Terminix

Service was scheduled for 5/18/in the AM time frame Three separate were made by customer to business on afternoon of 5/18/on whereabouts of service Agents that answered the phone were unable to provide any type of update on service arrival and we were placed on hold for over minutes on each of the three attempts At no time did service take place nor was an explanation given to why the company missed the service date.Initial phone call during the week of May 23rd it was reported by the agent on the phone that service was completed During this phone call I explained that service was not completed The agents explained that she "opened the work ticket" in order to read the service notes She stated that 'Thursday May 19th service was completed, the Terminex employee documented of minutes of service provided.'Since the week of May 23rd Several calls have been made requesting a cash refund for $paid on May 13th for service that did not take place AND the the amoun

In August I met with a sales representative who quoted a price to do a pest exclusion and insulation replacement in our attic At that time, the rep indicated all attic insulation would be removed and replaced The service was performed, but not all attic insulation was removed as indicated, as the service personnel determined it was not necessary I have maintained that I am ok with this assessment but would like the charge to be reduced as the originally described work was not performed I have spoken repeatedly with branch managers asking for an itemized bill as well as reduction in the charged fee I have yet to receive any responses other than "looking into" the problem and failed promises of return calls
Product_Or_Service: Pest exclusion and insulation replacement
Order_Number: ***

A salesman from the Terminix company sold me a service that they were unable to performHe promised that my card would not be charged until the service had been performedThe service was to add ventilation vents in the crawl space of my homeI learned later that Terminix does not have the capacity to perform this serviceI was billed and charged $without any services being provided on 6/16/I have called numerous times since then attempting to get my money returnedI was told first that my money would be returned but that they could not put it back on my credit cardThey have promised to send a checkA local manager by the name of Wayne claims that he has filled out paperwork to have a check issuedI was told a check was issued in August but I never got itWhen I complained that the charge against my credit card was accruing interest, Wayne credited my terminix bill $on aug1, Since then I have been promised that a check is coming, but to date, 9/22/

I give this company a star ratingtimes I called, times I gave my phone number, times we got disconnected, and times I never got a call back I was a potential new customer, but instead I called *** who has reviews with a star rating, and got same day inspection

There have been incidents where the employee has come 2-hours early, for an elderly woman, TerminixThey have been paid and failed!!!!!!
Terminix has been well informed that the home owner is elderly and has SPECIFIC instructions to contact me, her caregiver in order to remove the pets from the homeThe specific times on two separate occasions have been p.m-7p.m and the person that came to spray arrived hours early, and sprayed just the outside, just like the previous timeTerminix is being paid for the service in which they are NOT providingThey have been told the home owner has dementia, and MUST have help removing the pets from the homeBy continuing to NOT show up at the time Terminix scheduled, it has cost myself vet bills, and time from work due to their negligenceThis is unacceptableI am very upset with how horrible this company has been handling businessThey certainly do not mind taking payment!

On June 28, 2016, a representative of Terminix came to our home to complete an estimate and ultimately a contract for pest control service
*** *** was the specialist who came to our home He talked with my husband and took notes to complete a contract that was then emailed to us He and my husband discussed everything we were interested in having regarding pest control (carpenter ants, wasps, and voles/moles in the yard) *** stated that they could "take care of that" and my husband gave him a credit card payment of $for the initial service with the contract to be for $for quarterly service The contract that we received DID NOT include pest control After several telephone calls to various numbers, we finally reached *** *** again on July 13, (after messages were supposedly sent on July to *** and someone else from a Terminix call center asking for a call back and received none) The service was performed on July and the technician stated he c

In January 2015, I got an exclusion done to prevent the squirrels coming to my attic It's been a nightmare that wouldn't go awayThey been out again in the winter of January since the squirrels are backThey said they found a few more gaps that maybe the problem how the squirrels were getting back inBut now it's January the squirrels are back againI spent thousands of dollars to get this fix but it has not been resolvedI been trying to call customer service to get someone from the branch to call me backNo one seems to have done thatIt's been over a week still no one called to follow up with meCustomer service and the product is horribleWhen they want to earn your business they will call and contact you immediatelyOnce they got your money they are no where to be foundVery disappointed with the quality of service and product that was provided from Terminix

