Texas Singles

Date: 9/4/
Re: *** ***
To Whom It May Concern,
We spoke with *** *** at length and cleared up her issuesWe agreed to maintain better communication with her and she sent us an e-mail stating that she would like to resume her programWe
are excited to move forward! Thank you for your time
Regards,
Texas Singles

Date: 11/11/15
Re: *** ***
Case #: ***
To Whom It May Concern,
We are in receipt of Ms***’s rejection to our response
Yes, we had Ms*** complete information regarding what she was looking for in a partner during the interview and we discussed her past relationshipsWhen we presented our package options to Ms***, she elected to join as a Passive SingleWith all due respect, the program was explained to her and our agreement is a one-page document including clear information regarding the terms/conditions
We simply asked Ms*** to be more flexible when it comes to height and distance for her matches when she declined meeting the first match presented to herWe feel that those who are more flexible with their preferences have a better chance of finding someone, as they have more opportunitiesWe only want Ms*** to be successful in finding her someone specialOur seasoned matchmakers have helped many people find great relationships
Even the greatest companies have negative reviews, because it is impossible to keep everyone happy 100% of the timeAlso, people typically post reviews online when they have negative things to say about a company, rather than positive things, unfortunatelyEspecially in our industry, we are not selling a “product” to our clientsWe are trying to help people find companionsAll-in-all, our only goal is success for everyoneNothing makes us happier
As we stated, Ms*** is not eligible for a refund, per her signed agreementWe ask that she contacts us to continue her programWe are here for her
Thank you again for your time
Thank You,
Texas Singles

Complaint: ***
I am rejecting this response because: I spoke with a representative last night, the 22nd, and explained that I wanted to cancelI told her that I had called the company and left numerous messages about the matter, but I never got a response until last nightIt has been since March 30thI had a message from Texas Singles tonight on my machine when I got homeI called and the representative, *** or *** said that *** wanted to speak with me*** was busy at the time and I was told she'd call meShe didn't call me and the woman I signed up with told me her name was ***, not ***, anyway I have done my due diligenceI left a message just nowNo more phone tagNo is NoI don't want the serviceI want to cancelI want a full refundAnd no future billings to my card
Regards,
*** ***

Date: 7/29/15 Re: *** *** Case #: *** To Whom It May Concern,
As we previously mentioned in our prior response, we have only matched Ms*** with men who are compatible with her, according to their profile informationAnd as we stated, we try to come as close as possible to what our clients are looking for in a match and we are matching our clients with those who are most mutually compatible Ms*** states that she was unhappy with her matches, however, according to the date feedback we received from her, she enjoyed meeting a few of the menIn particular, for her match, ***, she stated in her feedback:
Question 5: Tell us your thoughts on this referral
Answer 5: This is what I've been looking for! Smart, fun, wonderful personality!
**For her match, ***, she stated the following:
Question 5: Tell us your thoughts on this referral
Answer 5: Really nice man...great conversation
**Her feedback for Gonzalo:
Question 5: Tell us your thoughts on this referral
Answer 5: Very nice man
**Ms*** also really enjoyed meeting her match named ***She gave various men high ratings for their datesShe expressed interest in seeing some of the men againShe also did not enjoy meeting some of the other men, but that can happenAs we explained in our prior response, we inform our clients that they will not like everyone they meetHowever, we do hope for the best with each and every match As you can see, it appears that Ms*** was happy with some of her matchesWe have been working very hard on her behalf in an attempt to help her find someone specialThis is all we want for herShe has agreed to give us chancesWe ask that she continues with patience and a positive attitudeIt is also important for her to remember that she did enjoy meeting a few of the men we matched her with We previously explained that Ms***’s agreement clearly states that the fee she paid is non-refundableWe understand if Ms*** is unhappy due to missing a family vacation and has not found her companion yet, but this is not to say that we have not provided our services as they were promised or that we are not working hard for herIn addition, we are sorry that she is experiencing health issuesWe ask that she contacts us directly to discuss this matter
Thank you again for your time, Texas Singles

Complaint: ***
I am rejecting this response because:I have already answered these statements several timesI called to cancel on March 30, I called several times after thatHad to leave message, Ms*** was never availablePlease re-read my statements, I'm tired of repeating myself.Ms*** never called meIf she called, she didn't leave a message or say her nameI'm not a mind readerThe only employees I ever actually spoke with who, gave their name, was *** and ***The question is mute, because I have cancelled my "membership" and my bank is crediting my account
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please see the following attachment: Thank you, Texas Singles

