Terminix

I want to say that "Ellen" in the Tucson local office, and "Sal" who comes to my house for inspection and termite treatments are super good to talk with and get things done They both are always helpful and informative I assume other companies are able to provide adequate termite control, but from my point of view, they are the reasons I stay with Terminix

Terminix reported me to collections in error THey never corrected and do not call me back This is a terrible company
Terminix Chatsworth reported me unlawfully to collections company ***, Inc I had cancelled Terminix and Terminix had said that they would refund me for any money owed and cancel my contract I have emails from Terminix confirming this, as has Terminix corporate confirmed this via telephone

we signed up for the Ultimate Protection plan, the picture shows it covers bugs & ratsHowever this was advertisementIt only covers bugs
we signed up for the Ultimate Protection Plan 7/31/@ $per yearThe card states it's the best value in Pest control, the advertisement shows spiders, cockroaches, ants and a mousethey also provide a wheel of possible bugs/rodents that you might encounter and mice and rats are included again implying they are part of the dealLuring you in to buy their productit even states they will never pay for damage repairs againBut once you call them due to damage they tell you everything is included except mice and ratsIf this is the case then why do they put mice and rats on the flyer to make you think they are includedNice way to trick the elderly I think!! True advertisement!! Also when the tech came out to our house each time they never went under the house to inspect, if they had we might have seen the damage last year

The time slot I was given was not met, and I was never contacted that it will be missed or that it would be changed by the branch manager
I made a service request on August 1, for the following day August 2,in the time slot of am to pm $were charged on my debit card for this service on Aug over the phoneMy home had a significant flea infestation and were in need of immediate treatment and I made this very clear at the point of creating the appointmentOn the day of scheduled service, Aug 2, we waited until about 1:45pm to call back and verify our serviceService rep mentioned they couldn't get a hold of technician after a minute hold, and stated had left a voicemail to call us whenever possible to re-establish ETA to our homeWe waited until about 3pm to call back since we had no returned calls on this matterAt pm we called back with the same issue and spoke to *** about the no call no show of the technician and was placed on yet another min

missed apptno customer service help
the repwho came out on fri9-30-got into an argument with me, so I told him to leaveI then called terminix back right after to re schedule an apptthe reptold me someone would be out on mon10-3-between 10-No one showed so I called and asked what had happened and was told that there was no apptscheduled for meI set up another appfor 10-4-between 8-10amI received a call from terminix asking me to complete a survey about the service I had received today, 10-3-2016, which never happenedWhen I called to complain to terminix the rep told me to contact the Revdex.com

Failure to conduct adequate service and failure to document quotation and commercial agreement correctly
November 26th - 1:am - Bed bugs were discovered in the *** of which *** *** is a ResidenceAt 11am, when the office was open, *** management was alerted of the issue
Apartment management originally said they could not get a hold of terminix, but *** *** called Terminix himself, and then they began to helpOriginal survey occurred the next week
December 1st - First treatment was done by TerminixDuring the treatment a mirror was broken by the technician and the mattress protector, for which the customer paid for, was determine to have a hole in itDuring the treatment only the corners of the mattress and the edges of the carpet were treated
It was the opinion of the customer that the hole in the protector voided the integrity of the treatment and the company should retreat the apartment againDuring a discussion with custom

Continually receive spam emails from this companyI have unsubscribed multiple time, not that I had ever subscribed in the first placeI still keep receiving spam almost daily

I wish I could leave starsThis organization is does not take timely action during infestation situations, lies to it customers under contract with claimed service, and does not honor its service windowsThis amounts to taking my money for no service provided while further inconveniencing me as a customer by saying that they will arrive in a certain window, providing NO communication of inability to make the appointment, and NEVER showing upThis is made worse by customer service claiming service was provided when there are both witnesses and plat growth that would have made this IMPOSSIBLE
Lying to customers is NOT good businessAction should be taken against this company

I need a thorough inspection underneath houseThen I need an appraiser for floor damageI've called times to schedule and no call back
A few months back in May I had a guy come out to inspect my floors because there getting ruined even though my house was tented and treatedHe saw and said there will be an appraiser getting with me in weeks (never happened) then *** accent out another guy to drill holes and treat my floors in which he said they're going to send someone out to look underneath my house for subterranean termites (never happened) i've been calling and talking with so many different employees throughout the month promising a scheduling or callback and it (never happends.) Meanwhile my new floors are getting ruined

Terminix provided a terminate treatment on rental house Provided one-year warrantySigns of termites still occurred Technicians refused to see th
Master Agreement #: XXXXX-XXXXXXX
12/16/- Terminix provided complete original termite treatment $WO# XXXXXXXXXXX
Slight damages started showing Renters just moved into house
07/01/15- Renters state they've seen terminates on the floor in laundry room Damages getting worseTechnician came out for inspection Could not find any signs of activity WO# XXXXXXXXXXX
09/29/- Renters state more terminates has been spotted Damages are yet getting worse Technician came and state no signs of active terminates WO# XXXXXXXXXXX
12/17/- Renters moved out I start removing sheetrock on ceiling to reveal terminate infestation in joist
12/21/- Technician came out to observe damages
12/22/- House started undergoing termite damage repairs
12/24/- 10:31AM - Called and left voicemail for Brent (no

