BAD customer service, BAD management and BAD experience overallI traded my Mercedes SAMG for an American muscle car Dodge Hellcat with miles on itIn the beginning the Sales Guy that helped me ( Rigo) was really goodHe told me that if we close the deal they will detail my car, make sure everything is good, check all fluids and give it to me with a full tank of gasI never requested that but I thought it was great deal! Well all of that NEVER happened!! The Car was filthy [redacted] and the tank was emptyA couple of days after I bought the vehicle it started leaking something from the middle exhaust areaSo I took it to them talked to (Ralph) over at customer service and he took my vehicle to get it checkI tried emailing him, calling him and nothing response whatsoever, so I drove to the dealer and found out that my car was ready since the morning and they said it was nothing wrong, not leaks found everything was goodI drove the vehicle for or more days and then an engine light came up, called them and they said if it is not blinking I'm safe and it will go away on his ownAfter that the I got a message in my dash saying my "IC coolant is low and oil level is low " again they never check the vehicle and all fluids before they sold it to meIt's like they do not inspect their vehicles before selling themThat same Saturday I intended to leave the house early AM and my car never turned on....I had it towed to the dealer after having to go my self and talk to the sales manager ( Ron)I explained the whole situation with the vehicle that I purchased from them days ago and I already had issuesLong story short, the tow service took it that same day because I went and talk to the manager directly, otherwise the car would still be sitting in my garageOf course all the mechanics at service that Saturday were off so nobody will be able to look at it until Monday(Joe) " the manager"at service was the guy assigned to my vehicleI emailed him a couple of times to get an update in the vehicle and of course he never answered meI called a couple of times until I got a hold of him and he told me that they will not be able to fix the vehicle there and that they will have to have it tow led to a dodge dealer nowThey wanted to tow it to a dealer close to them and far from me so I talked to the manager again to have it tow led to a dealer of my preference The two different tow truck companies that work with Texas auto direct that towed my vehicle Scratched the front bumper ( I'm having to replace it) and broke the middle console in order to put the car in neutralfinally, the car is SAFE at the dodge dealer after days of nightmare with these guys at Texas Direct Auto in Stratford TexasSeriously think twice before you buy from themit is a total scam since they can't back up their word for a secondHorrible do not recommend them at all! Bad [redacted] business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Vehicle condition (Toyota Sequoia) was as advertised if not better than shown on lineOne seat cover needed minor touch up and was corrected on site prior to deliveryAaron [redacted] - sales rep, Ashley [redacted] - finance and Derrick [redacted] - vehicle delivery all were extremely professional and courteous
Ro [redacted] @ sales does a good job of giving you time to review the car and doesn't oversell a carWe did have difficulty in finding the car from lot and RO did a great job at itAppreciate the patience and effortObservations - You all take lot of time at the sign up exercise and there is no proper instructions on what one is suppose to doCustomer signin should be based on Drivers license and should be told in advance about the copy of LicenseOnce you have it he/she should be tagged with a unique number so that it remains valid for x period of time (30-45days etc) All further processes should be based on that numberSame is the case with test drive a car, you should be able to give an estimated time then waiting endlesslyAll processes are good but they get outdated with time and you all need to value one's timeDo your research when you are buying a car from Texas Auto directLike all business this has its ups and downsI am repeat customer with them and must say that they can get better at lot of thingsI almost choice another reseller but had to give credit to Ro for persistenceAsk for her if you can as you get greeted at the entrance
Purchased a BMW 328d xDrive from Texas Direct auto, salesman Michael [redacted] made the process for the traand purchase seamlessHe even assisted us getting the best interest rate and Texas Direct Auto earned all our businessI am looking forward to making another purchase from him in the October / November timeframeGreat place to buy a car with a great atmosphere
