I have attempted to contact George at the number he provided times now, and never received a return call (despite the voice recording stating that a return call will be given within hours)
We would like to thank the customer for taking the time to file their concerns regarding their account billing Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations Regarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us ( [redacted] to address these issues but we were unsuccessfulIn addition to these call attempts we have submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billingAlthough we were unable to speak with our customer directly, we were able to confirm that the disputed charge of $was in fact credited to the account on 10/30/Due to the close proximity of the November billing statement being created, this credit did not appear on our customer’s billing statement until the 12/1/cycleAs a courtesy, we have also waived the late fee of $our customer was charged as a result of this disputeWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorgeExecutive ResolutionsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Abe G***
We would like to thank the customer for taking the time to file their concerns regarding the condition of their property following a visit by Cox technicians Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with a recent visit to their property by a Cox technician, we have found that a Cox Field Services supervisor was able to speak to our customer on 6/12/to address these concernsDuring this call, it was determined the garbage found by our customer was not left by a Cox Communications technician and that the issue regarding the condition of the gravel has been addressedWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file her concerns regarding her former Cox account Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receiving this complaint we were able to make contact with our customer on 2/10/to address her concernsDuring our conversation with our customer we were able to come to a resolution regarding an appropriate adjustment to the account for the missing equipmentWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge SExecutive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolution We have a service visit scheduled for this weekend and look forward to following up with our customer on MondayIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
December 28, Revdex.com complaint Nunez-# [redacted] We were sorry to hear of the distress that the customer recently experienced with our company Due to the gift card situation, we contacted the customer to speak with him directly Although we did not reach the customer, we left a detailed message with our contact information Our records confirm that our Customer Service Team was able to resolve the matter with a direct credit to the client’s account We advised the customer to contact us directly with further concerns on the matter As always, we appreciate the opportunity to assist a valued subscriber Thank you Catherine/Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I consider the complaint resolved as they have met their commitmentI thank everyone involved with this resolution Regards, [redacted]
Revdex.com # [redacted] We are sorry to hear our customer was negatively impactedWe are attempting to directly contact the customerOnce we are able to verify the account we can address their concernsWe appreciate the opportunity that the Revdex.com has given to us to assist our customer and are always happy to address concerns that a customer brings to the attention of your office Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their rebate Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations Upon receiving this complaint, we contacted our Marketing Department who has now assured us our customer’s rebate has been expedited and we expect our customer to receive this within two weeksAfter receiving this information, we were able to speak with our customer directly on 12/8/to inform him of the statusWe have set up a follcall for 12/22/to check in with our customer to ensure he has received his rebate in addition to providing him with our direct contact information should he have any concerns regarding this in the interimWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorgeExecutive ResolutionsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Jonatan F [redacted]
First, we’d like to thank our customer for reaching back out to get some clarity regarding her concerns with our Cox Tech Solutions subscriptionUpon receiving her rebuttal, we reached out to speak with her regarding the lingering concerns she had regarding the Cox Tech Solutions plan that she agreed toAt this time, we clarified the coverage for her and there are no further questions or concernsIt is always our goal to provide exemplary customer serviceWe know that our success largely depends on our customer’s perception of our employees, as well as our companyOnce again, we’d like to thank her for reaching out and providing her feedbackIf she should have any additional questions or concerns, she can contact our Customer Care Center at [redacted] or Cox Tech Solutions at [redacted] Thank you, Thomas TOffice of the General Manager Cox Communications Tell us why here
Revdex.com # [redacted] We have contacted the customer directly to address their concerns on our EasyPay program We were able to offer the customer a courtesy credit for the disputed fees, which our customer did accept While we understand the customer does not agree with our returned payment fees and policy, we do appreciate the feedback and suggestions he provided and will forward them to the appropriate department We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I consider this complaint resolved Regards, [redacted] ***