provider of service is refusing to adhere to his advertised guarantee
This complaint is being filed because the customer is being charged for service that was supposed to be tied to previous service as a result of treatment that did not solve the fire ant problem we were having
on April 3, terminate arrived at our home for our bimonthly pest control serviceWhile the technician was here he discovered a fire ant problem that we were having in the backyardHe treated the problem with both sprays and granules but because of all the rain we've been having he advised me that the fire ants were seeking higher ground and if I had any more issues to contact him and he would come back out at no charge to me and re-treat the problemA couple of days after he treated our yard my wife noticed more fire ants and informed me and I immediately contacted our technician Anthony to advise him of the situationOn April 11, a technician came out retreated the fire ant problem then said

very poor service, very unprofessional manager especially locally in Detroit Areawill never recommend them to anyonethey lie about your 100% satisfaction, they send you you rude technicians and they will get mad when you tell them you are still seeing pestsNever again TERMINEX

The techs were wonderful however I called to cancel after my June payment a year after services had begun The women I spoke to said she would adjust the account but I could still use the services until September as it falls under their followup guaranteeI had Terminex come out on two separate occasions after speaking to the rep but prior to my next billing date This was still for the original issue of ants we were having and they continued to bill me in September and refused to refund me The customer service was terrible and extremely rude I would not recommend their servicesCustomer ID: ***

Worst service I have ever received from a companyThe technician randomly shows up when no one is home and according to their records he sprays all over the house but how could he if my gate is lockTheirs no way he could of jumped the fence or opened the gate in order to complete the jobmonths later I get a very rude call asking why I haven't paid my treatment when no note or anything was left behind letting me know that someone had came byHow can they charge me full price when they only completed half of the jobThe representative was extremely ruder over the phone and not very helpful at allI am not happy with my service I received or the treatment over the phoneFrom now on I will only use small and independent companies for my pest control because terminex does not value their customers

Terminix never showed up to their inspection appointment, although I confirmed this appointment with them two times priorCustomer service was RUDE and UNAPOLOGETIC without a reason for not coming for the appointment Her reasoning was "let's not file a complain and go with the easier way, which is to make another appointment
Lastly, SHE HUNG UP on me!!!!!DO NOT USE TERMINIX

For the second straight year, technician did not show up during the hour window and did not call during that window
termite inspection technician did not show and had to reschedule The call to Terminix, after waiting for over two hours, had them stating that the inspection was rescheduled, but there was no communication to the customer of this reschedule at the last minuteAlso had received confirmation email and phone call for the date and time that I waited for over two hours
Today, 5/31/17, termite inspection technician did not show during the scheduled hour window of 3- Had received confirmation email and phone call leading up to this inspectionCalled Terminix They finally got in touch with the technician Received a call from the technician and the technician stated he was running behind There was no communication with me that this service would be over hours later than scheduled until I initiated the call to Terminix after they had missed their sch

Alterra Pest Control sends agents around door-to-door offering their pest services for a very low introductory price and very persistent salesmenYou must read the paperwork carefully since there is a minimum price for their service so if you don't like what they do and cancel after the first treatment, they will want to charge that minimum charge and for me it was $I tried to cancel within a week after the first treatment and was subjected to more high pressure sales and stalling tacticsI thought I had things resolved when I got a phone call telling me the were sending someone to treat my yardI caught the guy before he started and sent him on his way and called the company and told them I did not want their serviceI was told about the minimum charge and I told them I still wanted to cancelThere was a charge on my card so I thought we were doneI then got another phone call that a person would be coming out to treat my houseI called before they sent anyone and told

We are a new customer with TerminixOur first appointment was cancelled by them and rescheduledWe were notified by a voicemail the night beforeReschedule time came and wentThey didn't show by the scheduled hour window and no one calledWe contacted our local office in MOKENA, ILLINOIS, and was told they were running late and moved up our windowThe new time came and they still haven't shown up

I was notified by my landscaper that I may have a termite problem on the side of my home I have a contract with Terminix in Gulf Shores who I immediately calledAn appointment was scheduled for 4/27/ They did not show no did they call to say they were not coming I again made an appointment for 5/3/and again they did not come out nor did they call I was told that their Manager Jim would look into this and personally call me He never calledAnother appoint was made for 5/10/with promises that that they would definitely show up and that Jim was busy but would call You guessed it they again did not show up, nor did they call to say they would not and still no call from the manager As a last resort I called Corporate customer service who said they will resole this problem and get someone out to treat my bug problemWhen my contract is up I will be switching to another company Its a shame as I had Terminix for a number of years in two of my other homes and all my experiences were positiveIt's true you can have a great service but people make the difference

I did not authorize Terminix to treat my property without authorizationThis was set up in with representativeTerminix treated anyway
My house has a problem with carpenter bees Terminix told me they can only treat the bees when they were active The bees are only active for three weeks in the end of May into JuneWhen I spoke to the representative in 2017, I was going to cancel the service and call back when I needed itTHe service reptold me to leave my name on file so that all they would have to do is send out a tec to service for the bees Termininex came without calling me first The bees were not active active and they treated anyway which did not fix the problemI called Terminix to explain my problem and was told that I signed a contract with themI asked the repto look into the notes in the fileTHe rep told me they do not do service that way that the rep that I spoke to in At thatpointI canceled the service and expected them to remove the bill