We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The trainers will be shipped today. We have upgraded the shipping to 2nd day air at no additional cost for the delay. Again, we sincerely apologize for the inconvenience. Please let us...
know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We are very sorry that your order shipped out on different dates due to various back order dates. The last remaining item (the Mizuno 11.5" glove) is showing out for delivery on 12/19/14. The item you canceled because of an extended back order date, the yellow Easton bat...
pack, is in stock in several different colors (black, navy or white). We are willing to ship that bat pack to you via expedited shipping in time for Christmas delivery if one of those colors will work for you. You were not charged for the canceled yellow bat pack. If you would like one of the black, navy or white bat packs, please call us at (800) 937-4824 and replace the order with us and we can get it out to you right away via expedited shipping; we will cover the cost of the expedited shipping. To insure a Christmas delivery date, please give us a call before 4:00 p.m. Monday, December 22, 2014.
Complaint: [redacted]
I am rejecting this response because:I'm happy that the cleats have finally shipped, however, you never tried to contact me to get a physical address in order to expedite the shipping. I provided a contact number when the order was placed and it was also available through this complaint. It's just another example of very poor business practice on part of Baseball / Team Express. It's also a little puzzling that the rest of the order was priority shipped and it was shipped to our post office box.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.\
I want to make sure I receive a full refund. I did notice on one of the shipment sheets that they send in the email it says leg guards. I am returning a Boombah Catchers Bag.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. We have requested a prepaid UPS shipping label to be sent to the email address listed on this claim. Once the pants you received are returned they will be promptly refunded. Please respond to this claim with...
the size you did not receive so we can file a UPS claim. All items were shipped and delivered to your location. Once the claim is completed we will issue a refund for the pants that were not received. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you my order was delivered after I finally got assistance.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Unfortunately, this order was not imported into our new system due to a system error. At this time the glove has shipped next day air via UPS tracking # [redacted]. Again, we...
sincerely apologize for the delay and error. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the New Era cap have been cancelled from the order per your request on 4.22.15 via phone. You were never charged for the cap as we only bill upon shipment. Please let us...
know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: $121.80 should not have been billed. I sent everything back except 3 shirts and 2 pants. Total approx $43 - $45. I am on vacation now, so I will need to go over everything again when I get home next week and get back to you in order to give an exact amount of items kept and items returned versus what I was billed.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I want to cancel the order but cannot contact the company in any manner to do so. Their phone lines do not work.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request on 4.22.15 via phone the order has been cancelled. You were not charged for the pants that did not ship, as we only bill upon shipment. The authorization hold placed...
on the account at the time of order should have been removed after 7-10 business days. If you are still seeing the hold please let us know so we may contact your bank to remove it. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I am still waiting for a response to my previous emails also to be no less than the 50th caller is utterly ridiculous this is not a way to conduct your business. For a month I have been told the same response of a recent software change that email and call volume would be great well it has been a month and the same recording comes up
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. After further review we have located the credit. It was issued on 4.15.15. It should be visible within 3-5 business days. We sincerely apologize for the misinformation you have received. If you do not receive the credit within 5 business days please let us know.Best Regards,MalloryTeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Unfortunately, the payment method on this order has repeatedly declined causing the hold on the order. Please email [redacted]@teamexpress.com with your preferred phone number for us to contact you. ...
Once we obtain a different form of payment the order will be processed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you have experienced. At this time all remaining items open on the order are backordered. We can substitute or cancel the items if you would prefer. We have already upgraded the shipping to next day air at no charge after Mr....
[redacted] called on 4.7.15. We do not charge until the product has shipped. An authorization hold may have been placed on the account at the time of order placement, but should have been removed prior to today. If it has not been removed please let us know. We are currently being inundated with more calls, emails and requests than we can handle. As a result we are expanding our customer service areas to better serve our customers. We appreciate your business. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]I am rejecting this response because: The order was made on February 22 and yet they are still waiting for a shipment to come in? We want the three shirts and want them right away. If these are still not available, then why are they still on their website that others can purchase? We also have not been credited the $11.90 that we have been charged already for shipping. The entire shipping charge was put on our charge card on 3/3. That shipping is the amount for all 6 shirts but they charged it all when only the first shirt was shipping. That has not been credited yet. We want the shirts sent right away as they are still available to be purchased on the website. If they are not in, then they should not be offered on the site.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped on 3/26/15 via UPS and is scheduled to be delivered on Monday, March 30. The UPS tracking number is [redacted]. Thank you for your patience during this extremely...
