Terminix

Trying to get multiple quotes from various termite and pest control companies to determine best dealI would hate to have to walk around my house with every single company to do their own "Free" inspection to then tell me what it will cost meother local companies were very helpful over the phone and gave me a ball park figureTERMINIX stated they could NOT give me a quote and then kept saying stuff to tell me how important it was that they send their own guys out to inspect the property and how the cost can vary quite a bit based on their findings BUT still not quoteThe customer service was rude and poorI have both my square footage and my linear footage, but they still said they could not give me a quote

Hello, I have been ignored, on the receiving end of atrocious customer service, and victim of poor service in general from your company since January From the moment I called your company to help with a rodent problemYour salesman lied to me about the extinction programSaying it was a three year program when I come to find out months later it is one year with year of add on service if you wantThen he over charged me and added attic insulation to my bill which I never orderedOn top of that, he never gave me a contractHe forgot and never came back to give it to me or email me it when he said he wouldThen when I caught on to the gross over paymentI spent days trying to fix itThe problem was that he put my account under a wrong nameNO ONE could find me! Also, he lied and said there was a payment plan through a company that works like the Best Buy credit cardYou can apply for it and get 0% interest for a year to make paymentsTurns out that was a lie too because it is only for the first three months and then heavy interest afterSalesman finally calls me and says he need to make a new contract and get it signed so he can fix the payment and the account problemWe made a date and time for him to come byHe asked ME to call and remind HIM to come overGuess what?? HE never showedI still have no contract from your company The first appointment two kids come over and spend 15min looking around and put "trap" in the basementThey said they would be back one month later to checkI was told they would clean up rodent feces so when they come back they could tell if something is newThe service guys said they do not do thatJust another thing the salesman lied aboutOne month later, no one comesSo, I make the first of many, many call I have spent the better part of months on phones calls to schedule appointments which no one ever comes outEach call would take a long time due to the company trying to find my account since it was under a wrong name/addressEach time the person would say they are unable to fix it, but able to schedule appointmentsNO ONE WOULD EVER SHOW UPWhen I would call back, no one ever knew or could find that an appointment was madeFinally, in October of some one showed up to put "trap" down in my basement againThis lady promised she would be my exclusive contact from here on out and would be back in monthGuess what, no one came I finally had enough and wanted my service cancelled and a full refundThe service manager at the Aurora, IL location, KIM, told me I could not get oneWhen I told her my story she said that she would review my account and personally visit my home to verify what service I have been given to see if possibly I could get a refundGuess what???? On the day she was to come by, she was a NO SHOWI tried calling once a week for three weeks and no answer or reply to my messagesAlso, I asked her TWICE for a copy of my contractBoth times, she said she wouldI am still waiting for that contract months later I then was upgraded to talking to the branch Manager STEVEHe would tell me he is working on it with his boss because he is the only one that could authorize a refundI was told only the year extension could be refunded and that if I wanted the first year ANDREW, regional director, would have to approveSTEVE waited weeks to finally review my case with ANDREW ONLY because I kept calling himFinally he did, and guess what??? STEVE never called me back to let me know any updatesI called him and he tried to apologize for not following up with my case with his bossSteve was "busy" and could not find time to ask his boss for an answer I then tried for weeks to contact ANDREWVoicemails and emails sent on my behalf from the companyI could not call ANDREW directly because it is not protocol and he does not have an office number, only a cell numberThe dispatcher each time would tell me that within 24-hours someone should contact meNO ONE EVER CONTACTS MEI get a call from Steve one time and my phone rings TWICEI answer and he hangs upIn his note, he claims no answer and no voicemail available to leave message Today, I got off the phone with another dispatcher who now has copied the Division Director Scott V***Guess what?? I get to wait another 24-hours to see if anyone call me back Is this how you treat customers? Is this how you treat people? I have gotten no respect, service or acknowledgment from the beginningInstead, I have been lied to, over charged, ignored, and traps placed in year You have cancelled my service in November like I requested, but no refund for the entire paymentYOU have offered $for the extension yearsI paid $1560!!! NO ONE CARES at this placeNO ONE does what they say they will doIts manipulation and deceit

I called terminex in March of they told me they guarantee there work for bed bugs and the freeze treatment they have been out to my house 4times I called terminex in March to do bedbug inspection and they gave me an appraisal and told me they guarantee there work and a day warranty I have had out at my house times since I hired them and the last time they were out was07/06/this is now 07/15/and I still have bed bugs throughout my home I paid down and making payments on the rest I have Pict that were found today of bedbug eggs in my chair when I was told it was clean by Dennis k [redacted] when he did my home my cr isXXXXXXXX I would really like my money back so I can get a quality service done please they charged me plus interest

In August I met with a sales representative who quoted a price to do a pest exclusion and insulation replacement in our attic At that time, the rep indicated all attic insulation would be removed and replaced The service was performed, but not all attic insulation was removed as indicated, as the service personnel determined it was not necessary I have maintained that I am ok with this assessment but would like the charge to be reduced as the originally described work was not performed I have spoken repeatedly with branch managers asking for an itemized bill as well as reduction in the charged fee I have yet to receive any responses other than "looking into" the problem and failed promises of return calls Product_Or_Service: Pest exclusion and insulation replacement Order_Number: [redacted]

