Complaint: [redacted] I am rejecting this response because:This is a flat out lie and a way to cover you back When I spoke to people in the store they told me the order was backlog When I finally spoke to someone on the phone, it was the same story and that was in March When I sent you the first couple of tickets you acknowledge them and said the item was backlog This correspondence was way past 1/20/when you said you cancel the order You sent me an email on 1/22/stating that the item was on backorder How and why then would you a "respected" business cancel my order a day prior? Even if you did, I did not receive a cancellation notice about it You even sent me an email stating that for my wait I could have a %off on my next purchase of $or above Really, that is all you guys can do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider I will not do business with you again and so will my two baseball teams.Regards, [redacted]
We apologize you did not find the response satisfactory However, the card was not billed at the time of purchase An authorization hold # [redacted] was placed on the account to verify the card was active and funds were available This is standard practice for most ecommerce sites We billed the order on the credit card ending in [redacted] on after the order had shipped complete We will gladly look further into the matter if Mr Whitford can provide documentation showing it was a capture instead of an authorization placed on We have always kept our phone lines open, but are currently experiencing higher than volume resulting in longer wait times Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because: I want to cancel the order but cannot contact the company in any manner to do soTheir phone lines do not work Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order Unfortunately, we are still awaiting the shipment of cleats from New Balance Once these are received they will be promptly shipped out If you would prefer to substitute or cancel the cleats please let us know.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order Per your request on via phone the order has been cancelled You were not charged for the pants that did not ship, as we only bill upon shipment The authorization hold placed on the account at the time of order should have been removed after 7-business days If you are still seeing the hold please let us know so we may contact your bank to remove it Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience due to our system conversion At this time I show The mediums and 2xl have been delivered The xl and lg are not available and have been cancelled Your account with Amazon has been refunded in the amount of $ This may take up to business days to be visible If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order We just received word last week from Reebok that they will not be able to fulfill the order and your order has been canceled Your account has been refunded If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order I researched and found a credit sitting on your account; I've asked my accounting department to issue that refund today and you should see those funds back in your account in the next couple of business days.Again, we're very sorry for the trouble with your order.Best regards,***Teamexpress.com Customer Service
We sincerely apologize for the delays and inconvenience If you can please send a copy of the transactions, and their corresponding transaction numbers so we can better assist with this issue Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced At this time the order has shipped complete via UPS tracking # [redacted] Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you expereineced The order has been cancelled per your request We apologize for the confusion, you were not billed again The authorization had expired and was reauthorized but the funds were never taken from the account Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order I've canceled the back ordered items and requested our accounting department refund your account today You should see those funds in the next few business days.Again, very sorry for the trouble with your back ordered items.Best,***Teamexpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I would like a timeline on when I can expect this order and once I get that timeline this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, it's unfortunate that one would have to go to these lengths just to receive any response from a company Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standardsI have emailed our warehouse to cancel the order since the items were on back order and we were unable to meet your shipping deadline.We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
At this time the order has been cancelled We do not charge credit cards up front, only when the product is shipped You were not charged for the item that didn't ship If you were for any reason please let us know Best Regards, [redacted] TeamExpress.com Customer Service
We apologize that you have not received your batting gloves Unfortunately, due to a backorder from the manufacturer we are not able to ship them At this time the order has been cancelled per your request
We sincerely apologize for the delays and inconvenience you experienced with this order Unfortunately, the item is no longer available and has been cancelled at this time A refund has been processed and should be visible on the account within business days If you do not receive the credit within business days please let us know Again, we apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: As of 4/22/15, the credit has not been put back on my accountIt's the same old story and same old lieI've been told for over a month now that its being credited back and IT HASN'T!Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience due to our system conversion At this time the order has been shipped complete via UPS tracking # [redacted] If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because:This is a flat out lie and a way to cover you back When I spoke to people in the store they told me the order was backlog When I finally spoke to someone on the phone, it was the same story and that was in March When I sent you the first couple of tickets you acknowledge them and said the item was backlog This correspondence was way past 1/20/when you said you cancel the order You sent me an email on 1/22/stating that the item was on backorder How and why then would you a "respected" business cancel my order a day prior? Even if you did, I did not receive a cancellation notice about it You even sent me an email stating that for my wait I could have a %off on my next purchase of $or above Really, that is all you guys can do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider I will not do business with you again and so will my two baseball teams.Regards, [redacted]
We apologize you did not find the response satisfactory However, the card was not billed at the time of purchase An authorization hold # [redacted] was placed on the account to verify the card was active and funds were available This is standard practice for most ecommerce sites We billed the order on the credit card ending in [redacted] on after the order had shipped complete We will gladly look further into the matter if Mr Whitford can provide documentation showing it was a capture instead of an authorization placed on We have always kept our phone lines open, but are currently experiencing higher than volume resulting in longer wait times Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because: I want to cancel the order but cannot contact the company in any manner to do soTheir phone lines do not work Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order Unfortunately, we are still awaiting the shipment of cleats from New Balance Once these are received they will be promptly shipped out If you would prefer to substitute or cancel the cleats please let us know.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order Per your request on via phone the order has been cancelled You were not charged for the pants that did not ship, as we only bill upon shipment The authorization hold placed on the account at the time of order should have been removed after 7-business days If you are still seeing the hold please let us know so we may contact your bank to remove it Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience due to our system conversion At this time I show The mediums and 2xl have been delivered The xl and lg are not available and have been cancelled Your account with Amazon has been refunded in the amount of $ This may take up to business days to be visible If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order We just received word last week from Reebok that they will not be able to fulfill the order and your order has been canceled Your account has been refunded If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order I researched and found a credit sitting on your account; I've asked my accounting department to issue that refund today and you should see those funds back in your account in the next couple of business days.Again, we're very sorry for the trouble with your order.Best regards,***Teamexpress.com Customer Service
We sincerely apologize for the delays and inconvenience If you can please send a copy of the transactions, and their corresponding transaction numbers so we can better assist with this issue Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced At this time the order has shipped complete via UPS tracking # [redacted] Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you expereineced The order has been cancelled per your request We apologize for the confusion, you were not billed again The authorization had expired and was reauthorized but the funds were never taken from the account Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order I've canceled the back ordered items and requested our accounting department refund your account today You should see those funds in the next few business days.Again, very sorry for the trouble with your back ordered items.Best,***Teamexpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I would like a timeline on when I can expect this order and once I get that timeline this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, it's unfortunate that one would have to go to these lengths just to receive any response from a company Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion We appreciate your patience and understanding as we work to return to our shipping and service standardsI have emailed our warehouse to cancel the order since the items were on back order and we were unable to meet your shipping deadline.We appreciate your patience and understanding as we work to return to our customer service and shipping standards Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
At this time the order has been cancelled We do not charge credit cards up front, only when the product is shipped You were not charged for the item that didn't ship If you were for any reason please let us know Best Regards, [redacted] TeamExpress.com Customer Service
We apologize that you have not received your batting gloves Unfortunately, due to a backorder from the manufacturer we are not able to ship them At this time the order has been cancelled per your request
We sincerely apologize for the delays and inconvenience you experienced with this order Unfortunately, the item is no longer available and has been cancelled at this time A refund has been processed and should be visible on the account within business days If you do not receive the credit within business days please let us know Again, we apologize for the inconvenience Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: As of 4/22/15, the credit has not been put back on my accountIt's the same old story and same old lieI've been told for over a month now that its being credited back and IT HASN'T!Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience due to our system conversion At this time the order has been shipped complete via UPS tracking # [redacted] If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service