The Classy Home

Review: When first trying to order something from their website the site crashed. We received no confirmation that an order went through nor did we hear back from the company for 3 days on whether an order was done. When trying to sign in on the site it stated no account and to order from them you have to have an account. Therefore after getting nothing from them after 3 days we tried the order again. We stil received no email confirmation but had the confirmation from the site. Now after them stating now that 2 orders were placed the states that their system says confirmations were sent even though we never received anything. They are stating that we will need to pay to ship back to them from the warehouse along with a 25%restock fee when this was something caused by their faulty site. They have been horrible to deal with and they sent us what they say are invoices that were sent to us one on 7/** and the other on 7/** which is when they state the orders were placed. However the credit card was charged on 7/** and 7/**. They refuse to credit back the $361 yet will either give 50 off or make us pay 140 some for them to take back the mistake that their site and inaccuracies caused. All we want is a refund and we have been belittled and treated rudely. My father rod is filing this however I am his daughter. He is in his early 60's and can not see well. When talking with him on the phone they stated that he said he confirmed the emails they state came which intact he just said he would write the info down and have me look over it as he couldn't see the dates and info on the screen. His company has terrible customer service when needing information about something. But wow do they send the communication when they just want to tell the customer that they have to pay for their sites mistake. Terrible and the do not care about a customer at all.Desired Settlement: I would like my credit card refunded in full with no more retaliation from the company in any way.

Business

Response:

Hi,

Please see the attached order confirmations and transaction receipts from our store.

According to our phone call records, we spoke to [redacted] last week, who confirmed that the email confirmations which were sent to [redacted] were in fact received; this was the email address which was used for the initial order, which was placed on 7/**, and a processed order was emailed still before 7/** when the second order was placed.

If you choose to cancel the second order, which was placed on 7/**, a 25% restocking fee of $65.78 and shipping charges of $280 will apply; which comes to the cost of almost the entire order.

So please advise asap if you're interested in accepting the chair at a $50 discount, or if you want to cancel the order.

We apologize for the inconvenience this order has caused, but we unfortunately cannot take responsibility for a mistake on the customer's part.

Thank you for understanding.

-The Classy Home-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Technology isn't perfect, and maybe they should understand this as well. We tried to order the chair the first time and the site crashed. We tried to e-mail them trough their site and we got no response. We also waited 3 days for a response from them with some type of confirmation or stating that the order didn't go through. (Our mistake was trusting that this company was a good one to work with) When 3 days passed and we didn't get anything from them and tried several times on their site to login, shich you have to have completed a login to order from them, and every time it stated that there wasn't an account with the e-mail address. I therefore ordered it again, being that we received nothing from the company. I am still requesting a full refund of the order as their site crashed, they never contacted us, and we never received e-mails confirming any purchase, even the one that we received the order number from the site. The customer shouldn't have to suffer for their poor communication and customer service. This company has been nothing but terrible and rude! Also, they state that the orders were placed 7-**-14 and 7-**-14, my credit card was charged on 7-**-14 and 7-**-14, another interesting fun fact! Horrible company, rude staff. NO ONE should deal with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

See the 2 attached refund receipts. When the chair was confirmed as delivered we refunded the difference of the $50. The two refunds come to a total of $50.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me however I am tired of dealing with this company and the matter has been resolved.

Sincerely,

Review: I placed an order with this company on 6/**/2015. The furniture was finally delivered on 7/**/2015. The shipment was damaged, 3 out of the 4 pieces. Needless to say I refused the entire shipment. The company tried to tell me that I could not refuse the shipment per their terms and conditions. But I know from experience, since I worked for a trucking company for over ten years, any customer has the right to refuse damaged product. They tried to tell me that they would have worked with me by repairing the furniture. As a consumer who would want to have furniture repaired. What good is that? No one in their right mind would agree to such a crazy idea. They also wanted me to pay for the shipping plus a 25% restocking fee. What, they are gonna place the damaged furniture back on there for some unknowing new customer to buy damaged product. This is totally ridiculous. I called the company the same day that I refused the damaged product and spoke to a so called manager, Molly. She stated that she would call me back the same day. Needless to say, she never called back. I then called them today 8/*/2015, which is 2 weeks later and she would not even get on the phone. The customer representative said she was sick and could not speak on the phone. I was told that I would need to email her. Needless to say this is poor customer service and treating ones customers poorly. She did responded to my email and now is saying that they will refund part of my payment. That I would only be charged the shipping and not the restocking fee. Now the only question is if I agree to that how long will it take for them to credit my credit card the refund. Totally unprofessional and not acceptable in the business world. This company is a scam and all they are doing is ripping off customers.Desired Settlement: I would like an entire refund, but I know that will never happen. But I just want it to be known what kind of company this is and how they treat their customers.

