My wife and I purchased a *** *** from Texas Direct Auto on 6-14-Our sales person was a young man by the name of Melvin who provided absolutely no customer service whatsoeverWe live approximately miles away (mile RT), so before making the trip we spoke to Melvin to ensure that everything would be ready when we drove to their location on 6/13/2016, it wasn'tHe then advised us everything would be ready for pickup for 6/14/by 5:30pmit wasn'tWe sat for two hours until 7:30pm before any of the paperwork was initiated
The very next day, I washed the vehicle and noticed some bondo on the side of the drivers side on both the driver's door and passenger's doorUnfortunately, I had to make another mile roundtrip (my third) to Texas Auto Direct to talk to them about the issueWhen I arrived I asked to speak to someone concerning a customer complaint and waited minutes before anyone even approached meFinally a MrRod S*** approached and conf
Thadrick *** was very nice and helpfulI had several issues on my side come up and he just rolled with it and made it workThe whole process was pleasant and smoothedI will be back and have told my buddies and co-workers about TDA and Thad ***
My salesman is Eric ***, he is very on point in answering questions and concernsI have bought cars from him and plan to buy more in the near futureGreat experience with every transaction
This is our second vehicle from TDAWe had an AWESOME experience! Thad *** was our Sales AssociateAWESOME Guy! He is our GO TO Saleman from now on! From decision to buying he made it fast & easy every step of the way! We felt the need to share our experience beca use he came to our rescue when we had a problem recentlyReading about all the problems and star ratings that people are giving to TDA, you should've dealt with our guy ThadThen you'd have NO COMPLAINTS! We don't like to share but we'll give you this one ***, because as customers WE ARE worth it!
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MORE FAVORITES that made our experience go well! Jose M., Victor Z., Priscilla ***, Alex ***, Mike *** & Ron ***!
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RON ***: Talk about patience this guy has a lot of itI know I can be a (w)itch at timesThis guy really showed an enormous amount of patience with me! Heck I think he exercised every bit of Galatians 5:with me! A rare quality indeed! As a woman, according to my husband, I have the tendency to blow things way out of proportion sometimesThis was one of those timesWhenever I run into a snag, It's a must that I speak to a manager....Period!
Long story short, I was taken care of expediently and efficiently and went on my wayMy only regret was acting a plum fool! I was so ashamed of how I acted that day, I had to go back the following day and apologize face to faceAt first I thought it was a facadeBoy was I wrongHe really is a nice guy! Wow! Double shame : ( but he reassured me and didn't make feel less of a person
Purchased a BMW 328d xDrive from Texas Direct auto, salesman Michael *** made the process for the traand purchase seamlessHe even assisted us getting the best interest rate and Texas Direct Auto earned all our businessI am looking forward to making another purchase from him in the October / November timeframeGreat place to buy a car with a great atmosphere
BAD customer service, BAD management and BAD experience overallI traded my Mercedes SAMG for an American muscle car Dodge Hellcat with miles on itIn the beginning the Sales Guy that helped me ( Rigo) was really goodHe told me that if we close the deal they will detail my car, make sure everything is good, check all fluids and give it to me with a full tank of gasI never requested that but I thought it was great deal! Well all of that NEVER happened!! The Car was filthy *** and the tank was emptyA couple of days after I bought the vehicle it started leaking something from the middle exhaust areaSo I took it to them talked to (Ralph) over at customer service and he took my vehicle to get it checkI tried emailing him, calling him and nothing response whatsoever, so I drove to the dealer and found out that my car was ready since the morning and they said it was nothing wrong, not leaks found everything was goodI drove the vehicle for or more days and then an engine light came up, called them and they said if it is not blinking I'm safe and it will go away on his ownAfter that the I got a message in my dash saying my "IC coolant is low and oil level is low " again they never check the vehicle and all fluids before they sold it to meIt's like they do not inspect their vehicles before selling themThat same Saturday I intended to leave the house early AM and my car never turned on....I had it towed to the dealer after having to go my self and talk to the sales manager ( Ron)I explained the whole situation with the vehicle that I purchased from them days ago and I already had issuesLong story short, the tow service took it that same day because I went and talk to the manager directly, otherwise the car would still be sitting in my garageOf course all the mechanics at service that Saturday were off so nobody will be able to look at it until Monday(Joe)
