Hi Ro & Donny: Thanks very much for making this process smooth & easyJust received the title & appreciate the serviceIf I ever want to buy another specialty vehicle, that I can not find up here in the north, I will look to see what Texas Auto Direct has in its inventory firstI will recomend your service to anyone here who needs itTY, ***
I had a great experience like always at Texas direct my salesman Eric [redacted] really took care of me again and got me in a real nice vehicle love doing business with Texas direct Best cars and prices anywhere !
BBB & K [redacted] Price, I would like to follow up on this matter. The Finance team is working on the information so they are able to share with the BBB. Thank you, D [redacted] B***
RE: Revdex.com Complaint ID [redacted] Ms***, In reading your complaint, it seems there is a misunderstanding regarding inquiries and how they may impact your credit report I have included links below to [redacted] and [redacted] , both organizations trusted by millions of customers and businesses to collect and provide accurate data and analytics allowing businesses to make informed decisions The links explain how Hard Inquiries can affect your credit score, and exceptions to the scoring, such as shopping for a mortgage or an auto loan [redacted] Basically, credit scoring systems allow consumers to “shop” for the best deal without negatively impacting your score by counting all inquiries in a given period as a single inquiry Customer satisfaction is extremely important to me and my team at Texas Direct Auto Please let me know if you have additional concerns or questions regarding your purchase, or if there is anything I can do in the future to assist with your vehicle needs Kind Regards, Tom [redacted] VP of Retail Operations
I can't say enough about how well Eric [redacted] has treated me over the years doing businessOn diffrent occasions I've bought, sold, or reffered my freinds and family over to do business with Texas Direct Auto and received the white glove treatment everytimeYou can't find a better deal and you can't find anyone better then Eric [redacted] to find or buy that next car for you !
I was very pleased with the entire process. Rigo did an excellent job of helping us find a vehicle that is safe, that my wife loves, and that was within our budget.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I don't see how there was no intentional misguide used in this case Yes it is true I was offered a lower interest after "there mistake" was made But I did not care for getting a lower interestI was more focused on how I was lured in with a direct email from [redacted] that contained this in the message: "Here is you bill of sale at 2.99% pymts are about with tag taxes all fees and warranty Thanks [redacted] "Also attached was a bill of sale that numbers and interest rate configured with the given amount in the emailAttached will be screenshots of both email and attachment to prove intentional misguide was used It is also not very sad that I would use social media, to me it's informativeIt is clear you guys are not gonna resolve any of the issues I had this particular day All I hope to do is prevent this from happening to other people by giving then my first hand BAD experience I had as a customer of TDATHANK YOU, [redacted] ***
Had a great experience with Texas Direct AutoOur salesman, Mike [redacted] , met us and had our vehicle promptly brought up for us to examine and test driveEven on Mike's day off, all of the staff were very helpful getting us any information that we neededI am looking to buy another vehicle for myself in the near future and will definitely make Texas Direct Auto my first stop!
Working with Zak [redacted] at Texas Direct Auto was a pleasure He was very polite, helpful and quick to respondHe answered all of our questions and worked to get us the best deal possible We will definitely reccomend him to others!
Ro [redacted] was very helpful and kept in contact with me from the beginning of this process I have already told a friend about her great service and recommend her services
Last Saturday, me and my parents went into the shop and looked for an SUVAfter I found the one that I like on their computer, I asked for a salesperson for a test driveSo Michael came by and brought me to his deskHe got some of the information and told me that the car is across the street and that it would take him minutes to get the car to the front door for me to test drive itSo I went to the front desk and registered for a test driveminutes went by and it was a no call, no showI went back to the front desk and asked for MichaelThe front desk agent called him asking him about the carA couple exchanges on the phone later, I saw her rolled her eyes and talked very softly on the phoneShe then looked up to me and asked me if I know how to start the carI answered back to her, saying that I had not even seen the carSo she got back to Michael to finish the phone callOnce she put the phone down, she told me that he had some problem starting to car, and would be back to the shop asapBased on the expression from the front desk agent and the excuses that they used, someone was lying to meAnd that was confirmed later on before I walked out the door and decided not to come back to Texas Direct AutoSo more minutes had gone by, or minutes since Michael said what would originally take him only minutes, I went back to the front desk and asked for his status againThe response was that they were fixing the car and would meet me soonAnother minutes had gone byI checked with the front desk for the third time, this time asking for another sales person, assuming that he would not come back for meThat was when Michael finally showed up at the doorHe did not approach me at first, but was walking to his office insteadI asked him if he could locate the carNot sure why, but he looked a bit surprise at first, then replied the car was across the street and available for saleSo I