Talty Chevrolet Buick Cadillac, Inc.

December 15, 2016-- Revdex.com complaint # *** Vahid S*** We were sorry to hear of the confusion that the customer is experiencing with his billing. Due to the concerns that he brought to the attention of your office, we attempted to reach him by phone on several occasions, to no
avail. The customer has our direct contact number should he choose to get back to us. Review of the account indicates that customer is *currently paying $per month, including tax and license fees. The customer is currently enjoying two discounts on his account; one campaign guarantees 35% off the modem cost through July 1, 2017. The second campaign gives the customer $off the cost of the data service through July 1, We do not have any other discounts available to apply to the accountShould the customer wish to make changes to his account or discuss his services in detail, he is always welcome to contact our Customer Service Department at 866-867-7644. Thank youCatherine/Cox Communications Executive Offices / Arizona *Current rates subject to change

We would like to thank the customer for taking the time to file his concerns regarding the fee he was recently billed for a technician visit to his home. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations
Upon receipt of this complaint we were able to confirm that our customer was billed a fee of $plus tax for a technician visit that was completed on 4/04/However, due to our customer’s tremendous payment history and extended tenure with our company we have removed the disputed charge from the account as a courtesyThis adjustment will appear on our customer’s next monthly billing statementWe genuinely apologize for any frustration this fee may have caused and we truly hope this adjustment resolves the matter at hand for our customerIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Thank YouGeorge Executive Resolutions Cox Communications

The customer was assisted by our retention department and was granted special pricing to help their businessThe customer is no longer asking to have their services disconnectedLocal management has been in contact with the customer to assist if needed

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have been informed that they elected to go in another directionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the customer directly on 9/1/to address their concerns and provide a successful resolution
We want to assure our customer that we respect their feedback and that the appropriate coaching will be provided for the representatives involvedAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer.Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding the rebate card for establishing her services. Please let me begin with an apology for any inconvenience she has experienced. We certainly did not want to cause her any frustrationsWe’ve attempted
to reach out to the customer in regards to this complaint however have not been able to make contactWe have left our contact information on her voicemail and look forward to working towards a resolutionIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 520-884-Thank YouThomas Executive Resolutions Cox Communications

Revdex.com Case #*** We would like to thank the customer for taking the time to file their concerns regarding their channel line-upIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns brought to the attention of your
office. When contact was made on 9/29/our customer said that he already spoke to one of our Customer Care agents. The agent was able to resolve his concerns with his channel line-upIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding the equipment charges on their accountIt is certainly not our intention to cause any frustrationWe made contact with our customer on 2/27/to discuss the issues she brought to the
attention of your office. We advised her that the equipment charges have been removed and are no longer on her bill. The customer also brought to our attention concerns she had with her overall experience. We assured her that we appreciate her feedback and we will make sure it is addressed. We are confident that our customer’s issues have been addressed and resolved successfullyIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case #*** Rebuttal We would like to thank the customer for bringing their additional comments to the attention of our office. We have reached out to our customer on several occasions and have left messages in an attempt to connect with him. Our field leaders were at our customer’s home on 10/and were not allowed access to our customer’s home for onsite trouble shooting. While onsite all of the exterior levels were checked and no problems were found. Our field leader left his direct contact information with our customer so the customer can call him when he is available to have someone come out to troubleshoot in his home. Thank you for your time and considerationJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We are sorry to hear or our customer’s concerns regarding their internet serviceWe have attempted to contact the customer directly on August 18th and Aug 19th but have been unsuccessful in speaking with themOnce we are able to speak with them and verify the account, we can address their
concerns and provide a successful resolutionPreliminary investigation with the account shows we have been to their home times in August regarding slow internet speeds. Our technician notes state the customer is using their internet wirelessly and has no devices connected by network cable. Tests at the time of the service visit showed speeds ranging from mbps to mbps. Our technician explained to our customer that we provide the subscribed bandwidth to the modem, however, we are unable to guarantee those same speeds wirelessly as there are a litany of scenarios within a home where the signal can degrade. These scenarios and outside of Cox control. Currently we have reviewed the signals from their equipment on multiple days and all signals appear in the optimal range. Thank you for your time and consideration Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meThe business has performed this action and I now consider this complaint resolved.Thank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Paul S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution that has been made to meet my expectations/satisfaction. The business has responded to my request and I have expressed my approval of the resolution, i.erepair of my yardNo further action is requested at this time to make any additional repairs
Regards,
*** ***

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience this individual has experienced with our companyWe have attempted to contact them on 3/10/and 3/14/at telephone number providedOnce we are able to
speak with them directly, we can address their concerns and provide a successful resolutionThank you for your time and considerationJesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #***We have worked directly with this customer on her complaintWhile we have removed the additional equipment charges from her account, we do not have support for the additional service credit she is requesting Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to
address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration *** **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. We have previously contacted the client directly to address his concerns in detail. Our customer was provided the Price Lock Guarantee information that accompanied his Silver Bundle discount with his first statement. Our customers are given a cancellation period to change their mind or make changes to the level of discount they were offered. We are truly sorry for not being able to provide the answer they had hoped to hear, but we have no support to cancel the ETF after the 10th month of service. The customer advised us during our only conversation that he does not want us to contact him again directly to discuss the situation at handIt is always our goal to provide our customers with exemplary customer serviceWe appreciate the opportunity that the Revdex.com has given to us to address and assist our customer Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their service installation and experience with our Care Center. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any
frustrations
Regarding our customer’s concerns with their service installation, we were able to make contact with them on 12/10/and confirmed the installation in question was completed successfully this morningDue to the inconvenience, we have also credited the installation charges and set up a callback for Monday just to ensure all services are still working properlyWe are confident the issues at hand have now been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorgeExecutive ResolutionsCox Communications

October 31, 2016---Revdex.com rebuttal *** ***--# *** As we stated in our first response to your office, we contacted our Credit and Collections Team to notify them of the credit score error committed on the client’s account. Our Collections Team advised us that on October 19, 2016, a request was sent to Equifax to have the hard credit score hit removed from the client’s account. On October 25, 2016, our Collections Team noted the client’s account once again that our company sent the request on October 19, 2016,and we are waiting for the confirmation from Equifax that the hard hit has been adjusted. Should the customer have any questions in the interim, he was given our direct contact information so he can call us to discuss. We hope this information has been helpful to your office, as well as the customer. Thank youCatherine/ Cox Communications Executive Offices/ Arizona