Always double check the paperwork and do not always believe what the salesperson are sayingI took their words for it because of how well known the dealer is in Houston, TXI always asked about title status and if it has been in an accident when buying a used carWell this is what I did and the salesperson replied with Clean Title and no AccidentSo 6months later we decided to buy another car and decided to let *** appraise the value, while we test driveIt came back with an accident in from previous owner and I was very shocked So I look back on the paperwork and there was a paragraph basically saying they are not responsible for what the salesperson saidSO DOUBLE CHECK ON WHAT THE SALESPERSON SAYThe salesperson was no where to be seen when they handed me the keysOverall they are a good dealerI just want buyer to be careful with what the salesperson are saying
On July 7th, I traded in a F-and purchased a Honda Pilot On the sales contract, Texas Direct Auto was supposed to send my bank where I have my loan for the F-(*** *** *** ***) a check for $21,to pay off that loan It is now Sept 15th, and my bank still has not received a check for that amount I have called Texas Direct Auto many times since August, only to be told that they can only send a message to the Finance manager that did the deal to call me back No one ever calls me back and they can never transfer me to anyone that can help I don't live close to the dealership where I can go in person otherwise I would I have had to make payments (July 30th/August 30th) on the loan for the truck that I traded in when I don't even have possession of this vehicle
Chris I, is great and as a returning customer, he's always treated us wellFor this visit I brought my parents and he helped them purchase vehicles are a great priceI would definitely recommend him!!!!
Just recently purchased two vehicles in the past months and my sales person was Nichole ***! She was extremely helpful and very knowledgeableShe was really great throughout the whole process in making sure I got what I wanted and neededI will certainly call her again for my next vehicle...thanks Nicole!!!!
Texas direct auto was very accommodating throughout the entire sales processZak, my salesman, did a great job of making sure all of my needs were metHe really made the experience enjoyableI would definitely recommend my friends and family to buy their next car through TDA
Jeff did a great job helping me find a new car! The service was great! My car is awesome! And Jeff made buying it a pleasureThe best buying experience I have ever had hands down! Thanks again Jeff! See you next time I need a new car!
My experience with Texas Direct Auto was top of the line Every part of the trade-in, sales, and financing went perfectly I will do business with Texas Direct Auto anytime and every time! Fiza, in Houston, helped me with every step of the process!
Excellent service from start to finishSalesman Sammy ***, helped me through the whole process and was always available and extremely helpfulHe was friendly, knowledgeable about the vehicles and I never felt pressured or uncomfortableThe only negative I have about the process was being bounced around to multiple people, while at the same time not really knowing what was going onOther than that everything went smooth and I am delighted with my new vehicle
I had a great experience at Texas Direct autoMy sales person was Brandon *** and he was beyond helpfulHe answered any questions I had and had a great attitude towards his company and truely loved his jobI will be bringing all my friends to Texas auto direct and definitely to Brandon!
Well when you buying the car is all good and friendly but when you need help they won't reply
I been days with expired plates and they can even call me back to give me an answer
My overall opinion of Texas Direct Auto is very positiveThey must've gathered a panel of people annoyed with the traditional car buying experience and said, "What bugs you?" and then fixed it allThe wait time was minimalI can shop from homeI know my trade when I walk inThere's something for my kid to do, free snacks and even a buzzer instead of glitchy loud speakers to let us know it's our turnZak *** was super low pressure and very friendlyKaley *** was extremey knowledgable and quickI've already recommended this place to my friends and family
I recently purchase a vehicle from Texas Direct Auto and it was a great experienceMy salesman, Tian, was very friendly and helpful in answering whatever questions I hadI didn't ever feel hassled and at the end of the process I walked away feeling like I had received a good dealOverall, a very solid experience
Without a doubt the most frustrating car buying experience everI purchased a Mustang GT from Texas Direct Auto's north location (I-45) in December of and to date (June 2017), I still do not have the plates or title despite numerous e-mails and conversations on the subject over the past months
I have received so much misinformation from them relative to what's going on that I'm convinced that their sales/title departments are either incompetent or pathological liars - I'm unsure as to which
I was a little hesitant at first, but after seeing the vehicle my neighbor purchased and had delivered from TDA, I decided to take a look at what they had to offer At first I could not get anyone to respond to me via the online route so I called and got in touch with Michael *** He was helpful from the start While we could not agree on a price, he was cordial and kept checking with me to see if I was still interested in the vehicle After a week or so I told him that we weren't going to reach a deal Fortunately, two weeks later they dropped the price over $2,(more than I had wanted) and I gave him a call He reserved the vehicle for me over the phone while I was enjoying vacation in Florida A week later the car was delivered to my home Michael was excellent and so was the finance manager, Kaley She was a pleasure to work with and answered every call/question with professionalism and kindness I highly recommend TDA, Michael, and Kaley
I purchased a car from Texas Direct Auto at the Grand Prairie location in DecemberThe car was shipped from Houston to the Grand Prairie locationI was told that in order for the car to be shipped, I would have to put a $hold on my credit cardI was told that this $could be used as a down payment towards the car or refundedWhen I purchased my car, I didn't use that $After some months, I happened to look at my credit card statement and realized that the $was never refundedI made an attempt to contact Alan *** (who was the person who initiated this transaction) via emailI got no responseAfter a few weeks, I contacted customer serviceI was told at that time that the person who helped me with financing (Abraham) would have to correct the issue and he would be callingAfter a few weeks without hearing anything from Abraham, I contacted customer service AGAIN, The person I spoke to told me that whomever I spoke to initially was supposed to initiate the ref
Always double check the paperwork and do not always believe what the salesperson are sayingI took their words for it because of how well known the dealer is in Houston, TXI always asked about title status and if it has been in an accident when buying a used carWell this is what I did and the salesperson replied with Clean Title and no AccidentSo 6months later we decided to buy another car and decided to let *** appraise the value, while we test driveIt came back with an accident in from previous owner and I was very shocked So I look back on the paperwork and there was a paragraph basically saying they are not responsible for what the salesperson saidSO DOUBLE CHECK ON WHAT THE SALESPERSON SAYThe salesperson was no where to be seen when they handed me the keysOverall they are a good dealerI just want buyer to be careful with what the salesperson are saying
On July 7th, I traded in a F-and purchased a Honda Pilot On the sales contract, Texas Direct Auto was supposed to send my bank where I have my loan for the F-(*** *** *** ***) a check for $21,to pay off that loan It is now Sept 15th, and my bank still has not received a check for that amount I have called Texas Direct Auto many times since August, only to be told that they can only send a message to the Finance manager that did the deal to call me back No one ever calls me back and they can never transfer me to anyone that can help I don't live close to the dealership where I can go in person otherwise I would I have had to make payments (July 30th/August 30th) on the loan for the truck that I traded in when I don't even have possession of this vehicle
Chris I, is great and as a returning customer, he's always treated us wellFor this visit I brought my parents and he helped them purchase vehicles are a great priceI would definitely recommend him!!!!