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint First this is ABSOLUTELY NOT TRUEI have the emails to prove itI contacted Melvin to let him know about the issue(See email of June 17, 2016) I came into their office on or about June 18th and had to wait minutes before I could speak to anyone concerning my issueI spoke to MrRob S [redacted] who I advised that I had a very hectic schedule and that I if I am not driving I am not making moneyI was then advised to schedule a time to meet with their service manager to schedule a time, however, I could not make it do to a client appointmentI then contacted MrRalph S [redacted] to inquire as to how long it would take if I drove the approximate miles from 249/Cypresswood to their offices as I would need to have at least an approximate time to schedule my appointments with my clientsWhen I received this following email from MrS [redacted] it went directly to a voice mail, so there was no one to speak to about scheduling an appointment, something I personally believe MrS [redacted] could have handled right then and there while he had me on the phone by making an internal call to their service department as well as provide an estimated timeframe in regards to how long I would be without a vehiclenone of these occurred.When Texas Auto Direct states that they have made several attempts to service me to rectify this issue I would like to know when and where? On July 12, MrS [redacted] said he would call me back in regards to my issue, that call was NEVER received(Spoke to him on 7/12/at approximately 930amHe advised he would call backWhen I asked when he advised at approximately 11amNever received the callThat is when I contacted the Revdex.com.If this company was SINCERE in their efforts, all they have to do is to pick up the phone and call.Sincerely, [redacted] *From: [redacted] [mailto: [redacted] ] Sent: Tuesday, July 12, 5:PM To: 'Ralph S***' Cc: 'rod.s@texasdirectauto.com' Subject: RE: Texas Direct Auto Customer Relations Importance: High So as a “Customer Relations Manager” this is not something you can do as “Service To Your Customer?” Tried calling the number you providedIt went straight to voice mailYou have given me two weeks to get this doneI am available tomorrow, afterwards the rest of my week is bookedSo could you provide me with an equitable solution? It is really difficult to schedule something when one is unable to speak with a live personAlso I was expecting your call at 1130am which I never receivedThis is SO FRUSTRATING! ! ! ! ! [redacted] *From: Ralph S [redacted] [mailto:Ralph.s@texasdirectauto.com] Sent: Tuesday, July 12, 5:PM To: [redacted] < [redacted] > Subject: Re: Texas Direct Auto Customer Relations Mr [redacted] you have to contact the service department to schedule an appointmentThe number is ( [redacted] and the Task # is [redacted] Best regards, Ralph Breton-S [redacted] Customer Relations Manager Direct line: [redacted] Fax line: 832-310-Email: Ralph.s@texasdirectauto.com From: [redacted] < [redacted] > Sent: Tuesday, July 12, 2:47:PM To: Ralph S [redacted] Subject: RE: Texas Direct Auto Customer Relations Ralph: I have an 11am drop off at IAH tomorrowI will bring the vehicle to your place by 1PMWill I need a rental or do sit and wait for the work to be done? I truly would prefer not to have to make two round mile trips to your facilitiesTime is more important to me than moneyIf something takes a lot it time, it costs me a lot of moneyI hope you understand [redacted] *From: Melvin S [redacted] [mailto:Melvin.S [redacted] @texasdirectauto.com] Sent: Friday, June 17, 9:AM To: [redacted] < [redacted] > Subject: Re: Melvin From Texas Direct Auto Car Fax ReportI very sorry for all the convenience of the vehicle I going to forward this to costumer relationship and see what we can do to address this issue Sent from my [redacted] On Jun 17, 2016, at 9:AM, [redacted] < [redacted] > wrote:Melvin: I am going to be returning the vehicleThere are way too many things wrong with it The driver’s seat does not go up and downIt only goes back and forth and tilts The passenger side rubber lining on the passenger door is not originalI was replaced and is coming off The paint on the driver’s side door and driver’s side passenger door is peeling off, as well as paint on the passenger side doorsI have been purchasing cars for over years and this is by far the WORST car buying experience I have ever hadI will be contacting the owners of the store to let them know of my experienceRegards, [redacted] * I very sorry for all the convenience of the vehicle I going to forward this to costumer relationship and see what we can do to address this issue Sent from my [redacted] On Jun 17, 2016, at 9:AM, [redacted] < [redacted] > wrote: Melvin: I am going to be returning the vehicleThere are way too many things wrong with it The driver’s seat does not go up and downIt only goes back and