I signed up with this company back on April and paid $dollars for referralsJeanette Weisberg assured me that if I was not happy with the referrals, she would continue to look for a match for meI sat down in their office for about hours filling out my wish list, the criteria for the "ideal" mate I was looking forSpecifically between 5'5" (5'6"max) and 150lbs, max Since they do not allow you to "see" what they look like (eventhough they do have photos) you are "forced" to meet these referrals in personAnd once you do they are counted as a referralNONE of the referrals I met--, met the criteria that I specified on the forms I filled out! Yet they are counted as a referral you have met, because they have you submit feedback on their website about the referral
In short, it's like this: I ordered wheat bread, and they give you rye bread, and "COUNT" it as a legitimate referral eventhough they DO NOT meet the criteriaIn layman's terms it's a bait n switch operation (deceptive business practices) that is used to scam (defraud) you of your hard earned money! $dollars!! That is alot of money! Jeanette told me (verbal agreement, legal in Texas) that she would continue to look for a match for me because that is what she does and gave me "her" personal guarantee because she wants her customers to be happyI have called and her customer service reps keep telling me that the account has been "closed out"I spoke with them today and said they would put it through "management review", Excuse me! What happened to what Jeanette had told me to assure me that she would find me a match?? Corporate doublespeak to say that they've done what they couldReally?? They will not talk to me anymore, simply because I used a few choice words telling them that their customer service (to me) has been really *** poor
I am sure I am not the only person to complain about a similar experienceI would like a full refundNumber reason: All of the referrals did not meet my criteria, much less my expectations

Complaint: ***
I am rejecting this response because: I held up to my end of this deal. I paid the exorbitant fee. Texas Singles has not lived up to one of the promises made to me at my interview. As their letter states, I did state my concerns and tried to resolve these concerns directly from them I did as the agreement stated, I attempted to resolve this directly with them. My fist call to them voicing my concerns was not made in October, but on the Monday after purchasing their services, this date was September 25th. I spoke to *** and *** both on this day and was refused a refund and ensured that I would be pleased with their service if I would give them a chance. I feel months is plenty of time to have at least one compatible match. As I wrote in my complaint, I was promised matches quickly, this has not happened. Texas Singles reply states they have MANY clients, this is one of the things promised me in my interview….so far I have not experienced this. The only thing I have experienced is the disappointment that so many others have voiced in their complaints and reviews online. My story does not seem to be the exception, it seems to be the rule. Everything that I had mentioned being concerned about in my calls to Texas Singles has come to pass. After my first match Texas Singles disappeared, I never heard from them until after posting this complaint. Texas Singles attempted to call me after my complaint was filed, I have returned their calls but we have not been able to connect. Texas Singles also stated they had a success rate in the upper percentile…I have still not seen any proof of this. I would also like to know the names of the businesses they would refer me to in Oklahoma that my subscription would transfer to. And also the reputation and success rate of these companies. Texas Singles has not offered to correct any of the disputes I have voiced in my original complaint. Yes, there were agreements that I signed….but does Texas Singles not have to stand up to the promises their representative made me? Many of these promises went against the court ruling that was made in the official document included in my first complaint. Obviously, this is a problem they seem to have, offering promises and assurances in person without having anything in writing holding them to the promises that are voiced at the in person interviews. As I stated, I have not spoken to them in person yet
Regards,
*** ***

Date: 7/29/15 Re: *** *** Case #: *** To Whom It May Concern, As we previously mentioned in our prior response, we have only matched Ms*** with men who are compatible with her, according to their profile informationAnd as we stated, we try to come as close as possible to what our clients are looking for in a match and we are matching our clients with those who are most mutually compatible Ms*** states that she was unhappy with her matches, however, according to the date feedback we received from her, she enjoyed meeting a few of the menIn particular, for her match, ***, she stated in her feedback: Question 5: Tell us your thoughts on this referralAnswer 5: This is what I've been looking for! Smart, fun, wonderful personality! **For her match, ***, she stated the following: Question 5: Tell us your thoughts on this referralAnswer 5: Really nice man...great conversation **Her feedback for Gonzalo: Question 5: Tell us your thoughts on this referralAnswer 5: Very nice man **Ms*** also really enjoyed meeting her match named ***She gave various men high ratings for their datesShe expressed interest in seeing some of the men againShe also did not enjoy meeting some of the other men, but that can happenAs we explained in our prior response, we inform our clients that they will not like everyone they meetHowever, we do hope for the best with each and every match As you can see, it appears that Ms*** was happy with some of her matchesWe have been working very hard on her behalf in an attempt to help her find someone specialThis is all we want for herShe has agreed to give us chancesWe ask that she continues with patience and a positive attitudeIt is also important for her to remember that she did enjoy meeting a few of the men we matched her with We previously explained that Ms***’s agreement clearly states that the fee she paid is non-refundableWe understand if Ms*** is unhappy due to missing a family vacation and has not found her companion yet, but this is not to say that we have not provided our services as they were promised or that we are not working hard for herIn addition, we are sorry that she is experiencing health issuesWe ask that she contacts us directly to discuss this matter Thank you again for your time, Texas Singles

