Taxnet Financial, Inc.

Initial Business Response /* (1000, 5, 2015/02/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@taxnetfinancial.com
Dear Ms [redacted],
Our tax preparation fees NEVER exceed $345 so please review your fee summary and contact us if you still believe your...

tax preparation fees were $400.
Desired Resolution:
We DO NOT have control over the processing or posting time of the actual IRS refund. We understand that many consumers believe that the tax preparer has influence or "can hold up" the tax refund. Once the IRS disburses your refund your bank posts the funds on the following business day.
We do have control over the issuance of a RAL if you are approved. We disburse funds within 12 hours and your funds are generally available (posted by your financial institution) the following business day. There is no dispute in your claim that you were approved and received the loan proceeds within a reasonable time (following business day).
If you believe that there is an error on your tax return let us know and we will fix it for free. Also if you are unsure and just would like to get a second opinion we offer a free second review by a CPA. Remember the accuracy of your tax return is important to us.
We believe that you have received your actual refund and this matter is now closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am a licensed tax preparer and therefore I know that a return should never be filled without the taxpayer seeing it or signing it. Many issues could have been avoided if I would have saw the return before it being submitted. U also received my refund almost 2 weeks after the IRS sepsis finds into your account. No one could tell me where my refund was our what happened, so poor customer service. And paying $345 in preperation fees for a company jacking up my refund is not good business practice. So now I'm having the entire return amended including state.

Great experience. Customer service was awesome

Big help.

no one responed to my emails or answers my calls

We have been in business serving consumers just like yourself since 2003. We appreciate that you contacted the Revdex.com to assist in your due diligence. Now that you have been able to validate our business we encourage you to try our services next year. We urge all consumers to perform a due...

diligence before sending any personal information. As a tax preparation company that provides RALs to the public we must comply with both state and federal guidelines. We are also a proud member of the Revdex.com and address all consumer concerns to the best of our ability. We do not require any upfront fees from consumers and we do not share any personal information with any third parties.  Taxnet Financial Inc. restricts access to your public and nonpublic personal information, including your account information, to those employees and partnered companies who need to know that information to provide products and/or services requested by you. Taxnet Financial Inc. maintains physical, electronic, and procedural safeguards that comply with the federal standards to guard your nonpublic personal information.We know that you have confidence in our ability to perform the services requested by you. Equally important to us is your confidence in knowing that all your personal information is safe. Please contact us at [redacted] if you still have any questions or concerns regarding our privacy policy. Lastly, our employees are subject to adhere to the principles outlined in the Code of Professional Conduct of the [redacted]These principles express the profession's recognition of its responsibilities to the public, to clients, and to colleagues. They guide our employees in the performance of their professional responsibilities and express the basic tenets of ethical and professional conduct. The principles call for an unswerving commitment to honorable behavior, even at the sacrifice of personal advantage. In carrying out responsibilities as professionals, we exercise professional and moral judgments in all their activities and act with the highest sense of integrity. In so doing employees accept the obligation to act in a way that will best serve the public’s interest, honor, trust, and demonstrate commitment to our profession. To conclude, we did not render any services to this consumer and we consider this matter closed.

Initial Business Response /* (1000, 13, 2015/04/22) */
A Refund Anticipation Loan "RAL" is disbursed to YOUR account within 12 hours or less of IRS acknowledgement as described in the consumer's signed RAL agreement.
Providing incorrect information on a RAL application may result in denial or...

delay of processing a loan application. Consumer was advised that information provided was incorrect and had the opportunity to correct RAL application and resubmit.
A RAL is a loan and not your actual refund. A RAL neither speeds up nor delays your actual Federal and/or State Refund.
Initial Consumer Rebuttal /* (3000, 15, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
From the RAL I was charged like 350.00 approximately for a deposit that took about 48 hours. Also instead of sending general information explain how this company submitted the wrong information on my state taxes? Instead of talking about the RAL, please help me with the money that I had to file for myself because Tax Net did not do the papers properly.
Final Business Response /* (4000, 17, 2015/04/27) */
Dear [redacted],
We have reviewed your account and determined that you were charged $345 for tax preparation fees NOT for a RAL. A RAL is a loan and not your actual refund and the fee is $57 if approved.
We are unable to provide details of your tax account on a public site for your protection.
We have reviewed your account and have concluded:
The tax returns were completed in accordance with the signed contract for services rendered. Taxnet Financial does not guarantee the timing of federal or state deposits. We only guarantee the timing of loan deposits (disbursed 12 hours or less upon acceptance see also signed agreement for futher details).
Please contact us directly during Monday-Friday from 10am to 3pm CST if you believe there is an error on your federal or state tax return and we will fix/amend your return free of charge.
We are unable to accept your desired resolution at this time. We appreciate your feedback and hope you will consider us again next year for your tax preparation needs.
We consider this matter closed.

