I recommend Mike [redacted] and Texas Direct Auto for a pleasant, low-stress car buying experienceMike is an excellent sales associateHe was honest, straightforward, courteous and professional from beginning to endTDAs vehicle prices are quite fair and their process is efficient
Chris [redacted] was my sales specialist and he was great Interacting with the company, through employees like Chris, has been a positive experience on multiple occasions
Great experience from the moment I walked in, good customer service My sales rep was Kyle [redacted] he took care of me I have no complaints good customer service and no pressure I like that two thumps up Thanks Kyle for helping me out , if u need a vehicle come see Kyle at Texas Direct Auto in Stafford tx off South West freeway thanks
I want to express how helpful Zak [redacted] was through out the whole process of purchasing my new TahoeHe was very attentive of our needs and budgetWe didn't feel rushed at allAlso he had some of the items fixed with no hassle to make sure we were 100% satisfiedProfessional, Knowledgeable, Friendly and good customer service
We had a great experience at Texas Auto DirectBrandon [redacted] was such a huge helpHe loves his job and has such a passion for helping peopleWould definitely recommend him!
Always double check the paperwork and do not always believe what the salesperson are sayingI took their words for it because of how well known the dealer is in Houston, TXI always asked about title status and if it has been in an accident when buying a used carWell this is what I did and the salesperson replied with Clean Title and no AccidentSo 6months later we decided to buy another car and decided to let [redacted] appraise the value, while we test driveIt came back with an accident in from previous owner and I was very shocked So I look back on the paperwork and there was a paragraph basically saying they are not responsible for what the salesperson saidSO DOUBLE CHECK ON WHAT THE SALESPERSON SAYThe salesperson was no where to be seen when they handed me the keysOverall they are a good dealerI just want buyer to be careful with what the salesperson are saying
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I understand & agree to the settlement amount of $1,being sent to me early this next week However, the Title issue of NOT having Title to my truck since early July is an issue I am the one that is required to email or call Texas Aoto direct several times to get the same answer, "we will follow up on it & get back to you" I do do hope that once & for all that both parties can come to an amicable resolution, that being both $1,being sent & that the Title to the truck wil be sent in the very near future We can all move on from there happy with the outcomethank You
*** Good morning sir, I would like to thank you for taking time out of your busy schedule and talk with me about your experience I am truly sorry that no one followed up with you on the keyI have emailed you all of my information Please feel free to follow up with any questions or concerns I am so glad that we are able to get this taken care of right away.Thank you, Diane B*** Director of Customer Experience Texas Direct Auto
My first time buying a car onlineThe experience was definitely different from going to a car lot and driving away with your car, but my wife had her eye on a specific vehicle with specific optionsWe found the car through USAA's car buying service and tried to set up a test driveNext thing I know, I'm talking to LaDonya with [redacted] (now Texas Direct?) who explained that [redacted] is like "the [redacted] of car sales" and the car we wanted was actually in TexasAfter calming my fears of sending $20,basically over the Internet, LaDonya got the ball rollingI took one star off my review because every time the ball left LaDonya's court to go somewhere else, things slowed downThe sales manager that was going to get right back to me never did until I asked LaDonya what the status wasHe called minutes laterHe was a little disorganized and didn't have the paperwork on hand that I sent himBut he did get everything put together quickly and we were able to get the paperwork from him printed, signed, and in the mail again all within the hourWhen the car shipped from Texas to California, the third party delivery company didn't get in touch with me until I again asked LaDonya what was going onNext thing I know, the delivery company is calling, bending over backwards to make sure my car is delivered on timeFinally, while the car was en route, it got dinged on the hoodAnother exchange of emails with LaDonya and the Support folks got in touch with me right away and set up getting the repairs done with a local body shopAll in all, not always the smoothest process, but LaDonya gets stars out of for working with me through all the little issuesReading some of the other reviews here, I was a little concerned about [redacted] customer serviceIf you call up Texas Direct and get LaDonya, know you'll be taken care of
