Terminix

The service tech provided graphic information about the eradication process that resulted in the tenant moving out of the apartment immediately
On October 5th, we signed a contract with Termenix to eradicate bed bugs that were being reported by tenants of an apartment building that we own (Contract #: ***-***) The sales representative/Inspector that was addressing the situation (with my wife) was named *** In responding to my wife's inquiry about the treatment process, Mr*** response was - "once it gets this bad, you're better off burning the house down." While we thought that was somewhat unprofessional of him to say, we simply passed it off as his attempt to make light of the situation We weren't amused
On October 8th, the Terminix technician (***?) went to two separate apartments of the building to apply the treatment that was agreed to While the technician was at the building, there was an encounter between he and a tenant that occu

Terminix reported me to collections in error THey never corrected and do not call me back This is a terrible company
Terminix Chatsworth reported me unlawfully to collections company ***, Inc I had cancelled Terminix and Terminix had said that they would refund me for any money owed and cancel my contract I have emails from Terminix confirming this, as has Terminix corporate confirmed this via telephone

Terminix overcharged me for bed bug service and failed to provide the necessary advice to make the service effective
On April 9, Terminix treated my house for bedbugs, after charging me $for bedbugs and for the Ultimate Protection Package I paid them dollars upfrontThe service was not delivered as I was told and the technician advised me that I would continue to have bedbug service as long as I had the Ultimate Protection Package which was not true
I called to verify what the technician told me in early July because I received lots of conflicting information every time I called customer serviceI found that the contract was for days and it was almost up When I realized that I still had unopened bags in the house near the end of the days, I started calling for helpWhen I asked for management assistance and contact, I received no phone calls from anyone in managementThe salesman told me to throw the rest of my stuff away and the corporate cust

Failure to conduct adequate service and failure to document quotation and commercial agreement correctly
November 26th - 1:am - Bed bugs were discovered in the *** of which *** *** is a ResidenceAt 11am, when the office was open, *** management was alerted of the issue
Apartment management originally said they could not get a hold of terminix, but *** *** called Terminix himself, and then they began to helpOriginal survey occurred the next week
December 1st - First treatment was done by TerminixDuring the treatment a mirror was broken by the technician and the mattress protector, for which the customer paid for, was determine to have a hole in itDuring the treatment only the corners of the mattress and the edges of the carpet were treated
It was the opinion of the customer that the hole in the protector voided the integrity of the treatment and the company should retreat the apartment againDuring a discussion with custom

Continually receive spam emails from this companyI have unsubscribed multiple time, not that I had ever subscribed in the first placeI still keep receiving spam almost daily

I wish I could leave starsThis organization is does not take timely action during infestation situations, lies to it customers under contract with claimed service, and does not honor its service windowsThis amounts to taking my money for no service provided while further inconveniencing me as a customer by saying that they will arrive in a certain window, providing NO communication of inability to make the appointment, and NEVER showing upThis is made worse by customer service claiming service was provided when there are both witnesses and plat growth that would have made this IMPOSSIBLE
Lying to customers is NOT good businessAction should be taken against this company

missed apptno customer service help
the repwho came out on fri9-30-got into an argument with me, so I told him to leaveI then called terminix back right after to re schedule an apptthe reptold me someone would be out on mon10-3-between 10-No one showed so I called and asked what had happened and was told that there was no apptscheduled for meI set up another appfor 10-4-between 8-10amI received a call from terminix asking me to complete a survey about the service I had received today, 10-3-2016, which never happenedWhen I called to complain to terminix the rep told me to contact the Revdex.com

Terminix provided a terminate treatment on rental house Provided one-year warrantySigns of termites still occurred Technicians refused to see th
Master Agreement #: XXXXX-XXXXXXX
12/16/- Terminix provided complete original termite treatment $WO# XXXXXXXXXXX
Slight damages started showing Renters just moved into house
07/01/15- Renters state they've seen terminates on the floor in laundry room Damages getting worseTechnician came out for inspection Could not find any signs of activity WO# XXXXXXXXXXX
09/29/- Renters state more terminates has been spotted Damages are yet getting worse Technician came and state no signs of active terminates WO# XXXXXXXXXXX
12/17/- Renters moved out I start removing sheetrock on ceiling to reveal terminate infestation in joist
12/21/- Technician came out to observe damages
12/22/- House started undergoing termite damage repairs
12/24/- 10:31AM - Called and left voicemail for Brent (no

very poor service, very unprofessional manager especially locally in Detroit Areawill never recommend them to anyonethey lie about your 100% satisfaction, they send you you rude technicians and they will get mad when you tell them you are still seeing pestsNever again TERMINEX

The time slot I was given was not met, and I was never contacted that it will be missed or that it would be changed by the branch manager
I made a service request on August 1, for the following day August 2,in the time slot of am to pm $were charged on my debit card for this service on Aug over the phoneMy home had a significant flea infestation and were in need of immediate treatment and I made this very clear at the point of creating the appointmentOn the day of scheduled service, Aug 2, we waited until about 1:45pm to call back and verify our serviceService rep mentioned they couldn't get a hold of technician after a minute hold, and stated had left a voicemail to call us whenever possible to re-establish ETA to our homeWe waited until about 3pm to call back since we had no returned calls on this matterAt pm we called back with the same issue and spoke to *** about the no call no show of the technician and was placed on yet another min

provider of service is refusing to adhere to his advertised guarantee
This complaint is being filed because the customer is being charged for service that was supposed to be tied to previous service as a result of treatment that did not solve the fire ant problem we were having
on April 3, terminate arrived at our home for our bimonthly pest control serviceWhile the technician was here he discovered a fire ant problem that we were having in the backyardHe treated the problem with both sprays and granules but because of all the rain we've been having he advised me that the fire ants were seeking higher ground and if I had any more issues to contact him and he would come back out at no charge to me and re-treat the problemA couple of days after he treated our yard my wife noticed more fire ants and informed me and I immediately contacted our technician Anthony to advise him of the situationOn April 11, a technician came out retreated the fire ant problem then said