said, we waited for over an hour and you could not even get us to see the carHis second lie, in exact same words is, "You did not wait for me for an hour." And then talked to a guy behind me, "Jose, it will be right over there." I thought he just saw somebody and made a causal conversationSo I did not look back to see who is wasEven though I was frustrated with him, I followed him to his desk, just to find out that Jose, another customer, was with himJose sat down at his desk, making me look like an outsiderOnce I realized that he was with another customer the whole time I was waiting, I asked him, "Are you with another customer?" He did not replied, but said that the car was available for saleBased on his reaction and the lies that he had told, I told him, "That's fineForget about it." And then I walked for the doorHe came chasing after me, and kept saying that the car was available for saleNow why would you make me wait for nothing for over minutes if you were not able to get me a car that is available for sale? Whether the car really had some problems starting, or he was busy with another customerAnd I strongly believe it was the latter caseWhat triggered me to write this review is that he said to my back before going back to serve his other customer, "You should at least say thank you." Yes, now that I owe you a thank you, here it isThank you Michael at Texas Direct Auto for wasting my time on experiencing your lies and disrespectful on customersIf you need Michael's full name, you can email me at the address belowWith his attitude towards a customer, he shall not be in the car selling business at all
Bought a car yesterday from Marcos [redacted] He was very patient with me and helped me make the best decision for my family In this internet age where everything is done online, he totally accommodated my need to "kick the tires", compare different cars, dig around and test drive as many as I needed to before I found the perfect one I just happened to get him on a blind call to Texas Direct Auto, and I'm glad I did I will definitely refer people directly to him, and will use him again when I'm ready (in a couple of years!)
Just Brought a car from Texas Direct, staff and service was really outstanding (didn't expect that)Drive test, documentation, processall went super fastMrImran [redacted] who works in sales, awesome guy who helped me a lot along the processI actually had a fixed budget for the car - goal was to a good one, MrImran made this deal happenI got an awesome car for the best value, very less than the market price in factif you guys are planning to visit Texas Direct Auto, I highly recommend to ask for MrImranWish you all the best Texas Direct and Imran
I just wanted to write a quick review of Texas Direct Auto: this is the 6th vehicle we've bought from them and it seems each time they seem to do something extra to make sure we come backThis time we were in a bit of a spot as our son's car had just died and he needed something as he started school in a week; on a wing and a prayer we tried contacting someone we had worked with before - hoping he was still around and availableAs it turns out, he was off that day but happened to be in to finish up some paperwork and had cars we were looking at queued up to test drive by the time we got thereNot only did he help get us something for the dead car but also he stayed there through the financing process (after our son picked out a car he wanted) and didn't leave until we were leaving with the new car as wellAll the while with patience and a smile and making sure everything was moving along for us, again all on his day offSo a big thank you to the team there but in particular the person who helped us, Michael [redacted] He's one of the many reasons the next time we're in the market for another car, we'll be back there
Texas Direct Auto, with one of its AWESOME sales guy-Zak [redacted] , is the best, most ethical car dealership I've ever dealt with by a thousand miles I was stunned at their amazing prices, unbelievably fair traoffer and fabulous customer service I was racing against time to get my car and get on the road before I got caught in the Louisiana flooding road closures just a day before my kids started school Zak [redacted] was literally sprinting all over the dealership to get the deal done ASAP and get me on the road safelyI will NEVER by a car anywhere else and I will ALWAYS use Zak! A++++++++++
I purchased a [redacted] in February prior to days of purchasing the vehicle, an oil leak, and my check engine light came on so I took the vehicle back to the dealership for repair The vehicle was returned however the repairs have not been corrected Then the vehicle started making a loud noise, which I called and advised the salesman of the issue, I took the vehicle in and I was told another part was required I explained the vehicle had been given me problems since I purchased it, would they trade the vehicle because it was not dependable, the manager told me yes, MsEcho [redacted] requested that my husband go online and complete an application, which he did However, the vehicle continues to give me problems and no one will answer or return our calls
Texas Direct Auto is full of friendly agents willing to help you at all timeMarcos [redacted] is the guy to see if you are wanting to stop byWe were giving a good offer at a good rateLook into them if you are looking to get a used car soon
Hi Ro & Donny: Thanks very much for making this process smooth & easyJust received the title & appreciate the serviceIf I ever want to buy another specialty vehicle, that I can not find up here in the north, I will look to see what Texas Auto Direct has in its inventory firstI will recomend your service to anyone here who needs itTY, ***
I had a great experience like always at Texas direct my salesman Eric [redacted] really took care of me again and got me in a real nice vehicle love doing business with Texas direct Best cars and prices anywhere !