We would like to thank the customer for taking the time to file her concerns regarding her account billing Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receipt of this complaint we were able to listen to the recording of the call from 2/20/that our customer referenced in their complaintReview of this recording found our customer was in-fact quoted $for months by our Customer Loyalty Representative but due to an error only a six month promotion was added to the accountWe discussed the findings from this recording directly with the agent in question and confirmed they were able to speak with our customer on 3/25/and assured her once the discount of 35% off ends on 8/20/that it will be reapplied for an additional six months to honor the original quoteAs an additional courtesy, we have applied an adjustment of $to the account for the frustration our customer experiencedWe truly appreciate our customer’s patience and understanding and we are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank YouGeorge SExecutive Resolutions Cox Communications
We would like to thank our customer for taking the time to file his concerns regarding his account Please let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Upon receipt of this complaint we were able to speak with our customer and were able to fully resolve his concerns It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] did follow up with me by phone on 9/1/However she advised that she would be sending me an email directly with the further details on exactly how they plan on crediting usI would be able to correspond with her via email and provide documents we had spoken aboutI have not received this email or a call back in regard to the voicemail left, concerned about not receiving this emailOn the phone 9/1/we also discussed that we have been paying for service at least mbpsAfter their temporary line was installed a computer plugged straight in to the modem was only testing at 30-mbpsWe had also called prior to 8/10/to report slow serviceI am concerned that they have been charging us this whole time for service that they cannot provideThe possible days to lay a permanent line, is that days from 8/10/when we first reported this issue? What do we do if when the permanent line is installed we are still not getting the mbps that we have been paying for? Our bill usually charges soonAre you going to be charging us? Our online account says $is due, with a $credit applied on 8/17/However you charged us $on 8/13/Will this August amount be refunded? Will we not be charged again until our service is restored to what we have been paying for?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On June 3rd Cox called me to respond to my complaint I was told they would give me the service we discussed for $for two months and then it would go up to $per month that number never came up beforeOn April 27th their original price was $per month for year, Cox should honer that priceI feel I'm being treated very unfairlyRegards, [redacted] ***
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
I have attempted to contact George at the number he provided times now, and never received a return call (despite the voice recording stating that a return call will be given within hours)
We would like to thank the customer for taking the time to file their concerns regarding their account billing Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations Regarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us ( [redacted] to address these issues but we were unsuccessfulIn addition to these call attempts we have submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billingAlthough we were unable to speak with our customer directly, we were able to confirm that the disputed charge of $was in fact credited to the account on 10/30/Due to the close proximity of the November billing statement being created, this credit did not appear on our customer’s billing statement until the 12/1/cycleAs a courtesy, we have also waived the late fee of $our customer was charged as a result of this disputeWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorgeExecutive ResolutionsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Abe G***
We would like to thank the customer for taking the time to file their concerns regarding the condition of their property following a visit by Cox technicians Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with a recent visit to their property by a Cox technician, we have found that a Cox Field Services supervisor was able to speak to our customer on 6/12/to address these concernsDuring this call, it was determined the garbage found by our customer was not left by a Cox Communications technician and that the issue regarding the condition of the gravel has been addressedWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file her concerns regarding her former Cox account Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receiving this complaint we were able to make contact with our customer on 2/10/to address her concernsDuring our conversation with our customer we were able to come to a resolution regarding an appropriate adjustment to the account for the missing equipmentWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge SExecutive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and are working to provide a successful resolution We have a service visit scheduled for this weekend and look forward to following up with our customer on MondayIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
December 28, Revdex.com complaint Nunez-# [redacted] We were sorry to hear of the distress that the customer recently experienced with our company Due to the gift card situation, we contacted the customer to speak with him directly Although we did not reach the customer, we left a detailed message with our contact information Our records confirm that our Customer Service Team was able to resolve the matter with a direct credit to the client’s account We advised the customer to contact us directly with further concerns on the matter As always, we appreciate the opportunity to assist a valued subscriber Thank you Catherine/Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I consider the complaint resolved as they have met their commitmentI thank everyone involved with this resolution Regards, [redacted]
