I ordered something that was falsely advertised the description from what I received. I reached out and they won't answer me except to ask in a different way. I have several times and they can't understand. They stopped responding.
The Buddy Bandana Response
• Aug 16, 2020
Hi ***! I'd be happy to help. I don't see any email correspondence to our customer service department under your email address. I'm not sure how you were trying to contact us. However, you can email me directly at *** and I'll take care of any of your concerns. Hope you had a nice weekend. ***, Customer Service Manager
I ordered a scrunchy and bandana from “The Buddy Bandana” company months ago and my package never came. I am almost positive this is a scam company. They come on here and reply giving reasons why someone’s package never came to get away with it. I don’t want reasons. I want a refund. Shame on you.
The Buddy Bandana Response
• Aug 16, 2020
Hi ***, I'm sorry your order was lost in the mail. Our policy states that customers must contact us within 45 days of receiving their shipment confirmation email to address any issues - including delivery. Your first contact with us was 93 days after shipment. Despite being outside of our permitted policy I will work out a solution for you. Please see the separate email I have sent to this address. Regards, ***Customer Service Manager
Only giving one star because I have to give any stars to leave the review. After starting a partnership with The Buddy Bandana, I was extremely dissapointed in the quality of the product and asked for a refund and to terminate our partnership. The Customer Service assisted me quickly via email, and I returned the items via *** (I paid return shipping) and had it returned to their North Chatham facility. Several weeks later, after delivery of the returned item, I reached out to their customer service department as I had not recevieved my refund. I still have not heard back.
Coincidentally, on *** messenger their team reached out to inquire about starting a partnership with me (ironic, no?). I said no, but maybe you can assist me with my refund! Of course, they couldn't find my order number, the chat agent was extremely unprofessional, and wound up "creating a ticket" with her supervisor to return my inquiry for refund. I'm not holding my breath.
Don't waste your time or money, folks.
Was supposed to be an ambassador, ordered with a discount code. I was told a special gift would be included which was not. Package arrived and bandana was super thin and frayed on the ends - company is scamming people to buy their bandanas and promising to use the photos of your dog and THEY DO NOT. They don’t even give any funds to Help dogs which they say they do. Don’t trust this company. I let them know my concerns for quality and they replied with an auto “check out all of our REAL customer reviews” All the good reviews are fake.
My order was shipped on 7/27. I replied to the *** message conversation I had been having with them and they said it was in route to its final destination. That was a week and a half ago. I was told tracking would cost me 2.99 when someone finally returned my email. I emailed again and got no reply. I have no product either or way to get refund as my last two emails went unanswered
The Buddy Bandana Response
• Aug 11, 2020
Hi ***! I see your first communication to our customer service department via email was just yesterday. We ask that customers wait a full three weeks to receive shipment to take into account delays in shipping these days. I will definitely address your concern and make sure you get your order. Please look for an email from me within minutes!Regards,***Customer Service Manager
Customer Response
• Aug 11, 2020
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I have contacted the business three times by email and it was not yesterday my first email was sent. I reject your offer in the email you just sent asking me to reorder at zero cost. I no longer wish to make unanswered emails and I have no product so would like my full refund. I also had two *** messenger conversations with your service team as well.
Regards
The Buddy Bandana Response
• Aug 12, 2020
We will absolutely refund you if you have not received the order. No problem at all. You will see a confirmation of this refund in your personal email.Regards,***Customer Service Manager
I had seen their advertisements on *** and ***, and decided to buy into their idea. It has now been almost four weeks and I have not received my items even though it says “delivered” using their tracking program. The usps tracking site does not work with this company. I have reached out upwards of ten times trying to resolve the issue. I believe this company could be in business for a quick buck, and not on saving animals in shelters as advertised. They took my money, and never sent a product.
The Buddy Bandana Response
• Aug 11, 2020
Hi ***,Thanks for reaching out to our customer service department via email. I see we have been able to address this issue and have gotten another package out to you. I'm sorry for your frustrations. Regards,***Customer Service Manager
Customer Response
• Aug 13, 2020
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns pending the items actually ship and make it to. my house in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I was excited to order from The Buddy Bandana and also have my pup be an ambassador as they constantly advertise but quickly realized that was not the case at all. I placed an order, sent photos, was told I would receive a special gift for being an ambassador (which I never received) and my dogs photo was never posted. So basically they don’t do ANYTHING they say and for the quality of their products you could make your own or have them made local!
