Tempo

I have been using Tempo Mechanical Services for several years. Today I had my AC spring maintenance performed by Fernando *** I received a call in advance of arrival, he was on time, professional and....clearly knew what he was doing. Very impressive and much appreciated. Thanks again Fernando; l plan to continue to use Tempo

Stephan was courteous, knowledgeable, prompt and efficient. He has worked for us several times and always does a outstanding job

Have used Tempo for years......ac/heating service always on time, efficient, friendly and knowledgeable.
Stefan is very professional and an excellent technician.

I have been a Tempo customer for several years. My latest service call was with Randy *** He was awesome.Called ahead of time as promised. Arrived promptly. Diligently performed what was needed ... even seemed to go above and beyond the call of duty!

Our Technician Randy *** was prompt, neat and very courteous, while doing the semi annual check on our system. We had questions on setting our thermostat, and he answered our questions while he adjusted the thermostat.
We have been customers of Tempo Mechanical for nearly 30 years, and two houses. During that time we have met many of the technicians from Tempo and have found Randy to have been one of the best.
We will request his services when it is time for the Fall maintenance check.

Tempo Mechanical Services, particularly technician Kim always provide outstanding service. I have been using Tempo for many years and would not use anybody else. They take care of you, are always friendly and polite, and provide outstanding service. They listen to your issues and concerns and take the time to answer questions.

Tempo Technician Fernando *** performed a semi-annual Spring checkup of my home HVAC system on 3/15/2019, and I want to commend him for the professionalism, knowledge, courtesy. He called before arriving, arrived on time, and completed the check-up in about 45 minutes. He took care to wear plastic booties so as not to track in dirt from outside. He very thoroughly checked the inside attic equipment and verified the drains worked properly and that the filter was clean. He cleaned the equipment of stray dust and dirt, and even swept up stray insulation and dust on the attic service platform. Outside, he checked and cleaned the compressor fan and equipment chassis. He check for correct values for the compressor and refrigerant. He reset the thermostat and verified proper operation. He answered all my questions, had me sign that I was satisfied on a tablet, and emailed me the service notice before he left. All with a courteous and friendly demeanor. Great service from Technician

My longtime service technician, Mark, did my spring maintenance today. He is excellent and professional every time he services my system; I think so much of him that I gave his name and Tempo's number to my neighbor, who passed *** to other neighbors.
Mark is more than a technician, he's a friend, to me and everyone he meets. He enjoys his work and his customers enjoy having him in their homes.
Thanks, Mark!

Fernando *** did the annual cooling system inspection and service at my home this afternoon. He was great and very gracious! Highly recommend Tempo Mechanical Services and Fernando.

I've been a customer of Tempo Mechanical Services for over 4 years, I have them come twice a year for AC system checkup, so while our system is past the average life expectancy it continues to operate well and efficiently. By getting the regular checkups we catch components like capacitors at end of life before they fail and so we haven't had problems with the system during the peak heating and cooling periods.
Their technicians are responsible and friendly. The one who came today, *** was no exception. Getting the job done, including changing the air filters, checking the gas pressure, replacing a dying capacitor and the other regular checkouts.
I recommend their annual service which includes the two visits a year and discounts on all services.

We bought a new Lennar home last year. This is the company Lennar uses for heat and air. We have had them out here 7 times since we bought this home. We bought the extended warranty which was misrepresented. We were told the filters were includedthey are not. The manager said he would send me 2 filters to make up for the techs misrepresentation. He sent 1 and no one seems to be able to send the other promised filter. We had techs here four times because our unit would completely ice over. It took the fourth time and a new tech to finally find a loose wire. Shouldn't that have been one of their first things to look for? I made an appointment in February for them to come out for their Spring Inspection on March 12. When the 12th came, I called and my appointment was no where to be found. So after numerous lies and misrepresentations, we are stuck with this company because of Lennar. You might want to think twice before calling them or buying Lennar since you would have no choice but to hassle with this company.

Ruben was very helpful and went out of his way to solve my problem! I would recommend Ruben to all my friends and family

Fernando *** did a great job! Came out on a Saturday night when I had a heating emergency during some very cold weather. Not only did he fix the problem quickly, but explained the problem and how to prevent future issues.

Recently moved into our new home and Tempo had completed the installation of the HVAC equipment during construction. I am a firm believer of preventative maintenance so I signed up for the Tempo Club to take care of all the scheduled tune-ups, cleaning and safety inspections. Had our first inspection today and our technician Fernando *** was fantastic! He took his time inspecting the equipment, answering our questions and provided us a very detailed report when he was finished. Can't thank Fernando and Tempo enough!

