From: [redacted] [mailto: [redacted] ] Sent: Monday, April 27, 6:PM To: [redacted] Subject: Re: Message from Team Express I agree with this resolution and will respond to the affirmative once I have received my refund thank you ~Cheers [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order Per our records, the credit was issued back to the original form of payment on If you have not received the credit please let us know Again, we apologize for the delay and inconvenience.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion Our records show a refund for both items was issued on If you still not seeing the refund on your account please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We apologize for the difficulty in reaching us - we hope to be back to our service standards within the next couple of weeks Meanwhile, if you would like to cancel the back ordered pants and you can't reach us via phone, please email [redacted] @teamexpress.com and she can take care of any requests you may have Or you may call us at [redacted] between the hours of am and pm central time.Best regards, [redacted] Teamexpress.com Customer Service
Complaint: [redacted] I am rejecting this response because:I cancelled the order via emailYou shipped it anyway, days after the cancellation.I was disconnected out of times after waiting at least an hour each time trying to reach a customer service agent.The agent struggled to understand the order, could not explain why my card was charged prior to items being shipped, and initially said I would be charged a return & restock feeI fought & won this.The return label was not sentI had to contact the customer service agent repeatedly via email to finally get the return label.I was advised that a label could not be generated until an invoice was processed - and my "cancelled" order at that point had shippedThis made no sense.I asked why I was charged for items that were not even in stock - I was told I was not chargedI was charged, and I provided transaction records.I was then told that Team Express was not aware that the total amount for the order was charged immediately upon orderingThis made no sense.I reject your response because:You misrepresented your items as being in stockYou misrepresented your billing practicesYou ignored a written cancellation request and shipped a month after ordering.You claim ignorance regarding your billing practices.You make it nearly impossible to contact your customer service department.You claim a new computer system is causing delays, yet you make no effort to address the delays.You make guarantees.You make gracious public gestures via Revdex.com regarding my order, yet do not respond to the actual issue.I have not way of knowing I will actually receive a 100% refund and I have sent the products I did receive back.You disappointed a year old kid who just wanted a certain kind of catcher's bag(Fortunately, after waiting weeks, he found something better and cheaper at a better store.)I remain $in the hole Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the New Era cap have been cancelled from the order per your request on via phone You were never charged for the cap as we only bill upon shipment Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced At this time I show your order has shipped via UPS tracking # [redacted] and was delivered this morning Again, we apologize for the delays If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We apologize for any confusion, but our records indicate that $(one-half) of your order was refunded to your Amazon account on 5/4/ Please take a second look and let us know if that's not the case, but all our records indicate that the refund went through successfully.Best regards, [redacted] *Team Express Customer Service
As we have stated in the previous complaint Mr [redacted] filed He was never billed An authorization hold for $was placed on to his Visa Authorization holds typically last 7-business days depending on the bank We cannot bill a credit card until the order/item has shipped The order was cancelled on per Mr [redacted] We do not bill credit cards up front We are not a scam, nor have we taken any funds fraudulently If Mr [redacted] can provide any additional information from his bank showing the charge we will happily refund his money for the $not the $estimate his is calculating Please let us know if you have any additional information.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: Hello, I am confirming that the complaint resolution is in process to become satisfied [redacted] with Team Express / Baseball Express has been very good with her communication and following up to help with each item [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] this is exactly the reason for the complaint! They can't find my order? Really? They emailed me about the back order status and dates the items would be in which has long passed and I have received nothing (communication or items) This is the same excuse they have been using going on months now Very poor customer service! Just check baseball express on yahoo or any social media and you will find there are hundreds of customers VERY unhappy with this business!