To Whom It May Concern,
We apologize for not responding sooner, as we have been in direct contact with Ms***We have resolved this matter and reached an amicable resolution
Thank you,
Texas Singles

Date: 2/12/15
"margin-bottom: 0.0001pt;">Re: [redacted] Case #: [redacted] To Whom It May Concern,
Please know that we can understand Ms[redacted]'s frustrationsWe completely sympathize with herWe are just as frustrated if matches do not work outMs[redacted] absolutely has had a case of "bad luck"However, this is not to say that we have not provided our services or that we have done something wrongWe will explain below Please note the following: · Yes, we have matched Ms[redacted] with men thus farHowever, we have also wanted to match her with other gentlemen as wellOne of the men was not available during the holiday season (as many people become unavailable during that time of the year) and we actually called and left Ms[redacted] a message regarding the other gentleman, but we never heard back from herWe have been actively working hard for Ms[redacted]· Ms[redacted] received her first match right away, only days after she joined, because we already had the gentleman in mind for herWe do explain to our clients that it can take 2-weeks for the first referral, but they may also receive the match sooner, which was the case for Ms[redacted]· Ms[redacted] contacted us about her first match and notified us that the gentleman did not contact herIt appears that he became unavailable to date, but failed to notify our staffSometimes clients become unavailable to dateWe always ask our clients to keep us updated on their status, but not everyone remembers to notify usWe cannot control our client's behavior, unfortunatelyWe hope everyone would understand that· We matched Ms[redacted] with another gentleman and she notified us that he did not contact her as wellWe later found out from her match that they had already met via a different dating serviceTherefore, the gentleman knew that it would not work outAgain, Ms[redacted] did not connect with her match· One of our matchmakers had a new man in mind for her, but this occurred during the holidays and the gentleman was unavailable to date at the timeTherefore, we had to resume our search for Ms[redacted]· We found another match in January and left a voice message for Ms[redacted] to discuss this gentlemanWe never heard back and, instead, received a Revdex.com complaint From our experience, we know that this industry can be a rather emotional oneFinding matches for our clients and matching two human beings is not always easyWe are dealing with people's emotions, different personalities, behaviors, mannerisms, etcAs we stated, we only have so much control over what transpires, but we cannot control our client's behaviorWe only hope for the best with each and every match we put togetherAlthough Ms[redacted] has not seen positive results as of yet, this is not to say that we have not been working hard for herAs we mentioned, we have matched Ms[redacted] with gentlemen, but we have attempted to match her with We do understand her frustration, but we have been working hard for herSome people wait longer periods of time in between matchesIt all depends on various factors such as preferences, availability and, primarily, compatibilityMs[redacted] received a pamphlet of Rules and Regulations when she joined our programIn these regulations, it states under paragraph #3: "Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolute discretion as "likely most mutually compatible" as indicated in your singles dataThe final determination to meet a referral is yours and yours aloneYou understand and agree that we will supply you referrals on an as available basisBecause we try to send compatible referrals, you understand and agree that there is no way for us to predict the frequency and time frame of each referralHowever, we will search on your behalf on a monthly basis, but we will only match you with others that we feel you are compatible withYou further understand that no two people are generally perfectly compatible and agree that we will use our best judgment in providing referrals that most nearly match your requirements." [redacted]As you can see, we do our best to come as close as possible to what our clients are looking for, but not all criteria will match 100%We want to give our clients every possible opportunity to meet someone specialWe search for matches for our clients on a monthly basis, but we cannot predict the time frame and frequency of matches, although we will absolutely provide the amount of referrals promisedAlso, under paragraph #in our Regulations it states: "You understand and agree that simply because you choose to meet with a single that we have referred to you does not mean that such single will agree to meet with youIt is impossible for us to guarantee that any single to whom you have been referred will agree to meet with youYou understand that you will not like everyone you meet and that some of those you meet may not like you." [redacted]We try to give our clients realistic expectations in regards to their programSometimes there are disappointments, but we work very hard for all of our clientsThere is much work that goes on behind the scenes that some clients do not realizeThe one thing we strive for is successWe want our clients to find successful relationships Ms[redacted]'s fee has already been invested into the program – the administrative work, the recruitment of gentlemen on her behalf, her background check, maintenance of her account, etcThe matches provided are only a portion of our servicesThis is why the fee she paid is non-refundable
We ask that Ms[redacted] continues her programPlease note that Ms[redacted] not only signed a non-refundable contract, she also signed a client obligation form, which states that the ONLY way she can be successful with her program is to fulfill ALL obligations and expectations listed on the formPer this signed form, Ms[redacted] also agreed to meet all of her purchased matches, so that she may give Texas Singles the full opportunity to meet her expectations of the programShe also agrees not to go to any outside agency before trying to resolve any issues directly with Texas SinglesShe agrees to talk with Client Services and if we still cannot correct the problem, she agrees to let Client Services set up a phone meeting with a senior member of the Client Resolution Team to explain her complaint and let the Client Resolution Team try to resolve the complaint to her satisfactionIt can sometimes be easy for some people to become discouraged if they haven't found someone special yetThis is why we try every possible avenue to speak with the client, resolve their issues and provide encouragement to continue the programWe don't give up on any clients and we don't want them to give up eitherJust like in the dating world, it can sometimes take time to find that special someone As we stated, we can truly understand why Ms[redacted] is upset, since she hasn't actually met any of her matches yetPlease know that there is a "managerial review" at the end of everyone's programIf there are any cases where a match did not work, that match may be "bonused" back, depending on the situationWe always want to do the right thingWe want nothing more than to continue working with Ms[redacted] and try to help her find someone special We hope that Ms[redacted] has a change of heart about our company and recognizes that we are on her side We ask that she contacts usThank you Regards, Texas Singles