forth and tilts The passenger side rubber lining on the passenger door is not originalI was replaced and is coming off The paint on the driver’s side door and driver’s side passenger door is peeling off, as well as paint on the passenger side doorsI have been purchasing cars for over years and this is by far the WORST car buying experience I have ever hadI will be contacting the owners of the store to let them know of my experienceRegards, [redacted] I personally brought in the vehicle to speak with someone about the issues when I purchased the vehicle and had to wait minutes before anyone saw meFinally a MrRod S [redacted] did speak with me at which time I advised him I had a very busy scheduleI then received an email from Mr [Provide details of why you are not satisfied with this resolution.]First this is ABSOLUTELY NOT TRUEI have the emails to prove itI personally brought in the vehicle to speak with someone about the issues when I purchased the vehicle and had to wait minutes before anyone saw meFinally a MrRod S [redacted] did speak with me at which time Regards,
RE: Revdex.com Complaint ID [redacted] Mr [redacted] , On behalf of Texas Direct Auto, I would like to apologize for any inconvenience you may have experienced in regards to the vehicle protection agreement which was purchased for your vehicle on February 22, The type of protection plan purchased does begin from the original in-service date of the vehicle, and I can understand where there may have been confusion surrounding the expiration date of the policy As we discussed earlier today, I value you as our customer and will work with our service team to provide you with a solution to the issue with your fuel pump Please know that it is Texas Direct Auto’s goal to satisfy all of our customers with the vehicles and service we provide Texas Direct Auto values your patronage and looks forward to servicing your future vehicle needs Please let me know if I can be of further service Kind Regards, [redacted]
I had a great experience at Texas Direct autoMy sales person was Brandon [redacted] and he was beyond helpfulHe answered any questions I had and had a great attitude towards his company and truely loved his jobI will be bringing all my friends to Texas auto direct and definitely to Brandon!
Revdex.com, Ron [redacted] will be reaching out again to speak with customer on this matter Texas Direct Auto has been speaking withcustomer on different choices Texas Direct Auto wants each customer to be satisfied.Thank You Diane ***
I recently purchased an automobile from TDA and was extremely pleased with the service I received My salesman TOMMY [redacted] made my experience the best ever and easy as possible His attention to details was beyond reproach He understood my request and he went above and beyond to ensure the automobile was available and ready when I arrived at the dealershipI would strongly urge anyone looking for a new or gently used car to try TDA I would definitely recommend they ask for TOMMY [redacted] He is definitely my guy when and if I need another car in the future
Zak [redacted] was amazing to work with! He was very attentive and tried to find the car I wantedAny questions I had, he automatically tried to find the answerThank you for gelping me find my dream car!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received an offer that I was satisfied with, Texas Direct Auto picked up their vehicle this week and is working on completing the refund processI want to thank both Revdex.com and Ms [redacted] for assisting in correcting this mistake, below is a copy of the offer (I tried to copy and paste from my email)[redacted] Auto Finance Payoff$27,Trade In (Straight Buy)$1,to Ester [redacted] Reimbursement Payments$2,to Juan [redacted] Reimbursement Leather Installation$1,to Juan [redacted] ----------------------------------------------------------$32, Grand Total
It was a pleasure dealing with TDA, and especially my salesperson, Imran [redacted] From the first call to the delivery of the car he was always accessible and great to work with In addition, I LOVE my new 'Bullitt Mustang!!!!!!
I bought a car at Texas Direct Auto and my experience was awesome and all thanks to my salesman Eddie [redacted] ! He made the process of buying a car easy from start to finish Look for Eddie if you want the best customer service!
I had a great experience at Texas Direct Auto! I came in kinda knowing what I wanted to look at and the employees helped right when I walked inZak [redacted] was extremely helpful and got me a car to test drive and I fell in love with it right then and thereI don't know much about cars but I felt very sure that I was getting a great dealHe answered all my questions and if he didn't know it he went and found outThanks for everything, I am very happy with my purchase!
