Texas Singles

Complaint: [redacted]
I am rejecting this response because:This is NOT about patience and a positive attitude. I was NEVER OPEN TO RESOLVE that we could work together, as your company is incompetent in your services. I am tired of your "skilled and manipulative" responses! The gentleman did NOT have a full head of hair, you are liars! But this is not about that... this is about that your company that can give all the excuses you want. YOUR COMPANY SHOULD BE SHUT DOWN.... ITS CALLED THEFT, SCAMMERS, FRAUDULENT! Get that in your head.... Your complaints speak for themselves. I am done with your company, and I will be sure to tell everyone I know about how you steal peoples money.  I WILL NOT continue with your TEXAS SINGLES. I have already contacted my credit card banks... and I WILL HIRE A LAWYER TO GO AFTER YOU!This is about the amount of angry people that have the SAME COMPLAINT, you did not perform your services, they are dissatisfied and ANGRY about your INCOMPETENT SERVICES.I suggest you agree with my bank disputes and put my case to rest.... as I WILL NOT STOP until my money is refunded and resolved.
Regards,
[redacted]

To Whom It May Concern, We are in receipt of Ms. [redacted] additional rejection to our response. It is disconcerting to see that Ms. [redacted] seems very upset with this situation. We have explained our side of the story based on the information recorded in Ms. [redacted] account. We have only wanted to help Ms. [redacted] find a successful relationship. She has only met one of our clients thus far. However, if Ms. [redacted] sincerely feels that we have done something wrong, she has agreed to handle any disputes via arbitration, per her signed agreement. Ms. [redacted] initialed next to the paragraph under #16 regarding this matter. In addition, if Ms. [redacted] has contacted her credit card company to dispute the charge, we will respond accordingly when we receive this information. We are still here if Ms. [redacted] should change her mind. We want her to understand we have her best interest at heart.   Kindest Regards, Texas Singles

Complaint: [redacted]
I am rejecting this response because: I have been told that  before and of course I waited 8 months with no check and they continued to avoid my calls.  Now all of sudden they want to talk to me, last time I did as they asked and posted a resolve to my claim and complete ignorance of me for 8 months so I am not resolving the claim until I actually see a check. 
Regards,
[redacted]

Date:  5/26/15                   Re: [redacted]
sans-serif;">Case #’s: [redacted]   To Whom It May Concern,   We received two different cases for the same client, Ms. [redacted]. We understand that Ms. [redacted] has concerns about her program and we will be contacting her to address those concerns. We do not want Ms. [redacted] to feel that we are a “scam” or have taken advantage of her in any way, because that is not the case. We have worked very hard on Ms. [redacted]’s behalf during her time with us so far. We have matched her with men who are compatible with her, according to their profiles, and we will continue working for Ms. [redacted] until all of her matches have been provided. Our only goal is to add Ms. [redacted] to our list of success stories. Nothing makes us happier. We have Ms. [redacted]’s best interest at heart. Please note that Ms. [redacted] signed an agreement which states that the fee she paid for our program is non-refundable. Therefore, we were advised to kindly request that this case please be closed as “Beyond Purview”, since the signed agreement clearly states that a refund would not be possible. In addition, Ms. [redacted] signed a client obligation form which states that she agrees to meet all of her purchased matches, so that she may give Texas Singles the full opportunity to meet her expectations of the program. She also agrees to contact us directly in an attempt to resolve any issues prior to contacting an outside party. As we mentioned, we will be reaching out to Ms. [redacted] to discuss her concerns with the program and try to resolve her issues. We hope to have this resolved soon and we look forward to the opportunity to continue working with her. Thank you for your time.   Regards, Texas Singles

Date: 11/2/17    Re: [redacted]  To Whom It May Concern, We are in receipt of Ms. [redacted] rejection to our response. Our previous response was written specifically for Ms. Bray and tailored to her situation. We explained what has transpired with her program thus far, the basic information regarding our process and how we would like to continue working with her. We do not take advantage of anyone. We have been responsible for helping many people find successful relationships. Everyone has a different experience with our program - patience and a positive attitude go a long way. People come to us, because they are serious and interested in finding a companion. Our Relationship Specialists are excited to have the opportunity to make a difference in people’s lives. Our Matchmakers work countless hours to try and help our clients find their special someone. That is our only goal. We strive for success and nothing less. Yes, there are some negative reviews on the internet. People usually tend to post the negative, rather than the positive. In addition, since this is a discreet service, not everyone who finds relationships through us want to broadcast it. In our industry, it’s not always an easy feat finding successful relationships, never mind keeping everyone happy at all times. Many times people want to give up if they do not meet someone soon enough, some people may feel rejected, etc. It can be a very emotional industry. All-in-all, we have ALL of our clients’ best interests at heart. We will be reaching out to Ms. Bray again in an attempt to resolve this matter. We only wish to put this behind us and resume working for her.       Kindest Regards, Texas Singles

