Dear ***We are truly sorry to hear that you had an unpleasant experience in our *** *** Abercrombie & Fitch store locationOur customers are important to us and we value your feedbackIf you visited the store to make a return and did not have the original receipt,
merchandise credit would have been the only option that would be available to youHowever, we would be happy to look into this for you, but will need a bit more informationCan you provide us with the following information from both your original purchase and your return transaction?Original purchase informationStore #:Date:Transaction #:OR order #:Return transaction informationStore #:Date:Transaction #:Once we have received this information, we will look into options for resolution, we look forward to hearing from you.Sincerely,Customer ServiceAbercrombie & Fitch
I returned this item with the shipping label
that was provided by them I dropped off the package myself at the post office I have been tracking this package and a week later they still don't have it accounted for When I called the company all they told me was that they could tell it was shipped off to them but they don't have it So now not only do I not have the jeans or my money back, the jeans are simply lost somewhere
Dear ***,We apologize for the inconvenience you faced in our local store locationRest be assured we will be passing you details to the District Manager for further reviewIn order to process your refund, please send us the below details.Store location:Date:Last four digits of
credit/debit card:Total amount:We hope to hear from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
We are truly sorry for the inconvenience of the items being back ordered, and for your experience with order ***We have gone ahead and adjusted the price of the outstanding back ordered item (Sherpa-line Fleece Jacket in Light Heather Grey size L) to reflect $ad requestedThis
is a one time accommodation, and we will not be able to carry over the discounts if you should cancel this orderWe have looked into all of your communication with Customer Service and will address behavior as necessary.Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***Thank you for contacting us regarding your refundWe are sorry for the inconvenience that has been caused. According to our system, we attempted to refund this order twice, however the refunds seem to have failed. We re-sent the refund request on April It does not seem to
have failed, so you should be seeing it on your account shortly.If you don't see this refund after business days, please reply here and let us know, and we can take another look.Sincerely,
***, According to the Purolator tracking number your order is stuck in transit and there is not an estimated delivery date givenWe have issued a full refund of $for the inconvenienceIf your package arrives please use the pre paid shipping label to return the items back to our
Distribution Center. Please allow three to five business days for the refund to appear back on your account. We apologize for the frustration this has caused you.A&F Customer Service Team
*** Again I want to state, I understand you cannot combine coupons or promotionsBut I was not doing thisI was paying full price for a childrens coat and using this one coupon for 15% offThe person I spoke to on the phone stated he knew it was not stated on the coupon or on the website and when I asked he agreed it was illegal
Dear ***, We apologize for the frustration this has caused youOnce the items are returned back to our Distribution Center we will be able to process a full refund of $92.42. Customer Service TeamHollister Co
Dear ***,We are truly sorry for your experience and for the inconvenience this has causedWe see that you have informed Customer Service that it was purchased at our Menlo Park Abercrombie & Fitch store location in NJ and it was purchased with cash on Black Friday, November 29th or 30th,
Unfortunately, we are not able to locate cash transactions without specific information that is found on the receipt (Transaction #)If you are unable to provide us the the requested information, you may take your jacket to your nearest store to have a manager review the quality issueAll non-receipted returns are at a manager's discretion, they may offer you merchandise credit or exchange. We understand that the tailor you first visited may not have had a green zipper, and unfortunately we do not have additional zippers on hand that we would be able to provide you withHowever, if you are able to find a green zipper that matches to your liking, we would be more than happy to reimburse you for the cost of the zipper and for the cost of the tailor to repair it withWe would be able to reimburse you via PayPal, and would just need the email address that you would like us to send it to. In addition to this, we would like to offer you a $gift card that you, or your daughter can use on your next purchase with usWe can a physical gift card to your mailing address, or we can send an E-Gift Card directly to your email addressPlease let us know which you prefer so that we can have this sent out as soon as possible.Sincerely,Customer ServiceAbercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me After days I finally have my moneyI can't believe you all even replied with the check option that would take 90-daysALso someone shouldn't have to open or use a *** account to get money back from a companyIt sure seems like you want your customer to do all the workThis has taken up hours of my time and sales associates time here in *** and main officeI think this is poor customer service on your partI can promise if it was your money you would feel the sameIm glad I finally have my refund but I'm not happy/impressed with your company at allI'm a teacher at a high school and I tell my kids about this experience with you all hoping they won't have the same experience
Regards,
*** ***
The return package containing the A&F Down Series Lightweight Puffer Jacket was received by our distribution center on 1/9/You have been issued a refund of $Each customer is allowed one reship or refund for a shipping incidentAs a one time courtesy we have issued a $refund for the A&F High Rise Leggings BLACKWe will not be able to reship or refund orders with shipping errors in the futurePlease allow three to five business days for the two refunds to appear back on your card.Customer Service TeamAbercrombie & Fitch
Dear ***, We apologize for your recent experience at our Mall in Columbia locationPlease know this complaint has been forwarded to the District Manager, who should be reaching out to you shortly. Customer ServiceHollister Co