Business

Response:

We refunded the customer for the amount of $475.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Placed an order for a King size sleigh bed advertised for 602.10 after a 10% discount. I spoke with Debby's J[redacted] extensively over the phone about this particular bed in which she also emailed me the dimensions of the bed and also quoted me the advertised price of the bed. She also so took my order and processed the payment from two separate credit card payments. My credit card payment was processed and email received stating my bed should be shipped 12/**-12/**. Three hours later I receive a email saying they made an error in their advertisement and in order to get the bed I will have to pay almost $600 more dollars. I call customer service immediately and spoke with Chany and she also tries to tell me that it was their mistake and I reminded her that was false advertising and if I walked into a furniture store with your add you are suppose to honor what you advertise. I also asked to speak to management and was told that she was gone for the day. Spoke again to Debby's who gladly took my order and was told again that it was their error but we don't have to honor what they advertised. She also told me my cards were credited back and there is nothing they can do. I actually save the advertisement and sent it to her to confirm the dimensions and price. They change it after they realized that they had made an error. Here is the advertisement. I have all the email from them confirming my order and from when they changed the advertisement. [redacted]Desired Settlement: I want my bed for the price that was advertised. $700.44 this was with s/h. You are a business and no matter if the advertisement was done in error. It is not the fault of the customer. If it is advertised for that price, it should be honored for that price.

Business

Response:

Hi,Thank you for contacting us in regards to the matter.

Review: We ordered a a bed seen on their site via phone back in February . Item took about 1 week for delivery . Items delivered were never handled properly. Delivery was said to be after 5pm & arrived well after 8pm. Because item was delivered so late it wasn't till the next day we were able to confirm the conditions of the merchandise . Nonetheless I kept constant written communication m via email. Questioning arrival status delivery confirmation & the matter it was delivered. Less than 24 hrs later I confirmed damaged items arrived due to the mishandling of their merchandise by their hired delivery personal.

I went on back &forth several times requesting replacement to the point of a full reimbursement due to their unsatisfactory company customer service with regards to handling such matters. Well over a month has gone by, still no replacement, no refunds, nor have my children been able to sleep on the bed because it is unsafe without the proper support.

They leave me to wait on hold for well over 15 minutes avoiding my calls. All emails available for review .Desired Settlement: 50%-100% reimbursement for all the inconvenience, lagging of conversations & trying to avoid my calls. They need to get a better handle of personal they wish to have delivery their products to maintain a reputable business .

Business

Response:

The customer purchased a bed from our store.We had it delivered in February, that is when we had snow in N.Y. We do apologize that is was delivered 8 P.M. at night, that is because the driver was backed up in the deliveries due to the harsh and difficult weather. Some of the parts arrived broken and damaged. The customer notified us of all the issues and we immediately contacted the manufacturer to get the parts ordered. Ordering parts unfortunately does sometimes take a bit long, since it's not a complete item and the manufacturer has to get them. We did not ignore the customer's phone calls or emails, usually the responses were within two days that the email was sent. Now that the parts were already delivered we will definitely compensate our customer for the inconvenience of the matter. We offered $100 compensation for the inconvenience and the customer is requesting 100% compensation. We are not offering a discount for any damaged parts, since the bed is now in perfection and can be used for many years. We do think that a refund of $100 is pretty fair , since the matter is now resolved and we are only refunding for the inconvenience of the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Weather was not reason for delivery delay on the actual day of original item delivery. Lack of communication WAS. As I've stated, several written email conversations have gone back & forth. All of which are available for your review. I was told to expect a tracking number for original delivery, I NEVER RECIEVED! The merchandise was NEVER handled with care by their delivery personal. Thus the damaged furniture. Repetitive emails regarding request for replacement, so much as asking for a completely NEW bed all together, was also requested be ordered to avoid further delays along with reimbursement compensation. The only time compensation was offered in the amount of $125.00 was a little over a week ago when I mentioned via email I would be contacting the Revdex.com for all the inconvenience we have been put thru. Payment was rendered in a timely fadhion. Confirmation of delivered damaged & none damaged parts were confirmed in writing to "The Classy Home " within 24 hours as requested. Several follow up calls & emails were made to "The Classy Home" to only be brushed back & forth with "we'll need to see how our claim department will handle this & then "their representative at the manufacturer was unavailable because he was covering other departments, couldn't answer their calls & they had no one else covering his calls.Since submitting my complaint to the Revdex.com we have received the 3 parts requested But NO monetary compensation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We initially did not offer compensation since we were working to resolve the claim by ordering parts. We do apologize, it did take a while for us to get the parts. We are truly sorry, however we unfortunately could not get it any sooner. As of now the bed is complete and perfect and can be used, the matter is fully taken care of. Since the entire process of getting the parts took a while we will compensate the customer with a refund. We can refund the customer $125 to compensate for the inconvenience. Thanks for the understanding of the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

attached are copies of several correspondence back & forth with "The Classy Home 's representative, just to show you a few. Compensation was offered. Nonetheless, I feel the reasoning behind my request for 50%-100% is fair & only the right thing to do. I can tell you their slogan of "Hassle free deliver & courteous CSR" as shown below when this business is searched, is far from accurate. In fact many of their reviews have the same complaints of damaged parts, avoiding to replace parts or accept returns without giving you a run around & inconvenience you for days, weeks & month on in while they sit on your hard earned money. Not Fair!!