Item was bought on their website and paid for, never received item. Reached out multiple times and just received bot email responses. They claimed that tracking for the purchase was an additional $2.99 or free with $75+ purchase. I spent $21 and was not given an option to purchase tracking.
The Buddy Bandana Response
• Aug 10, 2020
Hi ***,I can appreciate your frustration. I see you contacted our customer service department via email and I thank you for that! You have waited the three weeks we ask for the package to arrive and it appears it has not been delivered. We will absolutely get another package out to you and I will email you separately to give you the tracking number. We did offer tracking for $2.99 at the time your order was placed.Regards,***Customer Service Manager
Customer Response
• Aug 10, 2020
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I agree with a *** wholeheartedly
Similar situation
Saw all the cute items for our puppy. Ordered (with a discount because they said”your dog is so cute she can be an ambassador-post pictures of her wearing items)
Waited patiently thinking shipment was delayed due to Covid
Then I received an email please review your items.. I never received them. I email and send message through Instagram asking them to check in this(I had done this a few weeks ago)
Order was in June
Last contact I had with them was your order is on it’s was on JUNE 16
Their response
Was like a robot
Instagram message said contact customer service
This is what got
As per policy on our website after 45 days cannot help you ...
Very disappointed in their “customer “ service
And that I did not receive items I bought
Do not recommend buying from them
I saw an ad on social media about them needing brand ambassadors and I have a cute dog so I thought why not? after exchanging messages on the social media page they gave me a code for 40%off and that they would throw in an extra gift. I received an e-mail that tracking number are only included on orders of $75 and more. after another week of not receiving my order I have sent another email confronting about how it’s been more than 6days for my order to arrive and I still haven’t received it and I would like a refund.
I sent multiple emails to their contact email as well as ***. Order#*** Date payment charged 5/18/2020 Im contacting in regards of being a very unhappy customer. I have yet to receive my package.
The Buddy Bandana Response
• Aug 06, 2020
Hi ***,I've researched your concern and will explain what happened: (1) Your package was returned to us by the USPS marked "no such number". We were unable to contact you to let you know this because you did not provide an email with your order. (2) When you did contact us, the order number you provided was wrong so we were unable to locate your account. Now that we have your email and it is associated with the correct order number, I will be contacting to you make sure you get your package delivered to the correct address.All the best,***Customer Service Manager
Ordered on 7/25. Was told it would be delivered in 3-6 days. When that didn’t happen, I contacted them for tracking. They told me it was shipped, but they don’t provide tracking and I needed to wait 3 weeks before contacting them about not receiving the product. It’s one thing to be able to track where my package is. But to wait 3 weeks without even proof that it was shipped? Who sends out packages these days without tracking? At this point I just want my money back!
I wanted to be an ambassador. They contacted me on *** and told me to use a code to get a discount, the discount didn't work. They said instead they would put a special gift in. The first package didn't show up. I reordered and the second package didn't come with said gift. I have not heard from them since. I took tons of pics and tagged them but was never contacted. The bandana fell apart after a month. Not worth it.
Placed an order back in May 2020 and I was patient bc of COVID-19 and delays in shipping all over. Then when nothing showed up by July 2020 I sent an email to ask about my product and they responded that in order to receive a refund or anything in regards to the product, I would have to let them know within 45 days of the order date. I tried contacting them on Instagram too but nothing. The responses seem like a robot wrote it, feels like a scam.
Terrible customer service. I have no idea if my order is being processed and delivered because I can't get a real response from the organization. I'm assuming my $$$ went out the window on this one... Don't purchase from them.
Like other reviews before me, I saw the ad, placed an order on 7/13, and received a text that it shipped 7/16. I requested a tracking number multiple times and was always given the same automatic spiel from the bot. “Sorry, I don’t have that information.” Then, I was told it had been delivered. I stated it had not been received and asked once again for a tracking number. “We are an online boutique not a physical shop” was the response. The vendor quit responding 7/29.
I ordered the camo bandana and scrunchie for me and my pup Gizmo. I love it! It was shipped and delivered within 3 days! I am going to order 3 more sets for my friends with furbabies!!! Nothing but good things to say!!
*** in PA
The Buddy Bandana Response
• Aug 03, 2020
Hi *** Thanks for your 5-star review! We aim to please our customers and help dogs in need with our monthly donations. You can read more about the pups being helped here: https://thebuddybandana.com/pages/donations
Enjoy the camo bandana with your pup!