We apologize for the frustration this has caused youWe have issued a refund of $for the sold out items and the items still in stock have an expected delivery date of 12/17/Once your package ships you will be sent a tracking numberFor the inconvenience we have sent a promo code for free
shipping on your next order. Sincerely, Abercrombie kids Customer Service Team
We sincerely apologize that you feel misled and for the inconvenience this has causedUnfortunately, and this is stated on our invoices as well as online under our Returns & Exchanges section, that you will only receive merchandise credit when returning online merchandise to a store in Canada
and the USThe representative may have assumed that when you asked the general question that you intended to return by mail, which is the most common for online purchases.To help make this right, we have two options we would like to offer as a one time accomodation.You can return to your local store and have them process your return on to merchandise creditThe amount you receive does not matter, as long as you retain the receipt and merchandise card itselfYou can then contact us back here and provide the following, and we will cancel the merchandise credit and issue a refund to your *** account used on the original order.Return Receipt InformationStore Number:Date:Transaction Number:Merchandise Card Account Number:Original Purchase InformationOrder Number:ORYou may return your order to us by mail, and we can reimburse you for the cost of the shipping chargeYou will need to contact us back through here with the following, and the reimbursement can only be done via ***.Photo of the Return Postage ReceiptEmail address associated with your *** account:We are truly sorry for the misunderstanding and hope to hear from your soon on how you would like to proceed.Sincerely,Customer Service Abercrombie & Fitch
Dear ***,We have passed your information to the district manager of this store location for reviewThe district manager will reach out to you shortly.Happy holidays from Abercrombie & Fitch!
Dear ***,We apologize that this has not been resolved for you, and that your gift card did not arrive on timeWe do see that our specialty team who handles gift card issues sent you an email on November 18, but we have not heard back from youWe have included the email for you to reference
below:Hey ***,We apologize that you have not
receive your HCogift card! Here's what we can do:We can send a new
physical gift cardKeep me in mind that we cannot control how long it takes to
arriveOnce it leaves our Distribution Center it is in the hands of the
carrier.ORWe can send an E-Gift
Card to your email addressThis will arrive by the end of day and works the
same as a regular gift card.Please let us know which
you would prefer!SamanthaPlease let us know how you would like to proceed so that we can get this resolved for you as soon as possible.Sincerely,Customer ServiceHollister Co
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
I dont have a paypal account
Complaint:
I am rejecting this response because:
Regards,
Melissa Woosley
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Dear ***We are truly sorry to hear that you had an unpleasant experience in our *** *** Abercrombie & Fitch store locationOur customers are important to us and we value your feedbackIf you visited the store to make a return and did not have the original receipt,
merchandise credit would have been the only option that would be available to youHowever, we would be happy to look into this for you, but will need a bit more informationCan you provide us with the following information from both your original purchase and your return transaction?Original purchase informationStore #:Date:Transaction #:OR order #:Return transaction informationStore #:Date:Transaction #:Once we have received this information, we will look into options for resolution, we look forward to hearing from you.Sincerely,Customer ServiceAbercrombie & Fitch
I returned this item with the shipping label
that was provided by them I dropped off the package myself at the post office I have been tracking this package and a week later they still don't have it accounted for When I called the company all they told me was that they could tell it was shipped off to them but they don't have it So now not only do I not have the jeans or my money back, the jeans are simply lost somewhere
Dear ***,We apologize for the inconvenience you faced in our local store locationRest be assured we will be passing you details to the District Manager for further reviewIn order to process your refund, please send us the below details.Store location:Date:Last four digits of
credit/debit card:Total amount:We hope to hear from you soon.Sincerely,Customer ServiceAbercrombie & Fitch
We are truly sorry for the inconvenience of the items being back ordered, and for your experience with order ***We have gone ahead and adjusted the price of the outstanding back ordered item (Sherpa-line Fleece Jacket in Light Heather Grey size L) to reflect $ad requestedThis
is a one time accommodation, and we will not be able to carry over the discounts if you should cancel this orderWe have looked into all of your communication with Customer Service and will address behavior as necessary.Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***Thank you for contacting us regarding your refundWe are sorry for the inconvenience that has been caused. According to our system, we attempted to refund this order twice, however the refunds seem to have failed. We re-sent the refund request on April It does not seem to
have failed, so you should be seeing it on your account shortly.If you don't see this refund after business days, please reply here and let us know, and we can take another look.Sincerely,
***, According to the Purolator tracking number your order is stuck in transit and there is not an estimated delivery date givenWe have issued a full refund of $for the inconvenienceIf your package arrives please use the pre paid shipping label to return the items back to our
Distribution Center. Please allow three to five business days for the refund to appear back on your account. We apologize for the frustration this has caused you.A&F Customer Service Team
Gift card number worked so consider my complaint resolved
