Complaint: [redacted] I am rejecting this response because: I did not receive a refundInstead I got charged $on June The refund amount for merchandise returned is $If need be, I can list out all itemsNow I have to dispute the latest Charge, or will you reverse it? OMGThis is super frustrating Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you my order was delivered after I finally got assistance Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] The tracking receipt is on page of the attachment [redacted] I am still awaiting resolution
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standardsOur records indicate that the order was delivered via UPS on 3/27/ We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Complaint: From: [redacted] @sbcglobal.net [mailto: [redacted] @sbcglobal.net] Sent: Friday, May 01, 7:AM To: info Subject: Complaint [redacted] When I accepted the response from the company the item was already in transit back to the company, they have since received it and I have not received a credit on my account Can anything be done to ensure that I receive my credit? Thank you, [redacted] ***
We sincerely apologize for the delay and inconvenience you experienced with this order Unfortunately, the remaining items on the order was currently back ordered We are expecting each of the products to arrive any day If you would prefer to substitute or cancel any portion of the order please let us know Again, we sincerely apologize for the delay Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this return We appreciate your assistance in providing the tracking information At this time the order has been refunded The credit should be visible back to the account within 3-business days If the credit is not visible within business day please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion At this time I do show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered today Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the UA long sleeve in gray has been cancelled per your request A refund in the amount of $will be issued today, and will be visible on you amazon account with business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order We are undergoing a computer software conversion and it's put us behind in shipping and our phones have been quite busy Simply put, we are extremely busy It appears that the last items from your order shipped out on 3/18/and have been delivered If you are still missing any items from your order, particularly if due to shipping damage, please contact us at any of our numbers and a sales rep will be happy to help you with that Best regards,***Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience due to our system conversion Per your request via phone on the order has been cancelled Your Amazon account has been refunded in full Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the confusion Per our records the refund was issued on in the amount of $ Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is extremely poor, but I am glad someone finally addressed my orderI will just keep the items you have already shipped as I cannot imagine how tough it will be to communicate with you should the return have problemsI do find it interesting that the items were shipped only after I made my complaint with the Revdex.comOur season has already started and my husband really could have used the accubat a long time agoIt would have been nice to know it was not available when we placed the order so we could have purchased it elsewhereI have never seen a situation like this before and I will not use your business ever again Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion Per your request the order has been cancelled and you will not be contacted further from our company for advertisement purposes Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: Oddly enough I did just get the last items from m order, I also did check my account and the amount placed on hold had been released back onto my card, no clue whyIs this perhaps the company's way of not looking completely incompetent, then again why would an online company send an order that has not been paid for? This company has my phone number, address and E-mail and HAS NOT tried to contact me in any way! Furthermore, Why would a company send an order of "in stock" items, with "next day" shipping, in different shipments over the course of a month? It would seem that whoever is in charge of billing and shipping should perhaps learn how to better do their job or find a new line of work Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced At this time the order has shipped complete via UPS tracking numbers # [redacted] and [redacted] Please let us know if you have any additional questionsBest Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion At this time your order has been cancelled per your request If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
After my first complaint to the Revdex.com we finally received our productsBut when the products arrived one pair of cleats came in two different sizesWe sent that pair back and marked on their sheet the matching of the larger size please (size 9)Have received no response from the company at all except for the automated email receipt from my multiple emails to themI have included my phone number in all emails and have tried to call numerous times alsoEvery time I have called I get no response at allAt this point I just need to be refunded my money because we had to go buy other cleats as baseball has startedAlso in my return was a arm sleeve that just didn't match his team colors so just would like that refunded as well please Refund for items sent back please Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I needed confirmation of a delivery date of my order.The message that I received from "Team Express" only stated that they would deduct the shipping feeThere was no confirmation or expected ship dateThere was no direct email or contact telephone number of the person that sent the messageThe quality of Customer Service is Seriously Lacking !!My child is already playing Baseball games and I needed this helmet weeks agoNot having a confirmation date leads me to believe that the Baseball season may be over before my order is shippedI am extremely disappointed in the lack of communication from the companyThe fact that I had to complain to the Revdex.com before hearing from the company only confirms hat they are not a very professional company and I will take my business elsewhere [redacted] I WANT TO CANCEL MY ORDER !!! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not receive a refundInstead I got charged $on June The refund amount for merchandise returned is $If need be, I can list out all itemsNow I have to dispute the latest Charge, or will you reverse it? OMGThis is super frustrating Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you my order was delivered after I finally got assistance Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] The tracking receipt is on page of the attachment [redacted] I am still awaiting resolution
