Tapjoy

Initial Business Response /* (1000, 6, 2015/12/22) */
When a customer submits a ticket our system responds requesting the required proofOnce provided and eligibility is verified we can then award the customer's deviceIf the customer has been awarded (the publisher's servers have told us the
user's device was successfully awarded) and not received their currency, they will need to reach out to the publisher for assistance with their missing currency
Initial Consumer Rebuttal /* (3000, 8, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done this already, I was told to reach out to crowdstar(creater of game) and they stated it is up to Tapjoy to provide award payouts not themAll I am asking for is awards of offers I have clearly completed and provided you proof onIf you are willing to pay out 1/of what you totally owe me, I'd accept thatThat is at the least diamondsI have emails and screen shots of said tickets and proof and screen shots of the tracker showing it has not been awarded
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 10, 2016/01/08) */
Tapjoy is not authorized to re-credit a device for an offer that has been successfully awardedThe customer will need to reach out to the publisher of Covet Fashion: The Game for Shopping & Dre(Crowdstar) for assistance and explain that Tapjoy has referred them as their device was successfully awarded, yet the currency was not received
Also, this user has been flagged by our Risk Management system, and has been warned 1/4/for violating Tapjoy's Terms of ServiceIf this customer continues to violate our TOS they will be banned from using Tapjoy's services
Final Consumer Response /* (4200, 12, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not using a vpnI was on a holiday vacationAlso this complaint was filed months ago and you referring to something from last week? This company is a total fraud and I want all diamonds owed to me, you can't re-credit me for something I never receivedI have proof I have yet to receive anything, also they have prevented me from doing any further offers and have been before I filed but claim it's my device

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

1) The offers presented are what is availableFor further information, please refer to Tapjoy's Terms of Service: ***
2) The email in the screenshot was sent to Tapjoy’s Integrations Dept., not Tapjoy Customer SupportResponding to their ticket does not bump/move them to the end of the queueThis was part of an old ticketing system we no longer use

Complaint: ***I am rejecting this response because: As I said before I used the offer section from the app to installIt said click here and I did then clicked installThey keep saying the same thing and I guess I keep responding with the same responseIMO it's advertising they promise something for you fulfilling certain requirements but hide behind saying that a third party can reject a claim and for reasons that appear to me to be falseAgain as I said before this is not the only offer I contacted them aboutIn each case I was given very different reasons for why it was not approved and none of these where listed as the steps on the offer/advertisement
That is not to say that they did not live up to any of there offers in fact i'd say it worked about 50% of the timeBut if i'm going to use an offer where I spend money or even just a lot of time 50% is not good enough
Sincerely,*** ***

This user's rewards were blocked by our Risk Management systemThey were warned for violating Tapjoy's Terms of Service, and the blocked rewards forced/awardedIf they continue to violate our TOS, they will be banned from using Tapjoy's servicesAlso, submitting tickets from multiple email
addresses will only cause confusion and further delays in resolution to their issues

Tapjoy does not offer telephone support. Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThe user must submit a ticket for the offer seeking reward along with the required proof of completionOnce confirmed eligible, their device is awarded the missing currencyThis user has submitted tickets: are Resolved as Offer AwardedOne is Waiting on Customer for the user to respond with the requested proofThe remaining 5 are Closed No Response, as when the proof of completion was requested, no response was receivedIf they respond to their Closed ticket/s within 30-days with the required proof they will be re-opened

Below is the current status of the offers listed in this customer's complaint:
1) - awaiting valid proof of completion for this offer requested again 4/
2) - device awarded Gems in Castle Clash 3/18/
3) - device awarded Gems in Castle Clash 3/19/
4) -
device awarded Gems in Castle Clash 4/7/
1) - device awarded Gems in Castle Clash 3/24/
2) - device awarded Jewels in Clash of Lords 4/7/
3) - device awarded Jewels in Clash of Lords 3/21/
4) - device awarded Jewels in Clash of Lords 3/25/
5) - device awarded Jewels in Clash of Lords 3/21/
6) - device awarded Jewels in Clash of Lords 3/21/
7) - device awarded Jewels in Clash of Lords 3/21/
8) - device awarded Gems in Castle Clash 3/28/
9) - device awarded Jewels in Clash of Lords 4/7/
If there are additional offers the user has completed as per the offer instructions and not received their currency, they will need to submit a ticket along with the required proofOnce received we will verify eligibility and award the customer's device

