Terminix

We bought a house and paid to take over the "termite bond" that has been on the house for yearsWe started to renovate and found A LOT of termite damage to a load bearing wall, around door frames, and even have personally seen live termites since around different areas of the houseAfter terminix refused multiple times to come and take care of the damage and calling for over weeks requesting a call from a manager, finally a manager visited our homeWe showed him the damaged studs that had been removed only for him to tell us that they only treat and don't take care of damageWhen we showed him the studs with damage he told us the damage was older then th year old bond Guarantee? I don't think soUnfortunately terminix does not guarantee a product that failed to work and seems to not care anything about taking the customer's money they charge for a service they fails to performThey refuse to reimburse the money to transfer the bond nor will they tent the house with live termitesWe are very unhappy and feel that a major corporation has taken advantage of the customerMy advice is to not trust them with protecting your home from termites

Terminix treated my home without my consent A Terminix sales rep came to my home trying to sell a home pest control service package contract I told him we have a local company we already use Terminix then showed up at my home and treated it without myself being home and without any written consent to do so I did not sign anything authorizing this work to be done and now receive bills from Terminix

Manager Amir cancelled my agreement without knowledge to me, after being rude and condescending to me, and failed to give me a refund On December 12, 2016, Terminix manager Amir cancelled my service agreement without knowledge to me after being rude and condescending to me regarding a complaint about lateness of the exterminator aka technician On December 10, 2016, a Terminix technician was to come to my home between 2pm-4pm for initial pest control, as per Master Agreement #: XXXX-XXXXXXX and Work Order #: XXXXXXXXXXX The technician failed to show up on time and showed up an hour late at 5PM I spoke to several people at Terminix, and lastly manager Amir I asked MrAmir for a refund of $118.67, but at no time did I request that he cancel the agreement for pest control In reviewing my e-mail dated December 12, at 11:PM, I found that MrAmir unilaterally cancelled the agreement for quarterly pest control and also charged my debit card in the amount of $ Mr

Did not renew termite contractInitial contract expires 9/13/ Tech came before expiration even though I rescheduled & then front charged $ Many complaints I was told I had rodents in attic & that there were signs of rodents Let them talk me into rodent contract that cost over $1000, which I paid in full & on time Rodent exclusion services halfway completed & had to call several times for them to finish entry points 1st week after traps installed techs verified there were no signs of rodents & that I was sold a contract for a service I didn't need & was lied to by salesman I called Terminix to cancel the service, that I was liked to & was assured by Sonia that it was canceled & she noted the fileStill received bills monthly & paid them Many times I rescheduled tech visits & they came out anyway & half-serviced home stating other areas inaccessible since I wasn't home I rescheduled each time for times when I would be home though they came out anyway & charged fo

managment is terrible they call cancel appts hour before schedule time, technician are never prepared to do the job I hired Terminix 2yrs ago paid for a yr guarantee no mice they can't seem to solve the issue I have called to schedule multiple appt and they all keep getting rescheduled by [redacted] the manager telling me he doesn't have the men to come to my house last week I was told [redacted] was going to come and do the job gave ma a waiting period 1-keep in mind he try to cancel my appointment but I had a fitt cz I had enough [redacted] never showed up Terry did not prepared to do the job I was told I had to wait till Thursday I just called customer service to check the wht time are they coming out I was told there's no appt schedule for my addressThey are a Scam

I have called times to schedule an appointmentTerminix was a no-show on Saturday, June No callNo showNo reschedulingNo returning calls I have a continuing issue with spidersIt's to the point that my children are scared to use their bathroom due to all the spiders showing up continuallyI scheduled Terminix to come on Sat, June 3rd from am to amWhen I scheduled that, I was told that there are no appointments after that for the next weekWhen they didn't come, I called (June 3rd) and was routed to a non-local call centerThe employee left an email and voice mail with the branch manager and also a voice mail for the technician (Kenneth)After waiting a while, I called back the same dayAgain, the employee left an email and voice mail with the branch managerIt is now Weds, June 7th and I have yet to receive ANY contact from TerminixNo phone calls or email to apologize, explain or rescheduleI called Terminix again todayAgain, I called the local number bu

I called to get a ant problem fixed at my rental And they quoted me $for a day guarantee which I agreed to That was Agreed to March I called Termimix and ask them what it would cost to get my rental house sprayed for antsThey quoted me $and said it had a day guaranteeIf I need a service after that it would be $I told them I would take the $guarantee I called them the end of May which is days into my guarantee and got the automated answering machine him they set me up for an appointment around June They didn't show up so I called them back and they said there was a problem with the systemThey said they would be there on June between five and seven I called them because I called the end of May to get the service done that it will still be under warranty and they assured me that it would beAbout a month later they sent me a bill for $I called them to see what was going onThey said I was in contract for a year service which

