Terminix

Terminix is an absolute waste of time When I was closing on my house, I scheduled an appointment for a full termite treatmentThe following Monday, the time of the appointment came and went, and I calledAfter being put on hold for forty-five minutes, I spoke to a manager named Jeffery D***His condescending tone betrayed the opinion that, apparently, I hallucinate making and confirming appointments with exterminatorsHe would not hear me out, taking the approach that I was apparently the crazy one and this wasn't an oversight due to his peopleI have not yet gone this far off the deep end, and if I ever do, I certainly hope I'm not having delusions of dealing with this businessIt was clear that Terminix at Moore was not going to fulfill their obligations that they made to me, and so I had to scramble to ensure that a termite treatment would be made because of the lurch that I was left in: taking personal time off my career in order to be present for the treatment, and then subsequently closing on my house I promptly took my business elsewhere The manager called back, saying he wanted to "work something out," backtracking on his original stand that I, of course, didn't make an appointment on Friday at approximately 5:PM after my inspection that morningWhether this was a show of good faith or the discovery that I did in fact make the appointment will forever remain a mystery, though I have my suspicions Overall, the treatment of Terminix's customers is unethical, rude, and unprofessional, and I will gladly be taking my patronage to a local business

Terminix been coming our apts for past years to get rid of the bed bugs but they are doing a bad jobThey never kill the bugsEvery time after they spray, we still get bitten by the bed bugsWe throw away our dressers and sofasWe put clothes, sheets, & stuff animals in bagsWe pull everything from the walls because they told us to do all thisThey claim their bed bugs protector can protect our beds but it not workingEven our carpets have the bugs but they wont do itWe are having hard time sleep because the bugs bite us every nightWe think they doing a bad job because they want us evict because our landlord threatens us to evict us nowThey are not taking the blameWe are taking the blame for their bad jobWe still have the bed bugs after they came to spray for the last time last wkI don't trust them nowWe need the bugs to be kill still but they don't believe usThe bugs are ruin our lifesWe could have health problems nowOur local government is not doing nothingWe tried to fill complaint form on Revdex.com but it won't come up which it bad because we need their help now We think our landlord could the only one in DE but we could be wrong Terminix New Castle Quigley Blvd New Castle, DE (302) 455- Landlord C [redacted] I [redacted] and Management Co., Inc Address: E Loockerman St #202, Dover, DE Phone: (302) 736-

The service sucks, and I wound not even recommend Terminix to my worst enemyFrom the beginning, they were slow with returning phone callsWhen I initiated service in April, I called over times during the course of days to her my price quote after they came out to survey my property (which the technician showed up unannounced)The tech never called to announce she was on her way, nor to give a time frame for arrivalThank God I had a family member visiting from out of town to open the door Additionally, I have always seen a large quantity of waterbugs still on my property, when I was assured that their spray kills these bugs from the colony, as well as up to other insects (spiders, roaches, mosquitos, ect.)Well I have still been seeing them, some very frequently Furthermore, I had a non routine appointment scheduled for yesterday bt 5pm -7pm, that no one showed up for (AND NEVER CALLED)I spent 45minon hold last night trying to get through to someone for answers I hate this company, they were an absolute waste of money$down the drain! And they refused to reimburse me for my wasted money!

Salesmen harrassed with phone calls & visitsMy wife told salesman she had to think about itTwo different employess showed up at the house to spray Terminix was called out for an estimateThey gave estimate to wifeWife said she had to think about itSalemen continued to harrass with phone calls saying they needed credit card number to start serviceNo credit card info was givenNo agreement given to salesman to do serviceTwo different service personell in two different vehicles showed up saying they were supposed to sprayI let them spray because I thought the wife had agreedShe got home and got mad saying she never agreed and never gave them credit card informationBills started comingWife paid one, and aksed service techs to come out again because they said they would come out again for free if bug problem not fixedThey came out, bug problem not fixedContinued to send billsWe did not sign a contract and Terminix said we have a contract for year and have to p

We were charged for services never renderedMultiple attempts to escalate and correct this issue have resulted in no resolve Firstly, my husband and I had a consult with terminix during which we were told that bait could be laid for a onetime feeWe were explicit in requesting that no snap traps be laid as we have animals in our house and it would not be conducive to their safetySnap traps were laid and terminix was contactedThey came back to the house and replaced the traps (not replacing out attic cover, which they removed) We later received a bill for $for services which were never renderedWe contacted the company and were told that the truck of the contractor would be GPS tracked and we'd receive a call back in 48-hoursSeveral weeks later, when we'd not heard back, we called againWe were told that the charges would not be dropped and we requested that it be escalated to management; again we were told that we'd receive a call back in hours and again, no

