /* (4000, 22, 2017/04/07) */
I have attached email correspondence with [redacted] along with proof of UPS shipment and delivery of the product. I have also included copies of the UPS tracking for the three retrieval requests and the two UPS labels emailed to Mr. [redacted] so he could take the package back to UPS to have it shipped back to us at our expense. Upon tracking all of those UPS numbers you will find that the package has never been returned to our company with any of the labels/retrieval requests we provided. If Mr. [redacted] would like to return the product or has proof that the product has been shipped back to us by his own means our company will gladly issue a refund check to Mr. [redacted] for the full amount charged.