Hired company to do exclusion/pest control workIt was not done correctly and I have spent months trying to schedule follwith no answer On December 23rd, Terminix employees came out to provide exclusion and pest control servicesThey rushed through the job, saying they needed to come back to fix screening in the attic and remove temporary metal flashingThis never occurred and was never scheduledBefore leaving, they indicated if rodents were heard, call them and they would come back and do more work (all included as part of the initial service - $for exclusion, $for pest control) On January 23rd, after repeated calls and texts, a Terminix inspector came to follon my complaints of continuing to hear rodents in the walls and atticHe, [redacted] , was "disappointed" at the job the exclusion crew had done and said they needed to come back and finish the jobThis was also never scheduled or completed I have repeatedly texted and called my Terminix sa

Have email dated May reminding of service for May from to pmNo show and no call! Called number on same day and then next bus day If you can't inspect my residence of a plus year customer please refund my prepaid year service that I just paid

My son contacted Terminix to get rid of fleas in our house However, they came to our house two times but have not completed the service My son and I were being bit in our house and the dermatologist said we had fleas We treated our dogs and sprayed the house using products from [redacted] On 7/13/my son contacted Terminix to get rid of fleas and they said they could send a person on either the 7/14/or 7/15/ On 7/14/a Terminix man came to our house but sprayed regular service, even though he knew we had fleas We asked many questions about his service and he said we would see results in a weekHowever, this did not help the situation We were still getting bit while sitting in chairs and sleeping in beds My son contacted the company again on 7/17/and the Terminix person said that the man did not follow the correct procedures She sent us the agenda of what to do and what to expect for the next Terminix service call She said she was going to send someone

Claiming to get rid of bedbugs within months and not continuing to rid the condo unit In September Terminix was hired to rid unit of bedbugs The service man came once a week for octand nov In December there was no more nesting but "residue" was seen in areas The technician stated that unless I saw a few bugs or a cluster I should not be concerned "RESIDUE" turned into a hidden cluster by April When called to continue treatment the manager and the inspector Mr.Hill stated that my case was closed in December and now was too late to "continue"I would have to pay another $1,for a month treatment Also their mattress bag cover separated at the seam The inspector stated the cluster was near the seam not in the opening Now I do not know if my mattress is considered "covered & impervious to infestation" I cannot sleep comfortably at night and have a nervous condition that continues to fester since I have to sleep on this issu

The national phone line promised prices and services but then the individual, local Terminix businesses did't stand by them Talking to them was like dealing with a shady used car saleman Got a referral from friend who is on a quarterly pest plan and has a house twice my size His service includes insects and pest animals for $quarterly We were both supposed to get Amazon gift cards for the referral Local office quoted me almost $70/mo for same service until I told them what my friend paid They asked for his phone number, looked up his account and then said they would give me same deal but for $for first quarter then the $80/quarter Guaranteed me they would address my mole problem also Service guy came out and said it was $first quarter then $80/quarter and they didn't do moles He told me I had to sign a contract for that price to get the service without mole control that day I told him I would call Terminix and could he wait? He said they wouldn't be able to help me on a Saturday but I decided to call anyway I was put on hold and he said he had more stops so I asked him if he could circle back to me if I got the price straightened out on the phone and he said he could Talked to rep on phone who said first quarter price should have been $but $discount had not been applied Also said they would get the mole situation straightened out and he was going to call the technician to update him He couldn't get through to technician so he said he had left him a message to call me and come back out Got call later that afternoon from tech saying he couldn't make it back out but to call and reschedule I called and rescheduled for the following Saturday (today) and was visited by Joan B [redacted] , Senior Inspector and started explaining the whole communication fiasco to her She flat out said I was misquoted and that if I wanted service it would be $200+ today and $120+ per quarter I opened my front door and told her to get out of my houseI would never recommend Terminix to anyone Very unreliable communication and no integrity in regards to the price/service quote they negotiated with me

After using the Terminix website to schedule an appointment for a free termite inspection I began receiving daily phone calls from the following number (***) [redacted] Sometimes I'd get more than one call from this number in a day Mysteriously, no message would ever be left, yet these calls continued On March 30, I called Terminix, calling (***) [redacted] , to ask to them to stop calling me The first person hung up on me after I said, "stop calling me", the second person refused to stop calling me and then proceeded to argue that I had called them during that very moment in time, and the third person put my number, (***) [redacted] , on their do not call list At this point it is my understanding that Terminix will no longer call me (I will file a second complaint with the Revdex.com if this turns out not to be the case) Product_Or_Service: Free termite inspection

