Terminix

I have a contract with Terminex, currently on its third annual renewal, for termite bait traps placed around the perimeter of my homeMy contract calls for the traps to be inspected four times a year and additional bait traps to be installed if the current traps show termite activityMy last termite inspection was conducted may 2015, ten months agoAll previous inspections were scheduled via phone by the local Terminex vendorI never realized that I did not have a local contact number for my vendorI recently received a letter from the national Terminex saying that the current bait stations were going to be updatedThe letter also stated that if I required additional information I could call my local branch, go to the Terminex web site, or call a national numberI called the number and updated some contact info and requested the local vendor contact numberThe request for a local number was refused; I was informed that the local vendor would call meI am waiting imp

Terminix has for the past one year and a half not provided me with good pest control serviceLast year, I noticed a decline in service, they would call and schedule pest service appointments and a technician the day before or sometime the day of service, cancel and rescheduleThis continued to happen for about a year (2017-2018) before I realized that we were not receiving regular serviceI continued to call and make complaints with the company and Finally, I thought we had resolved the issue, because they sent a technician to service my homeWell, I must report that they have already resorted to their old habit (May, 2018)A representative called and cancelled my service appointment, provided me with an unacceptable excuse as to whyI informed my daughter of the call because of the many service interruptions and contacts with management, my daughter handles the account contacts on my behalf because Terminix has been repeatedly ignoring their responsibility to provide me with goo

I have cancelled services for January successfullyHowever, when I called in February to cancel the lady on the phone said she would take care of itHowever, Alterra came the next day even though I had cancelled the services per the usual method which has worked in the pastHowever, the did the services without my consentI told them about it and they sent another bill for about $I cannot afford to continue
Order_Number: XXXXXXX
Account_Number: XXXXXX

Terminix personnel member lied about representing buyers of our home gain entry and perform a termite inspection
Our home is for sale and we're currently in contract phase with buyersTerminix personnel member lied about representing buyers of our home to gain entry and perform a termite inspection
He went on to tell my wife who was alone at home with my children that he would have to recommend a $treatment to deal with a termite issue that did not existBasically recommending it because my neighbors had termite traps outside of their home and he assumed our home would have termites tooMy neighbors confirmed they do not have termites and that they are only there as a preventive measure
I consider this a break in, and upon calling Terminix HQ, their support person would not connect me with an escalations members and insisted that I just provide her with pertinent info and that they would call the branch to dig deeperI was not even offered a call back until I requested

My son contacted Terminix to get rid of fleas in our house However, they came to our house two times but have not completed the service
My son and I were being bit in our house and the dermatologist said we had fleas We treated our dogs and sprayed the house using products from *** On 7/13/my son contacted Terminix to get rid of fleas and they said they could send a person on either the 7/14/or 7/15/ On 7/14/a Terminix man came to our house but sprayed regular service, even though he knew we had fleas We asked many questions about his service and he said we would see results in a weekHowever, this did not help the situation
We were still getting bit while sitting in chairs and sleeping in beds My son contacted the company again on 7/17/and the Terminix person said that the man did not follow the correct procedures She sent us the agenda of what to do and what to expect for the next Terminix service call She said she was going to send someone

on june terminix was given a check #*** for $to perform terminix treatmentthe cost was $i have received an invoice every month then on
I have called, sent copy of the cash check and they still keep sending past due invoicesI don't know what else to do with this companythe back of the cash check shows that it was cashed by Terminix

Exclusion plan- months, no showsmice problem worse
Purchased an exclusion plan on 7/10/for 900$I would get service every two weeks for as long as it takes to get rid of the miceSealing inside and out perimeter while setting baits and traps7/we had our first service " initial exclusion" The technician set some traps in the places I showed him the mice were on the main level.Told me they do not go upstairs, We hadn't had droppings and I believed himWe scheduled our next appointment for 7/On the morning of 7/aproxam, I realized I never got a confirmation callI, as the consumer called the customer service( CS) number to confirm my time windowThere was no record of my appointmentI told them the mice were worse, eating inside the couch, and now upstairs in my children's roomCS called the branch & said they were in the field and would contact me I called back around lunch time; different customer service agent, same storyShe cant get ahold of anyon