Complaint: [redacted]
I am rejecting this response because: As explained to Dee on 6/14 (contacted me from Texas Singles), they have breached their portion of the contract by the dishonest business practices and verbal abuse which has been exhibited on multiple occasions by three separate individuals within their company.  While I had every interest in leveraging a reputable agency to aid in my desire to meet other single professionals interested in a relationship, the fact that I was verbally yelled at by [redacted], advised that the original customer rep had "dropped the ball and was fired" (not apparently true) and that there weren't any available matches in this expansive database (who didn't smoke) are all points that support the Company has breached aspects of their commitment to me as a client (in only 5 months). Whether there's an available match for me today or not is not relevant to the breach (although I was told getting 8 matches would be fairly easy for me when I first signed up).  My trust in TS following through on their Agreement after the disrespectful verbal abuse (and lies) and the ability of the company to provide introductions (as per agreement after giving them a second chance), has been lost based upon the first match (which I had tried to help them understand needed his profile updated after just talking to him on the phone many times; yet was told I needed to give him a chance (and did) and immediately followed up per our "agreement."  It took me many, many phone calls to even raise awareness to TS about this "match" and his stale profile and lack of compatibility.  Secondly waiting for over 6 weeks and calling repeatedly after the first match and completion of the feedback survey and never hearing anything back until I started escalating are more proof of the lack of follow through and customer focus by either [redacted] and/or [redacted].  Finally after giving the company a 2nd chance and then being advised by the customer service rep (when we finally were able to connect) that there were other customer matters that morning that she needed to deal with and pretty much being "dismissed" as a customer for lack of no matches (without any acknowledgement or apology for not calling me at her 10:30 appointed time) further support the fact that our 2-3 five minute conversations were not building any rapport or further knowledge by the customer relations manager of what I was even interested in dating.....After a less than 2 minute conversation and request to again have my poor experience escalated on May 24th, I waited for 13 days to hear from the escalation lead.  She not only embarrassed me in front of someone else by telling me that I'd never be happy with TS nor anyone I was assigned to and that I was welcome to pursue action with the Revdex.com, Attorney General, etc. but that I also would never receive any of my non-refundable fee back regardless of what I did.  When I tried to speak, the individual interrupted me multiple times blaming me for my poor experience to date and emphasizing the fact that even if she assigned me to a 2nd customer lead that "i was likely to never be happy with my experience."  Being told this by an escalation lead at Texas Singles further solidifies the lack of commitment for the company to meet the legal obligations of the agreement.  I advised [redacted] that I would appreciate her taking my request for a full refund to leadership (based upon my last two extremely poor interactions with the company.  She again reiterated I would never see a refund and that furthermore since 5/24, they now had finally found a "match" for me; although his availability still needed to be vetted.  At this point, I do not believe anything I am told as 1) I was told the first girl, [redacted], had been fired for "dropping the ball" on my account (not necessarily true), 2)  I was told there were no matches available based on my criteria of a non-smoker, and 3) I was verbally "attacked" by the escalation lead when told I would never be happy with anyone she would assign to my "program."  Based upon [redacted]'s feedback and the disrespectful tone, attitudes and responses from Vxxxxx and Kxxxxxx who are all representatives of Texas Singles and responsible for executing on the terms of this "agreement", I truly would request a full refund.  Other than a background check and three 5-8 minute conversations with [redacted], no resources on the part of Texas Singles have been expended and the agreement has been breached.  I am hoping over time to forget about the hurtfully rude and attacking conversation from the escalation lead, [redacted] as I currently have a very sour taste in my mouth from this entire experience over the last 5 months.  The sales lead also acknowledged in the one and only conversation that I had with him that "he wasn't even sure why I was even matched with xxx", the one and only match that has been provided since February 8th.  Four different employees have either mis-represented what Texas Singles is supposed to be about and / or have engaged in deceptive business practices in their dealings with me.  For these reasons, I am only requesting a full refund of my "client fee" for now and have asked for this case to be reviewed again by management as I do not wish to give the company a third chance to execute on an agreement which by now could potentially have been almost 50% fulfilled, based upon what I was told when I signed up (maybe a year to get through 8 introductions).
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  As stated in the letter from the company, all is correct except the message left in January.  I did not receive this, and I feel if I did not contact them back they should have tried to contact me again.  I have complained to them several times about the lack of response, and feel for the cost of the service, more than one contact try should be made.  I have NO emails regarding this message.  I check both my personal and Texas Singles emails daily.I do realize this is an "emotional" subject, but I am not emotional when discussing business practices and lack of customer service.
Regards,[redacted]