Tapjoy

Ticket *** - awarded 7/7/with Cash in WWE Champions Free Puzzle RPG for the 'Upgrade your Citadel to Level in Final Fantasy XV' offer.
Ticket *** - awarded 7/9/with Cash in WWE Champions Free Puzzle RPG for the 'Play War Robots and Reach Level
5!' offer.
If the user’s device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the user’s deviceIf the user has still not received their currency, they will need to reach out to the application’s publisher for assistanceAs this user was referred back to Tapjoy, we have gone ahead and re-credited their device Cash and Cash 7/21/

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** was submitted 6/8/17, and awarded Diamonds in Covet Fashion - Dress
Up Game 6/13/for the 'magazines for the price of 1! Subscribe now!' offer

Initial Business Response /* (1000, 5, 2016/01/07) */
Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before crediting their deviceThe customer needs to submit a ticket
for the offer seeking credit, and provide the required proof of completion showing the offer was fully completedOnce received and verified, we then award the customer's deviceThis customer has submitted one ticket (XXXXXXXX) for the 'Take Your Next Ride With Uber!' offer which was awarded 12/19/
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I completed SEVERAL surveysAt least a dozen where I didn't receive diamondsI only submitted a ticket for one offerI should have to submit twelve tickets to receive my diamondsI know that they were completed because advertisers keep calling my phoneIf Tapjoy can't be trusted and it's just a joke, then please say soI have no desire to continue participating in these phony offers
Final Business Response /* (4000, 9, 2016/01/22) */
If there are additional offers the customer has successfully complete and not been awarded for, they will need to submit a ticket/s for these offers along with the required proof to be awardedWe apologize for the inconvenience, but this is how Tapjoy works

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceWhen a user submits a ticket it states: "Tapjoy requires up to hours for your account
balance to updatePlease wait until that time if you do not see your completed offer in the list below".
Ticket *** was submitted for an already awarded *** *** *** *** ** * *** ***!' offer, inquiring about a Swagbucks offer.
Ticket *** was submitted for the 'Fresh Herbs, Delivered Straight From The Farm! Try it FREE!' offer, inquiring about an InBoxDollars offer.
Submitting tickets for the incorrect offer will only continue to cause confusion and further delays in resolution to their issues
Also, please note resetting the device identifier will prevent the offer from being available in the offers list, and is also in violation of Tapjoy's Terms of Service: ***

This user is not blocked, and has completed/been awarded for offers 5/10/

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceWhen a ticket is submitted our system responds requesting the user provide their proof of
completionIf no response is received within hours, the ticket is Closed No Response, and the user is notified of thisIf they respond to their Closed ticket it will be re-openedTicket *** - awarded Diamonds in Home Design for the ‘Game of Dice:Continue your adventure up to Level 6’ offer 8/25/Ticket 0*** - awarded Diamonds in Home Design for the ‘Download Golden Wheel Slots and Reach Level 2’ offer 8/25/We apologize for the delay in resolution to their issues

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** was submitted 8/24/for the ‘Shipt grocery delivery! Get days FREE now!’
offerWe responded requesting valid proof of completion 8/28/17, which was provided 8/30/This has now been escalated to the Advertiser to confirm eligibility, which will take 3-business days

Initial Business Response /* (1000, 5, 2015/09/30) */
This customers rewards were blocked by our Risk Management systemThis customer has been warned for violating our Terms of ServiceIf they continue to violate our TOS they will be banned from using Tapjoy's servicesThe blocked currency has
now been awarded
Initial Consumer Rebuttal /* (2000, 8, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user has submitted tickets, which are all Resolved as Offer AwardedIf there are
additional offers seeking reward, they will need to submit a ticket for the offer along with their proof of completionOnce confirmed eligible we can then award their device the missing currency

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** was submitted 4/16/for the ‘Gifts and goods starting at just $- Shop
*** Now!’ offerAfter requesting the proof of completion twice, this ticket was Closed No Response 4/21/17, as no response was receivedIf the user responds to their Closed ticket with the required proof, it will be re-openedOnce provided and confirmed eligible by the Advertiser, we can then award their device the missing currencyTicket *** was awarded Diamonds in Design Home 6/26/for the ‘Try New Mood Daily-Stress Formula - FREE TRIAL!’ offer

Initial Business Response /* (1000, 5, 2015/06/19) */
This user submitted tickets, all for NonRewarded offers (offers to engage with products/services but provide no reward/currency)Because of this, our system responded letting the user know these offers are NonRewardedTwo of those tickets
are 'Closed No Response' as the user did not respond after being told the ticket submitted was for a NonRewarded offerThe third ticket (XXXXXXXX) the user responded 6/explaining they were seeking reward for the 'Download Game of War & Upgrade Stronghold to Level 5!' offer, not the NonRewarded offer the ticket was submitted forOur CS Agent responded 6/requesting the user provide proof of completing the offer as required by our Advertising Partners, and the user responded providing this 6/This has now been escalated to be confined eligible, and the user should be rewarded for this offer shortly

