We sincerely apologize for the confusion but the refund was issued on 4.24.15. Attached is an image showing the refund being issued from our payment system. Please verify with [redacted] and your bank for further updates on this refund. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: not only was the piece of equipment not sent to me but they returned my money without asking me or reordering the item that's in stock. The only thing that will make it right is to send me the item next day air at no cost I am willing to pay for the item of course just ship it at no cost this seems fair to me. I ordered this item feb 3 and still had no response as of feb 24. This practice is unexceptable business practice. I believe they returned my money to get rid of me. They didn't even bother to try and make it right I know the item is in stock I want to know why they didn't try to fix it. This item is for my grandson it's very important to us.
Regards,
[redacted]
Once again, we sincerely apologize for the delay regarding your order, as well as any confusion this situation may have caused you. At this time, there are currently three options we can take to complete your order due to the lack of stock with Majestic. Those options are as follows: we can substitute the backordered items for a different, in-stock item with Majestic, we can wait for the items to come back into stock, which will not be until at least 4.27.2016, or we can simply have the order cancelled. Please feel free to contact us wherever is convenient for you with your decision as to how you would like to move forward. We are available via email or live chat between the hours of 9am-5pm CST, Monday - Friday, over the phone at 1.800.937.4800 Monday - Friday between the hours of 7am and 11pm CST and 9am - 5pm CST on Saturdays. Of course, you are also welcome to respond with your decision here, though I would recommend contacting us through one of the above listed methods as you will receive immediate assistance versus having to wait a business day for our response. Please let us know if there is anything further we can do to assist you. Thank you, [redacted] www.TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A simple reply to my numerous requests to your customer service department would have been sufficient, but the lack of consideration shown fromn your company will lead me to not due business again with your company nor will I recommend your company. I request once again that you ship this order in a timely manner
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and your account has been refunded. If you have any additional questions please let us know.Best Regards,[redacted]Teamexpress.com Customer Service?
We apologize Mr. [redacted] feels he didn't receive the best service. Unfortunately, it is our policy with Surepost shipments that after the shipment has been created we must wait 14 business days before we can begin the claim. At this time Mr. [redacted] has been refunded for the entire...
purchase amount including shipping for a total of $76.90. If there are any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: In the original complaint I provided the tracking number, date, and time the items being returned were received by your company. I even provided the name of the person that signed for the package.Here is the UPS Tracking Number again: [redacted]It has been over 3 weeks since you have received the return items. I expect a full refund for what was returned without a deduction for postage paid by you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to point out that at no point did anyone from their company ever respond to me directly regarding my order, even though I sent numerous emails and called several times (no one EVER answered the phone there) until AFTER I made a complaint with the Revdex.com. Once, I had gone to the trouble of filing a complaint, my order magically appeared in the mail. I will never order from this company again and I will tell as many people as I can who are interested in the same type of items not to order from them, as well.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. After researching your account, I noticed a credit pending on the...
account. I've asked our accounting department to refund that back to your original pay method and you should see that refund in the next couple of business days.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience due to our system conversion. Per your request via phone on 4.2.15 the order has been cancelled. Your Amazon account has been refunded in full. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
FYI - I work for a telecommunications company and I know how easy it is to add numbers, specifically toll free. This is by far the worst customer experience I have ever had, and I will make certain to inform all the teams, leagues, etc...that I am associated with, about my experience.
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: I cancelled my order for the bat and the bag several weeks ago. I already purchased the bat elsewhere so I do not want the bat or the bag. It is not my fault your ordering system is backed up or you are unable to keep up with your emails.Regards,[redacted]
From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, April 10, 2015 1:16 PM To: [redacted] Subject: Complaint ID #[redacted] Ms [redacted], My complaint has NOT be resolved and to sum up my complaint. Over the course of the 6 weeks, I have emailed Team Express numerous times, I have called numerous times (most recently today 4/10/15 in fact rang over and over again for 10 minutes, finally hung up, no one picked up), I have confirmation emails saying that I have emailed them but to date 4/10/15 NO one has gotten back to me. This is the reason why I have contacted Revdex.com because I have not been contacted on this matter. If someone would actually pick up the phone I could AGAIN inform them that I am due a refund for the items that I cancelled, approx $46.00. They say that I have not been charged until they shipped my items but this is NOT true. SO, I placed my order with Team Express on February 27, 2015 in the amount of $146.56 and there were 6 items total ordered. One of the times I actually got through to a customer service rep, 1 1/2 hours on hold later, I was told that I will not be billed until they have shipped. I explained to him that I certainly HAD been billed, on February 27, 2015 when I placed the order and I was looking at the debit on my checking account right than. He said that wasn't possible and that I probably had a credit. I AGAIN explained to him that I DID NOT have a credit, I think I know what a debit/credit looks like. He said that he would have a supervisor call me back, I said did he REALLY think a "supervisor" would call me back and he assured me they would, that was March 17, 2015 and to date I have not received a call from a "supervisor". To answer the email back from Team Express, yes I received the 4 items that were shipped, yes I did not send them back as I paid for them and honestly my son needed them for baseball. There is no purpose in emailing them because they do not answer back, I do not have hours of time to sit on the phone HOPING that someone answers. All I want is my $46.00 refund that IS DUE BACK TO ME. I have proof of them charging my account in the form of an email, I have proof of the "emails" that I sent them with a "default ticket #" from Team Express, I have proof with my bank statement that I was charged the full amount of $146.56 with NO CREDIT BACK. I believe this issue is NOT resolved. I can not get any answers from Team Express but they obviously seem to be getting back to Revdex.com on it. Please reopen my case as this has NOT been resolved. If you need me to send my PROOF than I will be happy to do so. Thank you, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request on 4.21.15 via phone the order has been cancelled. You were not billed as we only bill upon shipment. However, an authorization hold was placed on the credit card at the time of...
