Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their billing It is certainly not our intention to cause any frustrationDue to the concerns the customer brought to the attention of your office, we thoroughly reviewed his account At the conclusion of our investigation we determined that the balance owed on the customer’s former account includes unreturned equipment charges and final billing for services rendered The total amount owed for unreturned equipment is $and $is for services renderedOur customer’s balance owed is valid, because of this we cannot remove the mark on his credit report However, once the equipment is returned and the balance is paid in full, we will update his credit report to reflect that the balance has been satisfied It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their Cox account refund Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Upon receipt of this complaint we do see the refund amount of $was processed as a mailed check by our Refunds Department on 9/08/However, since our customer has requested this be returned to her original method of payment we have canceled the mailed check and send the funds back to the method of payment on file for this Cox accountOur customer can expect to see the funds deposited into her account within hoursWe have left a message with our customer with our contact information and we are confident the issue at hand has now been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billingPlease let me begin with an apology for any inconvenience they experiencedWe certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billingAlthough we were unable to speak with our customer directly, we were able to research their account to review a possible resolutionUpon research of the account, we were able to determine that due to transferring services to a location that is provided complementary cable services, our customer is going to lose the three product promotional discount they were set to receive until December of this yearAlthough three product discounts are not eligible for accounts receiving complementary service, we were able to locate two single product discounts that will provide our customer with a new month discount that will provide them with a lower monthly rate than the one they had been receiving prior to their service transfer requestWe are confident that the promotions we located will provide the resolution our customer is looking forIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive ResolutionsCox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:i didnt respond to cox directly because I was told not to by Revdex.com I would like to know how this is going to be resolved,because its not my confusion its a breach of my contract I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Cassandra D***
Cox Communication did response and told me I misunderstood that that amount they told me was for the statement for the month of June and not the monthWhich is not true I asked if the total was going to be pulled that month which was June the 19th when I called again I just asked to cancel for not keeping there word they said they would send me a check and I had two different employees confirm that and I still haven't received anythingHe told nothing is owed that I misunderstood, I told him to listen to the recordings and he did but that the employees was confused and said the month of June instead of the statementI talked to him Monday I don't know this for sure but when I told him I was going ahead with the complaint through Revdex.com he said he would also file (I understood it like he will also fight it)That was Monday when I turned the tv on Wednesday my basic, channels that you only need an atenna were disconnected, the white wire that cox provides when you have service with them also works as an atenna and I believe they came out to cut or disconnect so it won't work as an atenna to discipline us I truly don't care but it's very unprofessional and childish that they would do thatI want to say thank you to Revdex.com for helping with this situation and young lady that I spoke to a few days ago I feel that you are really trying to resolve thisThank you again
It is our goal to provide our customers with exemplary customer serviceWe sincerely regret the inconvenience that our customer has experienced with her serviceIt is never our intention to cause frustrationWe are working directly with our customer on the issues that were brought to the attention of your officeWe do understand the frustration our customer has endured and we are committed to work with her to provide a successful resolutionThank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customerExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.See attached Regards, [redacted]
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our companyWhile we recognize that the advertised rate for new subscribers is favorable, we must be transparent in stating that we cannot always provide these offers to existing services Please know while we are willing to discuss what other options may be available to our customer, we cannot provide the requested promotional rate Thank you for your time and consideration [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We reached out and were able to speak with customer shortly after the rebuttal was submitAfter receiving the information the customer had to provide specifically about the rebate, we were able to confirm the customer did qualifyThe rebate card will be delivered within the next 7-business daysAfter advising the customer of the information, they had no further questions or concerns
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Gretta G [redacted]
We would like to thank the customer for taking the time to file his concerns regarding the bill delivery method change from last year Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we attempted to make contact with the customer to discuss the concerns he outlinedUnfortunately, at this time we have been unable to get in contact with the customerWe’ve called twice and sent an email to him without contactIf we receive word back from the customer, we’ll be happy to address his concernsIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding the transfer of his service and incorrect account balance Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we reached out and made contact with the customer as well as his daughter to discuss the situationWe advised we’d research the account to verify we had removed the excess charges and then discuss the current monthly rateWe followed up twice to go over our findings however we were unable to reach the customerWe’ve left our contact information with both voicemails and have removed the remaining charges that we found had not been addressedWe look forward to speaking with the customer when they are able to return our calls It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouThomas Executive Resolutions Cox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, D [redacted] S***