BBB & K [redacted] Price, I would like to follow up on this matter. The Finance team is working on the information so they are able to share with the BBB. Thank you, D [redacted] B***
RE: Revdex.com Complaint ID [redacted] Ms***, In reading your complaint, it seems there is a misunderstanding regarding inquiries and how they may impact your credit report I have included links below to [redacted] and [redacted] , both organizations trusted by millions of customers and businesses to collect and provide accurate data and analytics allowing businesses to make informed decisions The links explain how Hard Inquiries can affect your credit score, and exceptions to the scoring, such as shopping for a mortgage or an auto loan [redacted] Basically, credit scoring systems allow consumers to “shop” for the best deal without negatively impacting your score by counting all inquiries in a given period as a single inquiry Customer satisfaction is extremely important to me and my team at Texas Direct Auto Please let me know if you have additional concerns or questions regarding your purchase, or if there is anything I can do in the future to assist with your vehicle needs Kind Regards, Tom [redacted] VP of Retail Operations
I can't say enough about how well Eric [redacted] has treated me over the years doing businessOn diffrent occasions I've bought, sold, or reffered my freinds and family over to do business with Texas Direct Auto and received the white glove treatment everytimeYou can't find a better deal and you can't find anyone better then Eric [redacted] to find or buy that next car for you !
I was very pleased with the entire process. Rigo did an excellent job of helping us find a vehicle that is safe, that my wife loves, and that was within our budget.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I don't see how there was no intentional misguide used in this case Yes it is true I was offered a lower interest after "there mistake" was made But I did not care for getting a lower interestI was more focused on how I was lured in with a direct email from [redacted] that contained this in the message: "Here is you bill of sale at 2.99% pymts are about with tag taxes all fees and warranty Thanks [redacted] "Also attached was a bill of sale that numbers and interest rate configured with the given amount in the emailAttached will be screenshots of both email and attachment to prove intentional misguide was used It is also not very sad that I would use social media, to me it's informativeIt is clear you guys are not gonna resolve any of the issues I had this particular day All I hope to do is prevent this from happening to other people by giving then my first hand BAD experience I had as a customer of TDATHANK YOU, [redacted] ***
Had a great experience with Texas Direct AutoOur salesman, Mike [redacted] , met us and had our vehicle promptly brought up for us to examine and test driveEven on Mike's day off, all of the staff were very helpful getting us any information that we neededI am looking to buy another vehicle for myself in the near future and will definitely make Texas Direct Auto my first stop!
Working with Zak [redacted] at Texas Direct Auto was a pleasure He was very polite, helpful and quick to respondHe answered all of our questions and worked to get us the best deal possible We will definitely reccomend him to others!
Ro [redacted] was very helpful and kept in contact with me from the beginning of this process I have already told a friend about her great service and recommend her services
Last Saturday, me and my parents went into the shop and looked for an SUVAfter I found the one that I like on their computer, I asked for a salesperson for a test driveSo Michael came by and brought me to his deskHe got some of the information and told me that the car is across the street and that it would take him minutes to get the car to the front door for me to test drive itSo I went to the front desk and registered for a test driveminutes went by and it was a no call, no showI went back to the front desk and asked for MichaelThe front desk agent called him asking him about the carA couple exchanges on the phone later, I saw her rolled her eyes and talked very softly on the phoneShe then looked up to me and asked me if I know how to start the carI answered back to her, saying that I had not even seen the carSo she got back to Michael to finish the phone callOnce she put the phone down, she told me that he had some problem starting to car, and would be back to the shop asapBased on the expression from the front desk agent and the excuses that they used, someone was lying to meAnd that was confirmed later on before I walked out the door and decided not to come back to Texas Direct AutoSo more minutes had gone by, or minutes since Michael said what would originally take him only minutes, I went back to the front desk and asked for his status againThe response was that they were fixing the car and would meet me soonAnother minutes had gone byI checked with the front desk for the third time, this time asking for another sales person, assuming that he would not come back for meThat was when Michael finally showed up at the doorHe did not approach me at first, but was walking to his office insteadI asked him if he could locate the carNot sure why, but he looked a bit surprise at first, then replied the car was across the street and available for saleSo I said, we waited for over an hour and you could not even get us to see the carHis second lie, in exact same words is, "You