Thank you for that information. Please let us know if there is anything further we can do to assist you in resolving your claim. Thank you, [redacted]www.TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I will be sending in the pants the nike shirt, 2 agusta jerseys and rawlings shorts. please look for them in the mail
We sincerely apologize for the inconvenience you experienced. At this time a prepaid UPS return label has been sent to the email address listed on this claim. Once the products are returned to our facility they will be promptly refunded back to the original payment method used on the...
order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Good Afternoon Ms. [redacted] We sincerely apologize for any confusion regarding your recent order with us. Unfortunately, as our system could not locate a match at all with the billing information provided and what was provided by the bank, your order was placed on hold for your protection as the...
cardholder. When this information was unable to be verified, the order was cancelled per our security measures and company policy. You have not been billed for this order; all you would have seen is a temporary authorization placed on the card at the time of purchase. Since it was never fulfilled, the temporary hold will fall off of your account within 3-5 business days of the purchase date, depending on your bank. Please contact us if you have any further questions regarding this matter. Thank you, [redacted], www.TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Team/Baseball Express has proven to fulfill its promises to me. I look forward to their improved methods of communication and prompt delivery of their products. Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10586022, and find that this resolution PLAN TO BE satisfactory to me- I WILL CONSIDER FULLY RESOLVED AFTER MY ACCOUNT HAS BEEN CREDITED.Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Our records show the order was shipped complete on 4.9.15 via UPS tracking # [redacted]. We have never stolen money from our customers, nor are we a fraudulent company. We apologize...
we are being inundated with more calls, emails and requests than we can return in a timely manner. At this time we are expanding our phone systems and adding additional service staff to better meet the needs of our customers. The order was not billed until the products shipped from our warehouse, as we only bill upon shipment. An authorization hold was placed on the account when the order was placed. We apologize if this was confusing regarding billing. Please let me know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Per your request the order has been cancelled. A refund in the amount of $77.51 will be issued to the Amazon account used on this order today. It should be visible within 5 business days. ...
Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the back order on the glove you recently ordered from us. Per your request, the order has been canceled. Since we don't charge for items until they ship out, your credit card was never charged. You should still have the funds available in your account.Please let us...
know if we can assist further.Best[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. I've canceled the back ordered items and requested our accounting department refund your account today. You should see those funds in the next few business days.Again, very sorry for the trouble...
with your back ordered items.Best,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request the order has been cancelled. The card was not charged, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Unfortunately, we are still awaiting the shipment of cleats from New Balance. Once these are received they will be promptly shipped out. If you would prefer to substitute or cancel the cleats...
please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because it is not a good enough response. I want to be reimbursed for the expedited shipping cost that I incurred due to the negligence of your business. I can go on continuously with this response on the Revdex.com website.
Regards,
[redacted]
From: [redacted] [mailto:[redacted].[redacted]@gmail.com] Sent: Thursday, April 09, 2015 3:26 PM To: [redacted] Subject: Follow Up Complaint ID: [redacted] Thank you for taking the time to speak with me. I just wanted to follow up to our conversation. I'm hoping that they can cancel my order...
as I realized now that the payment had not been made yet. If by chance, your are able to intervene it would be greatly appreciated. I realized after hanging up that I am not sure how to close this complaint if I happen to get resolution on my own. Would I email you in that case?
Revdex.com:
I have yet to see the credit on any of my statements. Please indicate the type of credit card the refund was sent to (Visa, MC, AMEX) and the last 5 numbers of the account so I can make sure.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. The two remaining items have indeed been paid for, but are still on back order. Please let us know if you'd like to cancel or wait on the items to arrive and ship out. We are hoping to have...
the All Star equipment bag and Champion mesh bag around the first part of April and they'll be shipped on receipt. Please let us know if you would like to cancel or substitute.Again, we're very sorry for these shipping delays.Best Regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: The circumstances were NOT unforeseen. Baseball express knew Wilson would not deliver glove because they had stopped doing business with them as a result of Baseball Express not paying their bills. They dishonestly and deceptively sold me goods, took my money, and did not inform me that I would not receive my glove. THEY KNEW FROM THE DAY I ORDERED THE GLOVE THAT THEY COULD NOT DELIVER! This can't be legal.