I'm happy with them I'll be back next tax season

Been with them for years no problems

Thanks so much

Great service easy process and fast delivery.

Initial Business Response /* (1000, 5, 2014/12/31) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
To clarify the amount indicated for your federal and state tax return preparation fees is less than $357 (please review your...

agreement) also you do not pay the $57 finance charge if you were not approved for a loan. There are never any upfront fees and loan decisions are NEVER based on a credit score.
A phone number and our mailing address was provided to you in the letter. Please contact us if you have specific questions related to your "[redacted] application or tax return. We are unable to provide you additional information for your own privacy online in this forum. We will contact you to further discuss your loan application if you accept our response as a desired resolution. Please email us at [redacted] the best date and time to call.
We apologize to consumers in advance for the long wait times during busy season. The average wait time is currently 20 minutes. Hold times vary during the day but are peaked in the early morning. We suggest you call between 2 p.m. and 4 p.m. Tuesday-Friday for the shortest hold times..

[redacted] You were approved for a RAL in December and your funds were disbursed to your account as instructed in your signed RAL agreement. Your RAL was repaid and the remaining funds were sent to you directly by the [redacted]. We are not responsible for the timing and manner of [redacted] refund...

deposits. Since the day of your complaint the [redacted] has disbursed your refund and you have received the funds. We consider this matter closed.We are sorry that your refund was delayed ;however, we do not have any control over [redacted] funding. Since your account is paid in full you will be eligible to apply for a RAL again next year as early as December 15th 2016.

Dear Consumer, Your RAL application was rejected and we notified you of the reason. We did not e-file your taxes nor did we apply for a RAL because your application was either inaccurate or incomplete. When a consumer applies for a RAL they must complete the RAL application and submit the...

information requested. We do require a valid identification (selfies are not a valid ID) and we also require all income information. The tax interview tool is easy and can be completed using a desktop computer or a smart phone. We urge consumers to only submit the information requested or the application may be either marked as incomplete and returned or rejected with a refusal to further process. If you are uncertain how to proceed our customer service representatives are here to help from Monday-Friday 9am-5pm CST during the tax season.We did not process a tax return and we did not apply for a RAL for this consumer. We declined to further process your application and no fees were charged to you. We never charge upfront fees and only process requests after a signed agreement has been completed by the consumer.We consider this matter closed because we did not render any services to this consumer. To close this Revdex.com matter at this time please click on agree.

I file with this Co.last year and my state taxes were wrong.. this year they didn't even have my state taxes on my form.. telling me they have to have my w2 form to file them but didn't need them to fill out my form for federal taxes.they charge over 300.00 to prepare my taxes and you can't get a esponse from them unless you email them over & over again. I do not recommend this company their fees are to high and the customer service is extremely poor as well.

Very helpful.

I had a great experience with Taxnet Financial Inc..

[redacted]
 
You were approved for a RAL in December and your funds were disbursed to your account as instructed in your signed RAL agreement. Your RAL was repaid and the remaining funds were sent to you directly by the [redacted]. We are not responsible for the timing and manner of...

[redacted] refund deposits. Since the day of your complaint the [redacted] has disbursed your refund and you have received the funds. We consider this matter closed.We are sorry that your refund was delayed ;however, we do not have any control over [redacted] funding. Since your account is paid in full you will be eligible to apply for a RAL again next year as early as December 15th 2016.

I have used taxnet for the 2nd time it has been a very pleasant and easy process I have no complaints

I am really pleased once again.. Thank you taxnet financial

Dear Consumer,
We can understand your concern about receiving your tax refund in a timely manner. The accuracy and timeliness of our tax preparation services is important to us. W
e have tax professionals and customer service representatives available Mon-Fri from 9am to 5pm CST during tax season to assist consumers. Our tax professionals work 7 days per week during the tax season to ensure that all tax returns have been properly prepared and reviewed for accuracy. Due to the demand for our product and services hold times can be as long as 45 minutes during peak calling times in the day.
We did not process a loan application or a tax return on your behalf because your application was deemed incomplete. We NEVER charge any fees upfront and our tax preparation fees are fully disclosed. All tax preparation fees include a [redacted] and [redacted] tax return and 3 years of free support.
Our reviews are better than the industry average and we work to improve our consumer satisfaction every year. This includes our automated alerts and toll free number to check the status of your tax refund. We have not identified an e-filed tax return under your name nor have we charged you any fees so we consider this complaint as closed. If you agree with our determination please agree to close the Revdex.com complaint at this time.