Complaint: [redacted]
I am rejecting this response because: A refund was never issued to me from Baseball Express (Team Express) on 3-15-15. You are still unable to contact this company by phone. All of the phone numbers listed on their website put you in an endless loop of recorded messages (1-866-[redacted] or 1-800[redacted]). I have submitted my request for refund by email to Baseball Express without a response. They are claiming on their website that they are upgrading an order processing system. If you upgrade an ordering system you do not shut down email correspondence and your phone lines. I do not believe this company. The company websites need to be taken down (BaseballExpress.com and TeamExpress.com).
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience. At this time the bracelet/anklet has shipped via UPS tracking # [redacted], and the Franklin batting gloves have been cancelled per your request. If you have any additional questions please let us know.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the confusion regarding this order. The order was placed via the internet and during our fraud prevention measures was flagged. As a result we contacted the customer for additional information, in order to verify and release the order. The customer did...
return the phone calls and provide the credit card information, however it did not match the banks records. This prompted us to ask for additional information again. Unfortunately, the customer was not comfortable with the process and requested the order be cancelled. The order was cancelled on 1.21.16 per the request. We did not bill the card, as we only bill prior to shipment for special order items. An authorization was applied to the card at the time the order was placed. That authorization has since been dropped. If the customer still sees the authorization transaction please let us know. Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged; we only charge when items ship, so the authorization will fall off your card, if it hasn't already. If you have any...
additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience. At this time the refund of $11.90 has been issued back to the card. Our system automatically bills the shipping charge for the entire order when the first item is shipped. The two Champro shirt are still on backorder and expected any day. They will be promptly received into our inventory and shipped to you upon receipt. The items are still available for order on our site, but are noted as being on backorder if other customers would like to wait. If you would prefer to substitute or cancel the order please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
On February 14, I placed an order in Team Express and still on this date I have not received a shipping confirmation or tracking number. I have bought with them before, and everything was very efficient. Just recently, there is no answer from their customer service department or there is a busy tone...
on the phone. When able to go through, the recording indicates that I have more than 50 callers ahead of me. I waited more than an hour and talked to a representative. She ([redacted]) promised to email me with news from my order, and never happened. I also, emailed them and an automated email replied that I was to be contacted in 48 hours. It never happened. I just want to cancel this order, and get my money back!!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. Some customers are experiencing busy signals or rejections when they call our phone numbers as our phone lines are being overwhelmed. We are in the process of...
obtaining more phone lines but it does take time. At this time we have issued a prepaid UPS return label to Mr. [redacted] via his email address on file. The email will be from UPS. Once the gloves are returned to us he will be refunded in full. We never attempted to maliciously do anything against him or any of our other customers, we are simply delayed and being overwhelmed with customers contacting us via phone and email. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Demarini to fulfill your order. The shipment is expected in within the next week to 10 days and will be sent upon receipt. At this time...
we have upgraded the shipping to next day air at no charge. If you would prefer to substitute or cancel the order please let us know. If you have any additional questions please let us know.Best Regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:This is another ploy that Team Express is trying. I have checked with the my bank and there is no proof that a refund was issued. The bank provided me with my bank statement from the date of this incident to today's date and there has not been a refund. There also has not been a refund check sent to me. Can Team Express provide how the refund was made, the date they sent the refund and how much was the refund? I'm trying to handle this with the Revdex.com before I notify the Attorney General's Office and my attorney and file a lawsuit against Team Express for fraud and misrepresentation. With all the complaints against Team Express, and the way they are responding to the Revdex.com, Team Express are building a wonderful case against themselves.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. You were not billed for the item, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
We sincerely apologize for the delays and inconvenience you experienced. We are currently being inundated with more calls, emails and requests than can be returned in a timely manner. As a result we are actively expanding our phone systems and adding additional staff to better serve our...
customers. The final item from the order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on Friday 4.17.15. Again, we apologize for the delays and lack of communication. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:I ordered an item on 2/24/2015 and never received it. We are now at about the 2 month mark. I will never do business with this company again. I want a refund immediately.