October - I am writing to inform you about my Rodent Exclusion Service, with the Terminix Company of Tyler, Texas They have ignored my calls and correspondence the last few months I have called at least four or five times in the last month and I have never received a call back Terminix uses an answering service and they take the message and complaint and tell you someone will call within 24-hours They never called You can not dial them direct because all their offices go directly to an answering serviceI even asked for Kenneth C***'s work number and they were told they were not allowed to give out any numbers I wrote a letter September 24, to the Branch Manager of Tyler, Buck W***, a certified letter to the Regional Manager of Tyler, Kenneth C*** and one to the Corporate Office regarding my problem and no response My exclusion was for a one year contract which they were never able to get rid of what was up in the attic When they sealed the attic they did not do it correctly and had to come back two more time to spray foam in areas that they missed The screens that they cut for the turbines in the roof were done incorrectly and had gaps in there where rodents could squeeze through They had to come out at least two other times to repair those and recut wire to fitEach time they came there was always new employees that were not that experienced and on one occasion the guy they sent had no idea what he was suppose to be doing nor did he even have a ladder to get on the roof He was suppose to check the live traps in the attic and he didn't even know he was suppose to do that and I had to tell him where I thought they were located On August they were suppose to come out and reseal a place that was showing light that one of their own inspectors noticed and they never came On August I texted Mark S***, Tyler Service Manager and he said he would get with his Regional Service Manager, Kenneth C***, and would get back with me He never did On August 27, I texted Mark again and he said his Regional Manager said there was nothing else they could do They left two live bated traps in my attic and one trap on the roof of my house My son-in-law had to get up on a ladder and remove the one off the roof because it had rained and had left a terrible odor They did not complete their job and they let the exclusion contract run out and did not come back to check the area that their inspector said needed to be resealed Their ad says 100% Satisfaction Guarantee or your money back! If they don't stand by their ad, they should not have it written in their contract and on their ads I would NEVER use this company again strictly because they don't want you to be able to communicate with them and they use an answering service to get out of having to talk with you and they DON'T stand behind their word, 100% Satisfaction Guaranteed! Next time I will go with someone locally that I can talk with when I call their office Any company should have the decency to return your call and try to work with the customer to see what they can do about the problem THEY obviously don't care They just take your money and that is all they care about

Bad web site
Bad communications with satellite offices
Bad follow up
Very poor documentation and notation of telecons
Past yrs have had problems with schedulingThis year set an appt for 02/ Tech did not showCalled into Terminix, discussed issue; agent called tech set appt for wk later
wk later tech no show Called into Terminix; agent called local mgr.; informed me someone would be calling mehrs later no call
Called into Terminix again Agent informs me there are no notes on file and informs me I have an appt 2/9, 8-am I informed agent I st no appt Agent put me on hold again for a very long period so I hung up and filed this report

Terminix was to make and adjustment on my account by sending me a refund check
I applied for and exclusion on my home for rodent and termite control and pre paid for future serviceI changed my mind on April 8, and requested a refundThey don't allow you to talk to someone in billing so after calling numerous times I was finally given Nathan *** the Service Mgrwho tried to helpHe gave this request to Jeremy *** who is the branch manager and I was told that I should get my refund by May 22ndIt is now June 1st and now they are telling me it needs to go to the Regional MgrJuan *** for approvalJust how long does it take to get a refundI feel like I am just getting the run aroundI want my refund now

"Zero Stars"...I have been on the phone too many times calling Terminix I initiated contact with Terminix in May This would be my second experience in hiring them Several years ago I utilized their services and had a pleasant experience: Fast forward and here I am mad as *** A salesman came calling the 1st week of June and I explained to him that I needed monthly service for ants, roaches and spiders due to our home being left open by contractors for almost a year after Hurricane Harvey I explained that I am a Stage cancer patient and while I am fighting this pest, I don't have time to be dealing with other pests I employed Terminix to exterminate the interior and exterior for pest control as well as manage the termite baits they installed It was explained that the termite bait would be followed up quarterlyAt that time, I asked to receive monthly pest control and never received it Even after calling and requesting services Honestly, I'm struggling to write this review and don't want the stress of explaining the *** I've been thru in the last few months Employees are there only to make a buck, forget customer satisfaction and loyalty I've been lied to enough Terminix, you'll have better business if you treat your customers right by honoring the services you're supposed to render

Door-to-door salesman came and we signed a trial month contract on 5/14/15.Terminix signed us up for a year and has been drawing from our bank acct
On 5/14/15, Terminix salesman Roosevelt P.(XXX-XXX-XXXX) came to our door and we were told that we were signing up for a month trial contract We wrote him a check, thinking it was safer that he would not have access to our credit card infoto keep charging it, and we thought things were set During the months, we had them back a couple times to spray for bees One day a technician showed up and said he was there for the regularly scheduled spraying I explained that we ONLY had the month contract and we weren't having any problems at the moment (no bees) He asked if he could just take a look around anyway, I said, Sure Later that day, I found an invoice in my mailbox Needless to say I was upset The invoice said that the Terminix technician saw a few ladybugs so he put down a few granules and the bill was for $

I had an email confirming an inspection appointment but they never showed up or called
I had an email confirming an inspection appointment but they never showed up or called

