We sincerely apologize for the delay and inconvenience due to our system conversion Your order was shipped complete on via UPS tracking # [redacted] Please let us know if you have any questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience At this time your order has been cancelled per your request You should receive a full refund via Amazon in the amount of $within the next 3-business days If you do not receive the refund please notify so we may contact Amazon Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay Our records show the refund in the amount of $was issued today It should be visible on the credit card account within 3-business days If you don't see the credit within business days please let us know Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the confusion The refund of $was issued back to the credit card The remaining balance, $was issued back to the gift card used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience that you have experienced due to our system conversion At this time it appears all items except the Easton FSbat, Worth Dream Seam balls, Champro molded softballs, and the Wilson Paradox matte helmets in S/M have been shipped via UPS tracking # [redacted] The Louisville Mendoza bat is due to ship in the next day or two We do not bill for items that haven't shipped, however, the card was authorized for the full amount of your order These items will remain on backorder until we receive stock, or are notified to substitute or cancel based on your preferences Again, we sincerely apologize for the delay Please let us know how you would like to proceed.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversionAt this time you have been refunded in full per your request You should see the refund in the next 3-business days If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I asked, in different emails to their customer service department, that this order be cancelledIt should have been cancelled long ago, but I guess since no one reads the customer service emails, there was no way for that to happenTwo months is an unacceptable wait time for any orderThis company has NEVER communicated with me until nowSo now I have to wait to get this glove and then wait even more to get my refundIt's just completely & utterly ridiculous Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order At this time we are issuing a prepaid return label to the email address listed on this claim Once the pants have been received at our facility they will be promptly refunded, including the original shipping charge Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
With regard to this case, it most certainly has not been resolvedI did not mention the mismatch shoes when I placed an order in late December because they had not yet been delivered Once they did arrive, I know now I should have immediately checked the box, but I've never had a problem with not receiving a pair of shoes that contain both a left and a right shoe I have continued to try to reach Baseball Express via their customer service number to discuss the refund, and the phone rings without pickup As noted in my earlier messages, messages left on the number of the corporate offices have never been returned [redacted] ~ [redacted] ~ [redacted] ~ [redacted] ~ [redacted] @msn.com
We sincerely apologize for the delay and inconvenience you experienced with your order Per your request, we have canceled your order and you have not been charged If you have any additional questions please let us knowBest Regards,***Customer Service
Complaint: [redacted] I am rejecting this response because: [redacted] (a reputable company) has reached out to Baseball Express twice Baseball Express has not released the funds The response from the business is not truthful I spoke with [redacted] Thursday, March 5th, She said that she spoke with the accounting department at Baseball Express and they would manually release the funds How can that be if [redacted] has to do it? I called back Friday because the funds weren't in our bank account at the end of the business day The man I spoke with them informed me that [redacted] put in the boys on my cancelled order that she told me it would be business days She informed me of no such thing, which is why I called the following day Today, March 10, is the 4th business day and the funds are not in our account We have filed a claim with our bank for a reversal of charges as we see that baseball express has no intention of voluntarily returning our money For our cancelled order [redacted] has told me twice that the funds were sent to Baseball Express and never released I would also like to add that Baseball Express has taking their customer ratings off of their Facebook page and made it so that no one can comment on their posts This is maddening as they are soliciting new business and not letting potential customers become aware of their lack of customer service.Baseball Express is dropping the ball here in trying to blame [redacted] Also, there was never an attempt to refund the money for my canceled order Regards,Emily Nasser
