Texas Singles

To Whom It May Concern, We are in receipt of Ms [redacted] rejection to our responseIt is important for Ms [redacted] to focus on her own personal experience with our program, as everyone has a different oneWe have had some people file complaints with the Revdex.com and then they ended up continuing the servicesOne woman in particular even found her new HUSBAND through us after originally filing a complaintThis is why we stress the importance of patience and a positive attitude in our programMs [redacted] was initially referred to a gentleman whom she declined, because she stated they had already met prior to her becoming a client with usWe continued our searchWe then matched her with a gentleman who showed to be a great fit for her, per their profile information and compatibility indicatorsIn the interview notes, her Relationship Specialist stated the following: “She has God at the center of her life and wants a man who has a relationship with the LordShe wants to see the best in people, easy going, flexible, even-tempered, very forgiving, loving, caring, kind, family-oriented, independent and strong.” The man we matched her with is also a Born Again Christian (as she is) with a strong faithHe also has many of the characteristics listed above, which were important to Ms***By looking again at his photo, the gentleman has a full head of hair, but it is thinning on the topHowever, we would think the other traits of someone would be most significant when looking for a partnerUnfortunately, Ms [redacted] chose not to meet with this manAs we previously stated, Ms [redacted] is wanting to give up on the process after one referralShe has not given our program a fair chance as of yetPer her client obligation form, she has agreed to meet with all of her referrals in order to give us the full opportunity to meet her expectations of our programShe also agrees not to contact any third-part agency prior to trying to resolve any matters directly with our staffOne of our staff members reached out to Ms [redacted] several times and they spoke on 1/During the call, she refreshed Ms [redacted] memory of their last conversation and she asserted a personal plea to see if we can work together on her programMs [redacted] was much more open during their last conversation, but was not open during this particular callMs [redacted] stated she would like to move forward with Revdex.com complaint and she was not ready to be moved forward with her program at this timeWe only wish to put this behind us and assist Ms [redacted] in finding someone specialKindest Regards, Texas Singles

Complaint: [redacted] I am rejecting this response because: I have tried to return Texas Singles calls every time they have called I have called in the mornings, afternoons and evenings and have gotten a recording each time I have left messages when I call and don't hear back from them on the days I am not working I did reach a live person one time and was disconnected immediately when I gave my name and asked for [redacted] I then attempted to call back all that day and never got a live person again, only the answering service There is no place that I can find on any of the papers that Texas Singles gave me that states I have to log in to my account once a month When I receive a message on Texas Singles account I immediately receive the same message on my personal email account I went on my Texas Singles account this morning and there are no messages in my box other than the ones I started receiving on my personal email after I filed this complaint They have never reached out to me one time after my November match until I filed a complaint I work days a week, hour shifts As I have stated I have called Texas Singles many times on the days I am not working Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePer my conversation with [redacted] , I will be submitting a release form provided by Texas Singles at which point they will refund the $charged to my card and void the agreement of June 21, I am satisfied with this offer and would like to consider the matter resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Your company clearly does not have its best interest in mind for their clients, when you lie about your servicesThis is made perfectly clear by the number of Revdex.com complaints, accusing your company of the same issues over and overScammers and Fraudulent claims and accusationsYou won't be in business long [redacted] ***