did not wait for me for an hour." And then talked to a guy behind me, "Jose, it will be right over there." I thought he just saw somebody and made a causal conversationSo I did not look back to see who is wasEven though I was frustrated with him, I followed him to his desk, just to find out that Jose, another customer, was with himJose sat down at his desk, making me look like an outsiderOnce I realized that he was with another customer the whole time I was waiting, I asked him, "Are you with another customer?" He did not replied, but said that the car was available for saleBased on his reaction and the lies that he had told, I told him, "That's fineForget about it." And then I walked for the doorHe came chasing after me, and kept saying that the car was available for saleNow why would you make me wait for nothing for over minutes if you were not able to get me a car that is available for sale? Whether the car really had some problems starting, or he was busy with another customerAnd I strongly believe it was the latter caseWhat triggered me to write this review is that he said to my back before going back to serve his other customer, "You should at least say thank you." Yes, now that I owe you a thank you, here it isThank you Michael at Texas Direct Auto for wasting my time on experiencing your lies and disrespectful on customersIf you need Michael's full name, you can email me at the address belowWith his attitude towards a customer, he shall not be in the car selling business at all
Bought a car yesterday from Marcos [redacted] He was very patient with me and helped me make the best decision for my family In this internet age where everything is done online, he totally accommodated my need to "kick the tires", compare different cars, dig around and test drive as many as I needed to before I found the perfect one I just happened to get him on a blind call to Texas Direct Auto, and I'm glad I did I will definitely refer people directly to him, and will use him again when I'm ready (in a couple of years!)
Just Brought a car from Texas Direct, staff and service was really outstanding (didn't expect that)Drive test, documentation, processall went super fastMrImran [redacted] who works in sales, awesome guy who helped me a lot along the processI actually had a fixed budget for the car - goal was to a good one, MrImran made this deal happenI got an awesome car for the best value, very less than the market price in factif you guys are planning to visit Texas Direct Auto, I highly recommend to ask for MrImranWish you all the best Texas Direct and Imran
Ro [redacted] was excellent Went above and beyondAddressed every concern and made the process as smooth as could beI would highly recommend
I just wanted to write a quick review of Texas Direct Auto: this is the 6th vehicle we've bought from them and it seems each time they seem to do something extra to make sure we come backThis time we were in a bit of a spot as our son's car had just died and he needed something as he started school in a week; on a wing and a prayer we tried contacting someone we had worked with before - hoping he was still around and availableAs it turns out, he was off that day but happened to be in to finish up some paperwork and had cars we were looking at queued up to test drive by the time we got thereNot only did he help get us something for the dead car but also he stayed there through the financing process (after our son picked out a car he wanted) and didn't leave until we were leaving with the new car as wellAll the while with patience and a smile and making sure everything was moving along for us, again all on his day offSo a big thank you to the team there but in particular the person who helped us, Michael [redacted] He's one of the many reasons the next time we're in the market for another car, we'll be back there
Texas Direct Auto, with one of its AWESOME sales guy-Zak [redacted] , is the best, most ethical car dealership I've ever dealt with by a thousand miles I was stunned at their amazing prices, unbelievably fair traoffer and fabulous customer service I was racing against time to get my car and get on the road before I got caught in the Louisiana flooding road closures just a day before my kids started school Zak [redacted] was literally sprinting all over the dealership to get the deal done ASAP and get me on the road safelyI will NEVER by a car anywhere else and I will ALWAYS use Zak! A++++++++++
Eric [redacted] at TDA in Stafford/ Houston TX was my salesman
Michael [redacted] is the man
I purchased a [redacted] in February prior to days of purchasing the vehicle, an oil leak, and my check engine light came on so I took the vehicle back to the dealership for repair The vehicle was returned however the repairs have not been corrected Then the vehicle started making a loud noise, which I called and advised the salesman of the issue, I took the vehicle in and I was told another part was required I explained the vehicle had been given me problems since I purchased it, would they trade the vehicle because it was not dependable, the manager told me yes, MsEcho [redacted] requested that my husband go online and complete an application, which he did However, the vehicle continues to give me problems and no one will answer or return our calls
Texas Direct Auto is full of friendly agents willing to help you at all timeMarcos [redacted] is the guy to see if you are wanting to stop byWe were giving a good offer at a good rateLook into them if you are looking to get a used car soon