I recently bought my first car through Texas Direct Auto Living out of state (Colorado) made me a little nervous, but a family member highly recommended this company having already purchased two cars from them The experience couldn't have been easier thanks to my sales rep Zak [redacted] He responded at lightning speed to my calls and text messages and made me feel incredibly comfortable about this "new" car buying process Ask for Zak if you want to buy a car there, you'll be happy you did Ashley in the finance department was also extremely easy to work with and made that end of the transaction super easy Fantastic experience Next car purchase starts and ends here
My overall opinion of Texas Direct Auto is very positiveThey must've gathered a panel of people annoyed with the traditional car buying experience and said, "What bugs you?" and then fixed it allThe wait time was minimalI can shop from homeI know my trade when I walk inThere's something for my kid to do, free snacks and even a buzzer instead of glitchy loud speakers to let us know it's our turnZak [redacted] was super low pressure and very friendlyKaley [redacted] was extremey knowledgable and quickI've already recommended this place to my friends and family
My Texas Direct Auto experience was amazing! The company's attention detail, and its ability to provide an "it's-about-you" customer experience were unmatchedI flew in from New England and my customer rep, Kyle ***, was quick to offer a door-to-door shuttle from the airportFor several days, Kyle [redacted] worked with me over text and email to ensure the entire on-line experience/transaction went smoothlyHe ensured I spoke with the right departments and received the appropriate paperwork in a timely mannerHe greeted me up in my arrival at the dealership and took personal care/interest until I drove off the lot in our new vehicleKyle, if you are still with the company in another year, I will request to work with you directly! TDA hired one of the most genuine, caring individuals when they hired you! Best wishes to you as you continue your career thereTDA, outstanding business model and best practice when it comes to car buying experiences! Blessings, T Du Pont
BAD customer service, BAD management and BAD experience overallI traded my Mercedes SAMG for an American muscle car Dodge Hellcat with miles on itIn the beginning the Sales Guy that helped me ( Rigo) was really goodHe told me that if we close the deal they will detail my car, make sure everything is good, check all fluids and give it to me with a full tank of gasI never requested that but I thought it was great deal! Well all of that NEVER happened!! The Car was filthy [redacted] and the tank was emptyA couple of days after I bought the vehicle it started leaking something from the middle exhaust areaSo I took it to them talked to (Ralph) over at customer service and he took my vehicle to get it checkI tried emailing him, calling him and nothing response whatsoever, so I drove to the dealer and found out that my car was ready since the morning and they said it was nothing wrong, not leaks found everything was goodI drove the vehicle for or more days and then an engine light came up, called them and they said if it is not blinking I'm safe and it will go away on his ownAfter that the I got a message in my dash saying my "IC coolant is low and oil level is low " again they never check the vehicle and all fluids before they sold it to meIt's like they do not inspect their vehicles before selling themThat same Saturday I intended to leave the house early AM and my car never turned on....I had it towed to the dealer after having to go my self and talk to the sales manager ( Ron)I explained the whole situation with the vehicle that I purchased from them days ago and I already had issuesLong story short, the tow service took it that same day because I went and talk to the manager directly, otherwise the car would still be sitting in my garageOf course all the mechanics at service that Saturday were off so nobody will be able to look at it until Monday(Joe) " the manager"at service was the guy assigned to my vehicleI emailed him a couple of times to get an update in the vehicle and of course he never answered meI called a couple of times until I got a hold of him and he told me that they will not be able to fix the vehicle there and that they will have to have it tow led to a dodge dealer nowThey wanted to tow it to a dealer close to them and far from me so I talked to the manager again to have it tow led to a dealer of my preference The two different tow truck companies that work with Texas auto direct that towed my vehicle Scratched the front bumper ( I'm having to replace it) and