The Classy Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I would like my product shipped ASAP and a full refund for all the hassles that you caused me. This product and its price is not even  worth it with my experience in this establishment. 
 
I want ant all employs who got involved in this process to be trained properly as to how to handle situations like this. You are all truly disappointing.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As we acknowledged our error of ordering the wrong item, there should be a better exchange/return policy to better your customer satisfaction score. We, as your customer, were looking at ordering another item from your business and also pay our own shipping fees to return the wrong item. This is not a wayto deal with a customer that is trying to give you more business and even pay their own return fees. You have lost my business and hopefully everyone else looking at this message. I will make sure to report your poor quality service. We will not do anymore purchases from your website.Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, Thanks for your honest response. I checked with management and fortunately they were willing to cancel the order with a full refund as a courtesy for the long time it took to ship/deliver your order. The refund was applied to your account and should appear within 3-5 business days, depending on your issuing bank. We truly apologize that we couldn't make it right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company has finally honored ur wishes and gave us a full refund. However, now they won't come pickup the furniture so we're stuck with all damaged furniture that we need to remove on our own time and expense. They're obviously a 3rd party company that doesn't stock any items, they just play middleman. Never again will I order from a company online if it's furniture. This company has been the epitome of bad. You can close the case now. I'm get rid of the furniture on my own this weekend. 
Sincerely,
[redacted]

Hi [redacted], We truly apologize for any inconvenience this error may have caused.Please see the following scripts excerpted from our terms and conditions:When ordering a specific item there may be more items shown on the picture. Please be aware that you will be receiving only the...

specific item you ordered. You may not assume that by selecting the item you will receive all of the items pictured. Please make sure to always read the title of the item before placing your order.Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, and other information. The Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice. The Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).This was an error, and as a small internet-based store we unfortunately can't afford to honor this price as it is way below our cost.We appreciate your understanding in this matter.

Hi [redacted],   Thanks for your response. I had been waiting for you to confirm the $50.00 request before I went ahead with the refund. I have been able to raise it to $75.00; which has been refunded to your [redacted] account.   We truly apologize for all the aggravation this order has caused you....

We hope you enjoy your purchase.   Molly | Claims Department [redacted]  * [redacted]

Hi,
We're really sorry for the trouble the costumer is experiencing with his product. Since the issue involves some hardware, and replacable parts, we unfortunatley cannot take the product back. The necessary parts were shipped via UPS soon after the problem was reported,...

under tracking # [redacted], and is out on the vehicle for today's delivery.
 Since the product should hopefully be perfected by using the new parts, we can only take back the product as per our company's terms and conditions; which states that we charge a 25% restocking fee on any returned item, and the costumer is responsible for shipping costs to him, and to return.
Sincerely,
The Classy Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
 It makes no sense that I purchase two chairs that contain chemicals that cause birth defects and cancer and then I have to pay 25% of the cost plus the cost of shipping to return them. This is a total scam. I should not be penalized monetarily because they sold me chairs that were unsafe to have in my house. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I ordered a bed for my daughters birthday from The Classy Home. Not only did I not get my bed delivered on time. I canceled the order and they had not even sent it out yet. Then charged me 67.00 for a restocking fee. Then asked if I would take the bed for a 30.00 discount I will never do business with them again ! Beware they will rip you off ! It takes [redacted] about 6 mins to get to The Classy Home . They blamed it on them and as I looked at the invoice they said my bed weighed 6lbs and 3lbs. Something is rotten with this company . Save your money , Go somewhere else !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The merchant claims they shipped the order they received from their online advertising platform or processing system.  That may be the case.  The problem, however, is that their website misadvertised or misprocessed the order.   The merchant saying that they processed the order as they received it is totally irrelevant to my contention that their advertising/processing systems are misleading/flawed.  The merchant is still refusing to accept any responsibility for the mistake and I sincerely doubt they intend to do the honorable thing.  When placing an order with this company, it is possible that it will go smoothly.  However, if there is any problem with the order, do not expect them to help even if the problem originated on their end.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We truly apologize for the aggravation and inconvenience this has caused.As stated in the email yesterday. We have ordered you the new screw parts and the metal hooks for hte rails.We have requested that they rush the order for you.We will email you the tracking number as soon as it ships.

We truly apologize for all the aggravation this order has caused.According to our terms: we need to go with the repair.We already have a repairman standing by and ready to make the appointment for the repair.(the problem with us taking back items is that we end up dumping them when...

they come back - we don't resell returned items)

Hi, We shipped out the customer's order and it arrived with damage. According to our terms and conditions we work with repair and replacement parts as opposed to just shipping out new pieces. We told the customer that we can have a repairman go out and repair the pieces.

We truly apologize for all the the trouble this has caused.Due to our Holiday season we did have less trucks and we're sorry for any inconvenience this may have caused.the delivery will be done this Sunday.We hope you'll enjoy your purchase.

Hi,  We are actually working on cancelling the customers order for a full refund, it will be applied to his account shortly.

Hi,   A full refund has been applied to your account. We apologize for any inconvenience this order caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The restocking fee is inappropriate in regards to this order. The end tables and coffee table were ordered to match the couch and love seat. The couch and love seat were badly damaged in the process of shipment and there were potential damages to the end tables and coffee tables. I was not going to break "The Classy Home's" original packaging to see if there were damages to their poorly packaged product. I have attached four (4x) photos of the horrendous packing of our products. I am positive that sofas and love seats are not meant to be shipped on end. I have been extremely dissatisfied with the business' customer service throughout my dealings with them. I was never allowed to speak to a supervisor or manager even though my wife and I requested to do so on three separate occasions. I will only be satisfied with a full refund on my credit card and if the business is not willing to do so they will be taking it up with my very large and military friendly bank. Please let me know if you need additional photos...I took plenty.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting us. We don't keep stock of our items and we have to order every item for each order from the manufacturer for the customer. We ship our orders complete, however the customer placed two separate orders. The first order was shipped out and delivered, and the second item on the...

second order is currently out of stock by the manufacturer so we cannot get it from them. After an order is placed we send to the customer estimated ship dates, we apologize that we didn't update that email after the dates went by. According to our terms and conditions any item in the original packaging can be returned within 15 days of receiving it with a 25% restocking charge and shipping fees back and forth. As a courtesy we will extend our 15 days return policy and we will accept the return, that will be with a 25% restocking charge and both shipping fees. Thanks for your understanding.

This was my first time of buying online furniture and all went well. Ordered whole set of sectional with end table. Price range is very low compare to other sites, so saved some $$. Shipping was very fast and shipping persons were very helpful. I would like to recommend this for all.