Date: 8/13/14
Re: [redacted]
To Whom It May Concern,
We're not sure when this rebuttal was sent to the Revdex.com, but we spoke with Ms. [redacted] just yesterday, 8/12. She agreed to continue and move forward with her program. We have someone in mind for her and presented this gentleman to Ms. [redacted]. She has agreed to meet him, so we will be happy to set up the match. We're looking forward to resuming our relationship with Ms. [redacted].
Thank you,
Texas Singles

To Whom It May Concern, To Whom It May Concern,  We are in receipt of Ms. [redacted]’s rejection to our response.   We are not insinuating that Ms. [redacted] is “desperate” in any way. We were simply stating that we understand if she is anxious about the process and meeting someone. Most of the people who join our program are. We do not take advantage of anyone – we work hard towards the success of our Clients.   As we previously stated, Ms. [redacted] elected a program in which she will receive matches if and when she is compatible with our Clients. We have spoken with Ms. [redacted] since she joined our services. If she ever needs to speak with us, we are here. In the meantime, we are working hard behind the scenes to help people find their companion.   Again, we ask that Ms. [redacted] reviews the details of her program in her agreement. We are doing everything we promised, per the program she selected.   We would like to put this behind us and resume Ms. [redacted]’s services. We only want success for her, just as we do for everyone who comes to us in search of someone special.      Thank You,Texas Singles

Complaint: [redacted]
I am rejecting this response because:
This is what has happened on multiple occasions, every time I expressed concerns with Texas Singles in the past.  They would call me, I'd return their calls, they'd essentially promise things would change, and they never did.  In some cases, after those very calls another couple of months would go by without hearing from them at all (which to me indicates lack of true desire to address my concerns). 
In light of this history, I am very skeptical about what getting a phone call from them signifies in terms of resolution.  I will call them this week.  At this point I really just want a refund.  I am not convinced that any promise they make can be backed up by their business.  If/when I talk to them I am satisfied, I will close the complaint at that time.
-[redacted]

Date: 5/16/17    Re: [redacted] Case #: [redacted]   To Whom It May Concern, We are in receipt of Ms. [redacted] complaint.   We would like to mention that we have been working very hard on behalf of Ms. [redacted] since she became a client in November. Yes, we have...