broke the middle console in order to put the car in neutralfinally, the car is SAFE at the dodge dealer after days of nightmare with these guys at Texas Direct Auto in Stratford TexasSeriously think twice before you buy from themit is a total scam since they can't back up their word for a secondHorrible do not recommend them at all! Bad [redacted] business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Vehicle condition (Toyota Sequoia) was as advertised if not better than shown on lineOne seat cover needed minor touch up and was corrected on site prior to deliveryAaron [redacted] - sales rep, Ashley [redacted] - finance and Derrick [redacted] - vehicle delivery all were extremely professional and courteous
Ro [redacted] @ sales does a good job of giving you time to review the car and doesn't oversell a carWe did have difficulty in finding the car from lot and RO did a great job at itAppreciate the patience and effortObservations - You all take lot of time at the sign up exercise and there is no proper instructions on what one is suppose to doCustomer signin should be based on Drivers license and should be told in advance about the copy of LicenseOnce you have it he/she should be tagged with a unique number so that it remains valid for x period of time (30-45days etc) All further processes should be based on that numberSame is the case with test drive a car, you should be able to give an estimated time then waiting endlesslyAll processes are good but they get outdated with time and you all need to value one's timeDo your research when you are buying a car from Texas Auto directLike all business this has its ups and downsI am repeat customer with them and must say that they can get better at lot of thingsI almost choice another reseller but had to give credit to Ro for persistenceAsk for her if you can as you get greeted at the entrance
Purchased a BMW 328d xDrive from Texas Direct auto, salesman Michael [redacted] made the process for the traand purchase seamlessHe even assisted us getting the best interest rate and Texas Direct Auto earned all our businessI am looking forward to making another purchase from him in the October / November timeframeGreat place to buy a car with a great atmosphere
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint First this is ABSOLUTELY NOT TRUEI have the emails to prove itI contacted Melvin to let him know about the issue(See email of June 17, 2016) I came into their office on or about June 18th and had to wait minutes before I could speak to anyone concerning my issueI spoke to MrRob S [redacted] who I advised that I had a very hectic schedule and that I if I am not driving I am not making moneyI was then advised to schedule a time to meet with their service manager to schedule a time, however, I could not make it do to a client appointmentI then contacted MrRalph S [redacted] to inquire as to how long it would take if I drove the approximate miles from 249/Cypresswood to their offices as I would need to have at least an approximate time to schedule my appointments with my clientsWhen I received this following email from MrS [redacted] it went directly to a voice mail, so there was no one to speak to about scheduling an appointment, something I personally believe MrS [redacted] could have handled right then and there while he had me on the phone by making an internal call to their service department as well as provide an estimated timeframe in regards to how long I would be without a vehiclenone of these occurred.When Texas Auto Direct states that they have made several attempts to service me to rectify this issue I would like to know when and where? On July 12, MrS [redacted] said he would call me back in regards to my issue, that call was NEVER received(Spoke to him on 7/12/at approximately 930amHe advised he would call backWhen I asked when he advised at approximately 11amNever received the callThat is when I contacted the Revdex.com.If this company was SINCERE in their efforts, all they have to do is to pick up the phone and call.Sincerely, [redacted] *From: [redacted] [mailto: [redacted] ] Sent: Tuesday, July 12, 5:PM To: 'Ralph S***' Cc: 'rod.s
@texasdirectauto.com' Subject: RE: Texas Direct Auto Customer Relations Importance: High So as a “Customer Relations Manager” this is not something you can do as “Service To Your Customer?” Tried calling the number you providedIt went straight to voice mailYou have given me two weeks to get this doneI am available tomorrow, afterwards the rest of my week is bookedSo could you provide me with an equitable solution? It is really difficult to schedule something when one is unable to speak with a live personAlso I was expecting your call at 1130am which I never receivedThis is SO FRUSTRATING! ! ! ! ! [redacted] *From: Ralph S [redacted] [mailto:Ralph.s