Terminix claims they sprayed my house I was giving Terminix a second chance after they charged my account for a service I was never informed of Now, they claim they came to my house and sprayed my house Then the billed me $for the spraying of my house However, after their "so-called" spraying of my house, my house was running over with huge cockroaches It was to the point of we were killing to cockroaches a day Usually when the house is sprayed, we have no problems However this time, we were running over with cockroaches I ended up going to ***'s and buying big bottles of Home Ortho and sprayed the house ourselves and as a result of the Home Ortho that was purchased with my own money, we no longer have cockroaches

Terminex did not do 95% of the work they were supposed to do and then overcharged meThey do nit return callsThey do not respond to emails For someone was to come to my house and do a full service Inspection and treatmentThe person who arrived spent minutes at my house and only went into room and never did the outdoor inspectiondays later I was charged I assumed when the lady only visited one room that I was going to be charged significantly lessWhen I found that I was then overcharged, I called and complainedAfter calls and several days later, [redacted] contacted meHe said he was going to take care of itHe told me he was giving me a full refund(This was March 13th) Its now March 22ndand Ive still not received my money backIve called the manager and emailed himHe does not call backI finally was able to get someone on the phone who told me that I have a credit on my terminex accountThis should have been refunded TO MY CREDIT

I hired Terminix from Homewood to treat bedbugsThey came out once on Dec1, We called multiple times to get a follow up treatment from Dec14th through Dec27th Nobody would return my phone callsI had to hire another company to treat my house because we still had bedbugs and Terminix would not come out or call us backWhen I first spoke to Terminix they said they would need to come out every two weeks to kill the bugs at every stage of lifeThey only came out once and wouldn't return my callI did not receive a return call until January 5th, I want my contract cancelled and a zero balance Product_Or_Service: Bedbug treatment

We paid for Termite Baiting Program $2680.00( termite plan number [redacted] ) on November 6th, This program is covered by the The Ultimate Protection Guarantee which is including "same-day solutions for any of your termite needs" and "100% satisfaction or your money back" On 3/05/we realized that we have termites at our home and my husband immediately called to TerminixHe was told that they don't have anyone to come to our house on SaturdayAfter one hour of speaking with at least people they agreed to send us a technicianHe came and sprayed some chemical stuffOn Monday, March 7th two technicians came to our house, inspected and refilled all the traps around our house.On March 13th in the early morning we found out that there was an attack of termites againWe instantly called Terminix and they told us that theydon't work on SundaysWe told them that our Termite Baiting Program is covering us at the same day( remember, that this program is including "same-day solutions for any of your termite needs" and "100% satisfaction or your money back")WE spent around two hours on the phone with different people from Terminix but we've got nothing.We were told that on the next day, Monday March 14th somebody would take care of our propertyNobody appeared on Monday and we called again Terminix and spent another hour to find out when their technician is comingOn Tuesday March 15th nobody came eitherWe called on 3/15/and the area manager wasn't able to organize anythingSo here we are with our termites in our houseIt is Tuesday night and nobody cameThis is not the right company to deal with Yours, very frustrated and angry customersMarch 15th,

Service contract signed 4/11/ Unable to get termite bait systems serviced due to road closure near my home 6/7/17: Termite bait stations scheduled to be serviced Technician did not show up VM stating due to Pippin road closure, unable to provide service I called Fairfield office, gave different access routes and rescheduled for the following day 6/8/17: Technician did not show up VM received, stating we will revisit when Pippin Rd opens I again called the Fairfield Office, manager was not available Rescheduled again for 6/9/6/9/17: Technician was no show I then called Terminix executive services and asked to cancel my contract and refund any money paid, totaling $to date I was told by Marisa that I was only entitled to the return of my deposit within days 6/20/17: VM requesting reschedule of services not rendered I called Executive Services again, speaking with Brenda T***, as she stated she would handle my complaint personally She reac

After encapsulation of my crawlspace in May of I noticed a cat urine odor in my houseTerminix has not been able to correct the odor issue After encapsulation of my crawlspace in May of I noticed a cat urine odor in my houseTerminix has not been able to correct the odor issue after numerous attemptsI paid them half down and financed the rest with a Terminix company called [redacted] Many letters have been written to themI recently had the [redacted] come to my house and they noticed the odor immediatelyThey determined that I do not have a gas leakI have had a pest control company check in the crawl space and they found nothing that would give off a cat urine odor

I was sold two contracts when All I wanted and needed was to get rid of miceHave no idea what I paid forWill not refund my money/cancel contract I request the service for a problem with mice onlyThe sale person MrB [redacted] stated he could resolve the problemI signed what was presented to me as one contractI informed him at the time I could not read contracts in Email and needed a hard copyHis response was he would mail me oneI continued asked for one on all of the service ticketsI never receive oneI reached out to their customer service deptI spoke with MsHN [redacted] who was able to reach out to SMAC who mailed me a copy on the contractsAt that point was when I realize I was sold two service contracts instead of oneWhen my credit card statement arrived it showed my deposit had been split an applied to two contracts# [redacted] and [redacted] When I complain to MsN [redacted] she place my service contracts in temporary cancellation statusShe was able to transfer me t