Revdex.com & [redacted] , The Title Department spoke with this customer yesterday and was able to get a copy of her DLThey are working as quickly as possible to get her plates/registration completeThank you!Diane ***
Angela R [redacted] , Good afternoon, I am Diane B [redacted] the Customer Relations Director with Texas Direct AutoI have received a email from our upper Management Committee in regards to this Revdex.com complaint We will look into these itemsThe window from driver side not working, brake noise, the noise coming from the vents, front end alignment and the vehicle running rough You will need to make an appointment with the service department, please speak with Mike Rook the Service ManagerWhen you speak with him give him this task #[redacted] If for any reason you may need a rental for the day, Texas Direct Auto will provide you with day rentalPlease give this task # [redacted] for the rentalI have looked into the listing on the matter of the key and floor mats, it was listed with key only and no floor matsI wil be more then happy to see if I can assist you with either one of these itemsIn regards to your deposit of $this was refunded on 01/23/Your first free oil change coupon along with the inspection report for your vehicle which you have requested will be mailed out todayIt will take 3-business days to receiveEach and every customer is very important to us and we want to do the right thing Thank you again, Diane B [redacted] Customer Relations Director
I live in California so it was daunting to buy a car online sight unseenMy sales person Ro [redacted] reassured me of the entire process, especially that after receiving the car I had a seven day period that if I was unsatisfied with the car for any reason I could return at no cost to meRo [redacted] personable yet professional attitude gave me the confidence I needed to complete the transactionRo always responded promptly in answering my questions After being informed the car would come without floor mats and owner manual I was pleasantly surprised to find both items in the carA great car buying experience!
Revdex.com & [redacted] ,I would like to follow up with your email that you sent back to the Revdex.com Yes sir [redacted] I did follow though with what I told you that I would do for you.The Title Department sent your plates and sticker out to you sir by [redacted] Tracking [redacted] It shows that it was delivered to you on Tuesday 11/15/at 2:pmThank you,
Texas Auto Direct is a great place to buy a low mileage vehicleThey treated me more than fairly and gave me the most for my trade inI love the dealership's way of doing businessThey didn't pressure me and gave me tons breathing room to decide if I wanted to make the purchaseThey have a HUGE selection of gently used cars, truck and suvsThe whole process was incredibleYou will even love the dealership show roomThey have a small restaurant and snacks for the kidsThe finance terms were equal to what I could get locally with my credit unionI really can't say enough good things about TADA special shout out to Moises [redacted] my salesman, and to Jackie my finance directorYou guys worked really hard and I appreciate thisI highly recommend Texas Auto Direct to anyone who wants to buy a nice car and at great price without all of the hassle
Wow! What an amazing experience as a first time car buyer! Kelly [redacted] and Bobby [redacted] were fantastic! Kelly was so patient with me when I decided I wanted a different car than the one I had originally intended to purchaseShe was so meticulous in making sure my car looked perfect! Kelly and Bobby both maintained contact with me from the day I inquired about the vehicle until the day it was delivered to my front doorI highly recommend Kelly, Bobby, and Texas Direct Auto!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me at this time.The Customer Service Director, Service Department Mgr and I are working together to address the concerns and issues of this vehicle regarding complaint ID [redacted] The process will start as of Wednesday, 2/4/I did inform the customer service director this should not be covered by my existing warranty, these we're existing issues that were addressed the day after I purchased and picked up the vehicle on Tuesday, 12/17/and the General Manager Tom Ddidn't attempt to resolve the issues after I spoke with him and several other staff on Saturday, 12/21/at Texas Direct AutoThanks to all whom put effort to get this matter resolved.Angela R [redacted]
I was a little reluctant to consider purchasing a vehicle on-line, especially with a dealership out-of-state, but from the moment I spoke to Thad [redacted] at Texas Direct Auto, I felt at ease and comfortableThad made my buying experience easy and any question that I had during the entire process he answered and delivered If he didn't have an answer right away, he would find out and he always got back to meThad was easy to get a hold of...always answering my calls and he was professional, courteous and delivered on what he promisedI am very happy with my purchase at Texas Direct Auto and would definitely consider purchasing a another vehicle from them in the futureDon't forget, ask for Thad [redacted] ...he will do you right!