@texasdirectauto.com] Sent: Tuesday, July 12, 5:PM To: [redacted] < [redacted] > Subject: Re: Texas Direct Auto Customer Relations Mr [redacted] you have to contact the service department to schedule an appointmentThe number is ( [redacted] and the Task # is [redacted] Best regards, Ralph Breton-S [redacted] Customer Relations Manager Direct line: [redacted] Fax line: 832-310-Email: Ralph.s
@texasdirectauto.com From: [redacted] < [redacted] > Sent: Tuesday, July 12, 2:47:PM To: Ralph S [redacted] Subject: RE: Texas Direct Auto Customer Relations Ralph: I have an 11am drop off at IAH tomorrowI will bring the vehicle to your place by 1PMWill I need a rental or do sit and wait for the work to be done? I truly would prefer not to have to make two round mile trips to your facilitiesTime is more important to me than moneyIf something takes a lot it time, it costs me a lot of moneyI hope you understand [redacted] *From: Melvin S [redacted] [mailto:Melvin.S [redacted] @texasdirectauto.com] Sent: Friday, June 17, 9:AM To: [redacted] < [redacted] > Subject: Re: Melvin From Texas Direct Auto Car Fax ReportI very sorry for all the convenience of the vehicle I going to forward this to costumer relationship and see what we can do to address this issue Sent from my [redacted] On Jun 17, 2016, at 9:AM, [redacted] < [redacted] > wrote:Melvin: I am going to be returning the vehicleThere are way too many things wrong with it The driver’s seat does not go up and downIt only goes back and forth and tilts The passenger side rubber lining on the passenger door is not originalI was replaced and is coming off The paint on the driver’s side door and driver’s side passenger door is peeling off, as well as paint on the passenger side doorsI have been purchasing cars for over years and this is by far the WORST car buying experience I have ever hadI will be contacting the owners of the store to let them know of my experienceRegards, [redacted] * I very sorry for all the convenience of the vehicle I going to forward this to costumer relationship and see what we can do to address this issue Sent from my [redacted] On Jun 17, 2016, at 9:AM, [redacted] < [redacted] > wrote: Melvin: I am going to be returning the vehicleThere are way too many things wrong with it The driver’s seat does not go up and downIt only goes back and forth and tilts The passenger side rubber lining on the passenger door is not originalI was replaced and is coming off The paint on the driver’s side door and driver’s side passenger door is peeling off, as well as paint on the passenger side doorsI have been purchasing cars for over years and this is by far the WORST car buying experience I have ever hadI will be contacting the owners of the store to let them know of my experienceRegards, [redacted] I personally brought in the vehicle to speak with someone about the issues when I purchased the vehicle and had to wait minutes before anyone saw meFinally a MrRod S [redacted] did speak with me at which time I advised him I had a very busy scheduleI then received an email from Mr [Provide details of why you are not satisfied with this resolution.]First this is ABSOLUTELY NOT TRUEI have the emails to prove itI personally brought in the vehicle to speak with someone about the issues when I purchased the vehicle and had to wait minutes before anyone saw meFinally a MrRod S [redacted] did speak with me at which time Regards,
RE: Revdex.com Complaint ID [redacted] Mr [redacted] , On behalf of Texas Direct Auto, I would like to apologize for any inconvenience you may have experienced in regards to the vehicle protection agreement which was purchased for your vehicle on February 22, The type of protection plan purchased does begin from the original in-service date of the vehicle, and I can understand where there may have been confusion surrounding the expiration date of the policy As we discussed earlier today, I value you as our customer and will work with our service team to provide you with a solution to the issue with your fuel pump Please know that it is Texas Direct Auto’s goal to satisfy all of our customers with the vehicles and service we provide Texas Direct Auto values your patronage and looks forward to servicing your future vehicle needs Please let me know if I can be of further service Kind Regards, [redacted]
I had a great experience at Texas Direct autoMy sales person was Brandon [redacted] and he was beyond helpfulHe answered any questions I had and had a great attitude towards his company and truely loved his jobI will be bringing all my friends to Texas auto direct and definitely to Brandon!
