Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order was placed on 3/18/15 and your credit card was authorized at that time for the amount of purchase. Since the glove was on back order at the time of the order, you were never charged...
for the glove. The item is still on back order and won't be in till sometime in April. Per your request, I've canceled the back order and your funds should be available in your account since we never charged you. Again, we're very sorry for the extended back order date on the glove you ordered.Respectfully,[redacted]
We apologize you are rejecting the response. However, we will not be able to assist with the rejection for the reason of "because I can". Please let us know if you have any questions regarding your order or account.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion. At this time your order has been cancelled per your request. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer...
We sincerely apologize for the delay and inconvenience you have experienced. We are still waiting to receive the Evoshield Training shorts from the manufacturer. We are expecting the shorts in shortly. If you would prefer to cancel or substitute the shorts for another item please...
let us know. Otherwise, the shorts will remain on order until we receive stock. We have not billed for the shorts that were not shipped, as we only bill upon shipment. We apologize we were not readily accessible via phone or email. We are being inundated with more calls, emails and requests than we can return in a timely manner. However, we are expanding our service department to better serve our customers. We apologize for this temporary disruption to our service standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]Here is the tracking number from USPS: [redacted]The package was sent on March 5th, it arrived at your location at 12:18 pm on March 9th.
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time I show your order has been cancelled and a full refund has been applied via your Amazon account in the amount of $108.01. If you do not see the refund please let us know so we may...
contact Amazon immediately. If you have any additional questions please let me know.Best Regards,[redacted]TeamExpress.com Customer Service
A check was mailed today in the amount of $21.94 and was addressed to the customer and address listed on this complaint. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. A prepaid UPS label will be sent to the email address listed on this claim within 24 hours. Once the product has been received in our facility, it will be promptly refunded. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: I have not received my credit. The $$ has not been returned to my account. I was told I would have it a couple of weeks ago. It still has not been the case. I asked for a confirmation number, but was not given that or a confirmation email of the transaction. I was told it not was possible...makes me very leary.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped out yesterday via UPS tracking number [redacted]. The package should be delivered on Tuesday, March 31. If you have any additional questions please let...
us know. Again, we're very sorry for the delay in getting your order shipped to you.Best Regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your phone request of earlier today, we have canceled the order as you asked us to do. We don't charge for items till they ship, so your account has not been charged.Again, we are very sorry...
for the problems with your order.Respectfully,[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled, as the product is currently not in stock. A refund in the amount of $16.05 will be issued today to the paypal account used on the order. The refund...
should be visible within 5 business days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The remaining two Wilson Paradox Matte Helmets are expected into our warehouse any day from Wilson. As soon as they arrive they will processed and shipping. We have not billed for the helmets...
that have not shipped. If you would prefer to substitute or cancel them from the order please let us know. Best Regards,[redacted]TeamExpress.com Customer Service ?
Complaint: [redacted] I am rejecting this response because: For order number [redacted] I was charged a total of $962.89 and I have returned ALL items in the order or Team Express cancelled the back ordered items. Team Express has received ALL of the items and acknowledged the short ship item as well which they have credited back. Credits have been applied in the amount of $1093.92 BUT $216.37 of these credits should have been applied to order number [redacted] which means only $876.95 has been applied to the credits for a charge of $962.89 for this order. Team Express acknowledges they applied the $216.37 to the wrong order and I am certain this is causing the confusion on the $85.94 still owed to me as of today.If Team Express needs to keep the $6.95 shipping to me for the original order, fine. That means they still owe me $78.99 less the $6.95. It is simple math and documented in Pay Pal, I also verified this with my credit card tonight which said they can handle it from here and are sending me the proper dispute forms.I hope Team Express can resolve this remaining balance immediately. I have been a loyal customer that has spent THOUSANDS with this business. I am not trying to get anything free and have spent way too many hours on this issue, all I want is my money back. Really they should consider is it worth roughly $80 to lose a long term customer who has spent thousands with us and may still continue to buy from us. Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. At this time the order has shipped via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
The Amazon authorization was voided on this customer's account on March 27, 2015. The funds should be available in the customer's account as of that date. If this is not the case, we encourage the customer to let us know, but this appears to have been taken care of.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. We have contacted UPS to pursue the lost claim and have turned...
in a request to refund the amount of your order. You should see that refund within the next several business days.If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced with your order. It is never our intention to send out an incorrect, incomplete or damaged item. This item is prepackaged from the vendor directly. I do show that a label was created and sent to email address...
[redacted]@msn.com and corresponds to UPS tracking # [redacted] This label would have been sent directly from UPS.com. We have cancelled all items at this time. You will be refunded for the leg guards once the single guard is returned back to our warehouse. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the misinformation you received. As a result of our conversion we have experienced bugs causing delays in shipping and refunds. The credit will be refunded back to the original payment method used on the order. The refund was issued on 4.15.15. It should be visible within 3-5 business days. If you do not see the credit after 5 business days please let us know so we may contact the bank. Again, we apologize for the inconveniences and misinformation. We appreciate your business. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order was placed on 3/18/15 and your credit card was authorized at that time for the amount of purchase. Since the glove was on back order at the time of the order, you were never charged...
for the glove. The item is still on back order and won't be in till sometime in April. Per your request, I've canceled the back order and your funds should be available in your account since we never charged you. Again, we're very sorry for the extended back order date on the glove you ordered.Respectfully,[redacted]
We apologize you are rejecting the response. However, we will not be able to assist with the rejection for the reason of "because I can". Please let us know if you have any questions regarding your order or account.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order, due to our recent system conversion. At this time your order has been cancelled per your request. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer...
