We sincerely apologize for the delays and inconveniences you experienced with this order. At this time the refund has been processed in the amount of $99.48. It should be visible on the credit card account within 5 business days. If you have not received the credit within 5 business days please let us know. Again, we apologize for the inconveniences you experienced. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the inconvenience. A prepaid UPS return label will be sent to the email address listed on this claim today. Once the product has been returned to us it will be promptly refunded to the original payment method on the order. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Our accounting department informs us that you have filed a chargeback against this order with your bank and I've instructed the accounting department to accept that chargeback. You should see those...
funds in your account within the next day or so. If you have any additional questions please let us know.Best Regards,[redacted]
Revdex.com:
Hello to whom this may pertain to but I would lIke to Thank you for the work you have done to resolve my issue with team express they have sent me the shirts . It's amazing how fast they were able to get...
them shipped this time . Again thank you for all the help it is greatly appreciated . Keep up the great work thank you
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been processed back to the card used on this order. The refund should be visible on the account within 5 business days. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. I have emailed our warehouse to cancel the order since the items...
were on back order and we were unable to meet your shipping deadline.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience that our customers are experiencing due to our system conversion. At this time Mr. [redacted]'s order has shipped via UPS tracking # [redacted]. If he still wishes to get his money back he can return the cleats to us for a full...
refund. Again, we apologize for the delays. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: This is not only inconsiderate of a company, but the most unprofessional response from any individual. This company kept indicating that they had system problems and took no further responsibility of not resolving this issue. To issue only an apology is not enough and not acceptable. The expenses I incurred were real and are what I am looking for to close this matter. This matter will never be closed with just an apology. I am looking for them to send me a check for no less than $40 to fix and close this matter, once and for all.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In my attachment I have information regarding what the business asked for.
We sincerely apologize for the delay and inconvenience you experienced with this order. A prepaid UPS return label will be sent to the email address on this claim within 24 hours. Once the product is received back in our warehouse it will be promptly refunded. Please let us know if...
you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find it hard to believe they cannot send me my glove within the time needed. I would of preferred to have my glove delivered than cancel. I would like to know the reason why we could not have this delievered instead of canceling like how I had requested.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the cleats have been cancelled per your request. You were not billed for them, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] P.S. I canceled the order only because Team Express canceled my glove order and informed me of this via phone. I feel they did this because I filed a Revdex.com complaint. They gave me the option of picking another glove but not my original glove any more. I feel they forced me to cancel the order since I filed the complaint. That same day I went on a competitive website, Baseball Savings, and ordered the exact same glove that Baseball Express said was no longer available from Rawlings. The glove was delivered to me in 4 days. Needless to say, I will be using their competitor from here on out.
We sincerely apologize for the delays and inconvenience our customers have experienced due to our system conversion. Ms. [redacted] bat shipped on 3.4.15 via UPS tracking #[redacted] and was delivered on 3.6.15. Please let us know if you have any additional questions or...
concerns.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconveniences. At this time item PRO150 has been cancelled and a refund issued in the amount of $9.88 back to your Amazon account. We have also substituted the product at no additional cost per the request. They are being shipped directly from Champro. We apologize for the miscommunications regarding stock and availability. The system errors have resulted in incorrect information being given on this product. It was never our intention to mislead any customer, as we thought we had accurate information. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help in this matter. Without your initiation, I was getting absolutely no response from this company. I will never order from them again if this is how they do business. Their responses sound sincere, but their actions did not show honesty whatsoever. They advertise items at reduced prices, but then they do not send out those items as advertised. This company baits people with these offers and then does not send out those advertised values.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I do see a credit balance pending on your account. I have instructed my accounting department to refund that balance back to your original form of...
