Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10586022, and find that this resolution PLAN TO BE satisfactory to me- I WILL CONSIDER FULLY RESOLVED AFTER MY ACCOUNT HAS BEEN CREDITED.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Still, the company did NOT put an announcement on their website until several days after the problems began During that time anyone could still order and there was no indication they were even running behind a few days on shipping Refunds were up to business days out as per the CS reps Now they feel offering 15% off to be a sufficient compensation That is an insult! I will never order form this company again Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion Per your request the order has been cancelled and a refund was issued today to the Paypal account on file You should see the refund within the next 3-business days If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: The coach's wife got ahold of the 'VP' (beats me how she did that!) and she forwarded the return labels to me and the items were shipped out last week I am still very unsatisfied with the business I don't think not responding for three months is all due to a system changeAnd I would have appreciated contact from the 'VP' because we are the business that paid the bill in December and are still waiting for a refundVery unprofessional as far as we are concerned and will discourage all our coaches not to do business with them Regards, [redacted]
From: [redacted] [mailto: [redacted] .***@gmail.com] Sent: Wednesday, April 22, 4:PM To: info Subject: Complaint ID [redacted] I received the amount owed to me today ($94.95) It was deposited into my checking account successfully Thank you for your assistance [redacted] ***
We sincerely apologize for the delay and inconvenience At this time your remaining item on order has been cancelled I have also submitted a request to refund you in full due to the error with the shipping address Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the inconvenience A prepaid UPS return label will be sent to the email address listed on this claim today Once the product has been returned to us it will be promptly refunded to the original payment method on the orderPlease let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion Some customers are experiencing busy signals or rejections when they call our phone numbers as our phone lines are being overwhelmed We are in the process of obtaining more phone lines but it does take time At this time we have issued a prepaid UPS return label to Mr [redacted] via his email address on file The email will be from UPS Once the gloves are returned to us he will be refunded in full We never attempted to maliciously do anything against him or any of our other customers, we are simply delayed and being overwhelmed with customers contacting us via phone and email If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because, although my order was canceled I had to purchase from Baseball Bargins Baseball Bargins has already shipped my order from Amazon Since you didn't notify me that my shipment was so late and it took me so long to get in touch with your company I had to pay additional for this to ship right away It cost me money to do business with you and I didn't get anything out of it! You owe us consumers more than just a refund of our order! I was happy to offer my review on Google trusted stores survey! Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order Your order shipped out on 3/26/via UPS, tracking number [redacted] It should be delivered today, 3/27/Thanks for your patience during this extremely busy time for our company!Best regards,***Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order Due to a major software conversion, our warehouse, including shipping and receiving, has experienced delays Some of your items may have been received in our warehouse, we are getting through those shipments and orders are being fulfilled as quickly as we can Hence, the 'vague' delivery dates If you would like to cancel or substitute any of the unshipped, back ordered items, please let us know We appreciate your patience during this very busy time.Best regards,***Teamexpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: Please make sure that they credit the card and cancel any orders and credit that back as well The UPS tracking number I never received, and that went to the wrong addressthe [redacted] address was old and my records were updated when I placed the orginal order I need credit for both shipments for the full amount that was charged to be satisfactory! The fact that this order was attempted to cancel during March and the fact that they still shipped and nobody has contacted me except on here is truly unacceptable Credit my account for the order and money our team is out due to the incompetence Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order Per your request the order has been cancelled A refund in the amount of $will be issued to the Amazon account used on this order today It should be visible within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Hello, I received a response from you that complaint # [redacted] has been closed, however I never did receive the refund amount stated by company in response to that complaintThe refund amount was to be $issued on 4/22/Payment was never received I appreciate any further help you can give on this matter and re-open the complaint Thank you! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because it is not a good enough response I want to be reimbursed for the expedited shipping cost that I incurred due to the negligence of your business I can go on continuously with this response on the Revdex.com website Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion Unfortunately, the glove is still on backorder from Worth Once it is received in our warehouse it will be promptly shipped If you would prefer to substitute the glove or cancel the order please let us know We have not billed the card, as we only bill once the product has been shipped Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion The bags have just arrived in our receiving department and our warehouse manager just pulled yours out and is shipping it out today via Next Day Air You should have this bag early next week.Best regards,***Team Express Customer Service
