Tapjoy

Tapjoy is not deceitful, and as previously stated the screenshot provided is not Tapjoy’s offerwallThe third screenshot the user provided in their response shows www.***com and *** again at the top of the offers list*** is not TapjoyFor additional offers/surveys completed through ***, they will need to contact *** for assistance with missing currency: ***

The only time a pending ticket is closed, is when our system requests the required proof and no response is received within 72-hoursIf/when the user responds to their closed ticket, it is then re-openedTickets that have been Closed 30-days are deletedSending separate emails/inquiries with a screenshot is not responding to their ticket and only causes further confusion and delays in resolutionOn 8/5/this customer submitted emails/inquiries with ticket numbers included in the subjectUnfortunately, these tickets were submitted in May, have been Closed 30-days and deleted by the systemOur agents will try and assist with theseOn 8/7/this customer submitted emails/inquiries, again with no information, but random proof/screenshotsThis customer has not submitted a ticket for an offer since May 2016, and as previously requested, will need to submit tickets for those specific offers seeking reward

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility
before we can credit their deviceThis user has been submitting multiple tickets, and when the proof of completion is requested responds with random screenshots/invalid proofThe user was educated that if not awarded for an offer, they must provide valid proof of completion to be awardedContinuing to provide random screenshots as proof is considered fraudulent and will lead to a suspension of their accountFor further information please refer to our Terms of Service: ***

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user was determined ineligible for the 'Upgrade your Citadel to Level in Final
Fantasy XV' offer by the Advertiser, MachineZone, 3/6/as FinalFantasyXV was not originally installed through TapjoyAs they were determined ineligible, we are unable to award their device for the offerThe offer instructions are included below:
NOTE: Registration of a NEW account is required to be eligible for this rewardUsers will only be rewarded for completing one Final Fantasy XV offer (last clicked).* You must complete this action within days for your rewardInstall Final Fantasy XVComplete the TutorialTap on the CitadelView Requirements to level up your CitadelComplete Requirements to upgrade your Citadel to Level (NOT User Level)* Reward granted to player upon upgrading the Citadel to Level

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device.
Ticket *** was submitted 5/29/We responded 5/31/letting the user
know we were escalating their ticket to the Advertiser to be confirmed eligible which takes 3-business daysTheir device was awarded Diamonds in Covet Fashion: The Game for Shopping & Dre6/6/for the 'FREE Saturday Lotto ticket when you buy one for $1.50' offer, after being confirmed eligible by the Advertiser.
Ticket *** was submitted 5/30/This was escalated to the Advertiser to be confirmed eligible 6/2/17, and their device awarded Diamonds in Covet Fashion: The Game for Shopping & Dre6/6/for the 'FREE Oz Lotto ticket when you buy one for $2.20' offer, after being confirmed eligible.
Ticket *** - awarded Diamonds in Covet Fashion: The Game for Shopping & Dre5/31/for the 'Lottoland - Install and open' offer

Revdex.com:I was awarded my diamonds on the date Tapjoy indicates I have submitted a suggestion to Tapjoy that they modify their Missing Diamonds form to include a wrientry This will enable a player to write in their completed offer should the offer not appear in the drop down menu This will eliminate incidents such as mine from occurring in the future.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/04/14) */
This user submitted their ticket 3/27/15, and then responded to their ticket/issue 5x, each time moving it to the bottom of the queue (Tapjoy works oldest tickets first)When our Reward Specialist did respond 4/requesting proof of completion
as required by the Advertiser, the user did provide this informationOur RS went back to this user again requesting additional information which was not neededThe proof provided should have accepted, and the ticket escalated to the Advertiser to verify eligibilityThis user's device will be rewarded today, and we apologize for the time taken to resolve their issue, and any inconvenience caused

Initial Business Response /* (1000, 5, 2015/07/24) */
Unfortunately, this was Tapjoy's errorWhen this user submitted their ticket and our CS Agent requested the required proof of completion, the proof provided was valid and should have been acceptedOur CS Agent was under the impression a
welcome email was required and did not accept the provided proofWe have since credited this user's device and apologized for the inconvenience and frustration caused

Complaint: ***I am rejecting this response because: I downloaded and played both Game of War and GardenscapesI clicked the in game link on each game and ask them to verify that I have the games which I doI provided screen shots and email verification for the games as wellI am owed the coinsI completed the tasks requiredAt this point I find it insulting that I am being accused of asking for something I did not earnThis is very poor customer serviceI play Tapjoy sponsored games daily and I make purchases oftenYou have no problem taking my money and issuing coins so clearly my device is registeredI want the coins I earned by completing game of war and Gardenscapes.Sincerely,*** ***

Tapjoy does not cheat our customersTapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** was submitted for the 'Take
another super survey with ***!' offer, and awarded Diamonds in Covet Fashion - Dress Up Game 7/27/The user has come back requesting to be awarded for additional survey offers, however, the surveys they are referring to are not Tapjoy's offersThe screenshot the user provided (attached) showing the currency amounts is not Tapjoy's offerwallTo be assisted with those offers, the user will need to reach out to the company they were completed through for assistance with the missing currency

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm
eligibility before we can credit their deviceThis user has not submitted a ticket since Sept 2017, and all tickets are ResolvedIf there are additional offers seeking reward, they will need to submit a ticket/s for the specific offer/s along with their proof of completion (support.tapjoy.com)Once provided and verified eligible, we can then award their device the missing currency