" the manager"at service was the guy assigned to my vehicleI emailed him a couple of times to get an update in the vehicle and of course he never answered meI called a couple of times until I got a hold of him and he told me that they will not be able to fix the vehicle there and that they will have to have it tow led to a dodge dealer nowThey wanted to tow it to a dealer close to them and far from me so I talked to the manager again to have it tow led to a dealer of my preference The two different tow truck companies that work with Texas auto direct that towed my vehicle Scratched the front bumper ( I'm having to replace it) and broke the middle console in order to put the car in neutralfinally, the car is SAFE at the dodge dealer after days of nightmare with these guys at Texas Direct Auto in Stratford TexasSeriously think twice before you buy from themit is a total scam since they can't back up their word for a secondHorrible do not recommend them at all! Bad *** business
Zak *** provided excellent customer service and provided timely responses to all my questions throughout the car buying processI would recommend him and Texas Direct Auto to friends and family
This is my first time to purchase a car online with Texas Direct Auto The sale man, Thomas ***, has provided excellent support during the process I live out of town and unable to come and check the car out by myself I have a friend who lives on Houston, Texas; he comes over, check out the car in details, test drive, etc...His message to me that the car was ok I've followed with my bank to complete the paperwork process All communication was conducted via emails or phone calls Finally, after four days, the car was shipped to my city, and I was able to pick it up at a Texas Direct Auto in Dallas areaAll items were there, the car is shown as it's listed from the website Texas Direct Auto employee walks me through the inspection again before I took the car home I am very happy with Texas Direct Auto serviceOnly one thing I would suggest is that during the communication process (via email for example) The seller and buyer should be using the same email links; this will help to keep track of the conversation and avoid the confusion The way I see Texas Direct Auto employee using is he always generate a new email every time (without subject) to respond to their customer for some items that have been discussed between the seller and buyerSo far, I could see:
- Texas Direct Auto keeps their promises
- Quick response and professional service
- Actively in communication between buyer and customer
This is my first time going to Texas Direct AutoAaron *** was very helpful at the dealership and helped me narrowed down my selection of cars that I wantedHe was very patient and easy to work withI really like how this business treat its clientsIt feels much more friendlier and easier to pick out a car than a traditional dealershipI highly recommend friends to come here to buy a new car
I was very pleased with the entire processRigo did an excellent job of helping us find a vehicle that is safe, that my wife loves, and that was within our budget
I bought a car at Texas Direct Auto and my experience was awesome and all thanks to my salesman Eddie ***! He made the process of buying a car easy from start to finish Look for Eddie if you want the best customer service!
I recently purchased an automobile from TDA and was extremely pleased with the service I received My salesman TOMMY *** made my experience the best ever and easy as possible His attention to details was beyond reproach He understood my request and he went above and beyond to ensure the automobile was available and ready when I arrived at the dealershipI would strongly urge anyone looking for a new or gently used car to try TDA I would definitely recommend they ask for TOMMY *** He is definitely my guy when and if I need another car in the future
Thad was incredibly helpful from the first time I talked to him on the phone until I drove off with my truckThe process was smoother than any other time I have purchased a vehicleAfter talking g with Thad, I was confident in the truck and drove 1/hours to test drive and ultimately purchase itI will definitely be back!