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standardsOur records indicate that the order was delivered via UPS on 3/27/ We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Complaint: From: [redacted] @sbcglobal.net [mailto: [redacted] @sbcglobal.net] Sent: Friday, May 01, 7:AM To: info Subject: Complaint [redacted] When I accepted the response from the company the item was already in transit back to the company, they have since received it and I have not received a credit on my account Can anything be done to ensure that I receive my credit? Thank you, [redacted] ***
We sincerely apologize for the delay and inconvenience you experienced with this order Unfortunately, the remaining items on the order was currently back ordered We are expecting each of the products to arrive any day If you would prefer to substitute or cancel any portion of the order please let us know Again, we sincerely apologize for the delay Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this return We appreciate your assistance in providing the tracking information At this time the order has been refunded The credit should be visible back to the account within 3-business days If the credit is not visible within business day please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion At this time I do show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered today Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the UA long sleeve in gray has been cancelled per your request A refund in the amount of $will be issued today, and will be visible on you amazon account with business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order We are undergoing a computer software conversion and it's put us behind in shipping and our phones have been quite busy Simply put, we are extremely busy It appears that the last items from your order shipped out on 3/18/and have been delivered If you are still missing any items from your order, particularly if due to shipping damage, please contact us at any of our numbers and a sales rep will be happy to help you with that Best regards,***Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience due to our system conversion Per your request via phone on the order has been cancelled Your Amazon account has been refunded in full Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the confusion Per our records the refund was issued on in the amount of $ Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is extremely poor, but I am glad someone finally addressed my orderI will just keep the items you have already shipped as I cannot imagine how tough it will be to communicate with you should the return have problemsI do find it interesting that the items were shipped only after I made my complaint with the Revdex.comOur season has already started and my husband really could have used the accubat a long time agoIt would have been nice to know it was not available when we placed the order so we could have purchased it elsewhereI have never seen a situation like this before and I will not use your business ever again Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion Per your request the order has been cancelled and you will not be contacted further from our company for advertisement purposes Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: Oddly enough I did just get the last items from m order, I also did check my account and the amount placed on hold had been released back onto my card, no clue whyIs this perhaps the company's way of not looking completely incompetent, then again why would an online company send an order that has not been paid for? This company has my phone number, address and E-mail and HAS NOT tried to contact me in any way! Furthermore, Why would a company send an order of "in stock" items, with "next day" shipping, in different shipments over the course of a month? It would seem that whoever is in charge of billing and shipping should perhaps learn how to better do their job or find a new line of work Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced At this time the order has shipped complete via UPS tracking numbers # [redacted] and [redacted] Please let us know if you have any additional questionsBest Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion At this time your order has been cancelled per your request If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
After my first complaint to the Revdex.com we finally received our productsBut when the products arrived one pair of cleats came in two different sizesWe sent that pair back and marked on their sheet the matching of the larger size please (size 9)Have received no response from the company at all except for the automated email receipt from my multiple emails to themI have included my phone number in all emails and have tried to call numerous times alsoEvery time I have called I get no response at allAt this point I just need to be refunded my money because we had to go buy other cleats as baseball has startedAlso in my return was a arm sleeve that just didn't match his team colors so just would like that refunded as well please Refund for items sent back please Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I needed confirmation of a delivery date of my order.The message that I received from "Team Express" only stated that they would deduct the shipping feeThere was no confirmation or expected ship dateThere was no direct email or contact telephone number of the person that sent the messageThe quality of Customer Service is Seriously Lacking !!My child is already playing Baseball games and I needed this helmet weeks agoNot having a confirmation date leads me to believe that the Baseball season may be over before my order is shippedI am extremely disappointed in the lack of communication from the companyThe fact that I had to complain to the Revdex.com before hearing from the company only confirms hat they are not a very professional company and I will take my business elsewhere [redacted] I WANT TO CANCEL MY ORDER !!! Regards, [redacted]