Revdex.com:I received an email from TeamExpress.com on Friday, 3/27/15, notifying me that my order had been cancelled per my request. I am not happy that the order was taken, it was shown to be In Stock, but TeamExpress.com was not able to fulfill the order. I am also not happy it was so difficult (impossible) to get thru to Customer Service. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will not do business with TeamExpress.com again. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The Revdex.com is a great organization and I am happy that it exists, there are times that the consumer has no other option.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time one pair of pants has shipped via UPS tracking # [redacted]. The second pair is not available and has been cancelled per your request. A refund in the amount of $19.95 will...
be issued to your Amazon account. This credit should be visible within 5 business days. If it has not been received after 5 business days please let us know. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I did not receive a refund. Instead I got charged $121.80 on June 11. The refund amount for merchandise returned is $337.00. If need be, I can list out all items. Now I have to dispute the latest Charge, or will you reverse it? OMG... This is super frustrating.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. Due to an internal system error the order was held. This error has been resolved and the order is in processing. It will ship complete today and an order confirmation with tracking will be sent. ...
We sincerely apologize for any misinformation you received. It was never our intention to mislead you, or any customer. However, we are still learning our new system. We appreciate your patience. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted] Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show a refund in the amount of $69.95 was issued on 4.21.15. The credit can take up to 5 business days to be visible on the account. If the credit is not visible by...
4.28.15 please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Our records indicate that the order was delivered via UPS on...
3/27/15. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: The replacement facemask shipped to remedy the wrong-sized facemask were still wrong. Not all the facemask just one box. Whatever is on back-order please cancel and refund my credit card. I would like to ask for reimbursement for the facemask I was forced to buy which was approximately $545.00. I have made many unsuccessful attempts by phone and email to my sales rep. My emails go unanswered and phone goes to a answering machine and no one calls back. Hence, I had to contact the Revdex.com to get a response.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the UA long sleeve in gray has been cancelled per your request. A refund in the amount of $29.95 will be issued today, and will be visible on you amazon account with 5 business...
days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show the order has been shipped via UPS tracking # [redacted]. We located the original order number [redacted] and have cancelled this order, as it appeared to be a...
duplicate. If you would still like the second bat please let us know, so we may replace the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
From: [redacted]. [redacted] [mailto:[redacted]@gmail.com] Sent: Monday, April 27, 2015 2:51 PM To: info Subject: Complaint ID: [redacted] This complain has been resolved today with delivery of the merchandise. thank you. -- [redacted]. [redacted]...
We sincerely apologize for the delay and inconvenience. After further research it appears the refund was not previously applied. Our apologies for the misinformation. The refund was issued today 4.15.15 in the amount of $ 59.96. Please let us know if you do not see the credit within 3-5 business days.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Champro to fulfill your order for the 3 shirts. All other items appear to have been delivered. At this time we have removed the shipping...
charges associated with the order. If you would prefer to substitute or cancel the order please let us know. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time our records show the order was shipped complete on 5.4.15 via USPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the confusion. As Payments by Amazon was used for the payment, they remove the funds from your account but do not release them until we have shipped the product. The order was cancelled per your request on 5.1.15 and the notification to release the funds was sent to Amazon the same day. At this time our records show Amazon has released the funds. If you have contact information for someone at Payments by Amazon or a transaction number, please let us know and we can contact them to see what status is on your order. Our records indicate that the order was canceled and the funds sent to Amazon. Please let us know if you have any additional questions.Best Regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:Other items were included in both orders, which we received. You have provided no explanation of the charges made on our account. We have been charged three separate times for the amounts of $74.99, $59.50, and $68.43. How did you come to those amounts? How much did we pay in tax? How much for shipping? Why didn't we receive notification that part of our order was unavailable? The amounts listed on our email receipts are not matching up with the amounts deducted from our debit account. This is a poor business practice. We will pay you what we owe, but we expect an explanation for what is due. Your communication with customers is seriously lacking.
Regards,
[redacted]
We sincerely apologize for the delay and inconveniences you experienced with this order. Unfortunately, the pants ordered were a closeout item. We were informed that the items were no longer available from the manufacturer, and we would not be receiving an expected shipment. We...
apologize this was not your preference. Our system automatically cancels any open orders for products we will not be able to fulfill, and generates an email to our customers notifying them. At this time I have cancelled the remaining open line pants. If Mr. [redacted] would prefer to return the items we will issue a pre paid return label at no cost to him, and expedite his refund. He was not charged for the items that cancelled, as we only bill upon shipment. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:
I only received part of the shipment the youth large shirts but was still charged for the mediums and never receieved a shipping notice so I don't know when they shipped and if they did where they shipped to, and if it was to the address that was [redacted] then I will never receive them. The order had the correct address but I have had to spend a lot of time with UPS just to even get the large shirts as I at least had the tracking number. Someone needs to call me [redacted] as you can still not get through on the customer service line.
