Terminix

I have tried to cancel my account several times but they still keep charging me They are not performing the service I pay for as I have bugs
I have emailed Terminix several times to cancel my account because I have bugs in my house that I never had before I have told the after this last non service that if they charged me I would file this complaint My account has been charged $ I have tried to stop the auto pay on my account, but I can not do that I have asked for a refund of the amount I paid for the non services this year

Did not renew termite contractInitial contract expires 9/13/ Tech came before expiration even though I rescheduled & then front charged $
Many complaints I was told I had rodents in attic & that there were signs of rodents Let them talk me into rodent contract that cost over $1000, which I paid in full & on time Rodent exclusion services halfway completed & had to call several times for them to finish entry points 1st week after traps installed techs verified there were no signs of rodents & that I was sold a contract for a service I didn't need & was lied to by salesman I called Terminix to cancel the service, that I was liked to & was assured by Sonia that it was canceled & she noted the fileStill received bills monthly & paid them Many times I rescheduled tech visits & they came out anyway & half-serviced home stating other areas inaccessible since I wasn't home I rescheduled each time for times when I would be home though they came out anyway & charged fo

Terminix performed a serviced at my home when I had cancelled the service Terminix charged me for the service
On July 8, 2016, Terminix performed a follow up pest control service at my home (inside and outside)Terminix called me and stated they were performing another service at my home on July 12, I canceled the service over the phone with the Terminix customer service rep on July 11, As mentioned above, another pest control service was performed July 12, The technician did not leave a statement of services performed, only his phone number I called and spoke with the technician and he confirmed he performed a service outsideSince no billing statement was left detailing service or time on property, I do not know what or if a service was performed I immediately called Terminix customer service and they stated I would be charged for the service even though they acknowledged that I had canceled the service They stated I had a contract with Terminix whic

I requested one treatment and rejected any additional service
Terminix is claiming I they made a second treatment without an order or my permission
Terminix has insisted that I must pay for additional treatments even though I told the agent that came to our house for our first treatment that I desired one treatment only, not a quarterly plan, and no additional treatmentsI paid them for the one treatment and made sure the agent understood that I did not want further services I have had calls from them demanding I pay for additional treatmentsThey said they made one additional treatment in January when we were in Florida The house was locked up tight and there was snow two feet deep around the house Any attempt at a treatment would have been foolish I have refused to pay them additional money because I had made it clear we had not ordered additional treatments They are harassing us relentlessly

Terminix is an absolute waste of time
When I was closing on my house, I scheduled an appointment for a full termite treatmentThe following Monday, the time of the appointment came and went, and I calledAfter being put on hold for forty-five minutes, I spoke to a manager named Jeffery D***His condescending tone betrayed the opinion that, apparently, I hallucinate making and confirming appointments with exterminatorsHe would not hear me out, taking the approach that I was apparently the crazy one and this wasn't an oversight due to his peopleI have not yet gone this far off the deep end, and if I ever do, I certainly hope I'm not having delusions of dealing with this businessIt was clear that Terminix at Moore was not going to fulfill their obligations that they made to me, and so I had to scramble to ensure that a termite treatment would be made because of the lurch that I was left in: taking personal time off my career in order to be present for the treatment, and then subsequently closing on my house
I promptly took my business elsewhere
The manager called back, saying he wanted to "work something out," backtracking on his original stand that I, of course, didn't make an appointment on Friday at approximately 5:PM after my inspection that morningWhether this was a show of good faith or the discovery that I did in fact make the appointment will forever remain a mystery, though I have my suspicions
Overall, the treatment of Terminix's customers is unethical, rude, and unprofessional, and I will gladly be taking my patronage to a local business