To Whom It May Concern, We are in receipt of the complaint filed by Mr [redacted] ***Thank you for bringing this matter to our attentionYes, Mr [redacted] requested to cancel after he joinedThe Relationship Specialist who signed him up for our services, Tracy, spoke with Mr [redacted] on 1/She originally called him to discuss the completion of his profileHe said he sent her an email to cancel hours after he got homeHe explained he went on to the Revdex.com site and found negative reviewsHe mentioned he already contacted his credit card company and wanted us to refund his cardTracy explained that if he filed a charge-back, they will send the information to our corporate office and we will then respond to themShe also told Mr [redacted] she was sorry to hear of his change of heartShe said that she called two of the matchmakers to let them know how great of a gentleman he is and how he will be a great catch for the right ladyShe also shared with him that one of the matchmakers informed her the day prior that one of the clients she enrolled was getting marriedMr [redacted] said, "I'm sure it works for some people"Tracy told Mr [redacted] that he didn't even give us a chance to work for himHe said he had clients to tend to and thanked her for her timeWe received Mr***s’ credit card dispute on 1/We responded with the requested documentation and awaited the outcomeTracy then spoke with Mr [redacted] again on 2/She said she had a message to call him, so she was doing soHe said he wants his money back and that he sent her an e-mail when he got home the day he joined after reading on-line reviewsShe reminded him she never received an e-mail from him and documented that twice on his accountHe wanted us to refund his moneyShe explained to Mr [redacted] that her hands were tied while the charge-back is in processShe explained that we have to answer any charge-back that we receive and that doesn't mean it is closedThe credit card company has to make that decision, not herHe said that he will, “get his money back one way or another”He mentioned if he has to get an attorney, that Tracy will “have to testify”Tracy responded and stated, "that is fine, I have been completely honest with you and there was no deception involved." He mentioned again about the 3-day right of rescission, but Tracy explained again that there is no 3-day for businesses such as ours in the state of TexasHe then shared that he met someone on Match.com and has been seeing herTracy said just because he met someone on his own does not mean she did something wrong or deceptiveShe told Mr [redacted] we will need to see how his credit card company rules on the charge-backShe also said how much she really enjoyed their initial interview and how she was excited to tell the matchmakers all about himThey thanked each other for the callWe then received word that the credit card dispute was closed in our favorWe responded to his credit card company providing the non-refundable agreement which Mr [redacted] signedWe have now received this complaintWe ask Mr [redacted] to please review his signed agreement prior to contacting other avenuesHis agreement states the fee is non-refundable and we only wish to provide him the services he signed up forWe abide by our agreement and we ask Mr [redacted] to do the sameAs Tracy has indicated, she believes he would be a great catch for the right ladyWe believe it would be beneficial for him to give the program a fair chanceThank you for your timeKindest Regards, Texas Singles

