Taxnet Financial, Inc.

A manager was assigned to further assist and contact the consumer on April 4th.  During a recorded call the consumer claimed that the original refund may have been delayed due to an error and the [redacted] has instructed her to complete additional forms in order to correct her return before processing her additional refund due. A manager has agreed to continue to assist the consumer until her tax return is corrected and any additional refund is processed by the [redacted]. The consumer has agreed to fax or email Taxnet Financial Inc. additional information not originally provided during the original tax filing in order to further assist her. Generally If there is an error on a tax return or there are additional forms required Taxnet Financial will work to cure those errors regardless of fault for no additional charge. Also the consumer was notified that contrary to the amount listed in this complaint of $412 for services. The only fee charged to the consumer was $355 for tax preparation services which includes a $10 e-filing fee. As per agreement fees are charged for tax preparation and are non-refundable. The tax preparation fee is not contingent on the time it takes for the [redacted] to process a tax return. The [redacted] processes 90% of all tax returns within 21 days. Resolution:A manager is currently working with consumer to assist client with the [redacted] filing. In addition, we have agreed to send forms required by the [redacted] and or state priority mail and to also credit back the consumer $25 due to our late response to this complaint. If there is anything further we can do in order to assist we are willing free of charge until this matter is fully resolved. This would include contacting the [redacted] and/or state agency on behalf of the consumer to receive updates on status of amended return.

Easy. Peasy

Complaint: [redacted]
I am rejecting this response because: my taxes have already be completed and sent out to me I just prefer my refund back in the amount of $412 for that lack of information they failed to collect and notified of after multiple calls regarding my refund where I was inform not to contact the [redacted]. if I had not I wouldn't have know about missing information which I had to submit which I was told my tax net financial knew about.
please provide me my refund of $412 for the issue at hand was not and will not be corrected by Tax Net Financial
.
Sincerely,
[redacted]

I have worked with this company for 3 years now and I haven't had any problems with them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Its fast and reliable

Great service!

I have filed with Taxnet for the last 2 years and have never had an issue with the refund amount, or with getting the funds on time.

It was super duper fast.

Was ok..

I've been with tax net financial a long time and I've never had a problem with them.

This will be my 2nd year filing with them just wish they had accuracy in dates and time frames, l enjoy being a customer

Dear Consumer,A federal and state tax return has been filed on your behalf. Your federal tax refund has been processed by the IRS.  We do not guarantee the timing of federal or state tax returns. Most tax returns according to the IRS are processed within 21 days.  Each state has a...

processing time window; however, state delays due to additional review may add time to the normal processing window. We have resources on our website so that you can check the status of your state tax refund. You can also call our customer service department to obtain your state taxing authorities refund line phone number. If your state is requesting additional information or has sent you a letter we can assist you further. If your state is not requesting additional information and your return is "processing" unfortunately there is not any action we can take to quicken that process. All tax preparation services companies compile and file a tax return but none can guarantee the timing the state will process. Unfortunately this is not under our control. We will continue to work with you and check the status of your state tax return and if there is a request for additional information from the state we will assist you free of charge.

Complaint: [redacted]
I am rejecting this response because: I sent 3 emails, left 2 voice messages because when you call you do not have an option to speak to anyone because you get transferred to voicemail after waiting for 15 minutes and I even sent a fax. I received an email a few days ago telling me that I could submit information again for a second review.  The email stated that I did not provide the required documentation.  This is incorrect because the documents were provided and the mistake was on their end. A supervisor has yet to contact me. I understand that they can correct my paperwork for free but it would be expected because the error was on their part.  I am paying a fee to get my return filed correctly.  I feel like I should be given some time of credit due to this issue.  If I would have never reviewed my return and noticed the error, then the issue would have never been corrected. Furthermore, I now have to wait even longer for the remainder of my tax return.  We as a consumer put our trust in a company so our taxes get filed correctly and instead submit my return without waiting for my completed form and then try to put the blame on me when I had to make them aware of the mistake.  I have yet to receive my corrected return so I don't even know how much money I am receiving.  I have not received anything in writing stating that my return has been corrected. This again is completely unacceptable.
Sincerely,
[redacted]

It is so simple and easy todo my taxes I wouldnt use anybody else.

Fantastic fast and efficient

I didn't like their overall business I wanted to cancel my loan and they denied me

Great Experience.

[redacted]
 
When you apply for a RAL you are agreeing to file your taxes simultaneously as described in  your signed agreement. Taxnet Financial is able to use ** express and [redacted] transcripts to assist you with your actual federal filing ;however, we require your...

actual [redacted] for certain state tax returns. There are 3 separate online questions and disclosures that give a consumer warning that you are e-filing your tax return as part of your RAL application. You must also sign in writing that you agree Taxnet Financial to e-file your tax return. Finally, we provided you  a copy of your compiled tax return and you are responsible to ensure that the information you provided is accurate and complete. The accuracy of your tax return is paramount and we will fix any errors for free.The good news is that although you did not originally provide us complete information we have been able to complete an amended tax return and file it on your behalf. We did fix the errors noted in your complaint free of charge and you  have subsequently signed your amended tax return for filing.
If you need anything further please contact us during our normal business hours. We consider this matter resolved. You can find the status of your amended tax return at [redacted] at "Where is my amended tax return". Please allow 4-6 weeks before checking on the status of your amended return.

I don't understand if a person is in need of money why would this company still want to charge 355.00 just to file your tax. This company is a rip off. When u call you stay on hold to long when you want ask questions about your tax.
Thanks,
From a family in need.