order placement. This authorization should have fallen off within 7-10 business days. If it is still showing on your account please let us know so we can contact your bank. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
HOWEVER this was a ridiculous process. Months later, several HOURS waiting on the phone to talk to customer service. Getting emails one of my items discontinued MONTHS after I ordered it. Please get back to they way you USED to run your business. HORRIBLE experience.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time we will be issuing a pre paid return label to the email address listed on this claim. Once the product has been received back we will expedite the return to the credit card on file. ...
The return will be processed within 24-48 hours of receipt back to us, and the credit should be visible within 3-5 business days. Again, we apologize for the errors that occurred and inconveniences it may have caused. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service ?
We sincerely apologize for the delay and inconvenience due to our system conversion. Your order was shipped via UPS tracking # [redacted] on 4.1.15. If you would prefer to return the shoes for a refund please visit the returns section of our website to create a return...
label. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the inconvenience regarding Mr. [redacted]' recent order with us, as well as for any confusion regarding how Express Cash works. I have provided a copy of the terms and conditions for Express Cash below for reference: Express Cash Can Only Be Earned Via Promotional Offer. ...
Express Cash can be redeemed at checkout. Enter your Express Cash code at checkout on your next order to redeem your Express Cash. Offer valid for online purchases only. Entire order must be shipped to a single address. Does not apply to retail store purchases, prior purchases, or open orders and cannot be combined with any other offer. May not be used towards purchase of gift cards, gift certificates, pitching machines, balls, drop-ship items, team orders, or select items. May not be redeemed for legal tender. Promotion may be modified or terminated at any time. Certain restrictions may apply. Promo code for Express Cash must be entered at checkout to redeem the discount. Only one Express Cash code may be applied to an order. Express Cash codes may only be used one time. Any remaining Express Cash will expire once code is used. In the event of a returned item, the total value of Express Cash used in the order will be applied to any returned items first. For example, if returning $100 worth of items and $50 in Express cash was used to purchase the order, customers will receive a refund in the amount of the subtotal of the order, less the full Express Cash value used and any return shipping label costs. To further clarify, Express Cash is essentially a virtual coupon that is applied to the entire balance of an order meeting the above stated requirements. It cannot be redeemed for cash, which means that we cannot issue a refund for legal tender where none was given. In the event of a returned item, the total value of Express Cash used in the order will be applied to any returned items first due to this. As Mr. [redacted]' returned item was less than the $50 in Express Cash used, we cannot issue a refund for legal tender. Please let us know if we can be of assistance in further clarifying this issue. Thank you, [redacted] www.TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced on your order, due to our recent system conversion. I show that your order is scheduled to be delivered mid next week. Again, we apologize for the delay. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.com Customer Service
Good afternoon [redacted], We sincerely apologize for the delay regarding your refund, as well as any confusion regarding it. Our records indicate that your account was refunded in the amount of $60.90 as of 7.30.2015. I have attached copies of the transactions numbers for your reference. Please...
feel free to contact your bank and reference these numbers if you are unable to locate the credits in your account history. This brings the remaining balance of your order to $11.94.Per our company policy, we do not normally offer refunds for the cost of shipping. The total cost of your items was $55.94; you were refunded this amount, along with $5 in partial shipping costs, on 7.30.2015. As of today, your account has been issued a refund in the amount of the difference: $11.94. Please allow up to 3-5 business days for this credit to be reflected on your account, depending on your bank. Please let us know if there is anything further we can do to help!Thank you, [redacted]www.TeamExpress.comCustomer Service
We sincerely apologize for the confusion but the refund was issued on 4.24.15. Attached is an image showing the refund being issued from our payment system. Please verify with [redacted] and your bank for further updates on this refund. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: not only was the piece of equipment not sent to me but they returned my money without asking me or reordering the item that's in stock. The only thing that will make it right is to send me the item next day air at no cost I am willing to pay for the item of course just ship it at no cost this seems fair to me. I ordered this item feb 3 and still had no response as of feb 24. This practice is unexceptable business practice. I believe they returned my money to get rid of me. They didn't even bother to try and make it right I know the item is in stock I want to know why they didn't try to fix it. This item is for my grandson it's very important to us.