Revdex.com # [redacted] We are sorry to hear our customer was negatively impactedWe are attempting to directly contact the customerOnce we are able to verify the account we can address their concernsWe appreciate the opportunity that the Revdex.com has given to us to assist our customer and are always happy to address concerns that a customer brings to the attention of your office Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their rebate Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations Upon receiving this complaint, we contacted our Marketing Department who has now assured us our customer’s rebate has been expedited and we expect our customer to receive this within two weeksAfter receiving this information, we were able to speak with our customer directly on 12/8/to inform him of the statusWe have set up a follcall for 12/22/to check in with our customer to ensure he has received his rebate in addition to providing him with our direct contact information should he have any concerns regarding this in the interimWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorgeExecutive ResolutionsCox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Jonatan F [redacted]
First, we’d like to thank our customer for reaching back out to get some clarity regarding her concerns with our Cox Tech Solutions subscriptionUpon receiving her rebuttal, we reached out to speak with her regarding the lingering concerns she had regarding the Cox Tech Solutions plan that she agreed toAt this time, we clarified the coverage for her and there are no further questions or concernsIt is always our goal to provide exemplary customer serviceWe know that our success largely depends on our customer’s perception of our employees, as well as our companyOnce again, we’d like to thank her for reaching out and providing her feedbackIf she should have any additional questions or concerns, she can contact our Customer Care Center at [redacted] or Cox Tech Solutions at [redacted] Thank you, Thomas TOffice of the General Manager Cox Communications Tell us why here
Revdex.com # [redacted] We have contacted the customer directly to address their concerns on our EasyPay program We were able to offer the customer a courtesy credit for the disputed fees, which our customer did accept While we understand the customer does not agree with our returned payment fees and policy, we do appreciate the feedback and suggestions he provided and will forward them to the appropriate department We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I consider this complaint resolved Regards, [redacted] ***
We would like to thank the customer for taking the time to file her concerns regarding her account billing Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receipt of this complaint we were able to listen to the recording of the call from 2/20/that our customer referenced in their complaintReview of this recording found our customer was in-fact quoted $for months by our Customer Loyalty Representative but due to an error only a six month promotion was added to the accountWe discussed the findings from this recording directly with the agent in question and confirmed they were able to speak with our customer on 3/25/and assured her once the discount of 35% off ends on 8/20/that it will be reapplied for an additional six months to honor the original quoteAs an additional courtesy, we have applied an adjustment of $to the account for the frustration our customer experiencedWe truly appreciate our customer’s patience and understanding and we are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank YouGeorge SExecutive Resolutions Cox Communications
We would like to thank our customer for taking the time to file his concerns regarding his account Please let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Upon receipt of this complaint we were able to speak with our customer and were able to fully resolve his concerns It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] did follow up with me by phone on 9/1/However she advised that she would be sending me an email directly with the further details on exactly how they plan on crediting usI would be able to correspond with her via email and provide documents we had spoken aboutI have not received this email or a call back in regard to the voicemail left, concerned about not receiving this emailOn the phone 9/1/we also discussed that we have been paying for service at least mbpsAfter their temporary line was installed a computer plugged straight in to the modem was only testing at 30-mbpsWe had also called prior to 8/10/to report slow serviceI am concerned that they have been charging us this whole time for service that they cannot provideThe possible days to lay a permanent line, is that days from 8/10/when we first reported this issue? What do we do if when the permanent line is installed we are still not getting the mbps that we have been paying for? Our bill usually charges soonAre you going to be charging us? Our online account says $is due, with a $credit applied on 8/17/However you charged us $on 8/13/Will this August amount be refunded? Will we not be charged again until our service is restored to what we have been paying for?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On June 3rd Cox called me to respond to my complaint I was told they would give me the service we discussed for $for two months and then it would go up to $per month that number never came up beforeOn April 27th their original price was $per month for year, Cox should honer that priceI feel I'm being treated very unfairlyRegards, [redacted] ***
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region