We would like to thank the customer for taking the time to file their concerns regarding the late fee chargesIt is certainly not our intention to cause any confusion or frustration.We attempted to reach our customer by telephone at 1:25pm and again at 5:01pm on July 2, Both attempts were unsuccessful and there was no option to leave a messageThat same day we had sent an e-mail to our customer providing our contact information to return our callIn our e-mail we advised the customer that once we are able to verify the account, we can address his concerns and provide a successful resolutionThe customer responded to our e-mail requesting that our responses to his complaint be sent in writing and not by e-mailPer request, a letter in response to the complaint will be mailed to the customer.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] THE ONLY THING THAT HAS HAPPENED IS I RECIEVED A CALL FROM CATHERINE NOFFLETT ON AUGUST 7TH, 2015, I EXPLAIND WHAT HAS TAKEN PLACE AND SHE SAID THAT I NEEDEDTO SEND PROOF THROUGH MY BANK STATEMENT I EMAILED HER ON AUGUST 10TH AND 11TH EXPLAING THE HARDSHIP AND WHAT COX HAS DONE PLUS WANTED TO MAKE SURE WHAT OTHER THAN MY BANK STATEMENT WHICH SHOWS COX WAS PAID OR SHOULD I SAY THEIR 3RD PARTY " OUTSOURCER " HAS DONE ACCORDING TO COX EVEN THOUGH THE OUTSOURING THEY HIRED IS COLLECTING FOR COX, IT ALSO SHOWS MY "NSF" CHARGES AND APS MY POWER COMPANYS NSF, BUT THATS NOT EVEN ALL THAT HAS TAKEN PLACE IT HAS COST ME ALOT EVEN EVICTION PAPERS SERVED TO GO TO COURT SO I SENT HER THIS EMAIL DETAILING ALL OF THIS SITUATION AND I HAVENT HEARD A WORD I CAN SEND THE EMAIL AS MY PROOF IVE TRIED TO GET BACK TO CATHERINE OF COX COMMUNICATIONS " THIS HAS NOT BEEN TAKEN CARE OF AT ALL NOW THEY ARE CALLING ME AND TELLING ME I'M PAST DUE AGIAN AND SENDING ME A BILL THATS GOT MORE FEES ON IT AND A SHUT OFF NOTICE PLEASE SEE ATTACHMENT
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolution It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their account billing Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to speak with them directly to discuss their concerns with their account billing Although we were unable to speak with our customer directly, upon receiving this complaint we did make contact with our Refunds Department regarding our customer’s concernsAs of 7/7/our Refunds Department has advised us that they have corrected the account to have the disputed balance removedThis Cox account now has a zero balance It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive ResolutionsCox Communications
I received the return box but I am not paying for that monthI had [redacted] I cancelled with you guysYou cannot prove that I didn't cancel and I know I cancelled and I mailed a letter after I started getting calls from youSo it is not we just say you owe it pay itYou have to PROVE it and I was not using your services at that timeI have been with ACN ( [redacted] provider) for months nowI am not paying what I dont oweI did get your box FINALLY after filing this
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their billing It is certainly not our intention to cause any frustrationDue to the concerns the customer brought to the attention of your office, we thoroughly reviewed his account At the conclusion of our investigation we determined that the balance owed on the customer’s former account includes unreturned equipment charges and final billing for services rendered The total amount owed for unreturned equipment is $and $is for services renderedOur customer’s balance owed is valid, because of this we cannot remove the mark on his credit report However, once the equipment is returned and the balance is paid in full, we will update his credit report to reflect that the balance has been satisfied It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their Cox account refund Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Upon receipt of this complaint we do see the refund amount of $was processed as a mailed check by our Refunds Department on 9/08/However, since our customer has requested this be returned to her original method of payment we have canceled the mailed check and send the funds back to the method of payment on file for this Cox accountOur customer can expect to see the funds deposited into her account within hoursWe have left a message with our customer with our contact information and we are confident the issue at hand has now been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billingPlease let me begin with an apology for any inconvenience they experiencedWe certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billingAlthough we were unable to speak with our customer directly, we were able to research their account to review a possible resolutionUpon research of the account, we were able to determine that due to transferring services to a location that is provided complementary cable services, our customer is going to lose the three product promotional discount they were set to receive until December of this yearAlthough three product discounts are not eligible for accounts receiving complementary service, we were able to locate two single product discounts that will provide our customer with a new month discount that will provide them with a lower monthly rate than the one they had been receiving prior to their service transfer requestWe are confident that the promotions we located will provide the resolution our customer is looking forIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive ResolutionsCox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:i didnt respond to cox directly because I was told not to by Revdex.com I would like to know how this is going to be resolved,because its not my confusion its a breach of my contract I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Cassandra D***