Alterra Pest Control sends agents around door-to-door offering their pest services for a very low introductory price and very persistent salesmenYou must read the paperwork carefully since there is a minimum price for their service so if you don't like what they do and cancel after the first treatment, they will want to charge that minimum charge and for me it was $I tried to cancel within a week after the first treatment and was subjected to more high pressure sales and stalling tacticsI thought I had things resolved when I got a phone call telling me the were sending someone to treat my yardI caught the guy before he started and sent him on his way and called the company and told them I did not want their serviceI was told about the minimum charge and I told them I still wanted to cancelThere was a charge on my card so I thought we were doneI then got another phone call that a person would be coming out to treat my houseI called before they sent anyone and told

When a long-time customer calls in, now mind you even though you go to your local Terminex website, ALL CALLS are routed to somewhere else The process of getting through to a telephone support professional is almost like being "booked for a crime" and then no answers or help is given
I had a very time-sensitive issue on Monday morning at a.m {I would think that bed bugs would be a priority, but evidently not" A service manager was to call me back to assist I tried to contact him on his cell phone times and each time it went to voice mail, saying "I will get back to you when I return to the office at the end of the day"
Well, it is now 2:p.mon Tuesday afternoon and still no response
I will be taking my business and the business of many of my close business associates, friends and family elsewhere, where you can get a response within a certain period of time
I really like the website "where they give an ACTUAL ADDRESS and DIRECTIONS on how to get there" and when asking the telephone representative, he said there is no physical building that has an office there This is unacceptable and very poor business practices I can't imagine that an UPDATED rating from the Revdex.com (Revdex.com) would give them any type of good rating - last time was - a mere years ago And to add insult-to-injury, JUST READ the reviews of others - - - MOST were a "1" rating with very, very negative thoughts
Clean up your acts people It only takes negative review [oh, I don't have to worry about that as there are over + that I have read] and this is the reason that I have written this review

I terminated Terminix's service around March Terminix was notified via phone call and in writing Terminix continue to bill me for services unknown during April to August while I was deployed overseas I returned and called and wrote again to stop service I even paid bills for service during time I was gone The service technician came by to say good bye and wish me well at the end of Then I get bills for Octwhich I definitely did not receive I was back supervising the building The bill is marked past due and puts me in danger of collections
Product_Or_Service: pest control
Order_Number: ***
Account_Number: ***

This is a finance companyThey financed me with the wrong amount through TerminexTerminex contacted them with the correct amount that I should have been financed and apologized for the inconvenienceI have been in contact by phone with Service Master Finance Company 10+ timesThe lady who I can get in contact with admits that they have been contacted through Terminex and that my account was over financedShe tells me she has sent emails to the accounting department and the problem will be fixedI have been waiting for their accounting department to fix the account for two monthsThe lady is the only person I can contact and she says their is no way to speak with her superviser or tthe accounting departmentShe had me pay the remaining balance (362.63$) leaving the 900$ Mistake that the accounting department was sure to credit to accountThen the account would be paid in fullHowever, the account it is now racking up late fees and the day interest rebate program runs out o

Serious question for the Revdex.com - How does this company have an A- review and an average customer review of Star? They came out to treat for ants, it did not work after several treatments, I requested a cancellation four times before it was denied by the branch manager, the first three requests to cancel were never even filedMonths into this process now, the people at the call center are unable to help, they have route me through the branch manager, who I am calling daily and leaving voicemails and receiving no response
This process is clearly designed to prolong terminations beyond what is reasonableIs this not a perfect example of company abuse that the Revdex.com was created to protect us from?
Revdex.com please investigate Terminix

Failed to provide service that I paid for
I contracted with Terminix to tent and fumigate my home and detached garage They only tented the garage They stole my hidden key and destroyed my fence After multiple calls they sent a contractor to repair the fence
After daily calls to their customer service center, I've been unable to get a call back from anyone who can either 1) come tent my garage, or 2) issue a refund
They refuse to give me a number where I can reach a district manager, saying only "we don't give out cell numbers, and that's the only number our district managers have."

