Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always
our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer.
*** ** Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We sincerely regret to hear that the previous issues had returnedWe have since worked with our IT department and with the customer directly to facilitate a resolution. On 8/25/15, we confirmed with the customer that their services have been corrected. We are confident that we have successfully addressed our customer's concerns resolved the issueShould the customer have any issues with the Cox Online Backup service moving forward, they are more than welcome to contact us directly for any further assistance. As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Paul S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meThe business has performed this action and I now consider this complaint resolved.Thank you
Regards,
*** ***

We would like to thank the customer for taking the time to file her concerns regarding the rebate card for establishing her services. Please let me begin with an apology for any inconvenience she has experienced. We certainly did not want to cause her any frustrationsWe’ve attempted
to reach out to the customer in regards to this complaint however have not been able to make contactWe have left our contact information on her voicemail and look forward to working towards a resolutionIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 520-884-Thank YouThomas Executive Resolutions Cox Communications

Revdex.com Case #*** Rebuttal We would like to thank the customer for bringing their additional comments to the attention of our office. We have reached out to our customer on several occasions and have left messages in an attempt to connect with him. Our field leaders were at our customer’s home on 10/and were not allowed access to our customer’s home for onsite trouble shooting. While onsite all of the exterior levels were checked and no problems were found. Our field leader left his direct contact information with our customer so the customer can call him when he is available to have someone come out to troubleshoot in his home. Thank you for your time and considerationJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer.Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to
address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration *** **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the customer directly on 9/1/to address their concerns and provide a successful resolution
We want to assure our customer that we respect their feedback and that the appropriate coaching will be provided for the representatives involvedAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case #*** We would like to thank the customer for taking the time to file their concerns regarding their channel line-upIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns brought to the attention of your
office. When contact was made on 9/29/our customer said that he already spoke to one of our Customer Care agents. The agent was able to resolve his concerns with his channel line-upIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution that has been made to meet my expectations/satisfaction. The business has responded to my request and I have expressed my approval of the resolution, i.erepair of my yardNo further action is requested at this time to make any additional repairs
Regards,
*** ***

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding the equipment charges on their accountIt is certainly not our intention to cause any frustrationWe made contact with our customer on 2/27/to discuss the issues she brought to the
attention of your office. We advised her that the equipment charges have been removed and are no longer on her bill. The customer also brought to our attention concerns she had with her overall experience. We assured her that we appreciate her feedback and we will make sure it is addressed. We are confident that our customer’s issues have been addressed and resolved successfullyIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #***We have worked directly with this customer on her complaintWhile we have removed the additional equipment charges from her account, we do not have support for the additional service credit she is requesting Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

The customer was assisted by our retention department and was granted special pricing to help their businessThe customer is no longer asking to have their services disconnectedLocal management has been in contact with the customer to assist if needed

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have been informed that they elected to go in another directionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We are sorry to hear or our customer’s concerns regarding their internet serviceWe have attempted to contact the customer directly on August 18th and Aug 19th but have been unsuccessful in speaking with themOnce we are able to speak with them and verify the account, we can address their
concerns and provide a successful resolutionPreliminary investigation with the account shows we have been to their home times in August regarding slow internet speeds. Our technician notes state the customer is using their internet wirelessly and has no devices connected by network cable. Tests at the time of the service visit showed speeds ranging from mbps to mbps. Our technician explained to our customer that we provide the subscribed bandwidth to the modem, however, we are unable to guarantee those same speeds wirelessly as there are a litany of scenarios within a home where the signal can degrade. These scenarios and outside of Cox control. Currently we have reviewed the signals from their equipment on multiple days and all signals appear in the optimal range. Thank you for your time and consideration Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience this individual has experienced with our companyWe have attempted to contact them on 3/10/and 3/14/at telephone number providedOnce we are able to
speak with them directly, we can address their concerns and provide a successful resolutionThank you for your time and considerationJesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. We have previously contacted the client directly to address his concerns in detail. Our customer was provided the Price Lock Guarantee information that accompanied his Silver Bundle discount with his first statement. Our customers are given a cancellation period to change their mind or make changes to the level of discount they were offered. We are truly sorry for not being able to provide the answer they had hoped to hear, but we have no support to cancel the ETF after the 10th month of service. The customer advised us during our only conversation that he does not want us to contact him again directly to discuss the situation at handIt is always our goal to provide our customers with exemplary customer serviceWe appreciate the opportunity that the Revdex.com has given to us to address and assist our customer Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I am responding to the complaint concerning *** *** *** *** *, with reviewing our files concerning this property, yes the tenant did reside there for school terms of 2014/& 2015/ The carpet was replaced in the apartment August 19, 2013, by *** *** ***, so with this
being said the carpet was one year old when these tenants took possession of the propertyIt had been cleaned before these tenants moved in With reviewing the file we did not locate the "Move in Condition Report" that we give each and every tenant when they move into one of our properties, they have days to return this sheet to us The carpet for August 2016, was replaced on the landing (burn/black marks) the hallway upstairs (bleach stains) and bedrooms upstairs (bleach stains & blue paint stains) we could not correct these issues with having the carpets cleaned We did have the remaining carpet in the house cleaned As far as the doors in question, these were not nail holes or just every day living issues, these doors had holes in them, where someone had kicked or punched We do not feel that the items that the tenants were charged for was wear and tear.The tenants could have made an appointment to have one of the agents from Gilbert Real Estate do a move out walk though after they had moved their belongings out, so that all of this could have been discussed, but no one did