This user has submitted tickets from two email addresses:
***: submitted tickets which are all Closed No Response as when the proof of completion was requested, no response was receivedIf they respond to their Closed ticket within 30-days it will be re-opened
***: submitted ticketsare Closed No Response as when the proof of completion was requested, no response was receivedThe remainder are Solved as Offer Already Awarded, meaning the user's device was already successfully awarded when their ticket was submitted

Tapjoy does not provide telephone supportWhen a customer calls the support line, they are informed Tapjoy does not offer telephone support and are directed to support.tapjoy.com to submit a ticketThis customer's rewards were blocked by our Risk Management systemThis customer has been
warned for violating our Terms of ServiceContinuing to violate our TOS will result in being banned from using Tapjoy's services

Initial Business Response /* (1000, 6, 2015/09/18) */
We attempted to award the customer's device for the 'Exclusive radio for Galaxy devices, download Milk Music' offer, yet the user was not awarded as there was a Rewards Failed issueWe attempted to re-credit the user and they have responded
their currency was again not receivedWe are going to need to reach out to the application's publisher for assistance with this issueWe apologize for the inconvenience caused
Initial Consumer Rebuttal /* (3000, 8, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from this company because I still have not received the currency owed to me despite two emails stating their system "shows I have been credited for the download"Besides that, I just received am email today telling me that I need to contact another company in regards to receiving my coins and I'm completely frustrated with the whole processI should not have to send multiple emails to receive something that is rightfully mineThere was no delay on my end when downloading the app but when it comes to reimbursement there are all these "technical issues"I would really just appreciate it if I could get what I earned by downloading the app and be done with it
Final Business Response /* (4000, 10, 2015/10/01) */
As we explained to this customer, this is an issue with the application's publisher, ***We have been in contact with *** who was working to resolve the issue with their currency not being awardedThey have responded that this issue has now been fixed, and this customer's device was re-awarded Coins in Family Feud 9/30/

Initial Business Response /* (1000, 5, 2015/04/10) */
There is no device connected/linked to or tickets submitted by ***@comast.netTapjoy is not a scam

If the user’s device has already been awarded, this means the publisher’s (***) servers notified us the currency was successfully awarded to the user’s deviceIf the user has still not received their currency, they will need to reach out to the application’s publisher for assistance as Tapjoy
does not have the authorization to re-credit their deviceThis user's tickets are Resolved as Offer Awarded

With the correct email address provided, we were able to locate this customer's device informationThis customer's device was awarded Diamonds in Covet Fashion: The Game for Shopping & Dre4/28/for the 'Find all the gifts you need at great prices with ***!' offer

We were unable to locate this customer's device or ticket with the email address provided: ***. Tapjoy's offers are owned by third-party AdvertisersIf a customer is not rewarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceOnce the required proof of completion is provided, we then escalate to the Advertiser to verify eligibility which can take 3-business days

Ticket *** - submitted 6/27/for the 'Take a Break from Games, Watch K-Dramas!' offer, and was Closed No Response 6/30/as no response was received when the proof of completion was requestedThe user was also notified of this 6/If they respond to their Closed ticket with the
required proof it will be re-opened.
Ticket *** - submitted 6/27/for the 'Sign up for Magzter Gold, access +3,magazines!' offer and was Closed No Response 6/30/as no response was received when the proof of completion was requestedThe user was also notified of this 6/If they respond to their Closed ticket with the required proof it will be re-opened.
Ticket *** - submitted 6/27/for the 'Get $off your first eBook!' offer, which went to a Rewards Failed statusTheir device was re-credited Diamonds in Covet Fashion - Dress Up Game 7/5/