payment. You should see that refund within the next couple of business days. We apologize for the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,
[redacted] TeamExpress.com Customer Service
We apologize the resolution was not satisfactory. However, we are unable to ship something we do not have from Nike. We are still waiting on the cleats to arrive from Nike. If you would prefer to cancel the order please let us know. The order has already been upgraded to expedited shipping at no additional cost. Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconveniences you experienced with this order. At this time the refund has been processed in the amount of $99.48. It should be visible on the credit card account within 5 business days. If you have not received the credit within 5 business days please let us know. Again, we apologize for the inconveniences you experienced. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the inconvenience. A prepaid UPS return label will be sent to the email address listed on this claim today. Once the product has been returned to us it will be promptly refunded to the original payment method on the order. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Our accounting department informs us that you have filed a chargeback against this order with your bank and I've instructed the accounting department to accept that chargeback. You should see those...
funds in your account within the next day or so. If you have any additional questions please let us know.Best Regards,[redacted]
Revdex.com:
Hello to whom this may pertain to but I would lIke to Thank you for the work you have done to resolve my issue with team express they have sent me the shirts . It's amazing how fast they were able to get...
them shipped this time . Again thank you for all the help it is greatly appreciated . Keep up the great work thank you
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been processed back to the card used on this order. The refund should be visible on the account within 5 business days. Please let us know if you have any...
additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:because we have the necklace we do not have the sleeve and tape
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. I have emailed our warehouse to cancel the order since the items...
were on back order and we were unable to meet your shipping deadline.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience that our customers are experiencing due to our system conversion. At this time Mr. [redacted]'s order has shipped via UPS tracking # [redacted]. If he still wishes to get his money back he can return the cleats to us for a full...
refund. Again, we apologize for the delays. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: This is not only inconsiderate of a company, but the most unprofessional response from any individual. This company kept indicating that they had system problems and took no further responsibility of not resolving this issue. To issue only an apology is not enough and not acceptable. The expenses I incurred were real and are what I am looking for to close this matter. This matter will never be closed with just an apology. I am looking for them to send me a check for no less than $40 to fix and close this matter, once and for all.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In my attachment I have information regarding what the business asked for.
We sincerely apologize for the delay and inconvenience you experienced with this order. A prepaid UPS return label will be sent to the email address on this claim within 24 hours. Once the product is received back in our warehouse it will be promptly refunded. Please let us know if...
you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and find it hard to believe they cannot send me my glove within the time needed. I would of preferred to have my glove delivered than cancel. I would like to know the reason why we could not have this delievered instead of canceling like how I had requested.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the cleats have been cancelled per your request. You were not billed for them, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] P.S. I canceled the order only because Team Express canceled my glove order and informed me of this via phone. I feel they did this because I filed a Revdex.com complaint. They gave me the option of picking another glove but not my original glove any more. I feel they forced me to cancel the order since I filed the complaint. That same day I went on a competitive website, Baseball Savings, and ordered the exact same glove that Baseball Express said was no longer available from Rawlings. The glove was delivered to me in 4 days. Needless to say, I will be using their competitor from here on out.
We sincerely apologize for the delays and inconvenience our customers have experienced due to our system conversion. Ms. [redacted] bat shipped on 3.4.15 via UPS tracking #[redacted] and was delivered on 3.6.15. Please let us know if you have any additional questions or...
concerns.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconveniences. At this time item PRO150 has been cancelled and a refund issued in the amount of $9.88 back to your Amazon account. We have also substituted the product at no additional cost per the request. They are being shipped directly from Champro. We apologize for the miscommunications regarding stock and availability. The system errors have resulted in incorrect information being given on this product. It was never our intention to mislead any customer, as we thought we had accurate information. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help in this matter. Without your initiation, I was getting absolutely no response from this company. I will never order from them again if this is how they do business. Their responses sound sincere, but their actions did not show honesty whatsoever. They advertise items at reduced prices, but then they do not send out those items as advertised. This company baits people with these offers and then does not send out those advertised values.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I do see a credit balance pending on your account. I have instructed my accounting department to refund that balance back to your original form of...
payment. You should see that refund within the next couple of business days. We apologize for the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,
[redacted] TeamExpress.com Customer Service
We apologize the resolution was not satisfactory. However, we are unable to ship something we do not have from Nike. We are still waiting on the cleats to arrive from Nike. If you would prefer to cancel the order please let us know. The order has already been upgraded to expedited shipping at no additional cost. Best Regards,[redacted] TeamExpress.com Customer Service