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user was determined ineligible for the 'Play Mobile Strike and Upgrade to Level 10'
offer by the Advertiser, MachineZone, as Mobile Strike is non installed on their DeviceIDWe also confirmed Mobile Strike is not installed on their DeviceID

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** - awarded Diamonds in Covet Fashion - Dress Up Game 6/26/for
the 'Get FREE *** for trying ***! Just pay $shipping!' offerWe apologize for the delay in resolution to their issue

Initial Business Response /* (1000, 5, 2015/09/22) */
This customers rewards were blocked by our Risk Management systemThe customer was warned for violating our Term of Service 5/27/and 7/15/15, but has continued to violate our TOS and now been banned from using Tapjoy's services
Initial
Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tapjoy replied to my emails by which I asked to be rewarded the in-game currency for offers completed and/or apps downloaded from their offers page in Covet Fashion game by blocking me from their offers page with the excuse that I have violated their TOS, however, as they wrote, they cannot tell me what the violation isI do not know what the violation is to this dateIn addition, they have not paid me the in-game rewards they advertised in their offers page for completing offers they advertise, which was the reason for my complaints to Tapjoy and Crowdstar, the owners of Covet Fashion game, at the start of all thisI have the downloaded apps on my iPad as proof of these downloads that have not been rewardedThere have been numerous offers completed and not rewarded, however the ones that I have downloaded on my iPad at least should be rewardedI ask Tapjoy to verify what my violations are and I ask that they explain why they have not given me the rewards they owe meOn the Covet Facebook wall, as well as the Tapjoy one, there are numerous complaints such as mine posted by other cheated Tapjoy customers, for Tapjoy offers completed in Covet Fashion game and not rewarded by in-game diamonds, as Tapjoy advertises for those offersLet Tapjoy explain all those before accusing me of any violationsBesides, I do not ask that I am unblocked from their offers page, I do not trust them to waste my time while completing offers and allowing them to push their advertisements on me under pretences, anyway, I just want to be given what they owe me for those offers I did completeThey are practicing advertising and as I know, that is illegalLet them state what I have done that is illegal, to warrant my being blocked and my being accused for a mysterious violation that they are not disclosingVery shady business tacticsPerhaps the law will have something to say about their way of advertising and doing business in general, misleading and cheating customersPlease check other complaints filed against this company and check the Covet Fashion Game Facebook page for many more such cases of Tapjoy cheating people, often not only with virtual money involved, as in my case, too often with real, hard-earned American dollarsThank you for your assistance, Revdex.comI can supply ant proof of my statements if necessary
Final Business Response /* (4000, 10, 2015/09/30) */
As previously stated, this customer was banned for violating our Terms of Service, and will not be awarded any additional currency
Final Consumer Response /* (4200, 12, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tapjoy are misleading with their answerI do not want additional rewards, I want the rewards for the apps I downloaded through their offers page previous to their blocking me from their pageThey have cheated me out of giving me what they owe me for downloading their advertised appsI don't understand what the problem isI don't want anymore Tapjoy ads, I don't want to be unblocked from their offers page, I want nothing more to do with these cheatersAll I want is to be paid for what they owe me, prior to blocking meI downloaded the apps they advertised in August and was not rewarded for them and they blocked me from their offers page because I asked for what they owe me on September 15, I want the virtual currency they owe me for the apps they advertised and that I downloaded BEFORE SEPTEMBER 15, Thank you

Initial Business Response /* (1000, 5, 2015/07/10) */
This user responded to their ticket 5x each time moving their issue to the bottom of the queue (Tapjoy works oldest tickets first)This user's device has since been credited for the offer and the issue/ticket resolvedWe apologize for the
delay in receiving their currency

Initial Business Response /* (1000, 5, 2015/08/03) */
Tapjoy does not lieThis user's rewards were blocked by our Risk Management systemThis issue has since been resolved and the user's device awarded for all of the blocked offers

As previously stated, this determination was made by the Advertiser, MachineZone, not Tapjoy

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device.
Ticket *** - awarded Diamonds in Covet Fashion - Dress Up Game
6/2/for the 'Stream the BEST in horror & thrillers! Start Your Free Trial' offerWe apologize for the delay in resolution to their issue.
This user has not submitted a ticket for the 'Complete the Best Mens Gifts Slideshow' offer, however their device was already awarded 6/1/with Diamonds in Covet Fashion - Dress Up Game

Complaint: ***I am rejecting this response because: the business incorrectly stated the issue and their responseI had on several occasions provided proof that I completed the details as I was supposed toThey kept insisting that I had not as is their general practice when a person complainsThey only paid the diamonds after receiving the complaint from the Revdex.com. Sincerely,*** ***

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** submitted for the 'Get FREE Books from Highlights! Plus Stickers ALL
FREE!' offer, was Closed No Response 6/19/as no response was received when the proof of completion was requestedThey were also notified 6/their ticket was closedIf they respond to their closed ticket with the required proof, it will be re-opened