Regards,
[redacted]
Once again, we sincerely apologize for the delay regarding your order, as well as any confusion this situation may have caused you. At this time, there are currently three options we can take to complete your order due to the lack of stock with Majestic. Those options are as follows: we can substitute the backordered items for a different, in-stock item with Majestic, we can wait for the items to come back into stock, which will not be until at least 4.27.2016, or we can simply have the order cancelled. Please feel free to contact us wherever is convenient for you with your decision as to how you would like to move forward. We are available via email or live chat between the hours of 9am-5pm CST, Monday - Friday, over the phone at 1.800.937.4800 Monday - Friday between the hours of 7am and 11pm CST and 9am - 5pm CST on Saturdays. Of course, you are also welcome to respond with your decision here, though I would recommend contacting us through one of the above listed methods as you will receive immediate assistance versus having to wait a business day for our response. Please let us know if there is anything further we can do to assist you. Thank you, [redacted] www.TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A simple reply to my numerous requests to your customer service department would have been sufficient, but the lack of consideration shown fromn your company will lead me to not due business again with your company nor will I recommend your company. I request once again that you ship this order in a timely manner
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and your account has been refunded. If you have any additional questions please let us know.Best Regards,[redacted]Teamexpress.com Customer Service?
We apologize Mr. [redacted] feels he didn't receive the best service. Unfortunately, it is our policy with Surepost shipments that after the shipment has been created we must wait 14 business days before we can begin the claim. At this time Mr. [redacted] has been refunded for the entire...
purchase amount including shipping for a total of $76.90. If there are any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: In the original complaint I provided the tracking number, date, and time the items being returned were received by your company. I even provided the name of the person that signed for the package.Here is the UPS Tracking Number again: [redacted]It has been over 3 weeks since you have received the return items. I expect a full refund for what was returned without a deduction for postage paid by you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to point out that at no point did anyone from their company ever respond to me directly regarding my order, even though I sent numerous emails and called several times (no one EVER answered the phone there) until AFTER I made a complaint with the Revdex.com. Once, I had gone to the trouble of filing a complaint, my order magically appeared in the mail. I will never order from this company again and I will tell as many people as I can who are interested in the same type of items not to order from them, as well.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. After researching your account, I noticed a credit pending on the...
account. I've asked our accounting department to refund that back to your original pay method and you should see that refund in the next couple of business days.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience due to our system conversion. Per your request via phone on 4.2.15 the order has been cancelled. Your Amazon account has been refunded in full. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
FYI - I work for a telecommunications company and I know how easy it is to add numbers, specifically toll free. This is by far the worst customer experience I have ever had, and I will make certain to inform all the teams, leagues, etc...that I am associated with, about my experience.
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because: I cancelled my order for the bat and the bag several weeks ago. I already purchased the bat elsewhere so I do not want the bat or the bag. It is not my fault your ordering system is backed up or you are unable to keep up with your emails.Regards,[redacted]
From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, April 10, 2015 1:16 PM To: [redacted] Subject: Complaint ID #[redacted] Ms [redacted], My complaint has NOT be resolved and to sum up my complaint. Over the course of the 6 weeks, I have emailed Team Express numerous times, I have called numerous times (most recently today 4/10/15 in fact rang over and over again for 10 minutes, finally hung up, no one picked up), I have confirmation emails saying that I have emailed them but to date 4/10/15 NO one has gotten back to me. This is the reason why I have contacted Revdex.com because I have not been contacted on this matter. If someone would actually pick up the phone I could AGAIN inform them that I am due a refund for the items that I cancelled, approx $46.00. They say that I have not been charged until they shipped my items but this is NOT true. SO, I placed my order with Team Express on February 27, 2015 in the amount of $146.56 and there were 6 items total ordered. One of the times I actually got through to a customer service rep, 1 1/2 hours on hold later, I was told that I will not be billed until they have shipped. I explained to him that I certainly HAD been billed, on February 27, 2015 when I placed the order and I was looking at the debit on my checking account right than. He said that wasn't possible and that I probably had a credit. I AGAIN explained to him that I DID NOT have a credit, I think I know what a debit/credit looks like. He said that he would have a supervisor call me back, I said did he REALLY think a "supervisor" would call me back and he assured me they would, that was March 17, 2015 and to date I have not received a call from a "supervisor". To answer the email back from Team Express, yes I received the 4 items that were shipped, yes I did not send them back as I paid for them and honestly my son needed them for baseball. There is no purpose in emailing them because they do not answer back, I do not have hours of time to sit on the phone HOPING that someone answers. All I want is my $46.00 refund that IS DUE BACK TO ME. I have proof of them charging my account in the form of an email, I have proof of the "emails" that I sent them with a "default ticket #" from Team Express, I have proof with my bank statement that I was charged the full amount of $146.56 with NO CREDIT BACK. I believe this issue is NOT resolved. I can not get any answers from Team Express but they obviously seem to be getting back to Revdex.com on it. Please reopen my case as this has NOT been resolved. If you need me to send my PROOF than I will be happy to do so. Thank you, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. Per your request on 4.21.15 via phone the order has been cancelled. You were not billed as we only bill upon shipment. However, an authorization hold was placed on the credit card at the time of...