Regards,
[redacted]
In response to my initial complaint (Complaint ID: [redacted]) when I was merely interested in purchasing some baseball cleats for my son and was willing to wait due to apparent backorder issues. Well, it has been a sufficient amount of time since my initial order and all I have received is advertisements with so-called specials, and copy & paste response messages like the one they sent to the Revdex.com. This company is not reputable at all. They have voicemails setup to give the appearance that they are "in the process" of correcting their phone system and it is all a setup to scam people out of their money. I simply want my estimated $83.00 refunded. immediately. I just want this company to do the honorable thing and give me my refund right away. No more bogus messages, or emails asking me to purchase more goods from them. This company must be exposed for what it is. It is a scam and it is making millions of dollars from law-abiding, hardworking people who simply do not deserve this. I did not serve my country in the Iraq Desert and Saudi Arabia for people to do things like this to other people. If the Revdex.com can get my refund back from this organization I would greatly appreciate it.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system upgrade. At this time the remaining portion of the order, (Wilson sliders, Worth Toxic Bat, and Louisville knee pads) have been cancelled from you order. You were not billed for the items...
that were cancelled. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. At this time, it appears all items but the black Champro belt have...
shipped to you. If you would like to cancel the item, please let us know and we will cancel and refund the money right away. The belt is due in within the next week and will ship on receipt unless we hear from you.Again, we're very sorry for the delays.Best regards,[redacted]Team ExpressCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. In regard to our order [redacted] ([redacted]), there are still 5 items on back order - the Easton bat, the Mizuno catcher's helmet, the Mizuno catcher's bag, a Rawlings glove and a Mizuno glove. ...
Please let us know if you would like to cancel or substitute those items, otherwise, we can ship them on receipt. For your order [redacted], placed on 3/2/15, those items are in stock and the order is in process and should ship out this coming week. If you have any additional questions please let us know.Again, we're very sorry for the delays on these orders.Best Regards,[redacted]TeamExpress.comCustomer Service
Good Afternoon, We sincerely apologize for the inconvenience and delay regarding your refund. Our records indicate that your refund was processed on 9.17.2015 via transaction number [redacted]. Please feel free to reference this transaction number with your bank if...
you do not see the credit in the amount of $101.25 reflected onto your account within 3-5 business days of the credit date. Best Regards,[redacted]www.TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, Under the condition that I am contacted with a shipping date for my bat. I received a response on 3-29-2015 by e-mail stating that the back ordered bat was into the warehouse and would be shipped to me shortly. If this is true, I would like an updated response with a shipping date. I hope this was not a response in error to appease me.
Regards,
[redacted]
We are very sorry about the delay in getting your order to you. If you would like to return any of the items that were shipped, we will be happy to send a return label so those items can be returned at our cost. As long as they are in new condition, we can offer a full refund on whatever items you'd like to return. Let us know if we can help you in that regard.Again, we apologize for the delay in getting your order to you.Best regards,[redacted]Customer Service
Complaint: [redacted]
I am rejecting this response because: A refund was never issued to me from Baseball Express (Team Express) on 3-15-15. You are still unable to contact this company by phone. All of the phone numbers listed on their website put you in an endless loop of recorded messages (1-866-[redacted] or 1-800[redacted]). I have submitted my request for refund by email to Baseball Express without a response. They are claiming on their website that they are upgrading an order processing system. If you upgrade an ordering system you do not shut down email correspondence and your phone lines. I do not believe this company. The company websites need to be taken down (BaseballExpress.com and TeamExpress.com).
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience. At this time the bracelet/anklet has shipped via UPS tracking # [redacted], and the Franklin batting gloves have been cancelled per your request. If you have any additional questions please let us know.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the confusion regarding this order. The order was placed via the internet and during our fraud prevention measures was flagged. As a result we contacted the customer for additional information, in order to verify and release the order. The customer did...
return the phone calls and provide the credit card information, however it did not match the banks records. This prompted us to ask for additional information again. Unfortunately, the customer was not comfortable with the process and requested the order be cancelled. The order was cancelled on 1.21.16 per the request. We did not bill the card, as we only bill prior to shipment for special order items. An authorization was applied to the card at the time the order was placed. That authorization has since been dropped. If the customer still sees the authorization transaction please let us know. Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged; we only charge when items ship, so the authorization will fall off your card, if it hasn't already. If you have any...
additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience. At this time the refund of $11.90 has been issued back to the card. Our system automatically bills the shipping charge for the entire order when the first item is shipped. The two Champro shirt are still on backorder and expected any day. They will be promptly received into our inventory and shipped to you upon receipt. The items are still available for order on our site, but are noted as being on backorder if other customers would like to wait. If you would prefer to substitute or cancel the order please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
On February 14, I placed an order in Team Express and still on this date I have not received a shipping confirmation or tracking number. I have bought with them before, and everything was very efficient. Just recently, there is no answer from their customer service department or there is a busy tone...
on the phone. When able to go through, the recording indicates that I have more than 50 callers ahead of me. I waited more than an hour and talked to a representative. She ([redacted]) promised to email me with news from my order, and never happened. I also, emailed them and an automated email replied that I was to be contacted in 48 hours. It never happened. I just want to cancel this order, and get my money back!!