Date: 3/30/Re: [redacted] To Whom It May Concern, We have been working very hard on Ms [redacted] ***’s behalf since she joined our servicesWe have actually had two cases of charge-backs for Ms [redacted] – one which was just closed in our favor a few days agoMs [redacted] filed her first charge-back very shortly after she joined our program, claiming that she did not receive our servicesWe reached out to Ms***, she agreed to continue her program and the case was closedWe have been working hard for her since then and we received yet another charge-back and a complaint with the Revdex.comWe feel that we have provided everything promised and we only want to continue working with Ms*** Ms [redacted] joined our services on 9/25/She had an extensive interview in our office with a Relationship SpecialistThey discussed Ms***’s past relationships, what she is looking for in a partner, etcWe presented her with various package options for our different programsMs [redacted] opted to purchase referrals/matchesWe simply encouraged her to become a client, so that she could have the opportunity to find someone specialFor her fee, Ms [redacted] not only receives matches, but she also receives services such as the creation of her profile, national background check, communication (e-mails, phone calls), maintenance of her account, recruiting men on her behalf, conducting searches for matches on her behalf by our matchmakers, etcThis is all part of our servicesThere are various staff members who work on Ms***’ behalf on a daily basisThere is much work and time that goes into each individual client's programAfter Ms [redacted] left our office, we immediately began working for her and providing our servicesWe entered her information into our system, created her profile, uploaded her photos, conducted her background check, etcMs [redacted] was responsible for completing her profile in order to get her account activatedWe sent Ms [redacted] a Login Instruction page on 10/to complete her profileAll of the work we must do for our clients in the beginning of their programs takes much timeWe then received a call to our office from Ms [redacted] on 10/She stated that she was upset for not hearing from anyone yet and explained that she already contacted American Express to dispute the chargeWe told her that we were working on finding her first match (which we explain to our clients can take up to weeks) and we would have someone from client services can get back in touch with herOnly a few days later we received Ms***’s charge-backWe reached out to her and she agreed to continueShe stated that she was going to contact American Express to end the dispute After the original charge-back case was closed, we resumed Ms***’s programYes, the last time we spoke with her was on 2/23, but we explain to our clients that we will search on their behalf for matches on a monthly basisMs [redacted] has been receiving her matches and the services that are involved in providing those matches Ms [redacted] has received matches thus far: [redacted] – Ms [redacted] spoke with him on the phone, but they did not end up meeting for a date [redacted] – Ms [redacted] did not have chemistry with James, but she stated the following in her feedback; “James is very nice, was polite and thoughtfulEven brought me a roseHe is fairly easy to talk with, but I do not think we have many things in common.” [redacted] – Ms***, once again, did not have chemistry with Larry eitherShe stated the following in her feedback: “I think he is a nice man, very talkativeNot attracted to him physically.” ***We explain to our clients that we are matching them with those whom are compatible with them, according to their profilesWe then have our clients meet to see if there is any chemistryIf so, great! If not, we continue the searchThis is why we sell packages of multiple referrals/matchesJust like in the dating world, it can take time to find someone you connect withWe hope for the best with each and every match, but we cannot guarantee that our clients will like everyone they meetIt’s just not possiblePlease note that we provided Ms [redacted] with a copy of our Rules and Regulations upon joining our services, which she agreed to having reviewed, per her contract, under paragraph #In these Regulations, under paragraph #it states: "Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolute discretion as "likely most mutually compatible" as indicated in your singles dataThe final determination to meet a referral is yours and yours aloneYou understand and agree that we will supply you referrals on an as available basisBecause we try to send compatible referrals, you understand and agree that there is no way for us to predict the frequency and time frame of each referralHowever, we will search on your behalf on a monthly basis, but we will only match you with others that we feel you are compatible withYou further understand that no two people are generally perfectly compatible and agree that we will use our best judgment in providing referrals that most nearly match your requirements." ***Per the paragraph above, we do our best to come as close as possible to what our clients are looking for, but not all criteria will match 100%We use preferences as a guideline for matchingEvery match that was provided to Ms [redacted] has been compatible with her, according to their profilesWe want to give our clients every possible opportunity to meet someone specialWe search for matches for our clients on a monthly basis, but we cannot predict the time frame and frequency of matches, although we will absolutely provide the amount of referrals promisedAlso, under paragraph #in our Regulations it states: "You understand and agree that simply because you choose to meet with a single that we have referred to you does not mean that such single will agree to meet with youIt is impossible for us to guarantee that any single to whom you have been referred will agree to meet with youYou understand that you will not like everyone you meet and that some of those you meet may not like you." ***As you can see, we try to give our clients realistic expectations in regards to our programWe explain to all clients that we cannot predict the time frame of matches, we are matching them with those who are most mutually compatible with them and they will NOT like everyone they meetWe also cannot guarantee that every match will work outWe only hope for the best for each clientWe strive for the success and happiness of our clients***Please note that a portion of the time Ms [redacted] has been a client was put on freeze, due to her charge-backAnother point in time, she was unavailable for matching due to the holidaysShe also declined meeting a potential match after the holidays, but apparently thought about it and agreed to meet the gentleman a few weeks laterEverything has been right on schedule considering what has transpired with Ms***’s programAlso, Ms [redacted] signed a client obligation form, which states the following: Always maintain a positive and enthusiastic attitudeTreat all clients and staff with respect and kindnessYou MUST meet everyone face-to-faceNo exceptionsProvide feedback with every referral givenTexas Singles will match you with people they feel you are compatible with while keeping your preferences in mindDating is a numbers game which requires that you meet many people, and that you naturally will not love every person you meetAll concerns with your program MUST be discussed with Texas Singles staff and not other clients***Ms [redacted] agreed that she understands the ONLY way she can be successful with her program is to fulfill ALL obligations and expectations listed abovePer this signed form, Ms [redacted] also agreed to meet all of her purchased matches so that she may give Texas Singles the full opportunity to meet her expectations of the programShe also agrees not to go to any outside agency before trying to resolve any issues directly with our staffThis includes contacting her credit card companyShe agrees to talk with Client ServicesIf we still cannot correct the problem, she agrees to let Client Services set up a phone meeting with a senior member of the Client Resolution Team to explain her complaint and let the Client Resolution Team try to resolve the complaint to her satisfactionWe have spoken with Ms [redacted] on various occasionsShe appears to be very anxious for her matchesWe have reminded her that it is important to be patient and stay positiveAs we stated, everything is on schedule for her and we are working hard for herAs you can see above, we have provided Ms [redacted] with our services promised thus far, we have provided everything as promised, everything is on schedule for her and we would like to continue working with herMs [redacted] just needs to give the program more time to work for her and keep optimisticWe want nothing more than to help her find someone specialPlease let us know if you need any additional informationRegards, Texas Singles

