Taxnet Financial, Inc.

Excellent and easy service! Would highly recommend!!!

Initial Business Response /* (1000, 10, 2015/02/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@taxnetfinancial.com
Dear Ms [redacted],
To protect the privacy of your account we will not discuss your tax returns on a public site.
We remind all...

consumers that both federal and state refunds are subject to delays for past due obligations. If you believe your refund was or may be delayed due to a past due obligation you can contact the Treasury Offset Center for details at X X XXX XXX XXXX.
Desired Resolution:
We intend to continue to work with you in order to ensure that you receive any remaining refund amount due to you in a timely manner. A manager has been assigned to monitor your case.
We appreciate your business and understand your concern(s). We will continue to work for you with the goal of resolving any issue(s) and retaining you as a client.
Initial Consumer Rebuttal /* (3000, 12, 2015/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still didn't resolve my issue. The problem is that when I signed the RAL it had both of my paycheck stubs listed however when I filed my taxes YOUR COMPANY only submitted ONE tax return. I have attached my tax transcript which shows that what you submitted is NOT what I signed and no one is being held accountable for your mistake other than me! I'm the one that is left hanging and waiting while I have yet to receive ONE supervisor call apologizing for your company's incompetence. I want my $345 back from YOUR company submitting incorrect and information that I did NOT sign off on.
Final Business Response /* (4000, 19, 2015/03/18) */
Taxnet Financial has completed the amended return (free of charge) mailed the amended return priority (free of charge) and a manager has discussed the status of the amended return with taxpayer. The accuracy of YOUR tax return is important to us and guaranteed. This is the reason we offer free amended tax returns regardless of fault. We understand that consumers may not (in error) include all tax documents required for the tax filing.
We also understand that awaiting the IRS to process an amended tax return may take weeks. We have explored all options on your behalf as we do with ALL consumers and performed the follow-up services needed for you to receive your full refund.
We apologize for any confusion ;however, only the [redacted] has control over processing times. We have completed and directed your amended tax return to the [redacted] (priority mail delivery) for completion. The [redacted] has accepted your amended tax return and is currently processing the additional refund due.
We do suggest that you check "Where is my amended return" on the [redacted] because this [redacted] site provides the most up to date information on your amended return.
If you believe there is anything further that is in "our control" that we can do to hasten your amended tax return please let us know.
We stand by all of our tax returns regardless of fault and we are always willing to perform a second review and correct any errors free of charge. If Taxnet Financial Inc. e-filed your tax return and you believe that YOU may benefit from a second review please contact us. All second reviews and amended returns are free of charge regardless of fault for up to 3 years.
Thanks for your feedback and we hope that your amended tax return is processed by the [redacted] in a timely manner.
Due to the inconvenience you experienced this year we would like to offer a $75 credit payable in your name. In addition, if you incur any penalties or interest by the IRS we will pay the amounts on your behalf (send IRS letter with amounts indicated).

Great

Dear Consumer,
 
Your RAL application was rejected and we notified you of the reason. We did not e-file your taxes nor did we apply for a RAL because your application was either inaccurate or incomplete. When a consumer applies for a RAL they must complete the RAL application and...

submit the information requested. We do require a valid identification (selfies are not a valid ID) and we also require all income information. The tax interview tool is easy and can be completed using a desktop computer or a smart phone. We urge consumers to only submit the information requested or the application may be either marked as incomplete and returned or rejected with a refusal to further process. If you are uncertain how to proceed our customer service representatives are here to help from Monday-Friday 9am-5pm CST during the tax season.We did not process a tax return and we did not apply for a RAL for this consumer. We declined to further process your application and no fees were charged to you. We never charge upfront fees and only process requests after a signed agreement has been completed by the consumer.
We consider this matter closed because we did not render any services to this consumer. To close this Revdex.com matter at this time please click on agree.

Great place to do my taxes.

If you read the fine print you will know what the processes are, I have not had a bad experience. Once you Esign you do allow TaxNet to complete you taxes, it is in the disclosures even before you complete the application. But I have not had a bad experience with TaxNet.

Not sure yet haven't got money or seen how much u r getting me for my return. Every other place said 5600 plus no less. So lets hope ur complaints r wrong

This is second year on a row tax net did me great!!!