Cox Communication did response and told me I misunderstood that that amount they told me was for the statement for the month of June and not the monthWhich is not true I asked if the total was going to be pulled that month which was June the 19th when I called again I just asked to cancel for not keeping there word they said they would send me a check and I had two different employees confirm that and I still haven't received anythingHe told nothing is owed that I misunderstood, I told him to listen to the recordings and he did but that the employees was confused and said the month of June instead of the statementI talked to him Monday I don't know this for sure but when I told him I was going ahead with the complaint through Revdex.com he said he would also file (I understood it like he will also fight it)That was Monday when I turned the tv on Wednesday my basic, channels that you only need an atenna were disconnected, the white wire that cox provides when you have service with them also works as an atenna and I believe they came out to cut or disconnect so it won't work as an atenna to discipline us I truly don't care but it's very unprofessional and childish that they would do thatI want to say thank you to Revdex.com for helping with this situation and young lady that I spoke to a few days ago I feel that you are really trying to resolve thisThank you again
It is our goal to provide our customers with exemplary customer serviceWe sincerely regret the inconvenience that our customer has experienced with her serviceIt is never our intention to cause frustrationWe are working directly with our customer on the issues that were brought to the attention of your officeWe do understand the frustration our customer has endured and we are committed to work with her to provide a successful resolutionThank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customerExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.See attached Regards, [redacted]
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our companyWhile we recognize that the advertised rate for new subscribers is favorable, we must be transparent in stating that we cannot always provide these offers to existing services Please know while we are willing to discuss what other options may be available to our customer, we cannot provide the requested promotional rate Thank you for your time and consideration [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We reached out and were able to speak with customer shortly after the rebuttal was submitAfter receiving the information the customer had to provide specifically about the rebate, we were able to confirm the customer did qualifyThe rebate card will be delivered within the next 7-business daysAfter advising the customer of the information, they had no further questions or concerns
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Gretta G [redacted]
We would like to thank the customer for taking the time to file his concerns regarding the bill delivery method change from last year Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we attempted to make contact with the customer to discuss the concerns he outlinedUnfortunately, at this time we have been unable to get in contact with the customerWe’ve called twice and sent an email to him without contactIf we receive word back from the customer, we’ll be happy to address his concernsIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouThomas Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding the transfer of his service and incorrect account balance Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we reached out and made contact with the customer as well as his daughter to discuss the situationWe advised we’d research the account to verify we had removed the excess charges and then discuss the current monthly rateWe followed up twice to go over our findings however we were unable to reach the customerWe’ve left our contact information with both voicemails and have removed the remaining charges that we found had not been addressedWe look forward to speaking with the customer when they are able to return our calls It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouThomas Executive Resolutions Cox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, D [redacted] S***
We would like to thank the customer for taking the time to file their concerns regarding the late fee chargesIt is certainly not our intention to cause any confusion or frustration.We attempted to reach our customer by telephone at 1:25pm and again at 5:01pm on July 2, Both attempts were unsuccessful and there was no option to leave a messageThat same day we had sent an e-mail to our customer providing our contact information to return our callIn our e-mail we advised the customer that once we are able to verify the account, we can address his concerns and provide a successful resolutionThe customer responded to our e-mail requesting that our responses to his complaint be sent in writing and not by e-mailPer request, a letter in response to the complaint will be mailed to the customer.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] THE ONLY THING THAT HAS HAPPENED IS I RECIEVED A CALL FROM CATHERINE NOFFLETT ON AUGUST 7TH, 2015, I EXPLAIND WHAT HAS TAKEN PLACE AND SHE SAID THAT I NEEDEDTO SEND PROOF THROUGH MY BANK STATEMENT I EMAILED HER ON AUGUST 10TH AND 11TH EXPLAING THE HARDSHIP AND WHAT COX HAS DONE PLUS WANTED TO MAKE SURE WHAT OTHER THAN MY BANK STATEMENT WHICH SHOWS COX WAS PAID OR SHOULD I SAY THEIR 3RD PARTY " OUTSOURCER " HAS DONE ACCORDING TO COX EVEN THOUGH THE OUTSOURING THEY HIRED IS COLLECTING FOR COX, IT ALSO SHOWS MY "NSF" CHARGES AND APS MY POWER COMPANYS NSF, BUT THATS NOT EVEN ALL THAT HAS TAKEN PLACE IT HAS COST ME ALOT EVEN EVICTION PAPERS SERVED TO GO TO COURT SO I SENT HER THIS EMAIL DETAILING ALL OF THIS SITUATION AND I HAVENT HEARD A WORD I CAN SEND THE EMAIL AS MY PROOF IVE TRIED TO GET BACK TO CATHERINE OF COX COMMUNICATIONS " THIS HAS NOT BEEN TAKEN CARE OF AT ALL NOW THEY ARE CALLING ME AND TELLING ME I'M PAST DUE AGIAN AND SENDING ME A BILL THATS GOT MORE FEES ON IT AND A SHUT OFF NOTICE PLEASE SEE ATTACHMENT
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolution It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their account billing Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to speak with them directly to discuss their concerns with their account billing Although we were unable to speak with our customer directly, upon receiving this complaint we did make contact with our Refunds Department regarding our customer’s concernsAs of 7/7/our Refunds Department has advised us that they have corrected the account to have the disputed balance removedThis Cox account now has a zero balance It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive ResolutionsCox Communications
I received the return box but I am not paying for that monthI had [redacted] I cancelled with you guysYou cannot prove that I didn't cancel and I know I cancelled and I mailed a letter after I started getting calls from youSo it is not we just say you owe it pay itYou have to PROVE it and I was not using your services at that timeI have been with ACN ( [redacted] provider) for months nowI am not paying what I dont oweI did get your box FINALLY after filing this