thousands of clients in our program. However, this does not mean all of our clients are compatible with one another. We need to take various details into consideration when matching, such as distance, preferences, and most of all, compatibility. We will ONLY match our clients with those who show to be most mutually compatible, per their profile information. This can take much time and research. Some people are able to meet someone right away and for others it can take time.   We have found 6 men on behalf of Ms. [redacted] thus far. As she mentioned, she did not meet with some, which was no fault of her own. She was matched with two men in November and December and the men did not follow through with a date. We are just as disappointed, as we were excited for Ms. [redacted] to meet these gentlemen. And unfortunately, we are unable to control our client’s behavior.   Ms. [redacted] did meet with two men in January and March. It appears she had a nice enough time, but overall, there was no connection. We found another man in April, but our matchmakers ended up rejecting the match, as they did not feel it would be most suitable for Ms. [redacted]. We also just found another potential match on 5/11 that our matchmakers were researching to ensure that they feel it may be a good fit. There is much work that goes on behind the scenes of our matchmaking department.   We do not have a shortage of men. When we spoke with Ms. [redacted] around the holidays, it seems that one of our matchmakers explained people tend to be less available during the holiday season, for obvious reasons. We were hoping for more clients to become available again after Christmastime and the New Year. One of our matchmakers spoke with Ms. [redacted] again last week. Ms. [redacted] said she was requesting a refund. When asked why, Ms. [redacted] stated that we admitted to not having that many men in the system. The matchmaker explained she does not inform clients that we do not have enough men, but rather she will let them know that we may not currently have compatible men who meet their preferences at the time (we are constantly recruiting and interviewing new clients on a daily basis). We explained we just sent her a match, but she declined and said she was not interested. Instead, she wanted to speak with a manager.   As you can see, everything has been right on schedule with Ms. [redacted]’ program. We understand that it is taking some time, but we explain to our clients that we will search on their behalf on a monthly basis. In addition, we also explain that we are unable to predict the time frame and frequency of matches, as it all depends on availability, compatibility, etc. (This information is included in the Regulations Ms. [redacted] received when she joined and she agreed to having reviewed under paragraph #2 in her signed agreement.)   We have not heard from Ms. [redacted]’ credit card company yet, but as soon as we do, we will be more than happy to provide any information they request. We only wish to resolve this matter and move forward in a positive direction with Ms. [redacted]. Our only goal is to assist her in finding someone special. She deserves it.       Thank you, Texas Singles

To Whom It May Concern, We are in receipt of Ms. [redacted] additional rejection to our response.There is a Regulations pamphlet which was provided to Ms. [redacted] at the time she joined our services. The paragraph regarding the client signing into their account is under #12 in the Regulations. Ms. [redacted] agreed to having reviewed these Regulations under paragraph #2 of her agreement. If she is in need of another copy, she can download the document from her online account. She will find tabs at the top portion of the main page. She can click on the tab which states “Regulations”. Many times we are on the other line with clients, but we always return calls as soon as possible. After Ms. [redacted] most recent referral, she provided her date feedback and we resumed our search for her. We do not regularly contact our clients unless we have a question, a referral for them, etc. Even if they do not hear from us on a regular basis, we are working very hard behind the scenes on their behalf, searching for compatible referrals, recruiting new clients, etc.Our records indicate we have left messages for Ms. [redacted] on the following recent dates:12/14, 12/20, 12/28, 1/2, 1/5, 1/9, 1/12 and again yesterday, 1/15.We would very much like to connect with Ms. [redacted] to speak directly with her, as we feel we can make progress and resolve this matter if given the opportunity. We only want to move forward in a positive direction with Ms. [redacted].Kindest Regards,Texas Singles

Date: 5/17/17    Re: Mary “Kathie” [redacted] Case #: [redacted]   To Whom It May Concern, We are in receipt of Ms. [redacted]’ rejection letter.   As we stated, yes, we have thousands of clients in our program. However, we do not know if Ms. [redacted] is compatible with certain gentlemen until we compare and contrast profile information. Per our prior response, we have found 6 potential matches for Ms. [redacted] since she became a client. No, not all of the matches panned out. Two of the men did not follow through with scheduling a date. However, the work has been performed. Since this was no fault of Ms. [redacted], those matches will most likely be “comped” or “bonused back” for her, which means she will receive additional matches at no additional cost to her.   Ms. [redacted] signed an agreement which states that the fee she agreed to is non-refundable. In addition, Ms. [redacted] also signed a client obligation form which states she agrees to meet all of her purchased matches in order to give our company the full opportunity to meet her expectations of our program. We understand she is anxious to meet someone, but matchmaking takes time, which is why we stress the importance of patience and an optimistic attitude (this is also included in the client obligation form).   Again, we only wish to resolve this matter and move forward in a positive direction. We hope Ms. [redacted] has a change of heart. We are here for her.       Thank you, Texas Singles

Date: 8/11/14
Re: [redacted]
To Whom It May Concern,
Upon receipt of Ms. [redacted]'s complaint, we have reached out to her on several occasions. We left messages on 8/1, 8/4, 8/5, 8/6 and 8/7. We would like to speak with her and discuss a resolution. We are...

making an effort and want to resolve this. We ask that she please return our calls.
Thank you,
Texas Singles

Hello,
We have attached our response in regards to the case for Mr. [redacted]. Thank you!
Regards,
Texas Singles