I am being billed for services that were never initiated
I did have termini come over for an attic problem, I informed the technician that I did not want any further services, no monthly visitsHowever on 12/4, no advanced notice the tech showed up at my houseI was not home and my gate was locked, he left me a note he would return on 12/It was a Saturday I stayed home all day, he never showed upA few days later I received a bill for services performed on 12/4/in the amount of $I have subsequently spoken with 7, yes people at Terminix, I have explained the situation to all peopleOn 4/2/I received yet another bill for the same amountI do not want to pay for services that were never performed, yet I get NO satisfaction from Terminix when speaking with them

I purchased a TERMITE policy with Terminix back in I then had the house tentedI am assuming that Terminix did the annual termite inspection as specified in the contract, though I never received a reportI have paid yearly for this service and even received certificates congratulating me on the coverageI now have termite damage and TERMINIX will not honor the contract suggesting I have the wrong type of termitesMrL***, in the Salinas office, returned one phone call though he was informed numerous times by the corporate office in Memphis TN that I wished to resolve this situation The corporate office did inform me the local manager had the authority to make the decision to tent our houseMrL*** denied this.The corporate office continually shuffled me to different agents,none of whom resolved the issue other than to tell me I had the wrong termitesI have had this TERMITE Policy since I now have termites, no resolution, and am cancelling my policy with TERMINX .Anyone thinking of signing a contract for TERMITE control should think twice about signing with TERIMINIX as they DO NOT HONOR their own contract!

I have never placed a complaint for any company but I am extremely frustrated with this company right now First of all there are no local phone numbers to contact anyone if you need return service I called the pest control technician times and left a voice mail with no return call Next I called the 800# and got put on hold for over minutes the first times and the 3rd time when I called I got hung up on The fourth call after I waited again for over minutes someone finally answered and they could not set an appointment with me so they told me that someone would call me back I still have not received a call back from anyone I don't know how to get service that I paid for! This company obviously does not need my business! I would not recommend this company to anyone! Please be aware that when you have problems there will be no one to talk to! I even got online and started a chat and they refused to give me the local managers phone number They told me they would have him call me back I will be asking for my money back and will never do business with this company again I don't know how a company can stay in business if they do not have a local number?

BAD CUSTOMER SERVICE AND LACK OF COMMUNICATION
I called Terminix on 8/6/because of an ant problem in my homeThe customer service rep took my informationI asked him about plans and payment and he stated that the technician will go over all of that once they come out to do a free consultationThe rep asked me what type of issues I were havingI explained I had an ant problemHe proceeded to inform me that in order to reserve my appointment I need to provide a credit card numberI provided the agent with my credit card informationMy appointment was scheduled for 8/8/between 1:00p - 5:00pOn 8/8/2018, I receive a call @ 8:30a from a lady with Terminix stating she is enroute to my houseMy doorbell rung around 10:00a and a Terminix tech was at my doorHe came in with his equipment and asked where I was having the issueAs I am showing him where the issue is, my doorbell rings and there is another tech at my residenceShe tells me she is there to inspect for termite

Problem wasn't resolvedTerminix didn't uphold their end of the contractI have been waiting to hear from a local service manager for over two weeks with absolutely zero contact from anyone
Product_Or_Service: Pest control

I called Terminix in August of because I had discovered bed bugs a couple of months after moving into my home I met with the Salesman Marvin, who was very professional and nice My estimate was a little over $for a day plan although he stated it didn't seemed to be that bad I had my first appointment scheduled a few days later and he himself came out to service my property due to a scheduling conflict Terminix had After about two to three weeks after the first application, I noticed the bugs were still there and called to have someone come back out to apply another application Called them again in a couple of weeks and one of the guys met my brother in law at the home and told him, he did not notice any bed bug activity (not sure if he applied any chemicals or not) Called them yet again and they came out to apply and I my self was told by one of the guys, and I quote "sometimes after having bed bugs, the customer will be paranoid thinking they still have them" So now I'm crazy, I know what bed bugs look like and what the bites look like on my arms and legs Ever since then when I called I made it a point to catch one of them in a container to prove that I still had them, which is ridiculous to me I also told them I did not want that guy to come back to my home It got to where I was calling them every couple of weeks The last time I called Terminix I specifically asked to have a manager accompany a service guy Not only did they not send a manager but they sent me someone who stated they were new to the company This was in November of After his application he stated to not sleep in my room for a day Well I can see why he said that because it looked like he poured so much chemical on my mattress that it took days for the chemicals to even dry before I could sleep on it This was a total of months of them trying to get rid of the bed bugs Had not seen any bed bugs until January of almost two months Although I was told that you have weeks to call from the last time they come out before you will be charged again, I felt that if I called them to let them know they still did not resolve the issue that they would come back out in good faith Now I know good and well that I did not bring more bed bugs into my home in that short length of time I think the week policy should stop because their own website states that an adult bed bug can live for months without food I don't have another $to spend on a problem that should have been resolved with my first $ I truly feel like either they have people that don't know what they are doing or don't care