Best,
Sarah
Customer Service Manager
I wish I could upload my screen shot. I was contacted via *** after inquiring about the dog model they were in search of. After reading these reviews, I quickly changed my mind and inboxed Megan regarding my concerns. The replies I was received were that of a robot. Didn't reply addressing what I had said. Thank you all for saving me the headache with this company.
Thin little piece of fabric for $15 what a scam.
Do not buy!!!
I ordered something that was falsely advertised the description from what I received. I reached out and they won't answer me except to ask in a different way. I have several times and they can't understand. They stopped responding.
Hi ***! I'd be happy to help. I don't see any email correspondence to our customer service department under your email address. I'm not sure how you were trying to contact us. However, you can email me directly at *** and I'll take care of any of your concerns. Hope you had a nice weekend. ***, Customer Service Manager
I ordered a scrunchy and bandana from “The Buddy Bandana” company months ago and my package never came. I am almost positive this is a scam company. They come on here and reply giving reasons why someone’s package never came to get away with it. I don’t want reasons. I want a refund. Shame on you.
Hi ***, I'm sorry your order was lost in the mail. Our policy states that customers must contact us within 45 days of receiving their shipment confirmation email to address any issues - including delivery. Your first contact with us was 93 days after shipment. Despite being outside of our permitted policy I will work out a solution for you. Please see the separate email I have sent to this address. Regards, ***Customer Service Manager
Only giving one star because I have to give any stars to leave the review. After starting a partnership with The Buddy Bandana, I was extremely dissapointed in the quality of the product and asked for a refund and to terminate our partnership. The Customer Service assisted me quickly via email, and I returned the items via *** (I paid return shipping) and had it returned to their North Chatham facility. Several weeks later, after delivery of the returned item, I reached out to their customer service department as I had not recevieved my refund. I still have not heard back.
Coincidentally, on *** messenger their team reached out to inquire about starting a partnership with me (ironic, no?). I said no, but maybe you can assist me with my refund! Of course, they couldn't find my order number, the chat agent was extremely unprofessional, and wound up "creating a ticket" with her supervisor to return my inquiry for refund. I'm not holding my breath.
Don't waste your time or money, folks.
Was supposed to be an ambassador, ordered with a discount code. I was told a special gift would be included which was not. Package arrived and bandana was super thin and frayed on the ends - company is scamming people to buy their bandanas and promising to use the photos of your dog and THEY DO NOT. They don’t even give any funds to Help dogs which they say they do. Don’t trust this company. I let them know my concerns for quality and they replied with an auto “check out all of our REAL customer reviews” All the good reviews are fake.
My order was shipped on 7/27. I replied to the *** message conversation I had been having with them and they said it was in route to its final destination. That was a week and a half ago. I was told tracking would cost me 2.99 when someone finally returned my email. I emailed again and got no reply. I have no product either or way to get refund as my last two emails went unanswered
Hi ***! I see your first communication to our customer service department via email was just yesterday. We ask that customers wait a full three weeks to receive shipment to take into account delays in shipping these days. I will definitely address your concern and make sure you get your order. Please look for an email from me within minutes!Regards,***Customer Service Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I have contacted the business three times by email and it was not yesterday my first email was sent. I reject your offer in the email you just sent asking me to reorder at zero cost. I no longer wish to make unanswered emails and I have no product so would like my full refund. I also had two *** messenger conversations with your service team as well.
Regards
We will absolutely refund you if you have not received the order. No problem at all. You will see a confirmation of this refund in your personal email.Regards,***Customer Service Manager
I had seen their advertisements on *** and ***, and decided to buy into their idea. It has now been almost four weeks and I have not received my items even though it says “delivered” using their tracking program. The usps tracking site does not work with this company. I have reached out upwards of ten times trying to resolve the issue. I believe this company could be in business for a quick buck, and not on saving animals in shelters as advertised. They took my money, and never sent a product.
Hi ***,Thanks for reaching out to our customer service department via email. I see we have been able to address this issue and have gotten another package out to you. I'm sorry for your frustrations. Regards,***Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns pending the items actually ship and make it to. my house in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I was excited to order from The Buddy Bandana and also have my pup be an ambassador as they constantly advertise but quickly realized that was not the case at all. I placed an order, sent photos, was told I would receive a special gift for being an ambassador (which I never received) and my dogs photo was never posted. So basically they don’t do ANYTHING they say and for the quality of their products you could make your own or have them made local!
Item was bought on their website and paid for, never received item. Reached out multiple times and just received bot email responses. They claimed that tracking for the purchase was an additional $2.99 or free with $75+ purchase. I spent $21 and was not given an option to purchase tracking.