Failed to provide service that I paid for
I contracted with Terminix to tent and fumigate my home and detached garage They only tented the garage They stole my hidden key and destroyed my fence After multiple calls they sent a contractor to repair the fence
After daily calls to their customer service center, I've been unable to get a call back from anyone who can either 1) come tent my garage, or 2) issue a refund
They refuse to give me a number where I can reach a district manager, saying only "we don't give out cell numbers, and that's the only number our district managers have."

Short but direct review of Terminix Lakewood (Seattle area)
- Full installation of crawl space done in Feb./- No reports of damaged vents, insullation was fine but there were a few mouse dropping Expectation that technician would be out monthly as part of contract to inspect and replace traps inside and out
- By June, no indoor trap removalCalled original area manager for inspectionHis inspection showed full traps in basement, tear in some screens and insulation/vapor barrier requiring replacement Quoted $for full lifetime warranted replacement and sanitizing of area.He dropped to $because of lack of serviceAsked to have it mailed to us for review Expectation technician would be back by following Monday to replace traps in crawl space and seal the outside gaps
- Following Monday, technician didn't show as planned
- Mailed quote did not have discount
- District manager was unresponsive via email or calling
Terminix head office agreed to cancelling the less than month contract given the above events
Worst trade I have dealt with since moving to this area

There has not been any follor completion of a service call that started on March 1oth
On March 10th called that I had active terminate activity and damageOn March 14th they verified I had terminate activity and damage On March 28th I was notified that someone would come to my house on April 7th to handle my issues On April 7th a technician did come out, but it was to do an annual terminate inspection instead of treatment and repairs The tech told me that he would email the local office to have someone contact me to get this issue resolveAs of date April 10th, no one has contacted me

The service tech provided graphic information about the eradication process that resulted in the tenant moving out of the apartment immediately
On October 5th, we signed a contract with Termenix to eradicate bed bugs that were being reported by tenants of an apartment building that we own (Contract #: ***-***) The sales representative/Inspector that was addressing the situation (with my wife) was named *** In responding to my wife's inquiry about the treatment process, Mr*** response was - "once it gets this bad, you're better off burning the house down." While we thought that was somewhat unprofessional of him to say, we simply passed it off as his attempt to make light of the situation We weren't amused
On October 8th, the Terminix technician (***?) went to two separate apartments of the building to apply the treatment that was agreed to While the technician was at the building, there was an encounter between he and a tenant that occu

Did nor perform termite service as per policy
I had a years contract with Terminix to treat any termites inside and outside my house A reinspection by two other companies found termites everywhere I called Terminix to treat all that they missed before renewing my policy for another year and they never returned my calls So, I paid another company $to treat the problem I just don't want anyone else to get ripped off like I did

Terminix overcharged me for bed bug service and failed to provide the necessary advice to make the service effective
On April 9, Terminix treated my house for bedbugs, after charging me $for bedbugs and for the Ultimate Protection Package I paid them dollars upfrontThe service was not delivered as I was told and the technician advised me that I would continue to have bedbug service as long as I had the Ultimate Protection Package which was not true
I called to verify what the technician told me in early July because I received lots of conflicting information every time I called customer serviceI found that the contract was for days and it was almost up When I realized that I still had unopened bags in the house near the end of the days, I started calling for helpWhen I asked for management assistance and contact, I received no phone calls from anyone in managementThe salesman told me to throw the rest of my stuff away and the corporate cust

