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Team Express Reviews (1113)

We sincerely apologize for the confusion and inconvenience The remaining portion of the refund has been processed Please see the attached image from our card processing system to verify the refund was issued Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced with your order Unfortunately, this order was not imported into our new system due to a system error At this time the glove has shipped next day air via UPS tracking # [redacted] Again, we sincerely apologize for the delay and error If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service

We apologize for the confusion As Mr [redacted] requested, this refund is for order [redacted] in the amount of $and was issued on The other refunds will be resolved accordingly, in their respective claims, as Mr [redacted] wanted to verify each order was handled separately Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

We sincerely apologize for the delays and inconvenience you experienced with this order At this time the refund for the shipping charge has been processed, in the amount of $ Unfortunately, the pants from Champro are no longer available and have been cancelled from your order A refund in the amount of $will be applied to the account as well Again, we apologize for the inconveniences Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced with this order, due to our system conversion Per your request the remaining items open on the order have been cancelled A refund in the amount of $has been generated today and should be visible on your Amazon account within 3-business days If you don't see the refund after business days please let us know.Best Regards, [redacted] TeamExpress.com Customer Service

We sincerely apologize for the delays and inconvenience you experienced on your order, due to our recent system conversion I show that your order is scheduled to be delivered mid next week Again, we apologize for the delay Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service

Complaint: [redacted] I am rejecting this response because: I am attaching the proof of delivery to show that the product was returned Regards, [redacted] ***

We sincerely apologize for the delay and inconvenience you experienced with this order At this time the Momentus speed hitter is on backorder and expected to arrive at our facility on Once it arrives it will be promptly shipped out to you If you would prefer to substitute order cancel the item please let us know We apologize we are currently working to improve our customer notification to prevent this issue in the future We appreciate your patience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me HOWEVER this was a ridiculous process Months later, several HOURS waiting on the phone to talk to customer service Getting emails one of my items discontinued MONTHS after I ordered it Please get back to they way you USED to run your business HORRIBLE experience Regards, [redacted]

We sincerely apologize for the delays and inconveniences you have experienced with your orders, due to our recent system conversion At this time I show you have been refunded in the amount of $for the items returned for a refund We didn't bill for the Mizuno youth Global pant in white medium This was an authorization hold for the amount of the order This occurs when the order is placed and we verify the funds are available on the card We don't bill until the items have shipped from our warehouse The authorization hold should fall off within 7-business days of order placement If it has not been removed please let us know so we may contact your bank Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service

Please feel free to return the bat using a label created from the returns page of our site, if you would prefer a refundBest Regards, [redacted] TeamExpress.com Customer Service

Complaint: [redacted] I am rejecting this response because:Friday 04/10/2015Thank you, that is all well enough, but I still haven't been refunded the the $shipping feeIt was removed from the order, but this was done after the amount was collected through Amazon Payments and has not been returnedI am attaching a photo of this of my order taken from TeamExpress' website that shows the difference of this amount between the merchandise total and the grand total.Also, I chose the replacement item because it showed to be in stock as I hoped to avoid further shipping delay.Can you provide the ship date and tracking information for this item direct shipping from Champro? If we can square away away these last two sticking points I will gladly accept the this resolution Thank you, [redacted]

We sincerely apologize for the delays and inconvenience you experienced with this order We are answering our phones and emails but are being inundated with more calls, emails and requests than we can currently handle All attempts are being made to contact and follow up with our customers We are also expanding our phone systems and customer service staff to better meet the needs of our customers We apologize we have not been able to be reached via phone or email Per your request the Easton S2Z bat has been cancelled on Order [redacted] We did not charge for the bat as we bill only upon shipment An authorization hold was placed on the account at the time of order placement but should have been removed prior to now Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service

Complaint: [redacted] I am rejecting this response because: The order was made on February and yet they are still waiting for a shipment to come in? We want the three shirts and want them right away If these are still not available, then why are they still on their website that others can purchase? We also have not been credited the $that we have been charged already for shipping The entire shipping charge was put on our charge card on 3/ That shipping is the amount for all shirts but they charged it all when only the first shirt was shipping That has not been credited yet We want the shirts sent right away as they are still available to be purchased on the website If they are not in, then they should not be offered on the site.Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I wish to cancel the order! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as I receive the refund within the next business days Regards, [redacted]

We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standards Our records indicate the order was delivered on 3/27/- if this is not the case, please let us know and we can start a claim with UPS.We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me pending refund of all monies involved with purchases (excluding the one shipped item) Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe response is acceptable because it was mt only possible option - to cancel the order The business made no effort to communicate with me to discuss other possible options Regards, [redacted] ***

We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standards Your orders [redacted] and [redacted] both show delivered and received on 3/24/ Order number had item canceled and the other item was delivered on 3/17/ This should complete those orders If you need any additional help, please email me at [redacted] @teamexpress.com and I'll help you with whatever remaining issues you may have It appears all orders are complete at this time.We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

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