Initial Business Response /* (1000, 8, 2015/03/23) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@taxnetfinancial.com
We will not discuss the details of your tax return in public to protect the privacy of your account.
We provide free changes/edits to...

tax returns regardless of fault. We have completed an amended return to correct the original error on your tax return.
A taxpayer can NEVER lose money from an incorrectly filed tax return provided it is fixed within 3 years from the date of filing. We corrected your tax return immediately once an error was discovered.
We have rendered the services your requested. If you were overpaid for the original refund you must return the overpaid funds to the Internal Revenue Service. We provided instructions on how to return the funds to the IRS.
We consider this matter closed since the IRS has processed the correction on your tax return. The services we provided to correct a tax return is free of charge.
Initial Consumer Rebuttal /* (3000, 10, 2015/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except there response because they didn't amend the return I did and emailed it to them..Then were stuck paying back the money cause of there error which we made arrangements for.....The only thing were asking is that they put back in our bank acct the 345.00 they charged us.....They said they did what they were supposed to but they didn't because if they did we wouldn't have to pay back the irs.....they act like its nothing but why should people have to pay for them to mess up......I just want them to take responsibility for this for low wage earners that 1141.00 is alot to pay back because we didn't know it was wrong
Final Business Response /* (4000, 12, 2015/04/11) */
Taxnet Financial offers a guarantee that if there is an error on a filed tax return filed by us regardless of fault we will fix it for free. Taxpayers are urged to review and ensure that all taxable income i.e. reporting all employers) is included before e-filing.
The accuracy of your tax return is important to us that is why we offer a free second review and amended tax return (if required) free of charge.
We are unable to disclose the details of the consumers tax account on a public website ;however, as an example if a consumer's original tax refund received is higher due to unreported income an amended (correction) return may be required to fix the original tax return filing. Taxnet Financial did complete an amended tax return in this case ;however, the consumer elected to print and send their self-prepared amended return to the IRS directly. In either instance the tax refund amount has been subsequently adjusted to the correct amount.
If YOU still believe there is an error located on the amended tax return we will fix the error for free. we will also pay any interest or penalty levied by the IRS due to this error.
Conclusion:
The tax department provided the tax services including offering a free amended tax return. The consumer's tax return has been corrected within a reasonable time.
Taxnet Financial Offer and Guarantee:
If there is an interest or penalty that was assessed due to an error email/fax or mail us the IRS letter within 30 days and we will pay the interest and/or penalty on your behalf.
Final Consumer Response /* (4200, 15, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the papers they gave us when we applied for the holiday loan. when you apply for the loan they tell you what your estimated refund will be and they have you sign the papers. We never signed any tax papers except for that. And they automatically file your tax return with that. I have never signed actual tax papers so I dont know any info they put on there. I am going to speak with any attorney because they are just not accepting any responsibilty for this it all fall on my husband and I. I have never seen a business like this.

I am a return customer, and I'm satisfied with the customer service I have received.

This is a great company the fast quick and accurate

Everything was okay..just didn't quite understand that my taxes would be e-file at the moment when I applied for the [redacted]...but I guess that was my fault...I haven't recieved my funds yet...and I have to file an amendment because like I said..didn't quite understand that my taxes where filed..if you don't mind paying a fee..go ahead I guess it's okay

Fair

Process was extremely easy couple docs and few clicks and I was all done awesome

There was never any tax interview. Your website forces a potential customer to agree to have taxes done with your site regardless of the RAL approval. Then without consulting your client you prepare a [redacted] form and claim [redacted] credits that aren't legitimate. I have never claimed [redacted] nor do I itemize. I use a simple [redacted] that surely doesn't cost 345.00 to file. Your service is a rip off and you prey on people who are in a difficult situation. Because you filed a return with [redacted] I have turned it over to the [redacted] as I do not wish to have any legal repercussions.
 
Also your customer service reps are rude and don't even verify information to secure identity. Nor do you reply to emails.
 
 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

It was easy to get a hold of them and they was cooperitive as well.

Good and fast

Initial Business Response /* (1000, 5, 2014/12/31) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
We appreciate you sending the Revdex.com an inquiry to determine if we are a legitimate business ;however, the Revdex.com has already accredited us and...

determined that Taxnet Financial, Inc. meets Revdex.com accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. We pay a fee for accreditation review/monitoring and for support of Revdex.com services to the public.
Revdex.com accreditation does not mean that the business' products or services have been evaluated or endorsed by Revdex.com, or that Revdex.com has made a determination as to the business' product quality or competency in performing services.
Consumers should consider using the Revdex.com complaint board only for cases that contain a desired resolution. For questions related to completing the online tax interview please contact our customer support team at X XXX XXX XXXX.
During busy season hold times can be as great as 20 minutes ;however, If you have a specific inquiry you can also email us: [redacted] for a response.

nuetral just trying this service, so we will see.

Honestly this couldn't have came at a better time. This is amazing. With Christmas around the corner and a vehicle down. Thank you!