Terminix is the WORST company that you can possibly give your money toI am considering disputing all charges with my credit card if they do not make this rightI called them out for a Rodent Exclusion serviceThey were supposed to install a mesh wiring along with foam at the area where the AC comes into the houseThe kid who did it took the lazy way out and just put the foam in itI noticed that the rodents chewed through the foam and got BACK in to the houseI had to call Terminix again to come out and fix itTerminix says that they will come out every 4-days to check the traps until there are no signs of rodentsWHAT A JOKEThey came out once, then it was like pulling teeth to have them come outI would call the corporate office and they would say "somebody will be calling you within hours"That never happenedI would have to call and demand to speak to somebody for anything to get doneWhen it first happened, I called them and for the inconvenience they provided a pest control service worth about $I thought to myself "okay at least they tried"Then it was issue after issueI wasn't getting any call backs and eventually wrote in to the "contact us" link on their websiteIt took them weeks to reply and all they said was "if you have any issues please let us know to set up an appointment"REALLY? ALL I WANT IS A FREAKING APPOINTMENT BUT I CANT GET ONEI called the local office who did my Rodent Exclusion and spoke to ChrisChris said that he was SOOO sorry for all of these inconveniences and that he GAURENTEED that somebody would be at my house on 6/from 8am-10amIt was about 10:when I called Chris at Terminix because nobody had come outHe said that the guy(Lorenzo) who was coming to my house had a flat tire and that the Lorenzo told Chris that he called ALL of his clients that he was scheduled to visit that day and let them knowWell guess what? HE DIDNT CALL ME! I even sent Chris a screenshot of my call log to Chris via textChris called me and said that he confirmed that "Lorenzo" didn't call me and he would be taking "appropriate actions" to remedy thisWell Lorenzo is apparently awful at this job because he is the one who took the lazy way out and didn't put the mesh in the foam by my ACHow is he still employed? Also, on two separate occasions, I have gotten a notification that "your terminix agent is on his way to your house"I didn't even set these appointments upSince it is almost impossible to have them come out when they are SUPPOSED TO, my wife had to leave work early just to meet the guy thereWe even told the guy "we didn't know you were coming"He told us that we were the 2nd customers THAT DAY who told him thatWhat a joke
I am so sick of Terminix and will not be recommending them to anybodyBetween the awful customer service, not coming out when they are assigned to, showing up randomly, not doing the job properly, and overall terrible experience, I am done with Terminix
Again, I will be disputing all charges on my credit card if Terminix does not take appropriate actions to remedy thisWhen I brought this up to Chris at Terminix he said the only credit he could offer is a discount on renewing the rodent exclusionARE YOU SERIOUS? I would never in a million years give you another cent on my moneyI rather burn it

For the last two years, I have had an invasion of yellow jackets that enter from small crevices on the exterior of the house into the interior of the houseI contacted Terminix in June of this year and they notified me that the treatment of the yellow jackets was something that my contract coveredSix appointments were scheduled over the course of five monthsThe first Terminix representative stated that he was "very scared of heights and couldn't go on the roof." The second Terminix agent that showed up to the house stated that "I don't ride with a ladderI will call a different Terminex agent." The third scheduled appt was a no-show and the fourth scheduled appointment resulted in a different agent showing up and stating that he was "very busy today" and "could only do a spray)" and then he told me to contact him on his mobile phone number to get the rest of the job doneI attempted to contact the agent over a period of two weeks, as requested, on his mobile phone and he never responded back The fifth apt was scheduled with an office manager who never showed upMind you, I am a physician and canceling patients for this incredibly poor service and incredibly poor professionalism

My wife and I ordered encapsulation service through our local Terminex as we began to have our house covered by themDuring installation, they broke the main pipe from the garbage disposal (and did not notify me)So the newly encapsulated crawlspace began to fill with water and ground up table scrapsAfter a couple days the smell became noticeableI cleaned up much of the mess and called a plumberThe cost of the plumber to fix the pipe was roughly $as they broke it near an angle so the downward piece and a long horizontal piece needed to be replacedThey agreed upon years of service to make up for the cost, but at the moment have only credited my account for year of service.Additionally, they sub-contracted out installation of a de-humidifierThe de-humidifier never ran for more than one hour as they initially ran a new line for it off of the main kitchen breaker which caused it to be overloaded.After repeated attempts, they came out and cleaned up the rest of the mess