I recommend Mike [redacted] and Texas Direct Auto for a pleasant, low-stress car buying experienceMike is an excellent sales associateHe was honest, straightforward, courteous and professional from beginning to endTDAs vehicle prices are quite fair and their process is efficient
Chris [redacted] was my sales specialist and he was great Interacting with the company, through employees like Chris, has been a positive experience on multiple occasions
Mike [redacted] was very patient and helpful in helping me find my new car
Great experience from the moment I walked in, good customer service My sales rep was Kyle [redacted] he took care of me I have no complaints good customer service and no pressure I like that two thumps up Thanks Kyle for helping me out , if u need a vehicle come see Kyle at Texas Direct Auto in Stafford tx off South West freeway thanks
I want to express how helpful Zak [redacted] was through out the whole process of purchasing my new TahoeHe was very attentive of our needs and budgetWe didn't feel rushed at allAlso he had some of the items fixed with no hassle to make sure we were 100% satisfiedProfessional, Knowledgeable, Friendly and good customer service
We had a great experience at Texas Auto DirectBrandon [redacted] was such a huge helpHe loves his job and has such a passion for helping peopleWould definitely recommend him!
Always double check the paperwork and do not always believe what the salesperson are sayingI took their words for it because of how well known the dealer is in Houston, TXI always asked about title status and if it has been in an accident when buying a used carWell this is what I did and the salesperson replied with Clean Title and no AccidentSo 6months later we decided to buy another car and decided to let [redacted] appraise the value, while we test driveIt came back with an accident in from previous owner and I was very shocked So I look back on the paperwork and there was a paragraph basically saying they are not responsible for what the salesperson saidSO DOUBLE CHECK ON WHAT THE SALESPERSON SAYThe salesperson was no where to be seen when they handed me the keysOverall they are a good dealerI just want buyer to be careful with what the salesperson are saying
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I understand & agree to the settlement amount of $1,being sent to me early this next week However, the Title issue of NOT having Title to my truck since early July is an issue I am the one that is required to email or call Texas Aoto direct several times to get the same answer, "we will follow up on it & get back to you" I do do hope that once & for all that both parties can come to an amicable resolution, that being both $1,being sent & that the Title to the truck wil be sent in the very near future We can all move on from there happy with the outcomethank You
Great experienceEric [redacted] was awesome
*** Good morning sir, I would like to thank you for taking time out of your busy schedule and talk with me about your experience I am truly sorry that no one followed up with you on the keyI have emailed you all of my information Please feel free to follow up with any questions or concerns I am so glad that we are able to get this taken care of right away.Thank you, Diane B*** Director of Customer Experience Texas Direct Auto
My first time buying a car onlineThe experience was definitely different from going to a car lot and driving away with your car, but my wife had her eye on a specific vehicle with specific optionsWe found the car through USAA's car buying service and tried to set up a test driveNext thing I know, I'm talking to LaDonya with [redacted] (now Texas Direct?) who explained that [redacted] is like "the [redacted] of car sales" and the car we wanted was actually in TexasAfter calming my fears of sending $20,basically over the Internet, LaDonya got the ball rollingI took one star off my review because every time the ball left LaDonya's court to go somewhere else, things slowed downThe sales manager that was going to get right back to me never did until I asked LaDonya what the status wasHe called minutes laterHe was a little disorganized and didn't have the paperwork on hand that I sent himBut he did get everything put together quickly and we were able to get the paperwork from him printed, signed, and in the mail again all within the hourWhen the car shipped from Texas to California, the third party delivery company didn't get in touch with me until I again asked LaDonya what was going onNext thing I know, the delivery company is calling, bending over backwards to make sure my car is delivered on timeFinally, while the car was en route, it got dinged on the hoodAnother exchange of emails with LaDonya and the Support folks got in touch with me right away and set up getting the repairs done with a local body shopAll in all, not always the smoothest process, but LaDonya gets stars out of for working with me through all the little issuesReading some of the other reviews here, I was a little concerned about [redacted] customer serviceIf you call up Texas Direct and get LaDonya, know you'll be taken care of