We apologize for the delays and inconvenience you experienced due to our recent system conversion As a result of the conversion all departments are delayed in processing orders, returns and emails The back order message you received was an error caused by our conversion as well Unfortunately, we were giving incorrect statuses of back ordered on every order This has now been corrected for all of our customers At this time your order is in processing and should be shipping in the next day or two We have plenty of shoes in stock for your order Please be assured we are doing everything possible to return to our customer service standards and shipping timeframes Let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order The final item on the order, Louisville Stick bat pack will be shipped on Monday A shipment confirmation will be sent with the tracking information once the has been shipped We apologize we were not able to be reached by phone or email We are currently being inundated with more calls, emails and request than we can return within a timely manner However, we are committed to customer service and have begun adding additional resources to better serve our customers We appreciate your patience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order We have issued a prepaid return label at no cost to the email address listed on this claim Once the product has been received at our facility we will promptly issue a credit back to the account Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion At this time the order has been cancelled per the customers request A refund won't be issued as the card was never charged If you are still seeing the authorization hold on the account please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It is unfortunate that the resolution only came after contacting the Revdex.com Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion At this time we have issued a credit back to your card in the amount of $for the pants not received on order [redacted] We are working as quickly as possible to locate the pants Mr [redacted] returned for the full refund This should be resolved within the next week Again, we apologize for the delays and are working to get everything caught up immediately for our customers Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the error and inconvenience At this time a prepaid return label has been issued to return the pants Once they are received in our facility they will be refunded, including the original shipping charge Again, we apologize for the error and delay Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience At this time it appears Ms***'s order have been shipped complete with the exception of the Easton Mako cleats that were cancelled via phone request on We did not bill the card for the item that was cancelled as we only bill at the time of shipment Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: once again baseball express is skirting around the issueThat being after many attempts to find out what the problem was no one ever called me to say what happenedThis item was in stock and I should have been told they would ship it next day air and reimburse shipping cost instead they decided to just refund the money when they should have contacted me first they still continue to say it was me that was so insistent that they had to just refund the moneyWhy not tell me there was a mistake in the shipping process and send me my item when they first knew the tracking number showed nothing there like it had never been shipped ? This is unexceptable practice as a businessOr are they to big to care about one little orderThis was for my grandsons it was important to me apparently not so much to them the only positive outcome is to send me my item next day air at no cost to me Regards, [redacted]
We sincerely apologize for the delay and inconvenience due to our system conversion Your order was shipped complete on via UPS tracking # [redacted] Please let us know if you have any questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience At this time your order has been cancelled per your request You should receive a full refund via Amazon in the amount of $within the next 3-business days If you do not receive the refund please notify so we may contact Amazon Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay Our records show the refund in the amount of $was issued today It should be visible on the credit card account within 3-business days If you don't see the credit within business days please let us know Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the confusion The refund of $was issued back to the credit card The remaining balance, $was issued back to the gift card used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience that you have experienced due to our system conversion At this time it appears all items except the Easton FSbat, Worth Dream Seam balls, Champro molded softballs, and the Wilson Paradox matte helmets in S/M have been shipped via UPS tracking # [redacted] The Louisville Mendoza bat is due to ship in the next day or two We do not bill for items that haven't shipped, however, the card was authorized for the full amount of your order These items will remain on backorder until we receive stock, or are notified to substitute or cancel based on your preferences Again, we sincerely apologize for the delay Please let us know how you would like to proceed.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversionAt this time you have been refunded in full per your request You should see the refund in the next 3-business days If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I asked, in different emails to their customer service department, that this order be cancelledIt should have been cancelled long ago, but I guess since no one reads the customer service emails, there was no way for that to happenTwo months is an unacceptable wait time for any orderThis company has NEVER communicated with me until nowSo now I have to wait to get this glove and then wait even more to get my refundIt's just completely & utterly ridiculous Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order At this time we are issuing a prepaid return label to the email address listed on this claim Once the pants have been received at our facility they will be promptly refunded, including the original shipping charge Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
With regard to this case, it most certainly has not been resolvedI did not mention the mismatch shoes when I placed an order in late December because they had not yet been delivered Once they did arrive, I know now I should have immediately checked the box, but I've never had a problem with not receiving a pair of shoes that contain both a left and a right shoe I have continued to try to reach Baseball Express via their customer service number to discuss the refund, and the phone rings without pickup As noted in my earlier messages, messages left on the number of the corporate offices have never been returned [redacted] ~ [redacted] ~ [redacted] ~ [redacted] ~ [redacted] @msn.com