I need a thorough inspection underneath houseThen I need an appraiser for floor damageI've called times to schedule and no call back
A few months back in May I had a guy come out to inspect my floors because there getting ruined even though my house was tented and treatedHe saw and said there will be an appraiser getting with me in weeks (never happened) then *** accent out another guy to drill holes and treat my floors in which he said they're going to send someone out to look underneath my house for subterranean termites (never happened) i've been calling and talking with so many different employees throughout the month promising a scheduling or callback and it (never happends.) Meanwhile my new floors are getting ruined

Terminix never showed up to their inspection appointment, although I confirmed this appointment with them two times priorCustomer service was RUDE and UNAPOLOGETIC without a reason for not coming for the appointment Her reasoning was "let's not file a complain and go with the easier way, which is to make another appointment
Lastly, SHE HUNG UP on me!!!!!DO NOT USE TERMINIX

Worst service I have ever received from a companyThe technician randomly shows up when no one is home and according to their records he sprays all over the house but how could he if my gate is lockTheirs no way he could of jumped the fence or opened the gate in order to complete the jobmonths later I get a very rude call asking why I haven't paid my treatment when no note or anything was left behind letting me know that someone had came byHow can they charge me full price when they only completed half of the jobThe representative was extremely ruder over the phone and not very helpful at allI am not happy with my service I received or the treatment over the phoneFrom now on I will only use small and independent companies for my pest control because terminex does not value their customers

The techs were wonderful however I called to cancel after my June payment a year after services had begun The women I spoke to said she would adjust the account but I could still use the services until September as it falls under their followup guaranteeI had Terminex come out on two separate occasions after speaking to the rep but prior to my next billing date This was still for the original issue of ants we were having and they continued to bill me in September and refused to refund me The customer service was terrible and extremely rude I would not recommend their servicesCustomer ID: ***

Alterra Pest Control sends agents around door-to-door offering their pest services for a very low introductory price and very persistent salesmenYou must read the paperwork carefully since there is a minimum price for their service so if you don't like what they do and cancel after the first treatment, they will want to charge that minimum charge and for me it was $I tried to cancel within a week after the first treatment and was subjected to more high pressure sales and stalling tacticsI thought I had things resolved when I got a phone call telling me the were sending someone to treat my yardI caught the guy before he started and sent him on his way and called the company and told them I did not want their serviceI was told about the minimum charge and I told them I still wanted to cancelThere was a charge on my card so I thought we were doneI then got another phone call that a person would be coming out to treat my houseI called before they sent anyone and told

For the second straight year, technician did not show up during the hour window and did not call during that window
termite inspection technician did not show and had to reschedule The call to Terminix, after waiting for over two hours, had them stating that the inspection was rescheduled, but there was no communication to the customer of this reschedule at the last minuteAlso had received confirmation email and phone call for the date and time that I waited for over two hours
Today, 5/31/17, termite inspection technician did not show during the scheduled hour window of 3- Had received confirmation email and phone call leading up to this inspectionCalled Terminix They finally got in touch with the technician Received a call from the technician and the technician stated he was running behind There was no communication with me that this service would be over hours later than scheduled until I initiated the call to Terminix after they had missed their sch

I was notified by my landscaper that I may have a termite problem on the side of my home I have a contract with Terminix in Gulf Shores who I immediately calledAn appointment was scheduled for 4/27/ They did not show no did they call to say they were not coming I again made an appointment for 5/3/and again they did not come out nor did they call I was told that their Manager Jim would look into this and personally call me He never calledAnother appoint was made for 5/10/with promises that that they would definitely show up and that Jim was busy but would call You guessed it they again did not show up, nor did they call to say they would not and still no call from the manager As a last resort I called Corporate customer service who said they will resole this problem and get someone out to treat my bug problemWhen my contract is up I will be switching to another company Its a shame as I had Terminix for a number of years in two of my other homes and all my experiences were positiveIt's true you can have a great service but people make the difference

Terminix personnel member lied about representing buyers of our home gain entry and perform a termite inspection
Our home is for sale and we're currently in contract phase with buyersTerminix personnel member lied about representing buyers of our home to gain entry and perform a termite inspection
He went on to tell my wife who was alone at home with my children that he would have to recommend a $treatment to deal with a termite issue that did not existBasically recommending it because my neighbors had termite traps outside of their home and he assumed our home would have termites tooMy neighbors confirmed they do not have termites and that they are only there as a preventive measure
I consider this a break in, and upon calling Terminix HQ, their support person would not connect me with an escalations members and insisted that I just provide her with pertinent info and that they would call the branch to dig deeperI was not even offered a call back until I requested

I did not authorize Terminix to treat my property without authorizationThis was set up in with representativeTerminix treated anyway
My house has a problem with carpenter bees Terminix told me they can only treat the bees when they were active The bees are only active for three weeks in the end of May into JuneWhen I spoke to the representative in 2017, I was going to cancel the service and call back when I needed itTHe service reptold me to leave my name on file so that all they would have to do is send out a tec to service for the bees Termininex came without calling me first The bees were not active active and they treated anyway which did not fix the problemI called Terminix to explain my problem and was told that I signed a contract with themI asked the repto look into the notes in the fileTHe rep told me they do not do service that way that the rep that I spoke to in At thatpointI canceled the service and expected them to remove the bill