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. Some customers are experiencing busy signals or rejections when they call our phone numbers as our phone lines are being overwhelmed. We are in the process of...
obtaining more phone lines but it does take time. At this time we have issued a prepaid UPS return label to Mr. [redacted] via his email address on file. The email will be from UPS. Once the gloves are returned to us he will be refunded in full. We never attempted to maliciously do anything against him or any of our other customers, we are simply delayed and being overwhelmed with customers contacting us via phone and email. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Demarini to fulfill your order. The shipment is expected in within the next week to 10 days and will be sent upon receipt. At this time...
we have upgraded the shipping to next day air at no charge. If you would prefer to substitute or cancel the order please let us know. If you have any additional questions please let us know.Best Regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:This is another ploy that Team Express is trying. I have checked with the my bank and there is no proof that a refund was issued. The bank provided me with my bank statement from the date of this incident to today's date and there has not been a refund. There also has not been a refund check sent to me. Can Team Express provide how the refund was made, the date they sent the refund and how much was the refund? I'm trying to handle this with the Revdex.com before I notify the Attorney General's Office and my attorney and file a lawsuit against Team Express for fraud and misrepresentation. With all the complaints against Team Express, and the way they are responding to the Revdex.com, Team Express are building a wonderful case against themselves.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. You were not billed for the item, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced. We are currently being inundated with more calls, emails and requests than can be returned in a timely manner. As a result we are actively expanding our phone systems and adding additional staff to better serve our...
customers. The final item from the order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on Friday 4.17.15. Again, we apologize for the delays and lack of communication. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:I ordered an item on 2/24/2015 and never received it. We are now at about the 2 month mark. I will never do business with this company again. I want a refund immediately.
Regards,
[redacted]
In response to my initial complaint (Complaint ID: [redacted]) when I was merely interested in purchasing some baseball cleats for my son and was willing to wait due to apparent backorder issues. Well, it has been a sufficient amount of time since my initial order and all I have received is advertisements with so-called specials, and copy & paste response messages like the one they sent to the Revdex.com. This company is not reputable at all. They have voicemails setup to give the appearance that they are "in the process" of correcting their phone system and it is all a setup to scam people out of their money. I simply want my estimated $83.00 refunded. immediately. I just want this company to do the honorable thing and give me my refund right away. No more bogus messages, or emails asking me to purchase more goods from them. This company must be exposed for what it is. It is a scam and it is making millions of dollars from law-abiding, hardworking people who simply do not deserve this. I did not serve my country in the Iraq Desert and Saudi Arabia for people to do things like this to other people. If the Revdex.com can get my refund back from this organization I would greatly appreciate it.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system upgrade. At this time the remaining portion of the order, (Wilson sliders, Worth Toxic Bat, and Louisville knee pads) have been cancelled from you order. You were not billed for the items...
that were cancelled. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. At this time, it appears all items but the black Champro belt have...
shipped to you. If you would like to cancel the item, please let us know and we will cancel and refund the money right away. The belt is due in within the next week and will ship on receipt unless we hear from you.Again, we're very sorry for the delays.Best regards,[redacted]Team ExpressCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. In regard to our order [redacted] ([redacted]), there are still 5 items on back order - the Easton bat, the Mizuno catcher's helmet, the Mizuno catcher's bag, a Rawlings glove and a Mizuno glove. ...
Please let us know if you would like to cancel or substitute those items, otherwise, we can ship them on receipt. For your order [redacted], placed on 3/2/15, those items are in stock and the order is in process and should ship out this coming week. If you have any additional questions please let us know.Again, we're very sorry for the delays on these orders.Best Regards,[redacted]TeamExpress.comCustomer Service
Good Afternoon, We sincerely apologize for the inconvenience and delay regarding your refund. Our records indicate that your refund was processed on 9.17.2015 via transaction number [redacted]. Please feel free to reference this transaction number with your bank if...
you do not see the credit in the amount of $101.25 reflected onto your account within 3-5 business days of the credit date. Best Regards,[redacted]www.TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, Under the condition that I am contacted with a shipping date for my bat. I received a response on 3-29-2015 by e-mail stating that the back ordered bat was into the warehouse and would be shipped to me shortly. If this is true, I would like an updated response with a shipping date. I hope this was not a response in error to appease me.
Regards,
[redacted]
We are very sorry about the delay in getting your order to you. If you would like to return any of the items that were shipped, we will be happy to send a return label so those items can be returned at our cost. As long as they are in new condition, we can offer a full refund on whatever items you'd like to return. Let us know if we can help you in that regard.Again, we apologize for the delay in getting your order to you.Best regards,[redacted]Customer Service