We sincerely apologize for the delay and inconvenience you experienced with your order Per your request, we have canceled your order and you have not been charged If you have any additional questions please let us knowBest Regards,***Customer Service
Complaint: [redacted] I am rejecting this response because: [redacted] (a reputable company) has reached out to Baseball Express twice Baseball Express has not released the funds The response from the business is not truthful I spoke with [redacted] Thursday, March 5th, She said that she spoke with the accounting department at Baseball Express and they would manually release the funds How can that be if [redacted] has to do it? I called back Friday because the funds weren't in our bank account at the end of the business day The man I spoke with them informed me that [redacted] put in the boys on my cancelled order that she told me it would be business days She informed me of no such thing, which is why I called the following day Today, March 10, is the 4th business day and the funds are not in our account We have filed a claim with our bank for a reversal of charges as we see that baseball express has no intention of voluntarily returning our money For our cancelled order [redacted] has told me twice that the funds were sent to Baseball Express and never released I would also like to add that Baseball Express has taking their customer ratings off of their Facebook page and made it so that no one can comment on their posts This is maddening as they are soliciting new business and not letting potential customers become aware of their lack of customer service.Baseball Express is dropping the ball here in trying to blame [redacted] Also, there was never an attempt to refund the money for my canceled order Regards,Emily Nasser
We apologize for the delays and inconvenience you experienced due to our recent system conversion As a result of the conversion all departments are delayed in processing orders, returns and emails The back order message you received was an error caused by our conversion as well Unfortunately, we were giving incorrect statuses of back ordered on every order This has now been corrected for all of our customers At this time your order is in processing and should be shipping in the next day or two We have plenty of shoes in stock for your order Please be assured we are doing everything possible to return to our customer service standards and shipping timeframes Let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order The final item on the order, Louisville Stick bat pack will be shipped on Monday A shipment confirmation will be sent with the tracking information once the has been shipped We apologize we were not able to be reached by phone or email We are currently being inundated with more calls, emails and request than we can return within a timely manner However, we are committed to customer service and have begun adding additional resources to better serve our customers We appreciate your patience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order We have issued a prepaid return label at no cost to the email address listed on this claim Once the product has been received at our facility we will promptly issue a credit back to the account Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion At this time the order has been cancelled per the customers request A refund won't be issued as the card was never charged If you are still seeing the authorization hold on the account please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It is unfortunate that the resolution only came after contacting the Revdex.com Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion At this time we have issued a credit back to your card in the amount of $for the pants not received on order [redacted] We are working as quickly as possible to locate the pants Mr [redacted] returned for the full refund This should be resolved within the next week Again, we apologize for the delays and are working to get everything caught up immediately for our customers Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the error and inconvenience At this time a prepaid return label has been issued to return the pants Once they are received in our facility they will be refunded, including the original shipping charge Again, we apologize for the error and delay Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience At this time it appears Ms***'s order have been shipped complete with the exception of the Easton Mako cleats that were cancelled via phone request on We did not bill the card for the item that was cancelled as we only bill at the time of shipment Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: once again baseball express is skirting around the issueThat being after many attempts to find out what the problem was no one ever called me to say what happenedThis item was in stock and I should have been told they would ship it next day air and reimburse shipping cost instead they decided to just refund the money when they should have contacted me first they still continue to say it was me that was so insistent that they had to just refund the moneyWhy not tell me there was a mistake in the shipping process and send me my item when they first knew the tracking number showed nothing there like it had never been shipped ? This is unexceptable practice as a businessOr are they to big to care about one little orderThis was for my grandsons it was important to me apparently not so much to them the only positive outcome is to send me my item next day air at no cost to me Regards, [redacted]