*** Again I want to state, I understand you cannot combine coupons or promotionsBut I was not doing thisI was paying full price for a childrens coat and using this one coupon for 15% offThe person I spoke to on the phone stated he knew it was not stated on the coupon or on the website and when I asked he agreed it was illegal
Dear ***, We apologize for the frustration this has caused youOnce the items are returned back to our Distribution Center we will be able to process a full refund of $92.42. Customer Service TeamHollister Co
Dear ***,We are truly sorry for your experience and for the inconvenience this has causedWe see that you have informed Customer Service that it was purchased at our Menlo Park Abercrombie & Fitch store location in NJ and it was purchased with cash on Black Friday, November 29th or 30th,
Unfortunately, we are not able to locate cash transactions without specific information that is found on the receipt (Transaction #)If you are unable to provide us the the requested information, you may take your jacket to your nearest store to have a manager review the quality issueAll non-receipted returns are at a manager's discretion, they may offer you merchandise credit or exchange. We understand that the tailor you first visited may not have had a green zipper, and unfortunately we do not have additional zippers on hand that we would be able to provide you withHowever, if you are able to find a green zipper that matches to your liking, we would be more than happy to reimburse you for the cost of the zipper and for the cost of the tailor to repair it withWe would be able to reimburse you via PayPal, and would just need the email address that you would like us to send it to. In addition to this, we would like to offer you a $gift card that you, or your daughter can use on your next purchase with usWe can a physical gift card to your mailing address, or we can send an E-Gift Card directly to your email addressPlease let us know which you prefer so that we can have this sent out as soon as possible.Sincerely,Customer ServiceAbercrombie & Fitch
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me After days I finally have my moneyI can't believe you all even replied with the check option that would take 90-daysALso someone shouldn't have to open or use a *** account to get money back from a companyIt sure seems like you want your customer to do all the workThis has taken up hours of my time and sales associates time here in *** and main officeI think this is poor customer service on your partI can promise if it was your money you would feel the sameIm glad I finally have my refund but I'm not happy/impressed with your company at allI'm a teacher at a high school and I tell my kids about this experience with you all hoping they won't have the same experience
Regards,
*** ***
The return package containing the A&F Down Series Lightweight Puffer Jacket was received by our distribution center on 1/9/You have been issued a refund of $Each customer is allowed one reship or refund for a shipping incidentAs a one time courtesy we have issued a $refund for the A&F High Rise Leggings BLACKWe will not be able to reship or refund orders with shipping errors in the futurePlease allow three to five business days for the two refunds to appear back on your card.Customer Service TeamAbercrombie & Fitch
Dear ***, We apologize for your recent experience at our Mall in Columbia locationPlease know this complaint has been forwarded to the District Manager, who should be reaching out to you shortly. Customer ServiceHollister Co
We apologize for the frustration this has caused youWe have issued a refund of $for the sold out items and the items still in stock have an expected delivery date of 12/17/Once your package ships you will be sent a tracking numberFor the inconvenience we have sent a promo code for free
shipping on your next order. Sincerely, Abercrombie kids Customer Service Team
We sincerely apologize that you feel misled and for the inconvenience this has causedUnfortunately, and this is stated on our invoices as well as online under our Returns & Exchanges section, that you will only receive merchandise credit when returning online merchandise to a store in Canada
and the USThe representative may have assumed that when you asked the general question that you intended to return by mail, which is the most common for online purchases.To help make this right, we have two options we would like to offer as a one time accomodation.You can return to your local store and have them process your return on to merchandise creditThe amount you receive does not matter, as long as you retain the receipt and merchandise card itselfYou can then contact us back here and provide the following, and we will cancel the merchandise credit and issue a refund to your *** account used on the original order.Return Receipt InformationStore Number:Date:Transaction Number:Merchandise Card Account Number:Original Purchase InformationOrder Number:ORYou may return your order to us by mail, and we can reimburse you for the cost of the shipping chargeYou will need to contact us back through here with the following, and the reimbursement can only be done via ***.Photo of the Return Postage ReceiptEmail address associated with your *** account:We are truly sorry for the misunderstanding and hope to hear from your soon on how you would like to proceed.Sincerely,Customer Service Abercrombie & Fitch
Dear ***,We have passed your information to the district manager of this store location for reviewThe district manager will reach out to you shortly.Happy holidays from Abercrombie & Fitch!
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** *** ***
Dear ***,We apologize that this has not been resolved for you, and that your gift card did not arrive on timeWe do see that our specialty team who handles gift card issues sent you an email on November 18, but we have not heard back from youWe have included the email for you to reference
below:Hey ***,We apologize that you have not
receive your HCogift card! Here's what we can do:We can send a new
physical gift cardKeep me in mind that we cannot control how long it takes to
arriveOnce it leaves our Distribution Center it is in the hands of the
carrier.ORWe can send an E-Gift
Card to your email addressThis will arrive by the end of day and works the
same as a regular gift card.Please let us know which
you would prefer!SamanthaPlease let us know how you would like to proceed so that we can get this resolved for you as soon as possible.Sincerely,Customer ServiceHollister Co
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
I dont have a paypal account
Complaint:
I am rejecting this response because:
Regards,
Melissa Woosley