Revdex.com & [redacted] , The Title Department spoke with this customer yesterday and was able to get a copy of her DLThey are working as quickly as possible to get her plates/registration completeThank you!Diane ***
Angela R [redacted] , Good afternoon, I am Diane B [redacted] the Customer Relations Director with Texas Direct AutoI have received a email from our upper Management Committee in regards to this Revdex.com complaint We will look into these itemsThe window from driver side not working, brake noise, the noise coming from the vents, front end alignment and the vehicle running rough You will need to make an appointment with the service department, please speak with Mike Rook the Service ManagerWhen you speak with him give him this task #[redacted] If for any reason you may need a rental for the day, Texas Direct Auto will provide you with day rentalPlease give this task # [redacted] for the rentalI have looked into the listing on the matter of the key and floor mats, it was listed with key only and no floor matsI wil be more then happy to see if I can assist you with either one of these itemsIn regards to your deposit of $this was refunded on 01/23/Your first free oil change coupon along with the inspection report for your vehicle which you have requested will be mailed out todayIt will take 3-business days to receiveEach and every customer is very important to us and we want to do the right thing Thank you again, Diane B [redacted] Customer Relations Director
I live in California so it was daunting to buy a car online sight unseenMy sales person Ro [redacted] reassured me of the entire process, especially that after receiving the car I had a seven day period that if I was unsatisfied with the car for any reason I could return at no cost to meRo [redacted] personable yet professional attitude gave me the confidence I needed to complete the transactionRo always responded promptly in answering my questions After being informed the car would come without floor mats and owner manual I was pleasantly surprised to find both items in the carA great car buying experience!
I found buying a car through the vroom system was very easy My salesmanThadrick [redacted] was very helpful
Revdex.com & [redacted] ,I would like to follow up with your email that you sent back to the Revdex.com Yes sir [redacted] I did follow though with what I told you that I would do for you.The Title Department sent your plates and sticker out to you sir by [redacted] Tracking [redacted] It shows that it was delivered to you on Tuesday 11/15/at 2:pmThank you,
Texas Auto Direct is a great place to buy a low mileage vehicleThey treated me more than fairly and gave me the most for my trade inI love the dealership's way of doing businessThey didn't pressure me and gave me tons breathing room to decide if I wanted to make the purchaseThey have a HUGE selection of gently used cars, truck and suvsThe whole process was incredibleYou will even love the dealership show roomThey have a small restaurant and snacks for the kidsThe finance terms were equal to what I could get locally with my credit unionI really can't say enough good things about TADA special shout out to Moises [redacted] my salesman, and to Jackie my finance directorYou guys worked really hard and I appreciate thisI highly recommend Texas Auto Direct to anyone who wants to buy a nice car and at great price without all of the hassle
Wow! What an amazing experience as a first time car buyer! Kelly [redacted] and Bobby [redacted] were fantastic! Kelly was so patient with me when I decided I wanted a different car than the one I had originally intended to purchaseShe was so meticulous in making sure my car looked perfect! Kelly and Bobby both maintained contact with me from the day I inquired about the vehicle until the day it was delivered to my front doorI highly recommend Kelly, Bobby, and Texas Direct Auto!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me at this time.The Customer Service Director, Service Department Mgr and I are working together to address the concerns and issues of this vehicle regarding complaint ID [redacted] The process will start as of Wednesday, 2/4/I did inform the customer service director this should not be covered by my existing warranty, these we're existing issues that were addressed the day after I purchased and picked up the vehicle on Tuesday, 12/17/and the General Manager Tom Ddidn't attempt to resolve the issues after I spoke with him and several other staff on Saturday, 12/21/at Texas Direct AutoThanks to all whom put effort to get this matter resolved.Angela R [redacted]
I was a little reluctant to consider purchasing a vehicle on-line, especially with a dealership out-of-state, but from the moment I spoke to Thad [redacted] at Texas Direct Auto, I felt at ease and comfortableThad made my buying experience easy and any question that I had during the entire process he answered and delivered If he didn't have an answer right away, he would find out and he always got back to meThad was easy to get a hold of...always answering my calls and he was professional, courteous and delivered on what he promisedI am very happy with my purchase at Texas Direct Auto and would definitely consider purchasing a another vehicle from them in the futureDon't forget, ask for Thad [redacted] ...he will do you right!