After repeated attempts of requesting service under my exclusion contract with Terminix, they have not honored our contract of providing service
Loan #XXXXXXXX
Amount Financed $
I believe date of purchased was April
monthly payment amount $
pay by visa card each month auto pay
After multiple times in trying to get the Terminx site to come inspect my concerns of squirrels in the walls, it has been months or more later that they have come outMissing multiple visits, arriving at 8PM without proper supplies, not showing o at all and have followed up with Carlos D***, the supervisor the manager Walter nor response no phone calls back and I still have squirrels in my wall

Terrible experience with Terminix! I had a salesman come out to inspect for bedbugsI was told I had them in three roomsThe tech came out four days later and confirmed they were only in the bedroomInitially the tech was great meeting my needs and making me feel hopeful the problem would be resolvedAs time progressed the dates and times of the appointment were changed w/o noticeThey also changed the tech w/o telling meThe tech and I had an agreement he could come to the house w/o me being home and was even comfortable enough to let the dog out of the living room So to my surprise I came home one day to a note on my door stating they were sorry I missed the appt I had to call customer service to reschedule, this was a long wait and very little helpI even spoke to the district manager regarding my concerns, he was very polite but no follow throughAt the last visit they found one bug, I was concerned b/c my three months was almost up and I wanted to have another appointment before the warranty expired(Apparently there is only a three month warranty regardless if the bug situation is fixed or not)I was assured by the tech they would come out despite the date, however he had to wait to schedule until his boss was back from vacationI waited a week, talked to the tech who promised to call back in a couple of days, that never happenedI left a message a few days later and the call was never returned I would not recommend this company! What a joke!

Terminix debited my bank account 8/29/$with out my permissionI paid on line of $toward my balance of what I owed on 8/5/
On 7/5/Terminix came and sprayed the house for Bug issuesThey informed me that the *** was $and my roommate was going to pay it but at the last minutes she said no So on 7/8/I called to make payment arrangementsTerminix stated their Financial department would call me to apply for assistance No one ever called and I called again at the end of July and they the same thing someone would call meOn 8/5/I went on Terminix website and put my bank information and made a payment of $and on 8/29/Terminix took an unauthorized payment out of $with my permissionBy Terminix doing that my bank account was put into the negative with additional fees attached and I made several calls asking to reverse it back and I would make payments to them until it was paid off and said no They refused to return the funds and

No show no call on more than one occasion and not on scheduled time when they do show up
My husband and I have contacted Terminix numerous time to have them come out due to a big problem we have in our living room and the occasional ants in the houseWe scheduled an appointment for 4/23/between the hours of 4-6, we were out that day and made sure we returned home before because we had Terminix come out only to find out they had already came around and only sprayed the front even though our concern was the back and the inside of the houseWe ended up purchasing a bug spray at the storeWe again stared seeing ants and spiders so we called again and took the first available appointment for 6/17/from 2-My husband and I both work but arranged for someone to come so that we would wouldn't miss our appointmentAt around 6pm I called Terminix to find out if someone was still coming, they basically said they didn't know there was no show no call and that someone would contact

STILL WAITING FOR REFUND
I contracted for services on 7/14/Their Notice of Cancellation document states that I can cancel this transaction before midnight of 7/17/without penalty or obligationI personally went to their office on 7/16/to sign a cancellationThe document also states that '...any payment made by you....will be returned within business days...' So far I have made phone calls and my husband went to the office and was told the $would be in our account by Tuesday of last weekIt has now been over a month and I still have not received my refund

I have been dealing with Terminix for a while now and far as the Pest Control Services they offer it's been okay so farBut the exclusion part well I still do which I would have more in detail about what and exclusion was because I know what and idea of exclusion is based off Terminix information I think they charge way to much money for what is really offered but their customer service rep Justin wasn't to badHe came out and help me understand more of what and exclusion consist of and was very professional about it, so I did appericate thatThey are due to come back again Friday so I hope everything turns out rightBut Justin does try to please his customers as best as he can

We were told by customer service that Terminix could handle a raccoon issue in addition to our regular service Technician arrived unable to provide
We had been terminix customers for about years when we developed a raccoon problem in our attic We called Terminix to see if they could provide additional service for raccoons They said they could help us and claimed they would have a local manager call back After not hearing back, I called again Finally, a date was set for a technician to come An additional technician arrived for our regular service He said we would need to repair damage to the side of our house and wait for snow to melt before raccoon inspector could come We had repairs done and rescheduled the appointment When no one showed up, I called to reschedule, Finally, a technician arrived and told us Terminix does not handle raccoons We called customer service to complain We were told that a manager named Peter H*** would contact us to straighten