Complaint: [redacted] I am rejecting this response because: I have been told that before and of course I waited months with no check and they continued to avoid my calls Now all of sudden they want to talk to me, last time I did as they asked and posted a resolve to my claim and complete ignorance of me for months so I am not resolving the claim until I actually see a check Regards, [redacted]

Date: 3/1/17Re: [redacted] To Whom It May Concern,We spoke with Ms [redacted] yesterday, 2/In good faith, we offered her (what we believe to be) an amicable and fair resolutionWe hope she will accept our offerThank you,Texas Singles

Complaint: [redacted] I am rejecting this response because:This is NOT about patience and a positive attitudeI was NEVER OPEN TO RESOLVE that we could work together, as your company is incompetent in your servicesI am tired of your "skilled and manipulative" responses! The gentleman did NOT have a full head of hair, you are liars! But this is not about thatthis is about that your company that can give all the excuses you wantYOUR COMPANY SHOULD BE SHUT DOWNITS CALLED THEFT, SCAMMERS, FRAUDULENT! Get that in your headYour complaints speak for themselvesI am done with your company, and I will be sure to tell everyone I know about how you steal peoples money I WILL NOT continue with your TEXAS SINGLESI have already contacted my credit card banksand I WILL HIRE A LAWYER TO GO AFTER YOU!This is about the amount of angry people that have the SAME COMPLAINT, you did not perform your services, they are dissatisfied and ANGRY about your INCOMPETENT SERVICES.I suggest you agree with my bank disputes and put my case to restas I WILL NOT STOP until my money is refunded and resolved Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did not reject any date, based on a photoClearly, the gentleman that they set me up with was not even close to the standards that I made very clear during my interview! Talking with the date advisor, she was skeptical herself about the date, even referring to him saying: "he is not attractive, he looks like my uncle"Then she went on to say that he had a full head of hair, which is a very clear "must have" in my profile requestsThis man had a few wisps of hair on his head, almost completely baldI am appalled that they would even set me up with a man, that did not fit my requirements, which were is writing on my profileThen I saw the Revdex.com complaints, which unequivocally show that Texas Singles is a fraud and scam Not only do they take your money, but they don't even have any quality people to set their members up withThis is how they operatejust setting you up with whomever they have, if they have ANYONE? they work remotelyits not even a legitimate business, they are SCAMMERS & FRAUDS.The Revdex.com complaints speak for themselvesthis operation does not even have a full time officeThey have a small office that only is open when they have a potential victim of their "so called services", where they lie to you, telling you that they have the perfect man for youIt is all lies so they can take your moneyTruth is they LIE, and tell you that they have dates for youwhen they don'tPlease review all the Revdex.com complaints, they are ALL THE SAME.I also talked with another member that paid $10,to themHis quote: "Texas Singles was the biggest waist of money and mistake that I have ever made."I am DEMANDING my money back! Regards, [redacted] ***

Date: 11/3/ Re: [redacted] To Whom It May Concern, Please note that Ms [redacted] purchased a program in which she agreed to a payment planWe processed her payments as scheduledAlso, Ms [redacted] was also calling our Telemarketing office, which is not connected to our actual physical locationHowever, our Manager spoke with Ms [redacted] and worked out her issuesThis case should now be closed as resolved Thank you for your time Regards, Texas Singles

To Whom it may Concern, Please see the following attachment: Thank You, Texas Singles

Complaint: [redacted] I am rejecting this response because: The business mislead me about the potential for matchesTexas Single sold a product which constitutes fraud As they have stated they have no available matches for me and never didSo if Texas Singles can not deliver any product of what you sold me, you must refund my moneyYou can not simply say I have nothing for you and must continue to wait You have had my money for months with no benefit to mePlease refund money so I too can put this behind me It simply will not go away without you resolving it Thank you for your cooperation and immediate attention to this matter Regards, [redacted]