Regards,
[redacted]
Revdex.com:I received an email from TeamExpress.com on Friday, 3/27/15, notifying me that my order had been cancelled per my request. I am not happy that the order was taken, it was shown to be In Stock, but TeamExpress.com was not able to fulfill the order. I am also not happy it was so difficult (impossible) to get thru to Customer Service. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will not do business with TeamExpress.com again. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The Revdex.com is a great organization and I am happy that it exists, there are times that the consumer has no other option.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time one pair of pants has shipped via UPS tracking # [redacted]. The second pair is not available and has been cancelled per your request. A refund in the amount of $19.95 will...
be issued to your Amazon account. This credit should be visible within 5 business days. If it has not been received after 5 business days please let us know. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I did not receive a refund. Instead I got charged $121.80 on June 11. The refund amount for merchandise returned is $337.00. If need be, I can list out all items. Now I have to dispute the latest Charge, or will you reverse it? OMG... This is super frustrating.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. Due to an internal system error the order was held. This error has been resolved and the order is in processing. It will ship complete today and an order confirmation with tracking will be sent. ...
We sincerely apologize for any misinformation you received. It was never our intention to mislead you, or any customer. However, we are still learning our new system. We appreciate your patience. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted] Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show a refund in the amount of $69.95 was issued on 4.21.15. The credit can take up to 5 business days to be visible on the account. If the credit is not visible by...
4.28.15 please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. Our records indicate that the order was delivered via UPS on...
3/27/15. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: The replacement facemask shipped to remedy the wrong-sized facemask were still wrong. Not all the facemask just one box. Whatever is on back-order please cancel and refund my credit card. I would like to ask for reimbursement for the facemask I was forced to buy which was approximately $545.00. I have made many unsuccessful attempts by phone and email to my sales rep. My emails go unanswered and phone goes to a answering machine and no one calls back. Hence, I had to contact the Revdex.com to get a response.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the UA long sleeve in gray has been cancelled per your request. A refund in the amount of $29.95 will be issued today, and will be visible on you amazon account with 5 business...
days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show the order has been shipped via UPS tracking # [redacted]. We located the original order number [redacted] and have cancelled this order, as it appeared to be a...
duplicate. If you would still like the second bat please let us know, so we may replace the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
From: [redacted]. [redacted] [mailto:[redacted]@gmail.com] Sent: Monday, April 27, 2015 2:51 PM To: info Subject: Complaint ID: [redacted] This complain has been resolved today with delivery of the merchandise. thank you. -- [redacted]. [redacted]...
[redacted]-[redacted] (Home) [redacted]-[redacted] (Cell) [redacted]@gmail.com
We sincerely apologize for the delay and inconvenience. After further research it appears the refund was not previously applied. Our apologies for the misinformation. The refund was issued today 4.15.15 in the amount of $ 59.96. Please let us know if you do not see the credit within 3-5 business days.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Champro to fulfill your order for the 3 shirts. All other items appear to have been delivered. At this time we have removed the shipping...
charges associated with the order. If you would prefer to substitute or cancel the order please let us know. If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time our records show the order was shipped complete on 5.4.15 via USPS tracking # [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the confusion. As Payments by Amazon was used for the payment, they remove the funds from your account but do not release them until we have shipped the product. The order was cancelled per your request on 5.1.15 and the notification to release the funds was sent to Amazon the same day. At this time our records show Amazon has released the funds. If you have contact information for someone at Payments by Amazon or a transaction number, please let us know and we can contact them to see what status is on your order. Our records indicate that the order was canceled and the funds sent to Amazon. Please let us know if you have any additional questions.Best Regards,[redacted]Teamexpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:Other items were included in both orders, which we received. You have provided no explanation of the charges made on our account. We have been charged three separate times for the amounts of $74.99, $59.50, and $68.43. How did you come to those amounts? How much did we pay in tax? How much for shipping? Why didn't we receive notification that part of our order was unavailable? The amounts listed on our email receipts are not matching up with the amounts deducted from our debit account. This is a poor business practice. We will pay you what we owe, but we expect an explanation for what is due. Your communication with customers is seriously lacking.
Regards,
[redacted]
We sincerely apologize for the delay and inconveniences you experienced with this order. Unfortunately, the pants ordered were a closeout item. We were informed that the items were no longer available from the manufacturer, and we would not be receiving an expected shipment. We...
apologize this was not your preference. Our system automatically cancels any open orders for products we will not be able to fulfill, and generates an email to our customers notifying them. At this time I have cancelled the remaining open line pants. If Mr. [redacted] would prefer to return the items we will issue a pre paid return label at no cost to him, and expedite his refund. He was not charged for the items that cancelled, as we only bill upon shipment. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:
I only received part of the shipment the youth large shirts but was still charged for the mediums and never receieved a shipping notice so I don't know when they shipped and if they did where they shipped to, and if it was to the address that was [redacted] then I will never receive them. The order had the correct address but I have had to spend a lot of time with UPS just to even get the large shirts as I at least had the tracking number. Someone needs to call me [redacted] as you can still not get through on the customer service line.
Regards,
[redacted]