busy time for our company.Best Regards,[redacted]Teamexpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The trainers will be shipped today. We have upgraded the shipping to 2nd day air at no additional cost for the delay. Again, we sincerely apologize for the inconvenience. Please let us...
know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We are very sorry that your order shipped out on different dates due to various back order dates. The last remaining item (the Mizuno 11.5" glove) is showing out for delivery on 12/19/14. The item you canceled because of an extended back order date, the yellow Easton bat...
pack, is in stock in several different colors (black, navy or white). We are willing to ship that bat pack to you via expedited shipping in time for Christmas delivery if one of those colors will work for you. You were not charged for the canceled yellow bat pack. If you would like one of the black, navy or white bat packs, please call us at (800) 937-4824 and replace the order with us and we can get it out to you right away via expedited shipping; we will cover the cost of the expedited shipping. To insure a Christmas delivery date, please give us a call before 4:00 p.m. Monday, December 22, 2014.
Complaint: [redacted]
I am rejecting this response because:I'm happy that the cleats have finally shipped, however, you never tried to contact me to get a physical address in order to expedite the shipping. I provided a contact number when the order was placed and it was also available through this complaint. It's just another example of very poor business practice on part of Baseball / Team Express. It's also a little puzzling that the rest of the order was priority shipped and it was shipped to our post office box.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.\
I want to make sure I receive a full refund. I did notice on one of the shipment sheets that they send in the email it says leg guards. I am returning a Boombah Catchers Bag.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. We have requested a prepaid UPS shipping label to be sent to the email address listed on this claim. Once the pants you received are returned they will be promptly refunded. Please respond to this claim with...
the size you did not receive so we can file a UPS claim. All items were shipped and delivered to your location. Once the claim is completed we will issue a refund for the pants that were not received. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you my order was delivered after I finally got assistance.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Unfortunately, this order was not imported into our new system due to a system error. At this time the glove has shipped next day air via UPS tracking # [redacted]. Again, we...
sincerely apologize for the delay and error. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the New Era cap have been cancelled from the order per your request on 4.22.15 via phone. You were never charged for the cap as we only bill upon shipment. Please let us...
know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: $121.80 should not have been billed. I sent everything back except 3 shirts and 2 pants. Total approx $43 - $45. I am on vacation now, so I will need to go over everything again when I get home next week and get back to you in order to give an exact amount of items kept and items returned versus what I was billed.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I want to cancel the order but cannot contact the company in any manner to do so. Their phone lines do not work.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request on 4.22.15 via phone the order has been cancelled. You were not charged for the pants that did not ship, as we only bill upon shipment. The authorization hold placed...
on the account at the time of order should have been removed after 7-10 business days. If you are still seeing the hold please let us know so we may contact your bank to remove it. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I am still waiting for a response to my previous emails also to be no less than the 50th caller is utterly ridiculous this is not a way to conduct your business. For a month I have been told the same response of a recent software change that email and call volume would be great well it has been a month and the same recording comes up
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. After further review we have located the credit. It was issued on 4.15.15. It should be visible within 3-5 business days. We sincerely apologize for the misinformation you have received. If you do not receive the credit within 5 business days please let us know.Best Regards,MalloryTeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Unfortunately, the payment method on this order has repeatedly declined causing the hold on the order. Please email [redacted]@teamexpress.com with your preferred phone number for us to contact you. ...
Once we obtain a different form of payment the order will be processed. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you have experienced. At this time all remaining items open on the order are backordered. We can substitute or cancel the items if you would prefer. We have already upgraded the shipping to next day air at no charge after Mr....
[redacted] called on 4.7.15. We do not charge until the product has shipped. An authorization hold may have been placed on the account at the time of order placement, but should have been removed prior to today. If it has not been removed please let us know. We are currently being inundated with more calls, emails and requests than we can handle. As a result we are expanding our customer service areas to better serve our customers. We appreciate your business. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]I am rejecting this response because: The order was made on February 22 and yet they are still waiting for a shipment to come in? We want the three shirts and want them right away. If these are still not available, then why are they still on their website that others can purchase? We also have not been credited the $11.90 that we have been charged already for shipping. The entire shipping charge was put on our charge card on 3/3. That shipping is the amount for all 6 shirts but they charged it all when only the first shirt was shipping. That has not been credited yet. We want the shirts sent right away as they are still available to be purchased on the website. If they are not in, then they should not be offered on the site.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped on 3/26/15 via UPS and is scheduled to be delivered on Monday, March 30. The UPS tracking number is [redacted]. Thank you for your patience during this extremely...
busy time for our company.Best Regards,[redacted]Teamexpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]