Date: 11/2/ Re: [redacted] To Whom It May Concern, We are in receipt of Ms [redacted] rejection to our responseOur previous response was written specifically for MsBray and tailored to her situationWe explained what has transpired with her program thus far, the basic information regarding our process and how we would like to continue working with herWe do not take advantage of anyoneWe have been responsible for helping many people find successful relationshipsEveryone has a different experience with our program - patience and a positive attitude go a long wayPeople come to us, because they are serious and interested in finding a companionOur Relationship Specialists are excited to have the opportunity to make a difference in people’s livesOur Matchmakers work countless hours to try and help our clients find their special someoneThat is our only goalWe strive for success and nothing lessYes, there are some negative reviews on the internetPeople usually tend to post the negative, rather than the positiveIn addition, since this is a discreet service, not everyone who finds relationships through us want to broadcast itIn our industry, it’s not always an easy feat finding successful relationships, never mind keeping everyone happy at all timesMany times people want to give up if they do not meet someone soon enough, some people may feel rejected, etcIt can be a very emotional industryAll-in-all, we have ALL of our clients’ best interests at heartWe will be reaching out to MsBray again in an attempt to resolve this matterWe only wish to put this behind us and resume working for her Kindest Regards, Texas Singles

Hello, We have attached our response in regards to the case for Mr [redacted] Thank you! Regards, Texas Singles

Complaint: [redacted] I am rejecting this response because:As explained to *** on June 14th (Texas Singles), they have breached their portion of the contract by the dishonest business practices and verbal abuse which have been exhibited on multiple occasions by three separate individuals within their company I advised Dee during our discussion that a) the fact that I was verbally yelled at by [redacted] ; b) advised that the original customer rep had "dropped the ball and was fired" (not apparently true) and c) that there weren't any available matches in this expansive database that didn't smoke are all points that support the Company has breached aspects of their commitment to me as a client (in only months) My trust in TS following through on their Agreement after the disrespectful verbal abuse (and lies) and the ability of the company to provide introductions (as per agreement after giving them a second chance), has been lost Calling repeatedly with no returned phone calls both pre- and post- meeting the one and only “match” (whose profile was stale) over a 6+ week stretch, being treated disrespectfully on multiple occasions and finally after giving the company a 2nd chance, being advised by the customer service rep (when we finally were able to connect) that there were other customer matters that morning that she needed to deal with and pretty much being "dismissed" as a customer for lack of no matches (without any acknowledgement or apology for not calling me at her 10:appointed time) further support the fact that our 2-five minute conversations are not indicative of a company wanting to support their portion of the “agreement.” In fact, the escalation lead, [redacted] (who called days after my request to speak with her) not only embarrassed me in front of someone else but advised me "I'd never be happy with TS or anyone my program was assigned to.” Based upon her representation of Texas Singles and their inability to provide a service with the same professionalism and respect that they request from their clients, leaves me with NO DESIRE to give Texas Singles a 3rd chance Since it was suggested I was welcome to pursue action with the Revdex.com, Attorney General, etcbut that I would never receive any of my “client fee” back, I had asked *** to re-consider a full refund She agreed to follbut could not make any promises We also discussed the fact that I had no desire to ever speak with either of those two representatives of Texas Singles again based upon their verbal abuse and misrepresentation of their service As of June 29th, I received an email from [redacted] at Texas Singles, advising that she had left me a voice message to talk with me In checking messages, I have no voice messages from Texas Singles and at this point, I have no desire to speak with someone who mis-represented what Texas Singles is supposed to be about I’m continuing to request a refund and will pursue every remedy available to me should the company choose not to do the right thing, based upon the poor experience.Other than a background check and three 5-minute conversations with [redacted] , no resources on the part of Texas Singles have been expended and the agreement has been breached I am hoping over time to forget about the hurtfully rude and attacking conversation from the escalation lead, [redacted] as I currently have a very sour taste in my mouth from this entire experience over the last months Four different employees have either mis-represented what Texas Singles is supposed to be about and / or have engaged in deceptive business practices in their dealings with me For these reasons, I continue to request a full refund and have asked for this case to be reviewed again by management as I do not wish to give the company a third chance to execute on an agreement which by now could potentially have been almost 50% fulfilled, based upon what I was told when I signed up (maybe a year to get through introductions) Regards, [redacted]