Regards,
[redacted]
Thank you for that information. Please let us know if there is anything further we can do to assist you in resolving your claim. Thank you, [redacted]www.TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I will be sending in the pants the nike shirt, 2 agusta jerseys and rawlings shorts. please look for them in the mail
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
We sincerely apologize for the inconvenience you experienced. At this time a prepaid UPS return label has been sent to the email address listed on this claim. Once the products are returned to our facility they will be promptly refunded back to the original payment method used on the...
order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Good Afternoon Ms. [redacted] We sincerely apologize for any confusion regarding your recent order with us. Unfortunately, as our system could not locate a match at all with the billing information provided and what was provided by the bank, your order was placed on hold for your protection as the...
cardholder. When this information was unable to be verified, the order was cancelled per our security measures and company policy. You have not been billed for this order; all you would have seen is a temporary authorization placed on the card at the time of purchase. Since it was never fulfilled, the temporary hold will fall off of your account within 3-5 business days of the purchase date, depending on your bank. Please contact us if you have any further questions regarding this matter. Thank you, [redacted], www.TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Team/Baseball Express has proven to fulfill its promises to me. I look forward to their improved methods of communication and prompt delivery of their products. Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10586022, and find that this resolution PLAN TO BE satisfactory to me- I WILL CONSIDER FULLY RESOLVED AFTER MY ACCOUNT HAS BEEN CREDITED.Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Our records show the order was shipped complete on 4.9.15 via UPS tracking # [redacted]. We have never stolen money from our customers, nor are we a fraudulent company. We apologize...
we are being inundated with more calls, emails and requests than we can return in a timely manner. At this time we are expanding our phone systems and adding additional service staff to better meet the needs of our customers. The order was not billed until the products shipped from our warehouse, as we only bill upon shipment. An authorization hold was placed on the account when the order was placed. We apologize if this was confusing regarding billing. Please let me know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Per your request the order has been cancelled. A refund in the amount of $77.51 will be issued to the Amazon account used on this order today. It should be visible within 5 business days. ...
Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has shipped complete via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the back order on the glove you recently ordered from us. Per your request, the order has been canceled. Since we don't charge for items until they ship out, your credit card was never charged. You should still have the funds available in your account.Please let us...
know if we can assist further.Best[redacted] TeamExpress.com Customer Service
I returned the bat on my own almost immediately after I received it, on or about April 24th I have not received a refund yet. Sincerely, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. I've canceled the back ordered items and requested our accounting department refund your account today. You should see those funds in the next few business days.Again, very sorry for the trouble...
with your back ordered items.Best,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request the order has been cancelled. The card was not charged, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Unfortunately, we are still awaiting the shipment of cleats from New Balance. Once these are received they will be promptly shipped out. If you would prefer to substitute or cancel the cleats...
please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because it is not a good enough response. I want to be reimbursed for the expedited shipping cost that I incurred due to the negligence of your business. I can go on continuously with this response on the Revdex.com website.
Regards,
[redacted]
From: [redacted] [mailto:[redacted].[redacted]@gmail.com] Sent: Thursday, April 09, 2015 3:26 PM To: [redacted] Subject: Follow Up Complaint ID: [redacted] Thank you for taking the time to speak with me. I just wanted to follow up to our conversation. I'm hoping that they can cancel my order...
as I realized now that the payment had not been made yet. If by chance, your are able to intervene it would be greatly appreciated. I realized after hanging up that I am not sure how to close this complaint if I happen to get resolution on my own. Would I email you in that case?
Revdex.com:
I have yet to see the credit on any of my statements. Please indicate the type of credit card the refund was sent to (Visa, MC, AMEX) and the last 5 numbers of the account so I can make sure.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. The two remaining items have indeed been paid for, but are still on back order. Please let us know if you'd like to cancel or wait on the items to arrive and ship out. We are hoping to have...
the All Star equipment bag and Champion mesh bag around the first part of April and they'll be shipped on receipt. Please let us know if you would like to cancel or substitute.Again, we're very sorry for these shipping delays.Best Regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: The circumstances were NOT unforeseen. Baseball express knew Wilson would not deliver glove because they had stopped doing business with them as a result of Baseball Express not paying their bills. They dishonestly and deceptively sold me goods, took my money, and did not inform me that I would not receive my glove. THEY KNEW FROM THE DAY I ORDERED THE GLOVE THAT THEY COULD NOT DELIVER! This can't be legal.
Regards,
[redacted]