Completed service early without customer approval Agreed to take off billed amount via phone Supervisor usurped this without telling customer
I have had service with Terminix for years where they come out on a quarterly basis, they bill be after and I pay the bill For my most recent service before I canceled it, they came approximately weeks early for my quarterly service (on 08/30/18), when they should have come the third week of September I was then billed $for that service After I received the bill, I contacted customer service to let them know that I did not authorize for them to come three weeks early and that I did not believe that I should be billed for the service I also canceled any additional service The customer service rep said that the bill was taken off and I did not owe any additional amount She apologized that they came so early without my approval
I thought that was it for the bill I then started getting bills again for the amount a

After using the Terminix website to schedule an appointment for a free termite inspection I began receiving daily phone calls from the following number (***) *** Sometimes I'd get more than one call from this number in a day Mysteriously, no message would ever be left, yet these calls continued On March 30, I called Terminix, calling (***) ***, to ask to them to stop calling me The first person hung up on me after I said, "stop calling me", the second person refused to stop calling me and then proceeded to argue that I had called them during that very moment in time, and the third person put my number, (***) ***, on their do not call list At this point it is my understanding that Terminix will no longer call me (I will file a second complaint with the Revdex.com if this turns out not to be the case)
Product_Or_Service: Free termite inspection

Sprayed several times in months and they didn't get rid of the bed bugsTech didn't show up the last time he was scheduled to
My service address at the time was on depot st in centerview missouri Service was started in April of Paid $by checkThere was a guarantee that they would get rid of the bed bugsSprayed several times in months, still had the bugs Tried calling several times and either got no response or was promised call backNever got one Tech didn't show up his last scheduled visit and wouldn't return my calls Finally got a hold of someone but by that time was told it was too lateI just want a refund but was told no

I have tried contacting your Alterra times in the last month to cancel ALL service with themThe only way to do so is via a phone number - locally XXX-XXX-XXXXI leave my name, address, and phone number and no one ever respondsI called Terminix, who acquired Alterra, last yearThey were unhelpful - even rude - and repeated told me to call Alterra since none of their customer databases have been shared with Terminix (as of May 26, 2016)I provided my Alterra account number, phone number, name, and address, but Terminix had none of the information.Terminix would also not provide any other means of contacting Alterra as I requested at a minimum an email address or phone number of an executive who could take action (Terminix: "We don't have any of that information")I am FURIOUS as they have also billed me for a service that I have declined via voicemail
Product_Or_Service: Alterra Pest Control
Order_Number: XXXXXXX
Account_Number: XXXXXX

I recently had a termite inspection with rep Tim, young fellow too pushy in character, came in and start BS on how I might not pass inspection, the building was made in 1960's remodel xbefore 10/was again redone completelycame to port that appears tar came thru a slap on roof the guy called a mole of fungusthen on the carport saw or view a little paint peeling started to puch on plywood until it became loose, yet causing the fault and deminor saying that they can fix the problem, yet they or he cause the problem, I would not recommend this company for any thing or even repairs fraud is my commentStay away from this company highly BS and pushynone trust worthy also stole informational sheets from my desk(2) person to do one inspection never heard of such a scam

Scheduled an appointment with terminix, guy never showed up and I received a phone call for a survey on the job When called the company back, long waits then finally got connected with the service rep He was nowhere near my meighboorhood and claimed that he left messages on my phone with a price quote No voice mails or missed calls Not reliable and overpriced

After using Terminix as a quarterly pest control company for many years, I called them for a termite inspection prior to selling my home in Mission Beach, CA The man came out and placed identical termite wings in different spots in my house He then said that I needed to tent my house and my neighbor's house for termites None of this was true He lied completely about the existence of termites in my home, as determined by other pest control companies I had do the same inspection He just wanted to get a commission, because if he doesn't find anything, he gets nothing Additionally, he refused to leave the house unless the realtor's representative paid him on the spot The service is supposed to be paid at the close of escrow He was so inappropriate that he followed her to the office and continued to insist on payment then and there I called and tried to speak to someone many times The only one I got thru to was the sales manager who just said he would talk to the inspector, but do nothing about his lies