order placement. This authorization should have fallen off within 7-10 business days. If it is still showing on your account please let us know so we can contact your bank. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
HOWEVER this was a ridiculous process. Months later, several HOURS waiting on the phone to talk to customer service. Getting emails one of my items discontinued MONTHS after I ordered it. Please get back to they way you USED to run your business. HORRIBLE experience.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time we will be issuing a pre paid return label to the email address listed on this claim. Once the product has been received back we will expedite the return to the credit card on file. ...
The return will be processed within 24-48 hours of receipt back to us, and the credit should be visible within 3-5 business days. Again, we apologize for the errors that occurred and inconveniences it may have caused. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service ?
We sincerely apologize for the delay and inconvenience due to our system conversion. Your order was shipped via UPS tracking # [redacted] on 4.1.15. If you would prefer to return the shoes for a refund please visit the returns section of our website to create a return...
label. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the inconvenience regarding Mr. [redacted]' recent order with us, as well as for any confusion regarding how Express Cash works. I have provided a copy of the terms and conditions for Express Cash below for reference: Express Cash Can Only Be Earned Via Promotional Offer. ...
Express Cash can be redeemed at checkout. Enter your Express Cash code at checkout on your next order to redeem your Express Cash. Offer valid for online purchases only. Entire order must be shipped to a single address. Does not apply to retail store purchases, prior purchases, or open orders and cannot be combined with any other offer. May not be used towards purchase of gift cards, gift certificates, pitching machines, balls, drop-ship items, team orders, or select items. May not be redeemed for legal tender. Promotion may be modified or terminated at any time. Certain restrictions may apply. Promo code for Express Cash must be entered at checkout to redeem the discount. Only one Express Cash code may be applied to an order. Express Cash codes may only be used one time. Any remaining Express Cash will expire once code is used. In the event of a returned item, the total value of Express Cash used in the order will be applied to any returned items first. For example, if returning $100 worth of items and $50 in Express cash was used to purchase the order, customers will receive a refund in the amount of the subtotal of the order, less the full Express Cash value used and any return shipping label costs. To further clarify, Express Cash is essentially a virtual coupon that is applied to the entire balance of an order meeting the above stated requirements. It cannot be redeemed for cash, which means that we cannot issue a refund for legal tender where none was given. In the event of a returned item, the total value of Express Cash used in the order will be applied to any returned items first due to this. As Mr. [redacted]' returned item was less than the $50 in Express Cash used, we cannot issue a refund for legal tender. Please let us know if we can be of assistance in further clarifying this issue. Thank you, [redacted] www.TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced on your order, due to our recent system conversion. I show that your order is scheduled to be delivered mid next week. Again, we apologize for the delay. Please let us know if you have any additional...
questions.Best Regards,[redacted]TeamExpress.com Customer Service
Good afternoon [redacted], We sincerely apologize for the delay regarding your refund, as well as any confusion regarding it. Our records indicate that your account was refunded in the amount of $60.90 as of 7.30.2015. I have attached copies of the transactions numbers for your reference. Please...
feel free to contact your bank and reference these numbers if you are unable to locate the credits in your account history. This brings the remaining balance of your order to $11.94.Per our company policy, we do not normally offer refunds for the cost of shipping. The total cost of your items was $55.94; you were refunded this amount, along with $5 in partial shipping costs, on 7.30.2015. As of today, your account has been issued a refund in the amount of the difference: $11.94. Please allow up to 3-5 business days for this credit to be reflected on your account, depending on your bank. Please let us know if there is anything further we can do to help!Thank you, [redacted]www.TeamExpress.comCustomer Service