We sincerely apologize for the error Ms [redacted] is correct there was an error in billing After further research another customer with the exact same name and a similar address did place the order causing the error At this time the refund int the amount of $has been issued Again, we sincerely apologize for this error The refund should be visible on the account within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay in getting that refund done It appears the money was put back onto your PayPal account on 5/13/ If that is not the case, please let us know.Again, very sorry for this delay.Best, [redacted] **Team Express Customer Service
Complaint: [redacted] I am rejecting this response because: Because of the length of time it took this company to resolve this issue, I incurred some $in expenses and need for the business to credit these funds to me, immediately, in order to consider this matter as closed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Mayleen Gratacos
Order number [redacted] was cancelled per the customers request as it was noted on the Revdex.com claim Order [redacted] was not cancelled and shipped If the customer would like to return the product please feel free to send it back using a shipping label from our website via the returns page for a full refund Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I have not received a refund at all I made payment to you thru Amazon Payments and checked with Amazon as well to verify your claim of a refund I have not received a refund thru Amazon or my personal bankPlease refund my money I have also placed a claim with Amazon Payments concerning this issue Please issue me a refund Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the refund has been issued back to the original card used on the order It should be visible on the account within 3-business days If it has not been received after business days please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standards Your order has shipped complete and you should have it within the next couple of business days The UPS tracking number is [redacted] .We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
From: [redacted] [mailto: [redacted] ] Sent: Monday, April 27, 6:PM To: [redacted] Subject: Re: Message from Team Express I agree with this resolution and will respond to the affirmative once I have received my refund thank you ~Cheers [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order Per our records, the credit was issued back to the original form of payment on If you have not received the credit please let us know Again, we apologize for the delay and inconvenience.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion Our records show a refund for both items was issued on If you still not seeing the refund on your account please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We apologize for the difficulty in reaching us - we hope to be back to our service standards within the next couple of weeks Meanwhile, if you would like to cancel the back ordered pants and you can't reach us via phone, please email [redacted] @teamexpress.com and she can take care of any requests you may have Or you may call us at [redacted] between the hours of am and pm central time.Best regards, [redacted] Teamexpress.com Customer Service
Complaint: [redacted] I am rejecting this response because:I cancelled the order via emailYou shipped it anyway, days after the cancellation.I was disconnected out of times after waiting at least an hour each time trying to reach a customer service agent.The agent struggled to understand the order, could not explain why my card was charged prior to items being shipped, and initially said I would be charged a return & restock feeI fought & won this.The return label was not sentI had to contact the customer service agent repeatedly via email to finally get the return label.I was advised that a label could not be generated until an invoice was processed - and my "cancelled" order at that point had shippedThis made no sense.I asked why I was charged for items that were not even in stock - I was told I was not chargedI was charged, and I provided transaction records.I was then told that Team Express was not aware that the total amount for the order was charged immediately upon orderingThis made no sense.I reject your response because:You misrepresented your items as being in stockYou misrepresented your billing practicesYou ignored a written cancellation request and shipped a month after ordering.You claim ignorance regarding your billing practices.You make it nearly impossible to contact your customer service department.You claim a new computer system is causing delays, yet you make no effort to address the delays.You make guarantees.You make gracious public gestures via Revdex.com regarding my order, yet do not respond to the actual issue.I have not way of knowing I will actually receive a 100% refund and I have sent the products I did receive back.You disappointed a year old kid who just wanted a certain kind of catcher's bag(Fortunately, after waiting weeks, he found something better and cheaper at a better store.)I remain $in the hole Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the New Era cap have been cancelled from the order per your request on via phone You were never charged for the cap as we only bill upon shipment Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced At this time I show your order has shipped via UPS tracking # [redacted] and was delivered this morning Again, we apologize for the delays If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We apologize for any confusion, but our records indicate that $(one-half) of your order was refunded to your Amazon account on 5/4/ Please take a second look and let us know if that's not the case, but all our records indicate that the refund went through successfully.Best regards, [redacted] *Team Express Customer Service
As we have stated in the previous complaint Mr [redacted] filed He was never billed An authorization hold for $was placed on to his Visa Authorization holds typically last 7-business days depending on the bank We cannot bill a credit card until the order/item has shipped The order was cancelled on per Mr [redacted] We do not bill credit cards up front We are not a scam, nor have we taken any funds fraudulently If Mr [redacted] can provide any additional information from his bank showing the charge we will happily refund his money for the $not the $estimate his is calculating Please let us know if you have any additional information.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: Hello, I am confirming that the complaint resolution is in process to become satisfied [redacted] with Team Express / Baseball Express has been very good with her communication and following up to help with each item [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] this is exactly the reason for the complaint! They can't find my order? Really? They emailed me about the back order status and dates the items would be in which has long passed and I have received nothing (communication or items) This is the same excuse they have been using going on months now Very poor customer service! Just check baseball express on yahoo or any social media and you will find there are hundreds of customers VERY unhappy with this business!
The money was taking from my account I talked to Amazon yesterday and indeed it was They are responding [redacted]
We sincerely apologize for the error Ms [redacted] is correct there was an error in billing After further research another customer with the exact same name and a similar address did place the order causing the error At this time the refund int the amount of $has been issued Again, we sincerely apologize for this error The refund should be visible on the account within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay in getting that refund done It appears the money was put back onto your PayPal account on 5/13/ If that is not the case, please let us know.Again, very sorry for this delay.Best, [redacted] **Team Express Customer Service
Complaint: [redacted] I am rejecting this response because: Because of the length of time it took this company to resolve this issue, I incurred some $in expenses and need for the business to credit these funds to me, immediately, in order to consider this matter as closed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Mayleen Gratacos
Order number [redacted] was cancelled per the customers request as it was noted on the Revdex.com claim Order [redacted] was not cancelled and shipped If the customer would like to return the product please feel free to send it back using a shipping label from our website via the returns page for a full refund Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I have not received a refund at all I made payment to you thru Amazon Payments and checked with Amazon as well to verify your claim of a refund I have not received a refund thru Amazon or my personal bankPlease refund my money I have also placed a claim with Amazon Payments concerning this issue Please issue me a refund Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the refund has been issued back to the original card used on the order It should be visible on the account within 3-business days If it has not been received after business days please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standards Your order has shipped complete and you should have it within the next couple of business days The UPS tracking number is [redacted] .We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service