We sincerely apologize for the delay and inconvenience you experienced due to our system conversion At this time I show all items have been shipped except for the Wilson Eye black that is still on back order It has been cancelled per your request Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I can't thank you enough for being able to resolve the issue, seeing as the many efforts I attempted simply resulted in lies and wasted hours holding for a CSR Thank you again for your work Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me under the following conditions which will fully resolve the outstanding returns and credits still outstanding from Team Express.1) Both claims are resolved in full this week to the appropriate order2) The outstanding credit for $is processed in the next business days.Thank you and regards, [redacted]
Complaint: [redacted] I am rejecting this response because it was your company's fault we had to have them rushed because your company did not notify us that it was on back order In fact it showed that it would be shipped in 3-days Don't you realize that you have had so many complaints for the same thing in the month of March This was due to some software conversion so it is in fact the fault of your company If you don't take responsibility nobody will want to order from you ever again! Social media can have a huge impact on your bottom line, a lot bigger than my refund would be Maybe it's best you have a supervisor help you in this matter Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order At this time we do not have the bat available in the size you requested As a result the order has been cancelled We apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order Our accounting department informs us that you have filed a chargeback against this order with your bank and I've instructed the accounting department to accept that chargeback You should see those funds in your account within the next day or so If you have any additional questions please let us know.Best Regards, [redacted] **
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion At this time the order has been shipped complete via UPS tracking # [redacted] If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because:This is another ploy that Team Express is trying I have checked with the my bank and there is no proof that a refund was issued The bank provided me with my bank statement from the date of this incident to today's date and there has not been a refund There also has not been a refund check sent to me Can Team Express provide how the refund was made, the date they sent the refund and how much was the refund? I'm trying to handle this with the Revdex.com before I notify the Attorney General's Office and my attorney and file a lawsuit against Team Express for fraud and misrepresentation With all the complaints against Team Express, and the way they are responding to the Revdex.com, Team Express are building a wonderful case against themselves Regards, [redacted] ***
We are unsure of the reason for the rejection based on the information provided We apologize if there was confusion regarding the stock status of the New Balance cleats at the time of order placement These items have been on back order for some time We are currently waiting for delivery from New Balance Again, we apologize for the delays and inconvenience All cleats remain on back order at this time If Ms [redacted] would prefer to substitute the items or cancel please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience We are currently unable to process a return as the product has not been returned to us At this time we have issued a prepaid UPS return label to the email address listed on this claim Once the product is returned to us it will be promptly refunded back to the original payment method used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced Due to an internal system error the order was held This error has been resolved and the order is in processing It will ship complete today and an order confirmation with tracking will be sent We sincerely apologize for any misinformation you received It was never our intention to mislead you, or any customer However, we are still learning our new system We appreciate your patience Please let us know if you have any questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: On February 25, they withdrew it from my account in the amount of $@ 1:pm.I attached a picture of the deduct from my account I ordered it thru Amazon to protect myself They also sent them request for cancellation Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would like to point out that at no point did anyone from their company ever respond to me directly regarding my order, even though I sent numerous emails and called several times (no one EVER answered the phone there) until AFTER I made a complaint with the Revdex.comOnce, I had gone to the trouble of filing a complaint, my order magically appeared in the mail I will never order from this company again and I will tell as many people as I can who are interested in the same type of items not to order from them, as well Regards, [redacted]
We are very sorry about the delay in getting your order to you If you would like to return any of the items that were shipped, we will be happy to send a return label so those items can be returned at our cost As long as they are in new condition, we can offer a full refund on whatever items you'd like to return Let us know if we can help you in that regard.Again, we apologize for the delay in getting your order to you.Best regards,***Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order Per your request, we have canceled your order and you have not been charged If you have any additional questions please let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order Our records show the order was shipped complete on via UPS tracking # [redacted] We have never stolen money from our customers, nor are we a fraudulent company We apologize we are being inundated with more calls, emails and requests than we can return in a timely manner At this time we are expanding our phone systems and adding additional service staff to better meet the needs of our customers The order was not billed until the products shipped from our warehouse, as we only bill upon shipment An authorization hold was placed on the account when the order was placed We apologize if this was confusing regarding billing Please let me know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I cancelled my order for the bat and the bag several weeks ago I already purchased the bat elsewhere so I do not want the bat or the bag It is not my fault your ordering system is backed up or you are unable to keep up with your emails.Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced We do show the refund of $has been issued at this time It should be visible on the credit card account within 3-business days We are currently adding staff and additional resources to improve our customer service to the standards our customers deserve We apologize we have not been easily reached during the past two months Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the order has been cancelled per your request A refund will be issued back to the paypal account used for the full purchase price, including shipping on this order The refund will be visible within business days Again, we sincerely apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order At this time I show your order has been cancelled and a full refund has been applied via your Amazon account in the amount of $ If you do not see the refund please let us know so we may contact Amazon immediately If you have any additional questions please let me know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion At this time I show all items have been shipped except for the Wilson Eye black that is still on back order It has been cancelled per your request Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I can't thank you enough for being able to resolve the issue, seeing as the many efforts I attempted simply resulted in lies and wasted hours holding for a CSR Thank you again for your work Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me under the following conditions which will fully resolve the outstanding returns and credits still outstanding from Team Express.1) Both claims are resolved in full this week to the appropriate order2) The outstanding credit for $is processed in the next business days.Thank you and regards, [redacted]