This user's rewards were blocked a second time by our Risk Management systemThey were warned again for violating Tapjoy's Terms of Service, and the blocked rewards forced/awardedThe next time they violate Tapjoy's TOS, they will be banned from using Tapjoy's services

This user's device was successfully awarded 3577*** ** *** *** * *** *** *** for the 'Play Final Fantasy XV & Upgrade to Level 10' offerIf the user’s device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the
user’s deviceIf the user has still not received their currency, they will need to reach out to the application’s publisher for assistance as Tapjoy is not authorized to re-credit a user's deviceHowever, as the publisher (Scopely) did not assist the user and referred them back to Tapjoy, we re-credited their device the missing currency 9/13/

This user’s *** ticket (***) remains Resolved as Offer Awarded (no response received)If they feel they did not receive the correct amount of currency, they will need to respond/re-open their ticket so this can be investigated
As previously stated, if the user’s device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the user’s device*** has reached out to us on multiple occasions regarding this user’s ticketsWe have responded to *** advising them we show their device was successfully awarded, along with the date and amount of currency*** should have confirmed if the user was awarded and if so, advised the user they were awarded, and if not, awarded their device the missing currencyTapjoy does not have the authorization to re-credit a user’s device, so we can not assist further with currency/offers that have already been awardedAttached below is a list of all offers successfully awarded to this user’s device 2/23/- 6/4/
As previously stated, this user has not been banned from Tapjoy’s services, and has completed/been awarded for offers 6/4/The offers presented are what is available, and for further information please refer to our Terms of Service: ***

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user has submitted one ticket (***) 2/26/17, which was determined ineligible by the
Advertiser 3/3/If there are additional offers seeking reward, they will need to submit a ticket for the offer along with the required proof of completionOnce confirmed eligible, we can then award their device the missing currency

Initial Business Response /* (1000, 5, 2015/04/28) */
This user had responded multiple times to their ticket, each time moving it to the bottom of the queue (Tapjoy works oldest tickets first)This user is eligible for reward for the 'Join Fanduel! One-Day Fantasy Basketball Leagues!' offer, and
we have credited their device and apologize for the time taken to resolve their issue
Initial Consumer Rebuttal /* (2000, 7, 2015/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/24) */
This customer has been warned for violating our Terms of Service 10/20/15, and again 11/19/If this customer continues to violate our TOS they will be banned from using Tapjoy's services
Initial Consumer Rebuttal /* (3000, 7, 2015/11/26)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been warned many times because this is the excuse they use.I complete offers from my galaxy sover 4g LTE mobile data.they claim I use a proxy, or vpn, or that I am changing my device identifier.when they can plainly tell that I use the same device and same network.I always stay in sanger tx.granted my network can say I'm in krum, or Denton.but either way they have warned me about times.just cus they can't find any other reason why I have not been rewarded.And if I do get banned while using my limited mobile data further compensation will pursue.I urge this company to STOP using the same email over and over.And the replies are all the same copy and pasted lies.the only change is the name of the employees who sent it.so I see now they have even lied here saying I have only been warned times.every time I complete an offer and don't receive compensation they try to scare me by warning me
Final Business Response /* (4000, 9, 2015/12/02) */
We do not show this customer has been warned for violating Tapjoy's Terms of Service 7-timesBelow is the final warning sent to the customer 11/19/via ticket XXXXXXXXIf they continue to violate our TOS they will be banned from using Tapjoy's services:
"Our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceChanging settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our usersWe have systems in place to monitor and flag this behavior, so this can potentially lead to delays in receiving your rewards as well as situations where we're unable to deliver currency at all
Part of what allows these systems to be successful is that we don't reveal the specific criteria we use when flagging these violations, but here are a few tips to keep in-mind!
First, changing your Device Identifier causes a number of issues in our systems, not limited to being flagged by our Risk Management systems
The use of VPN, Proxies and/or any service or device that alters the information provided by your mobile device can also trigger our systems and cause issues with a lot of the measures we've put in place to try and deliver a fantastic experience to you as our user
As this is your second warning, please let this serve as our notice to you that continuing this behavior will result in the permanent suspension of your account from Tapjoy services."
Final Consumer Response /* (4200, 11, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is the same copy and pasted emails that they send me when they do not want to reward me for using my limited data to do an offer that I expected to be rewarded on

Complaint: ***I am rejecting this response because: Some of my tickets were resolved on 7/yes, with one taking over a month from submission and into August for resolutionI expected this "backlog" of tickets due to this new ticketing system to be resolved but once again I'm waiting weeks for any action on a purchased productIn addition one of their clients a "usenext" has made unauthorized charges to my account since opening this complaintSome of these offers are facilitating fraud which I find highly unacceptable. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I'm dropping my complaint but I don't accept it because that's now how it was advertised in the appIt is what it is though
Sincerely,*** ***

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device.
Ticket *** - awarded Cash in WWE Champions - NEW RPG Puzzle Game
7/14/for the 'Play Final Fantasy XV & Upgrade to Level 10' offer.
Ticket *** - awarded Cash in WWE Champions - NEW RPG Puzzle Game 7/18/for the 'Continue to play and Complete Level in Township!' offer.
If the user’s device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the user’s deviceIf the user has still not received their currency, they will need to reach out to the application’s publisher for assistance