On September 9th I was shopping around for a new vehicle since my car was totaled from Hurricane HarveyAfter looking online, I decided to come in the Texas Direct Auto and take a look at the Kia KAfter test driving the vehicle, I went ahead and moved forward with the purchaseMy salesman name was *** *** referred to the finance departmentA guy by the name of *** handled my paperwork and I was asked how much I wanted to put down the amount I provided as a down payment was 6,dollarsVroom has a day or mile return policy if you're not satisfied with the vehicleAfter signing all paperwork I was on my way later that eveningAfter days of having the vehicle in my possession, I decided it wasn't for meOn September 12th, I brought the car back to the dealership well within the mileage return limitsA woman by the name of *** *** ensured me the money would be returned to my debit card within 3-business daysI never received the money, nor di
Mike was a pleasure to work withAlways professional and a positive, genuine attitude! I will be referring my family and friends to him for their next auto purchases
My wife and I purchased a *** *** from Texas Direct Auto on 6-14-Our sales person was a young man by the name of Melvin who provided absolutely no customer service whatsoeverWe live approximately miles away (mile RT), so before making the trip we spoke to Melvin to ensure that everything would be ready when we drove to their location on 6/13/2016, it wasn'tHe then advised us everything would be ready for pickup for 6/14/by 5:30pmit wasn'tWe sat for two hours until 7:30pm before any of the paperwork was initiated
The very next day, I washed the vehicle and noticed some bondo on the side of the drivers side on both the driver's door and passenger's doorUnfortunately, I had to make another mile roundtrip (my third) to Texas Auto Direct to talk to them about the issueWhen I arrived I asked to speak to someone concerning a customer complaint and waited minutes before anyone even approached meFinally a MrRod S*** approached and conf
Thadrick *** was very nice and helpfulI had several issues on my side come up and he just rolled with it and made it workThe whole process was pleasant and smoothedI will be back and have told my buddies and co-workers about TDA and Thad ***
I would like to say what a great experience I had dealing with Rigo at Texas Direct AutoHe is a hard worker very professional and a great guy
My salesman is Eric ***, he is very on point in answering questions and concernsI have bought cars from him and plan to buy more in the near futureGreat experience with every transaction
This is our second vehicle from TDAWe had an AWESOME experience! Thad *** was our Sales AssociateAWESOME Guy! He is our GO TO Saleman from now on! From decision to buying he made it fast & easy every step of the way! We felt the need to share our experience beca use he came to our rescue when we had a problem recentlyReading about all the problems and star ratings that people are giving to TDA, you should've dealt with our guy ThadThen you'd have NO COMPLAINTS! We don't like to share but we'll give you this one ***, because as customers WE ARE worth it!
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MORE FAVORITES that made our experience go well! Jose M., Victor Z., Priscilla ***, Alex ***, Mike *** & Ron ***!
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RON ***: Talk about patience this guy has a lot of itI know I can be a (w)itch at timesThis guy really showed an enormous amount of patience with me! Heck I think he exercised every bit of Galatians 5:with me! A rare quality indeed! As a woman, according to my husband, I have the tendency to blow things way out of proportion sometimesThis was one of those timesWhenever I run into a snag, It's a must that I speak to a manager....Period!
Long story short, I was taken care of expediently and efficiently and went on my wayMy only regret was acting a plum fool! I was so ashamed of how I acted that day, I had to go back the following day and apologize face to faceAt first I thought it was a facadeBoy was I wrongHe really is a nice guy! Wow! Double shame : ( but he reassured me and didn't make feel less of a person
Rigo from Texas Direct Auto was awesome, he helped me and my wife find the vehicle we were looking forWe will highly recommend him
Purchased a BMW 328d xDrive from Texas Direct auto, salesman Michael *** made the process for the traand purchase seamlessHe even assisted us getting the best interest rate and Texas Direct Auto earned all our businessI am looking forward to making another purchase from him in the October / November timeframeGreat place to buy a car with a great atmosphere
BAD customer service, BAD management and BAD experience overallI traded my Mercedes SAMG for an American muscle car Dodge Hellcat with miles on itIn the beginning the Sales Guy that helped me ( Rigo) was really goodHe told me that if we close the deal they will detail my car, make sure everything is good, check all fluids and give it to me with a full tank of gasI never requested that but I thought it was great deal! Well all of that NEVER happened!! The Car was filthy *** and the tank was emptyA couple of days after I bought the vehicle it started leaking something from the middle exhaust areaSo I took it to them talked to (Ralph) over at customer service and he took my vehicle to get it checkI tried emailing him, calling him and nothing response whatsoever, so I drove to the dealer and found out that my car was ready since the morning and they said it was nothing wrong, not leaks found everything was goodI drove the vehicle for or more days and then an engine light came up, called them and they said if it is not blinking I'm safe and it will go away on his ownAfter that the I got a message in my dash saying my "IC coolant is low and oil level is low " again they never check the vehicle and all fluids before they sold it to meIt's like they do not inspect their vehicles before selling themThat same Saturday I intended to leave the house early AM and my car never turned on....I had it towed to the dealer after having to go my self and talk to the sales manager ( Ron)I explained the whole situation with the vehicle that I purchased from them days ago and I already had issuesLong story short, the tow service took it that same day because I went and talk to the manager directly, otherwise the car would still be sitting in my garageOf course all the mechanics at service that Saturday were off so nobody will be able to look at it until Monday(Joe)