I called and scheduled an appointment for Terminix to come out and help me with my squirrel problemI specifically stated that I have a squirrel stuck in between my walls and it cannot get out on its ownThe rep over the phone said - Yes, we can quote and help you with that once we are on site The next day Terminix shows up to inform me that they cannot destroy my property and the only way they can help me is to provide the exclusion service(staring at the wall as we can clearly hear a desperate squirrel stuck behind it)After that, they proceed to brake my shelf as they are climbing up into the attic to check the insulation By the time I got somebody who actually knows what they are doing (the next day), the squirrel was already dead The only positive thing about this whole story is that the contractors that Terminix uses to clean up the mess they create did a pretty good job fixing my shelf

Completed service early without customer approval Agreed to take off billed amount via phone Supervisor usurped this without telling customer I have had service with Terminix for years where they come out on a quarterly basis, they bill be after and I pay the bill For my most recent service before I canceled it, they came approximately weeks early for my quarterly service (on 08/30/18), when they should have come the third week of September I was then billed $for that service After I received the bill, I contacted customer service to let them know that I did not authorize for them to come three weeks early and that I did not believe that I should be billed for the service I also canceled any additional service The customer service rep said that the bill was taken off and I did not owe any additional amount She apologized that they came so early without my approval I thought that was it for the bill I then started getting bills again for the amount a

Consumer Complaint [redacted] I paid Terminix $to do termite removal for house & garageTerminix employee came and put bate houses around house and did not put but bate houses around garageI asked him why and he said garage was all concrete

They do not stand behind their money back guarantee policyCustomer service is AWFUL!!! My mother had hired terminix because we had ants INSIDE the house on 4/13/Technician came to the and dropped baits OUTSIDE the houseThe first time he came, he told us to wait daysIf nothing is resolved, call the company backWithing days of him coming the ants TRIPLEDShe called days later to have the technician to comeHe was minutes lateNo call no nothingShe had to call customer service and ask where he wasThey could not contact himHe AGAIN put out baits OUTSIDEShe told him several times that the problem was insideHe did not put any bait inside the houseShe again waited days and called for serviceAgain the technician was lateNo one could contact him to get and ETA so we cancelledShe called customer service to cancel serivce and ask for our money backThey told her that a report would have to be sent to the branch manager, and he would call her in

Service Delivery and Customer service is below standard Had to call several times to have issue resolved Signed up with Terhminix [redacted] 4th to get rid of roaches in my house Agreed on Quarterly services and no automatic payments and no cancellation Fee Tech came and treated outside (front yard) of the house and charged me $.I Called to question How a tech can come out and treat outside and the gate to my backyard is lockedI specifically signed service for cockroachesTechnician charged my card without authorizationWhen I signed up for services I did not agree my account to be charged automatically I called Terminix to have this refunded since tech did not come inside the house for treatmentTerminix stated THEY [redacted] not refund me this amount this since technician treated outsideHowever they offered to comeback to spray inside the house with at no charge They day prior coming I talked to the agent and specially verified that THEY [redacted] not charge me for thisS

Terminix came to kill bug in home, they guarantee year, or not pay rest oneJust they finished the "job" I fund the bug againThey didn't do any I found bugs in the house and hired Terminix to kill itPaid half initially then another half will pay when they finished the workThe agreement was: if they didn't finish the job then don't have to pay another half ; years warranty, if in the years there still have bugs they will come to kill it for free I found bugs when they leftI called and called, finally one people came, said it is NOT termi but ants with wing! Since then I have to continue communicate with different person, ask them to solve the problemEven made an appointment with Francis G [redacted] on one day afternoon o'clock, but he didn't show up I frequently call them ask them who is the responsible person I need to talk to, and called Francis, again and againHe told me he'll report to his supervisor then call me backBut I never heard from h

Tech cancelled on me times in a row,rescheduled timesstill have bed bugsNoone answersHorrible service Initial service may for bed bugsTech serviced that dayCalled back a fee weeks later, within days due bed bugs still hereCalled [redacted] residential account manager to get a follow up apptHe stated he would send someone out A week later nooneI called to make an appt for follow up treatment June to Tech called to cancelRescheduled for next day, June 29, from to Terminix called that morning to cancel againRescheduled for today, june from to Noone cancelledNoone calledCalled at 330pm june to see if they cancelledOperator said no and they have until Called back at because tech is still a no show***, local area manager called at 6pm june 30th to reschedule for July 1st from to with 30% discountWe'll see if they actually follow through