Tempo is charging me 1160 dollars to replace a compressor that all signs point towards they caused.
Tempo finally replaced my smelly evaporator coil that was supposed to be replaced over a year ago. they were constantly giving my part to other customers. I had previously had a damper motor that was not opening and closing properly due to the amount of installation that was not properly secured around the motor (by the way the the unit was only 3yrs old, Tempo installed the unit and supposedly serviced my unit from past maintenance visits) Finally, fast-forward to November 2018. They sent 2 guys to replace the evaporator coil which from my understanding should take 2 people about 2-3 hours to replace. The guys replaced it in 1 hour 20 mins. The very next day I experienced problems with the unit. the upstairs was heating properly but the down stairs was just blowing air at full capacity, no heat. They sent a technician out to check it out. he powered everything off and back then he changed some settings. He said the guys who replaced the evaporator coil had the thermostat on commercial instead of residential as well. Maybe that was part of the problem. he got it to working better but it was still not like it was prior. the air was warmer but not hot like upstairs. This continued every time the weather changed from hot to cold and vice versa when I changed the mode over the next 2 months. The cold was not cold and the hot was not very hot. Every time I changed the mode I would have the same issue. one (upstairs or downstairs) would cool or heat and the other would not. I called Tempo again during this time period to send a tech out because it kept happening and I didn't know what to do. The representative informed that they would charge me $93.00 service charge for the tech coming out which I thought was unacceptable. I had been having issues since day 1 after the replacement. I asked her to have the tech call me prior to coming out because the previous tech had shared with me what he did. So I wanted him to walk me through it to see if it would work again. he walked me through the proper shutdown of the unit and to power back on. This made upstairs and downstairs both work. However, as I mentioned previously the amount of heat and cool started to decline as the month went by. Until we all noticed that no matter what mode the system was on it felt the same. The unit still blows air but it was not hot or cold. It was just air. Then the beginning of the third month I noticed the unit would sometimes show Aux.Heat. I called tempo they sent a tech out and he told me the compressor was out. I told him that I've been having the issues every since they replaced the evaporator coil. I explained the past 2 month issues and he even admitted that it could have been something they possibly did or not but would not say for sure of course. I had 2 second opinions from companies they confirmed the compressor is bad but they also said based upon the details I described that it definitely seemed very odd and coincidental that my issues did not start until they replaced the coil even more so since the unit had been serviced by them should have noticed. I spoke with service manager Justin and I explained to him the history as I did here. Justin offered a complimentary service agreement that brought total from 1371 to 1160 to replace compressor. I tried to reason with him that it is possible that his guys messed up which he admitted that they install over 5000 units a years and about 3% of them they have issues. To me common sense is that mine could be a part of the 3% I was wanting them to waive the warranty labor since I believe their fault and the part is under warranty. He said no to that. However, I felt it was more than fair to split it 50/50 since they couldn't prove to me they did not cause the issue and I could not prove they did. Even though most would agree that it seems like something they did or not do. He would not agree to this either. Someone please help me out. I can afford to repair at that price.

Tempo technician Randy *** installed a Nest thermostat in our home today. He was very thorough and patient in answering our questions in a way that older and less technically savvy people can understand.

We also appreciate Tempo's prompt response to our call.

Great service. Randy *** is a credit to Tempo, courtesy and professional.

Dealt with John regarding installing two new water heaters. Work was done on time, per the quote, professional and neat. I even got a $100 discount because the work could not be done on the scheduled date because of illness.

We have had Randy service our heating and cooling equipment for years!! When I call tempo I always request Randy. He is always pleasant and so helpful. He knows his stuff too!! Thank you Randy for installing our new thermostat. It is working well.

Requested a hot water heater checked out. During visit technician discharged water through relief valve that leaked and required second visit.
Our hot water system consists of two water heaters in the garage that supply the house with the aid of a circulating pump. During the Spring service, the heaters were shut down and the water flushed through a hose connected to the bottom discharge valve. To my knowledge, all went smoothly and the units were restored to service. I cannot verify that both water heaters were operating when the work was completed, but with only two of us in the house normally, we may not notice if one unit is off line.
On 12/10 I noticed one heater not working. When the technician arrived, I explained the issue I had with the water heater, and that I was able to get it functioning again. I asked him to check it over as I have not previously experienced a loss of pilot light. I also discussed the issue of the loss of hot water when two showers were operating. He completed his visual inspection of the unit. Since I had been able to relight the unit earlier, it was at temperature. In order to test the performance of the main burner, he needed to discharge some water to drop the temperature to a point where the burner would come on. In my opinion there are three ways to accomplish this- turn on a hot water faucet in the house and let water flow, connect a hose to the water heater bottom drain valve blowing water out on the driveway, or opening the emergency relief valve and releasing water to the relief valve pipe that discharges outside the house. The technician elected to utilize the latter method. I thought at the time that this was not a good choice. In my professional experience over the years with valves and relief devices, I have been aware that these devices that have been in service may not seat again properly due to debris or other contamination. I did not want to question the competence of this experienced technician and remained quiet. It should be noted that he did not verify that the valve had reseated properly. This could have been easily accomplished by disconnecting the relief valve discharge pipe at the valve outlet and verifying that it was not dripping. The service call cost $79.00.
Eleven days later (12/21), I had some staining work done on the house and I was walking around examining it. As I came to the front porch, I looked over and noticed a damp spot in the mulch. Upon closer examination, I noticed a rapid drip coming from one of the three CPVC pipes that discharge at that location. The pipes are all associated with the water heaters- the drip pans tee into one, and each heater relief valve has a piped discharge. I examined piping in the garage and discovered that the unit that had been checked earlier in the month had a warm pipe from the relief valve indicating to me that the valve had not reseated properly and was leaking. I contacted Tempo and set up another service visit. I explained the situation when I called.
Two technicians came out to respond to the problem. I showed them the leak and the suspected source. They confirmed my assessment. In order to replace the valve with minimal mess, the water to and from the heaters needed to be shut down and some water drained the heater with the leaking valve. Since the relief valve was to be replaced, it made sense to use it to discharge excess water. The younger technician started to reach for the relief valve on the other heater as well. I told him not to touch it. I could see the problem being compounded with a second leaking relief valve. He complied with my request. The valve was replaced without incident and the system was refilled. Prior to the technicians departure, I went to check the drain line out front and saw that it was still dripping. It is a long pipe and I suspected it just had residual water to drain. However, I did request the technicians to disconnect the pipe at the relief valve discharge and verify that the valve was not leaking. There was not leakage and it was reconnected. This service visit cost me $189.00.