Our contract agreement has not been met, the services provided did not work as they guaranteed and our pest issues are worse & can't afford to move We hired Terminix last July (2016) for bed bugs, rats and rodents and they have done nothing to exterminate either pestThe rodents have chewed up my water pipes and they even eat bread if I leave a loaf out on the counter, the roaches are worse too, but the bed bugs have multuplied to the point of no return do to the lack of an effective treatmentTerminix has showed up without right chemicals and has been late countless timesI have expressed my concerns to their corporate and local offices and they have done nothing to even try and make it rightI want a full refund since all of our pest problems are worse than they were when we hired TerminixMy family is suffering every day from bed bugs and Terminix has been aware from the veru biginning that their treatments were not effectiveAt this point my only option is to move and ha

We have termite damage, found several weeks after a tenting service They are refusing to complete repairs We have had pest and termite control coverage through Terminix for approximately years We recently found termite damage, this was several weeks after tenting There were dead termites found by their service technicians in the wall I was initially told that they would complete all repairs After several weeks, they wouldn't respond Then they began telling me that we were not covered for repairs We had been covered for repairs throughout our coverage with Terminix Every phone call I have made and every technician I have spoken to previously has confirmed this Once we needed repair coverage, they began telling us that we were not covered We have now found more bugs, ants, in the walls Our regular service technician has witnessed these in the wall and has stated that these bugs eat the termites and move into the existing termite nest We have been customers in

Forwarded message From: [redacted] , [redacted] < [redacted] @ice.***.gov> Date: Mon, May 23, at 9:AM Subject: Terminix Complaint To: "***@Revdex.commidsouth.org" Dear Sir, My name is [redacted] , I am a regular customer with Terminix On Friday, May 20, 2016, I had a scheduled appointment with Terminix between the hours of 1:pm to 3:pm My wife was home during this time and she stated that the Terminix technician never showed up to our house to spray for insects Friday night I got an e-mail from Terminix stating that the scheduled work was performed and wanted to know our experience with the service I called the local Terminix business and requested to speak to the supervisor by the name of Dale Lawson I haven't heard from MrLawson yet When I call the office, I'm being put on hold The work previously done by Terminix didn't work, the insects are still in the house This is why we had them scheduled to come back out on May 20th My

Terminix arrived at my home after I had canceled the appointment and took it upon themselves to spry the exterior of my home without authorization On April 12, Terminix came to my home after I had cancelled an appointment that they scheduled The tech advised me that company policy requires him to spray the exterior of the home He did so without my authorization, I then received a bill for $for the exterior service I have called Terminix at least five (5) times in order to resolve this problem and each time they inform me that they will "escalate" the issue to the next level and I will receive a call back within 24-hours, however I never do

I have requested a refund of my down payment 1,dollars because I was supposed to be set up with financing and failure to do so and resolve this On 3-7-Tate Smith came and did a termite inspection and quoted me a price of $2,372.Tate discussed financing as an option.Tate entered my information and told me I qualified and explained based on my down payment that would be what my monthly payment would be.I asked him if I paid $1,down what my monthly payment would be.Tate informed me it would be $a monthI called Tate back that evening and told him I wanted to go ahead do the financing and pay the $1,down.Tate said he could put me on the schedule for 3-10-but neededmy signature and that he would sign it for me we agreed and then we discussed when I would give him the down payment.Tate said he would meet after work on 3-8-16.3-8-I called Tate after work and he said he was unable to meet meI called him again to try and set up a time and he told me to just give t

Reported me to Credit Agency and placed in collections while acct was current Called to transfer my service contract to a new homeInstead of transferring my contract and cancelling service at the old location, Terminix continued to bill me without notice to my old home which at the time was being rentedMy new home had received service and was being billed through their auto-pay systemFound out yesterday while applying for a business loan, Terminix has sent me to collections for $for services done at the old address at the same time as services were being rendered at my new home.They agent on the phone never canceled the old contractI was never contacted about a delinquency, meanwhile I Terminix remained in contact with me regarding my current serviceThis is a mistake that has unfairly marked my credit reportI cannot understand why they would do this to an active and CURRENT customer? For example, when my auto-pay credit card was nearing expiration Terminix contacted m

I was not informed that I was applying for a loan when we reviewed payment I made a 20% payment at the time 4/10/I met with Glenn [redacted] who identified the problem and recommended the exclusion I indicated I wanted the work done He explained the fee and that I had to pay $up front and within the next week I would hear back about payment options for the remainder of the bill I made the payment at that time There was no disclosure that I was applying for a loan with an outside agency I was led to believe I was dealing with Terminix I received a loan contract in the mail on 4/15/ I prefer to pay terminix directly and never intended to finance this work