" the manager"at service was the guy assigned to my vehicleI emailed him a couple of times to get an update in the vehicle and of course he never answered meI called a couple of times until I got a hold of him and he told me that they will not be able to fix the vehicle there and that they will have to have it tow led to a dodge dealer nowThey wanted to tow it to a dealer close to them and far from me so I talked to the manager again to have it tow led to a dealer of my preference The two different tow truck companies that work with Texas auto direct that towed my vehicle Scratched the front bumper ( I'm having to replace it) and broke the middle console in order to put the car in neutralfinally, the car is SAFE at the dodge dealer after days of nightmare with these guys at Texas Direct Auto in Stratford TexasSeriously think twice before you buy from themit is a total scam since they can't back up their word for a secondHorrible do not recommend them at all! Bad *** business
Zak *** provided excellent customer service and provided timely responses to all my questions throughout the car buying processI would recommend him and Texas Direct Auto to friends and family
This is my first time to purchase a car online with Texas Direct Auto The sale man, Thomas ***, has provided excellent support during the process I live out of town and unable to come and check the car out by myself I have a friend who lives on Houston, Texas; he comes over, check out the car in details, test drive, etc...His message to me that the car was ok I've followed with my bank to complete the paperwork process All communication was conducted via emails or phone calls Finally, after four days, the car was shipped to my city, and I was able to pick it up at a Texas Direct Auto in Dallas areaAll items were there, the car is shown as it's listed from the website Texas Direct Auto employee walks me through the inspection again before I took the car home I am very happy with Texas Direct Auto serviceOnly one thing I would suggest is that during the communication process (via email for example) The seller and buyer should be using the same email links; this will help to keep track of the conversation and avoid the confusion The way I see Texas Direct Auto employee using is he always generate a new email every time (without subject) to respond to their customer for some items that have been discussed between the seller and buyerSo far, I could see:
- Texas Direct Auto keeps their promises
- Quick response and professional service
- Actively in communication between buyer and customer
This is my first time going to Texas Direct AutoAaron *** was very helpful at the dealership and helped me narrowed down my selection of cars that I wantedHe was very patient and easy to work withI really like how this business treat its clientsIt feels much more friendlier and easier to pick out a car than a traditional dealershipI highly recommend friends to come here to buy a new car
I was very pleased with the entire processRigo did an excellent job of helping us find a vehicle that is safe, that my wife loves, and that was within our budget
I bought a car at Texas Direct Auto and my experience was awesome and all thanks to my salesman Eddie ***! He made the process of buying a car easy from start to finish Look for Eddie if you want the best customer service!
I recently purchased an automobile from TDA and was extremely pleased with the service I received My salesman TOMMY *** made my experience the best ever and easy as possible His attention to details was beyond reproach He understood my request and he went above and beyond to ensure the automobile was available and ready when I arrived at the dealershipI would strongly urge anyone looking for a new or gently used car to try TDA I would definitely recommend they ask for TOMMY *** He is definitely my guy when and if I need another car in the future
Thad was incredibly helpful from the first time I talked to him on the phone until I drove off with my truckThe process was smoother than any other time I have purchased a vehicleAfter talking g with Thad, I was confident in the truck and drove 1/hours to test drive and ultimately purchase itI will definitely be back!
Great service, courteous and helpful
On September 9th I was shopping around for a new vehicle since my car was totaled from Hurricane HarveyAfter looking online, I decided to come in the Texas Direct Auto and take a look at the Kia KAfter test driving the vehicle, I went ahead and moved forward with the purchaseMy salesman name was *** *** referred to the finance departmentA guy by the name of *** handled my paperwork and I was asked how much I wanted to put down the amount I provided as a down payment was 6,dollarsVroom has a day or mile return policy if you're not satisfied with the vehicleAfter signing all paperwork I was on my way later that eveningAfter days of having the vehicle in my possession, I decided it wasn't for meOn September 12th, I brought the car back to the dealership well within the mileage return limitsA woman by the name of *** *** ensured me the money would be returned to my debit card within 3-business daysI never received the money, nor di
I was very pleased with Eric *** and the whole team at Texas Direct AutoThey were very prefessional with my perchase of my truck
Mike was a pleasure to work withAlways professional and a positive, genuine attitude! I will be referring my family and friends to him for their next auto purchases
John *** was very helpful with my *** purchaseWill definitely recommend my friends to Texas direct auto, thank you!