Initial Business Response /* (1000, 5, 2015/07/17) */
All of this user's tickets are closed/resolvedThis user does not have any ticket submitted for 7,Diamonds for purchasing items via a Tapjoy offerXXXXXXXX - is for the '50% off Your First Month on Le Tote!' offer and the user's device was
awarded Diamonds 6/29/XXXXXXXX - is for the 'Years of Shape Magazine for 68% off!' offer, and the user was not rewarded for this offer as she stated: "I cancelled the subscription." 7/15/XXXXXXXX - is for the 'Get More Rewards!' offer, which is a non-rewarded offer that lets the user engage with additional offersWe responded stating: "this offer is only an opportunity for you to engage with our advertisers - there is no currency reward for doing so", and the user came back abusive stating: "That is *** bogus!!!!!!! I wouldn't engage with your stupid advertisers for nothing*** youI won't waste another bit of my time filling out your stupid offers, and I will cancel every single *** one I applied forI will also be sure to let your advertisers know*** bs." If the user has completed an offer via Tapjoy and has not been rewarded, she will need to submit a ticket for that offer along with the required proof of completion, and we will look into the unrewarded currency
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only reason I cancelled my orders is because I was not rewarded my diamonds in a timely fashionThey can say what they want, but they do not honor their own contestsAs for my bad language, it was after three weeks of no response from them, and then they wrote me to tell me they weren't going to honor the diamondsDon't take my word for it read their reviews and complaintsI am not the only one who was screwed by themhttp://tapjoy-reviews.measuredup.com/XXXXXXXI have given up on them and will not use their serviceI will buy diamonds from the game I play directlyAll their offers do is fill my inbox with spam
Final Business Response /* (4000, 9, 2015/07/29) */
Tapjoy does award users for offers successfully taken/completed as per the offer instructionsIf not awarded and the user provides valid proof of completion we then award their device the missing currencyAs previously stated, this user has submitted no ticket seeking 7,Diamonds for purchasing items via a Tapjoy as stated in her complaintThe only ticket submitted that the order was canceled is XXXXXXXX, for the 'Years of Shape Magazine for 68% off!' offer for Diamonds
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent them numerous emails, and they took their time respondingWhen I didn't hear from them after three weeks, I cancelled the magazine subscriptionBesides, Shape Magazine is not the only offer I did not receive bonus points forAs noted previously, their record is not great for rewarding people for their offers
http://tapjoy-reviews.measuredup.com/XXXXXXX
http://www.complaintsboard.com/bycompany/tapjoy-aXXXXXX.html
Besides, their B rating on Revdex.com says enough about their credibility and trustworthiness
They can say what they want, but I am not going to budge on my experience with themThey are scammers, plain and simple

Complaint: ***I am rejecting this response because:The reason they told you and the reason they told me were differentThey are trying to get back at me for reporting themI clicked on the offer from Kill Shot BravoFinished the transaction and then immediately screenshot the receipt because I had problems with them for the same thing in the not too distant pastIt took almost weeks for them to tell me that I didn't finish the offer within the hour threshold(false) and that they could not and would not honor the offerThey told Revdex.com that I didn't even get the offer through Tapjoy (false)They are clearly a company that does what they want because of the improbability of a patron to have the necessary information to retortI have had numerous other incidents like this through this company unfortunately you have to deal with this type of shenanigans in order to get ahead in the gameIt's a shame really that they do not have the technology or manpower to handle transactions Sincerely,*** ***

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTapjoy has thousands of offersThis user has submitted tickets from multiple email addresses,
all of which are ResolvedIf there is an offer seeking reward, they will need to submit a ticket for the specific offer along with their proof of completionOnce confirmed eligible, we can award their device the missing currencyAlso, submitting tickets from multiple email addresses will only cause confusion and further delays in resolution to their issue

Complaint: ***I am rejecting this response because: what they stated is not accurate, because I responded to each request they sent, however they did provide the reward for fulfilling the offer for Winc.comSincerely,*** ***

Complaint: ***I am rejecting this response because:I have given proofI have paid money out and I am not the only one I know a lot of different people who have been blocked from Tapjoy without any payout or their money backSincerely,*** ***