Just recently purchased two vehicles in the past months and my sales person was Nichole ***! She was extremely helpful and very knowledgeableShe was really great throughout the whole process in making sure I got what I wanted and neededI will certainly call her again for my next vehicle...thanks Nicole!!!!
Texas direct auto was very accommodating throughout the entire sales processZak, my salesman, did a great job of making sure all of my needs were metHe really made the experience enjoyableI would definitely recommend my friends and family to buy their next car through TDA
Andrew was awesome from time I get to Texas direct auto!!! Thank you! I'm so happy!! Best deal ever! Everyone go to Andrew!!!
Jeff did a great job helping me find a new car! The service was great! My car is awesome! And Jeff made buying it a pleasureThe best buying experience I have ever had hands down! Thanks again Jeff! See you next time I need a new car!
My experience with Texas Direct Auto was top of the line Every part of the trade-in, sales, and financing went perfectly I will do business with Texas Direct Auto anytime and every time! Fiza, in Houston, helped me with every step of the process!
Excellent service from start to finishSalesman Sammy ***, helped me through the whole process and was always available and extremely helpfulHe was friendly, knowledgeable about the vehicles and I never felt pressured or uncomfortableThe only negative I have about the process was being bounced around to multiple people, while at the same time not really knowing what was going onOther than that everything went smooth and I am delighted with my new vehicle
I had a great experience at Texas Direct autoMy sales person was Brandon *** and he was beyond helpfulHe answered any questions I had and had a great attitude towards his company and truely loved his jobI will be bringing all my friends to Texas auto direct and definitely to Brandon!
Well when you buying the car is all good and friendly but when you need help they won't reply
I been days with expired plates and they can even call me back to give me an answer
Zak Garrison was great
Nicole is the best sales rep they haveShe was great throughout the process
My overall opinion of Texas Direct Auto is very positiveThey must've gathered a panel of people annoyed with the traditional car buying experience and said, "What bugs you?" and then fixed it allThe wait time was minimalI can shop from homeI know my trade when I walk inThere's something for my kid to do, free snacks and even a buzzer instead of glitchy loud speakers to let us know it's our turnZak *** was super low pressure and very friendlyKaley *** was extremey knowledgable and quickI've already recommended this place to my friends and family
I recently purchase a vehicle from Texas Direct Auto and it was a great experienceMy salesman, Tian, was very friendly and helpful in answering whatever questions I hadI didn't ever feel hassled and at the end of the process I walked away feeling like I had received a good dealOverall, a very solid experience
Without a doubt the most frustrating car buying experience everI purchased a Mustang GT from Texas Direct Auto's north location (I-45) in December of and to date (June 2017), I still do not have the plates or title despite numerous e-mails and conversations on the subject over the past months
I have received so much misinformation from them relative to what's going on that I'm convinced that their sales/title departments are either incompetent or pathological liars - I'm unsure as to which
I was a little hesitant at first, but after seeing the vehicle my neighbor purchased and had delivered from TDA, I decided to take a look at what they had to offer At first I could not get anyone to respond to me via the online route so I called and got in touch with Michael *** He was helpful from the start While we could not agree on a price, he was cordial and kept checking with me to see if I was still interested in the vehicle After a week or so I told him that we weren't going to reach a deal Fortunately, two weeks later they dropped the price over $2,(more than I had wanted) and I gave him a call He reserved the vehicle for me over the phone while I was enjoying vacation in Florida A week later the car was delivered to my home Michael was excellent and so was the finance manager, Kaley She was a pleasure to work with and answered every call/question with professionalism and kindness I highly recommend TDA, Michael, and Kaley
Zak did a Great job! He had an open mind and worked with me and was very honest and knowledgeable!
Awesome place to do business!
I purchased a car from Texas Direct Auto at the Grand Prairie location in DecemberThe car was shipped from Houston to the Grand Prairie locationI was told that in order for the car to be shipped, I would have to put a $hold on my credit cardI was told that this $could be used as a down payment towards the car or refundedWhen I purchased my car, I didn't use that $After some months, I happened to look at my credit card statement and realized that the $was never refundedI made an attempt to contact Alan *** (who was the person who initiated this transaction) via emailI got no responseAfter a few weeks, I contacted customer serviceI was told at that time that the person who helped me with financing (Abraham) would have to correct the issue and he would be callingAfter a few weeks without hearing anything from Abraham, I contacted customer service AGAIN, The person I spoke to told me that whomever I spoke to initially was supposed to initiate the ref