We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has shipped complete via UPS tracking numbers [redacted] and [redacted]. Again, we apologize for the delay in receiving the product from the manufacturer. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced. At this time the order has shipped complete via UPS tracking numbers # [redacted] and [redacted]. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.comCustomer...
Complaint: [redacted]
I am rejecting this response because:I find it deeply troublesome that your company now claims the item SKU# [redacted] is out of stock as it was not only advertised as being in stock at the time of original purchase, 02/24, but verified to be in stock by two separate representatives of your company on 03/05 AND 03/23 -- a mere 7 days prior to this assertion that it is now out of stock.This implies that that TeamExpress advertised an out of stock item to be in stock, and then on two separate occasions representatives, knowing this information to be false, lied to me over the phone to verify that this item was in stock.•Regardless, I will accept a cancelation and refund of this item, (SKU# [redacted]; Quantity: 1; Price: $9.88).•For the second item, (SKU# [redacted]; Quantity: 1; Price: $3.88), I found an off brand item of similar fit and style that you show in stock which I would accept at a substitution if you were to match the original price. Item# EG4PIPEDSGB Champro Adult Warpknit Piped Baseball Pants in size small. It is approximately $12 more expensive, but given the misrepresentation of product availability, five week wait, and extreme circumstance, this should be a reasonable substitution.In brief:• (1) cancel item# [redacted] and refund $9.88• (2) substitute SKU# [redacted] for Item: [redacted] at the price of $3.88• Combine this action with the prompt shipment of the items previously discussed, ([redacted] and [redacted]) and a refund of the amount already collected for shipment, ($6.95) and I will consider this complaint resolved.Please let me know if we can agree upon this resolution, and verify that the substitute Item: [redacted] is truly stock and can ship this week.Thank you for your time.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:They have at no point made any reference or explained what alternatives exist. I have communicated with the organization on multiple occasions and until now they have never made the offer. Additionally, a delay is one thing, this would be over 2 months after order.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been shipped complete via UPS tracking # [redacted]. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the confusion regarding this order. The replacement shoes were shipped via UPS NDA tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]I am rejecting this response because: As of 4/22/15, the credit has not been put back on my account. It's the same old story and same old lie. I've been told for over a month now that its being credited back and IT HASN'T!Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They still should receive a poor rating as it took all this to get someone to move on it. To date, I've still had no response from the company, except this response through Revdex.com. Imagine my surprise when the cleats arrived without notice on Saturday. Their customer service department needs a MAJOR OVERHAUL AND IMPROVEMENT. It's no wonder their are so many dissatisfied consumers on Facebook.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Because of the length of time it took this company to resolve this issue, I incurred some $25 in expenses and need for the business to credit these funds to me, immediately, in order to consider this matter as closed.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. Can you please provide the tracking number so we can better assist you? Once we have located the shoes they will be promptly returned, and a credit issued back to the original payment method. ...
Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:I cancelled the order via email. You shipped it anyway, 4 days after the cancellation.I was disconnected 4 out of 5 times after waiting at least an hour each time trying to reach a customer service agent.The agent struggled to understand the order, could not explain why my card was charged prior to items being shipped, and initially said I would be charged a return & restock fee. I fought & won this.The return label was not sent. I had to contact the customer service agent repeatedly via email to finally get the return label.I was advised that a label could not be generated until an invoice was processed - and my "cancelled" order at that point had shipped. This made no sense.I asked why I was charged for items that were not even in stock - I was told I was not charged. I was charged, and I provided transaction records.I was then told that Team Express was not aware that the total amount for the order was charged immediately upon ordering. This made no sense.I reject your response because:You misrepresented your items as being in stock. You misrepresented your billing practices. You ignored a written cancellation request and shipped a month after ordering.You claim ignorance regarding your billing practices.You make it nearly impossible to contact your customer service department.You claim a new computer system is causing delays, yet you make no effort to address the delays.You make false guarantees.You make gracious public gestures via Revdex.com regarding my order, yet do not respond to the actual issue.I have not way of knowing I will actually receive a 100% refund and I have sent the products I did receive back.You disappointed a 12 year old kid who just wanted a certain kind of catcher's bag. (Fortunately, after waiting 3 weeks, he found something better and cheaper at a better store.)I remain $100 in the hole.