Complaint: [redacted] I am rejecting this response because it was your company's fault we had to have them rushed because your company did not notify us that it was on back order In fact it showed that it would be shipped in 3-days Don't you realize that you have had so many complaints for the same thing in the month of March This was due to some software conversion so it is in fact the fault of your company If you don't take responsibility nobody will want to order from you ever again! Social media can have a huge impact on your bottom line, a lot bigger than my refund would be Maybe it's best you have a supervisor help you in this matter Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order At this time we do not have the bat available in the size you requested As a result the order has been cancelled We apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order Our accounting department informs us that you have filed a chargeback against this order with your bank and I've instructed the accounting department to accept that chargeback You should see those funds in your account within the next day or so If you have any additional questions please let us know.Best Regards, [redacted] **
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion At this time the order has been shipped complete via UPS tracking # [redacted] If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because:This is another ploy that Team Express is trying I have checked with the my bank and there is no proof that a refund was issued The bank provided me with my bank statement from the date of this incident to today's date and there has not been a refund There also has not been a refund check sent to me Can Team Express provide how the refund was made, the date they sent the refund and how much was the refund? I'm trying to handle this with the Revdex.com before I notify the Attorney General's Office and my attorney and file a lawsuit against Team Express for fraud and misrepresentation With all the complaints against Team Express, and the way they are responding to the Revdex.com, Team Express are building a wonderful case against themselves Regards, [redacted] ***
We are unsure of the reason for the rejection based on the information provided We apologize if there was confusion regarding the stock status of the New Balance cleats at the time of order placement These items have been on back order for some time We are currently waiting for delivery from New Balance Again, we apologize for the delays and inconvenience All cleats remain on back order at this time If Ms [redacted] would prefer to substitute the items or cancel please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience We are currently unable to process a return as the product has not been returned to us At this time we have issued a prepaid UPS return label to the email address listed on this claim Once the product is returned to us it will be promptly refunded back to the original payment method used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced Due to an internal system error the order was held This error has been resolved and the order is in processing It will ship complete today and an order confirmation with tracking will be sent We sincerely apologize for any misinformation you received It was never our intention to mislead you, or any customer However, we are still learning our new system We appreciate your patience Please let us know if you have any questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: On February 25, they withdrew it from my account in the amount of $@ 1:pm.I attached a picture of the deduct from my account I ordered it thru Amazon to protect myself They also sent them request for cancellation Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would like to point out that at no point did anyone from their company ever respond to me directly regarding my order, even though I sent numerous emails and called several times (no one EVER answered the phone there) until AFTER I made a complaint with the Revdex.comOnce, I had gone to the trouble of filing a complaint, my order magically appeared in the mail I will never order from this company again and I will tell as many people as I can who are interested in the same type of items not to order from them, as well Regards, [redacted]
We are very sorry about the delay in getting your order to you If you would like to return any of the items that were shipped, we will be happy to send a return label so those items can be returned at our cost As long as they are in new condition, we can offer a full refund on whatever items you'd like to return Let us know if we can help you in that regard.Again, we apologize for the delay in getting your order to you.Best regards,***Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order Per your request, we have canceled your order and you have not been charged If you have any additional questions please let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order Our records show the order was shipped complete on via UPS tracking # [redacted] We have never stolen money from our customers, nor are we a fraudulent company We apologize we are being inundated with more calls, emails and requests than we can return in a timely manner At this time we are expanding our phone systems and adding additional service staff to better meet the needs of our customers The order was not billed until the products shipped from our warehouse, as we only bill upon shipment An authorization hold was placed on the account when the order was placed We apologize if this was confusing regarding billing Please let me know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I cancelled my order for the bat and the bag several weeks ago I already purchased the bat elsewhere so I do not want the bat or the bag It is not my fault your ordering system is backed up or you are unable to keep up with your emails.Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced We do show the refund of $has been issued at this time It should be visible on the credit card account within 3-business days We are currently adding staff and additional resources to improve our customer service to the standards our customers deserve We apologize we have not been easily reached during the past two months Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the order has been cancelled per your request A refund will be issued back to the paypal account used for the full purchase price, including shipping on this order The refund will be visible within business days Again, we sincerely apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order At this time I show your order has been cancelled and a full refund has been applied via your Amazon account in the amount of $ If you do not see the refund please let us know so we may contact Amazon immediately If you have any additional questions please let me know.Best Regards, [redacted] TeamExpress.com Customer Service