To Whom It May Concern,We wanted to acknowledge receipt of the complaint for Ms [redacted] We are looking into this situation and will contact you again when we have further information regarding this case.Thank you,Texas Singles

To Whom It May Concern, We will be reaching out directly to Ms [redacted] to discuss her concernsWe will notify you when we have further information.Thank youKindest Regards,Texas Singles

To Whom It May Concern, We are in receipt of Ms [redacted] additional rejection to our response.There is a Regulations pamphlet which was provided to Ms [redacted] at the time she joined our servicesThe paragraph regarding the client signing into their account is under #in the RegulationsMs [redacted] agreed to having reviewed these Regulations under paragraph #of her agreementIf she is in need of another copy, she can download the document from her online accountShe will find tabs at the top portion of the main pageShe can click on the tab which states “Regulations”Many times we are on the other line with clients, but we always return calls as soon as possibleAfter Ms [redacted] most recent referral, she provided her date feedback and we resumed our search for herWe do not regularly contact our clients unless we have a question, a referral for them, etcEven if they do not hear from us on a regular basis, we are working very hard behind the scenes on their behalf, searching for compatible referrals, recruiting new clients, etc.Our records indicate we have left messages for Ms [redacted] on the following recent dates:12/14, 12/20, 12/28, 1/2, 1/5, 1/9, 1/and again yesterday, 1/15.We would very much like to connect with Ms [redacted] to speak directly with her, as we feel we can make progress and resolve this matter if given the opportunityWe only want to move forward in a positive direction with Ms [redacted] .Kindest Regards,Texas Singles

To Whom It May Concern,Please see the following attachment: Complaint #: [redacted] To Whom It May Concern,We are in receipt of Mr [redacted] ’ complaint and will address his claims.Please note that we only want to help Mr [redacted] find someone specialTherefore, we have only matched him with women who have shown to be most mutually compatible with him, according to their profile information and compatibility indicatorsWe explain to our clients, and it is included in the paperwork provided to our clients, that we will use our best judgment when providing referrals while keeping their preferences in mindWe also go on to explain that no two people are generally perfectly compatibleWe are matching our clients with like-minded individuals and focus first and foremost on compatibility, as this is what makes a relationship last.Mr [redacted] purchased matches/referrals and has only been matched with ladies thus farIt is important for Mr [redacted] to provide constructive feedback, so we can refine our search for himThrough feedback, we get to know our clients more and moreMr [redacted] has only just begun his programWe feel it is important for him to give the program a fair chance.In addition, Mr [redacted] signed a non-refundable agreement and client obligation formThe client obligation form states that he agrees he must meet all of his purchased matches in order to give our company the full opportunity to meet his expectations of our servicesHe also agrees to speak with us directly regarding any concerns he may have about his programIf he cannot resolve the issue with Client Services, he agrees to have a phone meeting with someone on our Client Relations teamOne of our representatives spoke with Mr [redacted] and his daughter on the phone in DecemberOur representative was explaining that Mr [redacted] has been matched with compatible women and asked how he feels we can refine the searchMr [redacted] and his daughter became rather upset and used profanity, stating they would be “exposing” usWe do not understand, as we have only provided our services as they were described to Mr [redacted] both verbally and according to the paperwork he signed and received copies of upon joiningWe are matching Mr [redacted] with compatible women and we hope for the best with each match we put togetherWe would like Mr [redacted] to know that we conduct a managerial review at the duration of each client’s programManagement will get together to discuss the client, matches, etcand determine if any matches should be “comped” or “bonused back”, depending on the circumstances.We only wish to continue working with Mr [redacted] We ask that he has a change of heart and decides to contact us, so we can work through this situationWe are here for him and value him as a client.Thank you,Texas Singles