Taxnet Financial, Inc.

Initial Business Response /* (1000, 5, 2014/12/31) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
Dear Mr [redacted],
An email was generated and sent to the email address we have on file on December 19, 2014 at 4:35 p.m....

CST.
Please check your inbox and spam folder. If you are still unable to locate the email please contact us to verify your email address. We are available Monday-Friday from 9 a.m. to 5 p.m. CST (excluding holidays).
We appreciate your business. Happy Holidays.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am no where near satisfied. Tax net financial has ignored me, my questions have been left unanswered, and my daughter has yet to have a Christmas, when the moneybwasbsupposed to be received on the 19th of December. Nothing. So I called and was told December 29th, it is now New years eve. It looks bad on me as a parent. My fiance is pregnant, the stress is ridiculous.
Final Business Response /* (4000, 9, 2015/01/05) */
Dear Mr [redacted],
A confirmation email was sent to your email address on file [redacted] on Monday December 22nd 2014. We have resent that confirmation email notification for your review. Please also check your spam folder.
Loan updates are generated from a different server and depending on your email security settings these emails may be sent your spam folder. Our IT department is aware of this issue and we are brainstorming for potential solutions for next year's program.
We understand that consumer's can become frustrated if status alerts are not received in a timely manner. Please let us know if you continue to have difficulty locating the email. We can also have a manager contact you to review your account.
We apologize for any inconvenience this may have caused you during that time.

Dear Consumer,
 
We will have a manager contact you to try and resolve your tax matter. Please keep in mind that we compile the tax information based directly from the tax interview you complete online. If there are errors from your original tax filing you must edit/or notify us...

of the changes before e-signing your tax documents. In order to assist you we will send you a link that requires you to document the changes to your tax return you would like filed with the [redacted] This is called an amended tax return. Once completed we will send the final copy back for your review and signature. Upon your signing of the amended tax return we will file that document via priority mail to the [redacted] at no charge to you. The accuracy of your tax return is paramount to us and we will continue to work with you in order to correct any previously filed tax return regardless of fault free of additional charges.

Everything went smooth and my ral was approve still waiting on funds to hit account

Initial Business Response /* (1000, 5, 2015/01/30) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@taxnetfinancial.com
Ms [redacted],
We will not discuss the details of your tax return in public to protect the privacy of your account.
We provide free...

changes/edits to tax returns regardless of fault. We will continue to work with you to ensure your tax return is accurate and complete.
A taxpayer can NEVER lose money from an incorrectly filed tax return provided it is fixed within 3 years from the date of filing. We intend to correct your tax return to your satisfaction for free in a timely manner.
We have provided you with Tax Preparation and RAL services for two years and our goal is to retain you as a client after we are able to cure this issue in a timely manner.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although business replied, it was just fluff. No one has contacted me to try and rectify the situation. Even the lady that was supposed to return my call about the healthcare penalty I was charged did not call back. Once again, I need a refund of the tax prep fees and this mess needs to be fixed.
Final Business Response /* (4000, 10, 2015/02/14) */
Dear Ms [redacted],
As noted in our previous response there is no way to "cost" you a refund since all tax returns can be amended/corrected for up to 3 years.
We will not discuss the specifics of your tax account to protect your privacy ;however, we have provided you a path to resolve the matter free of charge.
All clients are provided the opportunity to correct/fix a tax return with our assistance free of charge regardless of fault. We prefer not to worry about the fault (tax preparer or tax payer) and focus on repairing the accuracy of the return.
Desired Resolution:
We have sent you an amended return for signature; please sign the prepared amended tax return so the changes are processed.
Please contact us directly if you still believe you need further assistance or would like to discuss the proposed amended tax return(s).

Good service just a little slow when you call some people are very rude some are veey helpfull but overall good service

it was a pleasant experience.

This was quick and easy

I am neutral with this business and up to this point have had no negative issues with them.

Awesome company really handy and easy. Highly recommend this company.

It was a great experience answered any questions I had

I love this company they are the best at what they do

I've used Taxnet last year. I have to pay an arm and a leg but I always do. Even with [redacted] [redacted]... Except that I have always gotten answers when I needed them and customer service is pretty good with tax net. I am using them this year also

Complaint: [redacted]
I am rejecting this response because: Yes I did agree, however my return was submitted without my W2. I was NOT I formed when my return was being submitted! This leading to an amended return which your compay will NEVER file for me. If I was notified when my return was going to be submitted a simple phone call or email and ask if there were any other things that needed to be added to my refund for additional credits, it would not have been so bad. NO ONE CARES ABOUT A RAL. I do not wish for a RAL or whatever don't care about it. I care about the fact this company submitted a tax return WITHOUT MY KNOWLEDGE, WITHOUT MY SIGNATURE OR SPOUSE SIGNATURE, WITHOUT ALL MY FORMS INCLUDING MY W2. IT WAS NOT GENERATED OR PULLED FROM THE SYSTEM. I confirmed with my employer there was NO WAY a compay could access my W2 without the ENCRYPTED ACCESS code that only I have. I have submitted a claim to the IRS regarding this situation and have informed them a tax return was filed WITHOUT MY W2, KNOWLEDGE OR SIGNATURE. 
Sincerely,
Laura [redacted]

We are unable to discuss the details of your tax return in a public forum. The good news is we guarantee the accuracy of your tax return regardless of fault. A manager has been assigned to your tax return and we are making sure that if a correction is required it will be processed and sent to the...

IRS free of charge.

I don't know yet!

[redacted] The accuracy of your tax return is important to us. If there is an error on your tax return we will fix it and file an amended return free of charge. We notice that since the date of your complaint you have received your actual tax refund deposit from the [redacted]. If you still require assistance with any changes to your federal or state tax filings please contact us during our normal business hours and we will assist you with any corrections for free. When you apply for a RAL you agree to file your taxes with Taxnet Financial. You are also agreeing that you have provided complete and accurate information. If you do not provide all of your income documents your tax return may contain an error. We verify your information with your consent using ** express and [redacted] transcripts but we can't guarantee that any misinformation or incomplete information you provide will be detected.  Resolution:We will fix your tax return regardless of fault for free.

Initial Business Response /* (1000, 5, 2014/02/13) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@taxnetfinancial.com
Management has contacted the consumer. Client applied for a refund anticipation loan and provided information to complete...

her tax return. Consumer decided that she no longer wanted the RAL ;however, her taxes were filed.
Management has completed an amended tax return for the client and any difference will be refunded back to her directly from the IRS.
Management has contacted consumer to ensure that her tax refund is completed in a timely manner and that consumer receives her full refund.
We are awaiting additional tax documents from consumer in order to finalize her amended return for free since she did not include all documents during initial interview.
Management considers this matter closed as we are working with client to resolve incomplete information on her original tax return filed.

I have been going through TaxNet Financial for 2 years now and I have not had one issue. Everything is done quickly and responsibly, paperwork, etc. Oh, and funds always arrive right on time! ??

Quick efficient services. Thank you for your help!!

Very satisfied with how timely this was completed ??