Regards,
[redacted]
We sincerely apologize that your item was unavailable after purchase. Your order was delayed due to our fraud system, as this was the first order on a new account. We did not take the funds as we only bill prior to shipment for special order or personalized goods. The charge you...
saw on your credit card was an authorization placed at the time of purchase to verify the funds were available. This authorization hold should have dropped off with 3-5 business days. If it is still showing on your account please let us know so we may look further into this matter. After further investigation into your claims that this is the third order cancelled but money was taken within two years we were unable to locate any other cancelled orders. Can you please provide additional information? We have attached screen images from both our current system and previous order system showing all orders were processed and delivered swiftly and complete. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience due to our system conversion. At this time the order has shipped complete via UPS tracking # [redacted]. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I finally received all the items.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Oddly enough I did just get the last items from m order, I also did check my account and the amount placed on hold had been released back onto my card, no clue why. Is this perhaps the company's way of not looking completely incompetent, then again why would an online company send an order that has not been paid for? This company has my phone number, address and E-mail and HAS NOT tried to contact me in any way! Furthermore, Why would a company send an order of "in stock" items, with "next day" shipping, in 3 different shipments over the course of a month? It would seem that whoever is in charge of billing and shipping should perhaps learn how to better do their job or find a new line of work.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. Since the pants were returned, I have requested our accounting department issue a refund today for the shipping you originally paid; you should see that credit within the next couple of business days. Please let us know if you have any additional questions.Best Regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has shipped complete via UPS tracking numbers [redacted] and [redacted]. Again, we apologize for the delay in receiving the product from the manufacturer. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced. At this time the order has shipped complete via UPS tracking numbers # [redacted] and [redacted]. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.comCustomer...
Service
Complaint: [redacted]
I am rejecting this response because:I find it deeply troublesome that your company now claims the item SKU# [redacted] is out of stock as it was not only advertised as being in stock at the time of original purchase, 02/24, but verified to be in stock by two separate representatives of your company on 03/05 AND 03/23 -- a mere 7 days prior to this assertion that it is now out of stock.This implies that that TeamExpress advertised an out of stock item to be in stock, and then on two separate occasions representatives, knowing this information to be false, lied to me over the phone to verify that this item was in stock.•Regardless, I will accept a cancelation and refund of this item, (SKU# [redacted]; Quantity: 1; Price: $9.88).•For the second item, (SKU# [redacted]; Quantity: 1; Price: $3.88), I found an off brand item of similar fit and style that you show in stock which I would accept at a substitution if you were to match the original price. Item# EG4PIPEDSGB Champro Adult Warpknit Piped Baseball Pants in size small. It is approximately $12 more expensive, but given the misrepresentation of product availability, five week wait, and extreme circumstance, this should be a reasonable substitution.In brief:• (1) cancel item# [redacted] and refund $9.88• (2) substitute SKU# [redacted] for Item: [redacted] at the price of $3.88• Combine this action with the prompt shipment of the items previously discussed, ([redacted] and [redacted]) and a refund of the amount already collected for shipment, ($6.95) and I will consider this complaint resolved.Please let me know if we can agree upon this resolution, and verify that the substitute Item: [redacted] is truly stock and can ship this week.Thank you for your time.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:They have at no point made any reference or explained what alternatives exist. I have communicated with the organization on multiple occasions and until now they have never made the offer. Additionally, a delay is one thing, this would be over 2 months after order.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been shipped complete via UPS tracking # [redacted]. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the confusion regarding this order. The replacement shoes were shipped via UPS NDA tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]I am rejecting this response because: As of 4/22/15, the credit has not been put back on my account. It's the same old story and same old lie. I've been told for over a month now that its being credited back and IT HASN'T!Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They still should receive a poor rating as it took all this to get someone to move on it. To date, I've still had no response from the company, except this response through Revdex.com. Imagine my surprise when the cleats arrived without notice on Saturday. Their customer service department needs a MAJOR OVERHAUL AND IMPROVEMENT. It's no wonder their are so many dissatisfied consumers on Facebook.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Because of the length of time it took this company to resolve this issue, I incurred some $25 in expenses and need for the business to credit these funds to me, immediately, in order to consider this matter as closed.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. Can you please provide the tracking number so we can better assist you? Once we have located the shoes they will be promptly returned, and a credit issued back to the original payment method. ...
Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:I cancelled the order via email. You shipped it anyway, 4 days after the cancellation.I was disconnected 4 out of 5 times after waiting at least an hour each time trying to reach a customer service agent.The agent struggled to understand the order, could not explain why my card was charged prior to items being shipped, and initially said I would be charged a return & restock fee. I fought & won this.The return label was not sent. I had to contact the customer service agent repeatedly via email to finally get the return label.I was advised that a label could not be generated until an invoice was processed - and my "cancelled" order at that point had shipped. This made no sense.I asked why I was charged for items that were not even in stock - I was told I was not charged. I was charged, and I provided transaction records.I was then told that Team Express was not aware that the total amount for the order was charged immediately upon ordering. This made no sense.I reject your response because:You misrepresented your items as being in stock. You misrepresented your billing practices. You ignored a written cancellation request and shipped a month after ordering.You claim ignorance regarding your billing practices.You make it nearly impossible to contact your customer service department.You claim a new computer system is causing delays, yet you make no effort to address the delays.You make false guarantees.You make gracious public gestures via Revdex.com regarding my order, yet do not respond to the actual issue.I have not way of knowing I will actually receive a 100% refund and I have sent the products I did receive back.You disappointed a 12 year old kid who just wanted a certain kind of catcher's bag. (Fortunately, after waiting 3 weeks, he found something better and cheaper at a better store.)I remain $100 in the hole.
Regards,
[redacted]
We sincerely apologize that your item was unavailable after purchase. Your order was delayed due to our fraud system, as this was the first order on a new account. We did not take the funds as we only bill prior to shipment for special order or personalized goods. The charge you...
saw on your credit card was an authorization placed at the time of purchase to verify the funds were available. This authorization hold should have dropped off with 3-5 business days. If it is still showing on your account please let us know so we may look further into this matter. After further investigation into your claims that this is the third order cancelled but money was taken within two years we were unable to locate any other cancelled orders. Can you please provide additional information? We have attached screen images from both our current system and previous order system showing all orders were processed and delivered swiftly and complete. Please let us know if you have any additional questions. Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience due to our system conversion. At this time the order has shipped complete via UPS tracking # [redacted]. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The money was taking from my account. I talked to Amazon yesterday and indeed it was. They are responding
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I finally received all the items.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Oddly enough I did just get the last items from m order, I also did check my account and the amount placed on hold had been released back onto my card, no clue why. Is this perhaps the company's way of not looking completely incompetent, then again why would an online company send an order that has not been paid for? This company has my phone number, address and E-mail and HAS NOT tried to contact me in any way! Furthermore, Why would a company send an order of "in stock" items, with "next day" shipping, in 3 different shipments over the course of a month? It would seem that whoever is in charge of billing and shipping should perhaps learn how to better do their job or find a new line of work.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. Since the pants were returned, I have requested our accounting department issue a refund today for the shipping you originally paid; you should see that credit within the next couple of business days. Please let us know if you have any additional questions.Best Regards,[redacted]Teamexpress.com Customer Service