My pest issue has worsened after hiring Terminix I am very disappointed that my pest issue has worsened since hiring Terminix in AugustI initially had a minor ant problem that is now far more noticeable than anything previouslyTerminix staff are friendly and have come out routinely to spray additional times since my first service visitsTechnicians used spray and granular bait to "kill" the antsI was told after my very first visit in August to expect more activity and then the ant population will significant subside I can say that the exact opposite has happenedThere has been a rapid increase in activity and the number of ants, including several nests that populated over the last two monthsIt feels that what Terminix was giving the ants actually made them more resilient and reproduce even faster I have had a handful of additional service calls to no avail, the situation remains unchangedI asked what the technicians can do differently if ant traps could be place

I have received sub-standard service Several days after my home was exterminated for active termites, more active termites were found in the area A Terminix inspector returned to my home, where it was determined that the exterminator did not spray under the house as requested and paid for The earliest date for an exterminator to return is a day where I have plans to be out of town On the back of already being cheated and taken advantage of once, I cannot trust them to rerurn and perform the service while I am away

terminix did not provide the service requested and did not refund the pest control fee when requested I contacted terminix to correct an unknown mouse entry problem in my home A sales agent came out and told me that terminix could correct the problem and after looking into my crawl space indicated that he was very certain that my home also had termites Sales Representative told me to remove the landscaping near the crawl space door so he could go inside Did that Representative came back a week later and again looked into the crawl space and said that I do not have termites Asked me to sign an electronic agreement and write a check for $for the mouse blocking service Said he would send a technician to put mouse blocking material in garage and areas where the technician saw possible mouse entry Several days later the technician arrives and indicates that he was there to put mouse traps with rat poison down in kitchen and garage I told him that I already had huma

I have tried to cancel my account several times but they still keep charging me They are not performing the service I pay for as I have bugs I have emailed Terminix several times to cancel my account because I have bugs in my house that I never had before I have told the after this last non service that if they charged me I would file this complaint My account has been charged $ I have tried to stop the auto pay on my account, but I can not do that I have asked for a refund of the amount I paid for the non services this year

I called terminex to get services for getting rid of the bed bugs in my house, they referred us to schendle pest services, for a heat treatmentThis was in December We paid $2,down, and financed the other $2,My contract with schendle says, they guarantee that the bugs be gone in daysI called them every weeks to come do chemical treatments until the end of may when they told us, they could not service us anymore without paying them for another serviceWhen I called the office, they told me we were cleared of bugs the 3rd time out, that it must be reinfestationbut that was certainly not the case, and if it was, they have been coming out and treating for free? I have now had to tear out walls, and buy all new beds, and I have kidsI don't feel like they help up to their guaranteeI am currently behind months due to having to tear down and rebuild my kids roomsHelp Product_Or_Service: Heat/chemical treatment Account_Number: [redacted]

Description of billing and service expectations is misleading and deliberately unclear I called Terminix for service in June of for an ant problemI agreed to a quarterly treatment since I wasn't sure one treatment was going to do itThis agreement was made with the assurance that future appointments would be scheduled with me in advance and that canceling would be no trouble The morning of Sept 21, I received a text notification that a technician was on his way to my homeI called immediately to cancel, thinking this was a system error since I had not scheduled an appointmentAfter being on hold for an excessive amount of time, I was told that canceling was no problem and that I would not be billed for this serviceI was then transferred to the cancelations department, and while on hold again, received an emailed invoice stating that service had been completed despite my attempt to cancel and that I would be charged $No one at Terminix could or would remove the ch

Terminix performed a serviced at my home when I had cancelled the service Terminix charged me for the service On July 8, 2016, Terminix performed a follow up pest control service at my home (inside and outside)Terminix called me and stated they were performing another service at my home on July 12, I canceled the service over the phone with the Terminix customer service rep on July 11, As mentioned above, another pest control service was performed July 12, The technician did not leave a statement of services performed, only his phone number I called and spoke with the technician and he confirmed he performed a service outsideSince no billing statement was left detailing service or time on property, I do not know what or if a service was performed I immediately called Terminix customer service and they stated I would be charged for the service even though they acknowledged that I had canceled the service They stated I had a contract with Terminix whic

The quality of work has declined drastically within the last few yearsThe technicians are not well trained and they do not have a systematic protocol to followWhen you ask for a different technician, they ignore your request and send the same one The Mosquito treatments are totally useless Recently, when you call Terminix, it takes forever to be able to talk to an agentThe call hold time is ridiculousThey either want to deliberately avoid talking to you or they are getting so many calls/complains, that they cannot answer the calls in a reasonable time

We purchased an exclusion service that had ultimate protection guaranteeWe have had it for months, and the problem is still unresolved Product_Or_Service: Rodent Exclusion Service Account_Number: XXXXXX