Hi ***,I can appreciate your frustration. I see you contacted our customer service department via email and I thank you for that! You have waited the three weeks we ask for the package to arrive and it appears it has not been delivered. We will absolutely get another package out to you and I will email you separately to give you the tracking number. We did offer tracking for $2.99 at the time your order was placed.Regards,***Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I bought my buddy bandana with a coupon and the total was $21. When I tracked the package, it told me my total was the original $35. What a scam.
I agree with a *** wholeheartedly
Similar situation
Saw all the cute items for our puppy. Ordered (with a discount because they said”your dog is so cute she can be an ambassador-post pictures of her wearing items)
Waited patiently thinking shipment was delayed due to Covid
Then I received an email please review your items.. I never received them. I email and send message through Instagram asking them to check in this(I had done this a few weeks ago)
Order was in June
Last contact I had with them was your order is on it’s was on JUNE 16
Their response
Was like a robot
Instagram message said contact customer service
This is what got
As per policy on our website after 45 days cannot help you ...
Very disappointed in their “customer “ service
And that I did not receive items I bought
Do not recommend buying from them
I saw an ad on social media about them needing brand ambassadors and I have a cute dog so I thought why not? after exchanging messages on the social media page they gave me a code for 40%off and that they would throw in an extra gift. I received an e-mail that tracking number are only included on orders of $75 and more. after another week of not receiving my order I have sent another email confronting about how it’s been more than 6days for my order to arrive and I still haven’t received it and I would like a refund.
I sent multiple emails to their contact email as well as ***. Order#*** Date payment charged 5/18/2020 Im contacting in regards of being a very unhappy customer. I have yet to receive my package.
Hi ***,I've researched your concern and will explain what happened: (1) Your package was returned to us by the USPS marked "no such number". We were unable to contact you to let you know this because you did not provide an email with your order. (2) When you did contact us, the order number you provided was wrong so we were unable to locate your account. Now that we have your email and it is associated with the correct order number, I will be contacting to you make sure you get your package delivered to the correct address.All the best,***Customer Service Manager
Ordered on 7/25. Was told it would be delivered in 3-6 days. When that didn’t happen, I contacted them for tracking. They told me it was shipped, but they don’t provide tracking and I needed to wait 3 weeks before contacting them about not receiving the product. It’s one thing to be able to track where my package is. But to wait 3 weeks without even proof that it was shipped? Who sends out packages these days without tracking? At this point I just want my money back!
I wanted to be an ambassador. They contacted me on *** and told me to use a code to get a discount, the discount didn't work. They said instead they would put a special gift in. The first package didn't show up. I reordered and the second package didn't come with said gift. I have not heard from them since. I took tons of pics and tagged them but was never contacted. The bandana fell apart after a month. Not worth it.
Placed an order back in May 2020 and I was patient bc of COVID-19 and delays in shipping all over. Then when nothing showed up by July 2020 I sent an email to ask about my product and they responded that in order to receive a refund or anything in regards to the product, I would have to let them know within 45 days of the order date. I tried contacting them on Instagram too but nothing. The responses seem like a robot wrote it, feels like a scam.
Terrible customer service. I have no idea if my order is being processed and delivered because I can't get a real response from the organization. I'm assuming my $$$ went out the window on this one... Don't purchase from them.
Like other reviews before me, I saw the ad, placed an order on 7/13, and received a text that it shipped 7/16. I requested a tracking number multiple times and was always given the same automatic spiel from the bot. “Sorry, I don’t have that information.” Then, I was told it had been delivered. I stated it had not been received and asked once again for a tracking number. “We are an online boutique not a physical shop” was the response. The vendor quit responding 7/29.
I ordered the camo bandana and scrunchie for me and my pup Gizmo. I love it! It was shipped and delivered within 3 days! I am going to order 3 more sets for my friends with furbabies!!! Nothing but good things to say!!
*** in PA
Hi *** Thanks for your 5-star review! We aim to please our customers and help dogs in need with our monthly donations. You can read more about the pups being helped here: https://thebuddybandana.com/pages/donations
Enjoy the camo bandana with your pup!
Best,
Sarah
Customer Service Manager
My scrunchie and dog bandana came fast !
It’s super cute??
I wish I could upload my screen shot. I was contacted via *** after inquiring about the dog model they were in search of. After reading these reviews, I quickly changed my mind and inboxed Megan regarding my concerns. The replies I was received were that of a robot. Didn't reply addressing what I had said. Thank you all for saving me the headache with this company.