Service
We sincerely apologize for the delay and inconvenience you have experienced. We are still waiting to receive the Evoshield Training shorts from the manufacturer. We are expecting the shorts in shortly. If you would prefer to cancel or substitute the shorts for another item please...
let us know. Otherwise, the shorts will remain on order until we receive stock. We have not billed for the shorts that were not shipped, as we only bill upon shipment. We apologize we were not readily accessible via phone or email. We are being inundated with more calls, emails and requests than we can return in a timely manner. However, we are expanding our service department to better serve our customers. We apologize for this temporary disruption to our service standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]Here is the tracking number from USPS: [redacted]The package was sent on March 5th, it arrived at your location at 12:18 pm on March 9th.
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time I show your order has been cancelled and a full refund has been applied via your Amazon account in the amount of $108.01. If you do not see the refund please let us know so we may...
contact Amazon immediately. If you have any additional questions please let me know.Best Regards,[redacted]TeamExpress.com Customer Service
A check was mailed today in the amount of $21.94 and was addressed to the customer and address listed on this complaint. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. A prepaid UPS label will be sent to the email address listed on this claim within 24 hours. Once the product has been received in our facility, it will be promptly refunded. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: I have not received my credit. The $$ has not been returned to my account. I was told I would have it a couple of weeks ago. It still has not been the case. I asked for a confirmation number, but was not given that or a confirmation email of the transaction. I was told it not was possible...makes me very leary.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped out yesterday via UPS tracking number [redacted]. The package should be delivered on Tuesday, March 31. If you have any additional questions please let...
us know. Again, we're very sorry for the delay in getting your order shipped to you.Best Regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your phone request of earlier today, we have canceled the order as you asked us to do. We don't charge for items till they ship, so your account has not been charged.Again, we are very sorry...
for the problems with your order.Respectfully,[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled, as the product is currently not in stock. A refund in the amount of $16.05 will be issued today to the paypal account used on the order. The refund...
should be visible within 5 business days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The remaining two Wilson Paradox Matte Helmets are expected into our warehouse any day from Wilson. As soon as they arrive they will processed and shipping. We have not billed for the helmets...
that have not shipped. If you would prefer to substitute or cancel them from the order please let us know. Best Regards,[redacted]TeamExpress.com Customer Service ?
Complaint: [redacted] I am rejecting this response because: For order number [redacted] I was charged a total of $962.89 and I have returned ALL items in the order or Team Express cancelled the back ordered items. Team Express has received ALL of the items and acknowledged the short ship item as well which they have credited back. Credits have been applied in the amount of $1093.92 BUT $216.37 of these credits should have been applied to order number [redacted] which means only $876.95 has been applied to the credits for a charge of $962.89 for this order. Team Express acknowledges they applied the $216.37 to the wrong order and I am certain this is causing the confusion on the $85.94 still owed to me as of today.If Team Express needs to keep the $6.95 shipping to me for the original order, fine. That means they still owe me $78.99 less the $6.95. It is simple math and documented in Pay Pal, I also verified this with my credit card tonight which said they can handle it from here and are sending me the proper dispute forms.I hope Team Express can resolve this remaining balance immediately. I have been a loyal customer that has spent THOUSANDS with this business. I am not trying to get anything free and have spent way too many hours on this issue, all I want is my money back. Really they should consider is it worth roughly $80 to lose a long term customer who has spent thousands with us and may still continue to buy from us. Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. At this time the order has shipped via UPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
The Amazon authorization was voided on this customer's account on March 27, 2015. The funds should be available in the customer's account as of that date. If this is not the case, we encourage the customer to let us know, but this appears to have been taken care of.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. We have contacted UPS to pursue the lost claim and have turned...
in a request to refund the amount of your order. You should see that refund within the next several business days.If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced with your order. It is never our intention to send out an incorrect, incomplete or damaged item. This item is prepackaged from the vendor directly. I do show that a label was created and sent to email address...
[redacted]@msn.com and corresponds to UPS tracking # [redacted] This label would have been sent directly from UPS.com. We have cancelled all items at this time. You will be refunded for the leg guards once the single guard is returned back to our warehouse. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the misinformation you received. As a result of our conversion we have experienced bugs causing delays in shipping and refunds. The credit will be refunded back to the original payment method used on the order. The refund was issued on 4.15.15. It should be visible within 3-5 business days. If you do not see the credit after 5 business days please let us know so we may contact the bank. Again, we apologize for the inconveniences and misinformation. We appreciate your business. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service