Revdex.com, Ron [redacted] will be reaching out again to speak with customer on this matter Texas Direct Auto has been speaking withcustomer on different choices Texas Direct Auto wants each customer to be satisfied.Thank You Diane ***
John [redacted] was very helpful with my [redacted] purchaseWill definitely recommend my friends to Texas direct auto, thank you!
I recently purchased an automobile from TDA and was extremely pleased with the service I received My salesman TOMMY [redacted] made my experience the best ever and easy as possible His attention to details was beyond reproach He understood my request and he went above and beyond to ensure the automobile was available and ready when I arrived at the dealershipI would strongly urge anyone looking for a new or gently used car to try TDA I would definitely recommend they ask for TOMMY [redacted] He is definitely my guy when and if I need another car in the future
Zak [redacted] was amazing to work with! He was very attentive and tried to find the car I wantedAny questions I had, he automatically tried to find the answerThank you for gelping me find my dream car!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received an offer that I was satisfied with, Texas Direct Auto picked up their vehicle this week and is working on completing the refund processI want to thank both Revdex.com and Ms [redacted] for assisting in correcting this mistake, below is a copy of the offer (I tried to copy and paste from my email)[redacted] Auto Finance Payoff$27,Trade In (Straight Buy)$1,to Ester [redacted] Reimbursement Payments$2,to Juan [redacted] Reimbursement Leather Installation$1,to Juan [redacted] ----------------------------------------------------------$32, Grand Total
It was a pleasure dealing with TDA, and especially my salesperson, Imran [redacted] From the first call to the delivery of the car he was always accessible and great to work with In addition, I LOVE my new 'Bullitt Mustang!!!!!!
I bought a car at Texas Direct Auto and my experience was awesome and all thanks to my salesman Eddie [redacted] ! He made the process of buying a car easy from start to finish Look for Eddie if you want the best customer service!
I was very pleased with Eric [redacted] and the whole team at Texas Direct AutoThey were very prefessional with my perchase of my truck
I had a great experience at Texas Direct Auto! I came in kinda knowing what I wanted to look at and the employees helped right when I walked inZak [redacted] was extremely helpful and got me a car to test drive and I fell in love with it right then and thereI don't know much about cars but I felt very sure that I was getting a great dealHe answered all my questions and if he didn't know it he went and found outThanks for everything, I am very happy with my purchase!
I recently bought my first car through Texas Direct Auto Living out of state (Colorado) made me a little nervous, but a family member highly recommended this company having already purchased two cars from them The experience couldn't have been easier thanks to my sales rep Zak [redacted] He responded at lightning speed to my calls and text messages and made me feel incredibly comfortable about this "new" car buying process Ask for Zak if you want to buy a car there, you'll be happy you did Ashley in the finance department was also extremely easy to work with and made that end of the transaction super easy Fantastic experience Next car purchase starts and ends here
My overall opinion of Texas Direct Auto is very positiveThey must've gathered a panel of people annoyed with the traditional car buying experience and said, "What bugs you?" and then fixed it allThe wait time was minimalI can shop from homeI know my trade when I walk inThere's something for my kid to do, free snacks and even a buzzer instead of glitchy loud speakers to let us know it's our turnZak [redacted] was super low pressure and very friendlyKaley [redacted] was extremey knowledgable and quickI've already recommended this place to my friends and family
My Texas Direct Auto experience was amazing! The company's attention detail, and its ability to provide an "it's-about-you" customer experience were unmatchedI flew in from New England and my customer rep, Kyle ***, was quick to offer a door-to-door shuttle from the airportFor several days, Kyle [redacted] worked with me over text and email to ensure the entire on-line experience/transaction went smoothlyHe ensured I spoke with the right departments and received the appropriate paperwork in a timely mannerHe greeted me up in my arrival at the dealership and took personal care/interest until I drove off the lot in our new vehicleKyle, if you are still with the company in another year, I will request to work with you directly! TDA hired one of the most genuine, caring individuals when they hired you! Best wishes to you as you continue your career thereTDA, outstanding business model and best practice when it comes to car buying experiences! Blessings, T Du Pont