I requested one treatment and rejected any additional service Terminix is claiming I they made a second treatment without an order or my permission Terminix has insisted that I must pay for additional treatments even though I told the agent that came to our house for our first treatment that I desired one treatment only, not a quarterly plan, and no additional treatmentsI paid them for the one treatment and made sure the agent understood that I did not want further services I have had calls from them demanding I pay for additional treatmentsThey said they made one additional treatment in January when we were in Florida The house was locked up tight and there was snow two feet deep around the house Any attempt at a treatment would have been foolish I have refused to pay them additional money because I had made it clear we had not ordered additional treatments They are harassing us relentlessly

Failure to conduct adequate service and failure to document quotation and commercial agreement correctly November 26th - 1:am - Bed bugs were discovered in the [redacted] of which [redacted] is a ResidenceAt 11am, when the office was open, [redacted] management was alerted of the issue Apartment management originally said they could not get a hold of terminix, but [redacted] called Terminix himself, and then they began to helpOriginal survey occurred the next week December 1st - First treatment was done by TerminixDuring the treatment a mirror was broken by the technician and the mattress protector, for which the customer paid for, was determine to have a hole in itDuring the treatment only the corners of the mattress and the edges of the carpet were treated It was the opinion of the customer that the hole in the protector voided the integrity of the treatment and the company should retreat the apartment againDuring a discussion with custom

I have an active Termite contract with TerminixHave recently discovered active Termite activityCannot get the servicing office to call me back I have an active termite contract with Terminix since early I scheduled a termite investigation service call and the technician came out on June 1st, I met with him and he found the active termite activity under the front door way to our home We are having a new walk way and front stoop installedThe technician stated he would call me after he discussed the remediation plan with his branch manager I have not heard from anyone from Terminix despite phone calls requesting communication

This company sales person came to my door and offered a one year service (visits)at 99.00/visitI accepted their offer but when they ask for a credit card I told them noI told them to bill me per visit and I would pay by check They agreedAfter I had paid for the last visit they called and wanted to continue the serviceI told them noThey called me twice more and each time I told them noThe next call was from the service man wanting to know if the next day would be a good time to spray I told him the service had been stoppedWhat part of NO do they not understandThey then started sending me bills for that serviceMy last bill was from [redacted] and had added to it Product_Or_Service: pest control Order_Number: [redacted] Account_Number: [redacted]

Terminix personnel member lied about representing buyers of our home gain entry and perform a termite inspection Our home is for sale and we're currently in contract phase with buyersTerminix personnel member lied about representing buyers of our home to gain entry and perform a termite inspection He went on to tell my wife who was alone at home with my children that he would have to recommend a $treatment to deal with a termite issue that did not existBasically recommending it because my neighbors had termite traps outside of their home and he assumed our home would have termites tooMy neighbors confirmed they do not have termites and that they are only there as a preventive measure I consider this a break in, and upon calling Terminix HQ, their support person would not connect me with an escalations members and insisted that I just provide her with pertinent info and that they would call the branch to dig deeperI was not even offered a call back until I requested

NEVER USE THEM!! THEY DON'T DESERVE ANY STARS!! They are not about the customerTheir goal is to get you to sign the contract then offer [redacted] service I hired them for BED-BUGS at my rental unitTheir Rep found BB and also made me aware that the tenant did not allow him to the 3rd floor bedroom, nor a tapbunk bed on the second floor They charged me $1,and showed up 2xEvery time they said there's no activity Few months later the tenant complained of more BBTerminix refused to send me any of the notes from the Rep saying they were not allowed to the 3rd floorI called them for weeksFinally spoke to their CUSTOMER ADVOCATE, who also stinksShe just called back to say, "we don't want to get involved!!" BEWARE!! They deserve a minus star -

I am being billed for services that were never initiated I did have termini come over for an attic problem, I informed the technician that I did not want any further services, no monthly visitsHowever on 12/4, no advanced notice the tech showed up at my houseI was not home and my gate was locked, he left me a note he would return on 12/It was a Saturday I stayed home all day, he never showed upA few days later I received a bill for services performed on 12/4/in the amount of $I have subsequently spoken with 7, yes people at Terminix, I have explained the situation to all peopleOn 4/2/I received yet another bill for the same amountI do not want to pay for services that were never performed, yet I get NO satisfaction from Terminix when speaking with them

Terminix in [redacted] Gaithersburg, MDI live in the Silver Spring, MDTerminix have the worst customer serviceThey have changed my schedule without informing meOn the appointment date, after waiting for two hours never shows up and does not bother to even callThey have done this to me on more than one occasionThe customers' time is not important for Terminix!!