We sincerely apologize for the inconvenience you experienced Our records show that both bats were shipped via UPS tracking # [redacted] and [redacted] Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Team/Baseball Express has proven to fulfill its promises to me I look forward to their improved methods of communication and prompt delivery of their productsRegards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10586022, and find that this resolution PLAN TO BE satisfactory to me- I WILL CONSIDER FULLY RESOLVED AFTER MY ACCOUNT HAS BEEN CREDITED.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Still, the company did NOT put an announcement on their website until several days after the problems began During that time anyone could still order and there was no indication they were even running behind a few days on shipping Refunds were up to business days out as per the CS reps Now they feel offering 15% off to be a sufficient compensation That is an insult! I will never order form this company again Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion Per your request the order has been cancelled and a refund was issued today to the Paypal account on file You should see the refund within the next 3-business days If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: The coach's wife got ahold of the 'VP' (beats me how she did that!) and she forwarded the return labels to me and the items were shipped out last week I am still very unsatisfied with the business I don't think not responding for three months is all due to a system changeAnd I would have appreciated contact from the 'VP' because we are the business that paid the bill in December and are still waiting for a refundVery unprofessional as far as we are concerned and will discourage all our coaches not to do business with them Regards, [redacted]
From: [redacted] [mailto: [redacted] .***@gmail.com] Sent: Wednesday, April 22, 4:PM To: info Subject: Complaint ID [redacted] I received the amount owed to me today ($94.95) It was deposited into my checking account successfully Thank you for your assistance [redacted] ***
We sincerely apologize for the delay and inconvenience At this time your remaining item on order has been cancelled I have also submitted a request to refund you in full due to the error with the shipping address Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the inconvenience A prepaid UPS return label will be sent to the email address listed on this claim today Once the product has been returned to us it will be promptly refunded to the original payment method on the orderPlease let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion Some customers are experiencing busy signals or rejections when they call our phone numbers as our phone lines are being overwhelmed We are in the process of obtaining more phone lines but it does take time At this time we have issued a prepaid UPS return label to Mr [redacted] via his email address on file The email will be from UPS Once the gloves are returned to us he will be refunded in full We never attempted to maliciously do anything against him or any of our other customers, we are simply delayed and being overwhelmed with customers contacting us via phone and email If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Item shows to be delivered to your company on March 2,
Complaint: [redacted] I am rejecting this response because, although my order was canceled I had to purchase from Baseball Bargins Baseball Bargins has already shipped my order from Amazon Since you didn't notify me that my shipment was so late and it took me so long to get in touch with your company I had to pay additional for this to ship right away It cost me money to do business with you and I didn't get anything out of it! You owe us consumers more than just a refund of our order! I was happy to offer my review on Google trusted stores survey! Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order Your order shipped out on 3/26/via UPS, tracking number [redacted] It should be delivered today, 3/27/Thanks for your patience during this extremely busy time for our company!Best regards,***Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order Due to a major software conversion, our warehouse, including shipping and receiving, has experienced delays Some of your items may have been received in our warehouse, we are getting through those shipments and orders are being fulfilled as quickly as we can Hence, the 'vague' delivery dates If you would like to cancel or substitute any of the unshipped, back ordered items, please let us know We appreciate your patience during this very busy time.Best regards,***Teamexpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: Please make sure that they credit the card and cancel any orders and credit that back as well The UPS tracking number I never received, and that went to the wrong addressthe [redacted] address was old and my records were updated when I placed the orginal order I need credit for both shipments for the full amount that was charged to be satisfactory! The fact that this order was attempted to cancel during March and the fact that they still shipped and nobody has contacted me except on here is truly unacceptable Credit my account for the order and money our team is out due to the incompetence Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order Per your request the order has been cancelled A refund in the amount of $will be issued to the Amazon account used on this order today It should be visible within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Hello, I received a response from you that complaint # [redacted] has been closed, however I never did receive the refund amount stated by company in response to that complaintThe refund amount was to be $issued on 4/22/Payment was never received I appreciate any further help you can give on this matter and re-open the complaint Thank you! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because it is not a good enough response I want to be reimbursed for the expedited shipping cost that I incurred due to the negligence of your business I can go on continuously with this response on the Revdex.com website Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion Unfortunately, the glove is still on backorder from Worth Once it is received in our warehouse it will be promptly shipped If you would prefer to substitute the glove or cancel the order please let us know We have not billed the card, as we only bill once the product has been shipped Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion The bags have just arrived in our receiving department and our warehouse manager just pulled yours out and is shipping it out today via Next Day Air You should have this bag early next week.Best regards,***Team Express Customer Service
We sincerely apologize for the inconvenience you experienced Our records show that both bats were shipped via UPS tracking # [redacted] and [redacted] Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Team/Baseball Express has proven to fulfill its promises to me I look forward to their improved methods of communication and prompt delivery of their productsRegards, [redacted] ***