The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy home. We, at, the Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud possession more meaningful, we make every conceivable effort. To provide quality furniture at a most competitive cost, without much disturbance to our customer is our unique way to show our appreciation towards our customers, not only that, various offers, time to time discounts, hassle free shipping & courteous customer service are some of the most distinguished features of The Classy Home, that, truly makes us ‘Best among equals’.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We purchased a sectional and selected the color DUNE. We received the sectional and the color did not match the photo they displayed on their website. I emailed them to request swatches of both colors they displayed (Dune and Chocolate). They replied saying they do not have swatches. I proceeded to contact them to complain about the color not matching the photo they displayed on their site. They asked me to take a photo and send it to them. We did comply and they replied with they believe the color is correct and it must be our computer not being bright enough. They also said that we should "make it work" When we reached out to them again, they asked us to send them the product number under the couch so they could cross check their records. They replied to us 2 days later with a $50 discount.Desired Settlement: We would like $250 refund for their mistake. The color is clearly not what they showed on their site.

Business

Response:

We received a couch with a nail in the leather and ripped up dust shield at bottom of couch from shipping. They would not replace the item. We paid $1000 for the couch + $150 shipping, so we wanted a new couch. They said they would give us $65 or they would have it reupholstered. If I wanted a reupholstered couch, then I would have gone to a consignment shop to purchase one. In the end they gave us $160, but we don't get any repairs on the couch. So we bought a $840 + $150 for shipping couch that has holes in it. CRAZY customer service!! Buyer beware...don't buy from this company!! Terrible service!!

Review: The site had 2 Pendleton Counter Height Chairs listed for $73. We ordered two sets, so we would receive for chairs. There was a $14 Fedex ground fee, but a $7.30 discount for utilizing the MEMORIAL code. Our total came to $152.70 for the entire order. We processed the order throughout the checkout and applied our payment through paypal. The next day we received a message stating that there was an error for the listed price and they would need to $100 charge to our order to further processing or they would cancel the order. We sent them an email stating their site and the fee listed. It wasn't like we were shopping in a store and the sign was a wrong price or the product was placed in an incorrect spot on the shelf. We asked them to honor their listed price and they did not contact us back. We received an automated email that our order was cancelled. This is false advertising of a price for a product. The listed price should have been honored for the price listedDesired Settlement: I feel that The Classy Home should honor their advertised fee and continue processing our order resulting in delivery of the products ordered at the price we ordered and finalized at. Total of $152.70 for delivery of the 4 chairs.

Business

Response:

Hi [redacted], We truly apologize for any inconvenience this error may have caused.Please see the following scripts excerpted from our terms and conditions:When ordering a specific item there may be more items shown on the picture. Please be aware that you will be receiving only the specific item you ordered. You may not assume that by selecting the item you will receive all of the items pictured. Please make sure to always read the title of the item before placing your order.Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, and other information. The Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice. The Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).This was an error, and as a small internet-based store we unfortunately can't afford to honor this price as it is way below our cost.We appreciate your understanding in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This store utilized this low price on google in order to lure me in as a customer. Then, they switched the price after I ordered. It is simple false advertising. All said, I find it funny that this so called "small" business is the first place advertised when I searched for that particular furniture collection on google, which is housed at hundreds of other furniture stores in the nation. If they were a small business, I believe that their name would be more important than the $100 dollars that they were going to lose on the sale. I believe that this is a scam that they are running an I think that they need to be investigated further so this does not happen to future customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your reply again stating it was a "typo" or "human error" regarding the advertisement of a product your company was selling. However, I will never accept that as business being resolved. The apology can only go so far. I was misled by the advertised price and feel the company should have honored their mistake and corrected for further purchases. I did not commit any wrong doing other than place an order that was processed, funds withdrawn from my account, told I needed to pay more money to continue processing my order or cancel order, and then filed complaints. How this company is permitted to continue business when they falsely advertise a price to get a customer to order and then once a person makes an order the company either demands more funds to process order or it will be cancelled. Honestly that sounds like a scam to me, "pay more funds to process order or it will be cancelled". Thank goodness I did not send the requested additional funds and had my order cancelled. Also glad I paid via [redacted] to have the protection of guarantee getting my originally paid funds reimbursed. I will never do business with this company again and will spread the order to my friends and family of the potential scam they run by advertising lower prices initially nd then requesting more to process and finalize an order.Thank you and have a great day!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],I feel truly sorry that you feel so misled.The Classy Home does have very low pricing on our site. But, the price you selected was way below cost and our system would not allow it to go through.We, in not way wanted to offend you at all; we just couldn't carry through.We fulfill hundreds of orders all the time and have tons of happy customers.We did in fact give you an offer that was still much lower than our advertised price - but that was an amount that we were able to do.We're sorry we won't be doing business with you.All The BestThe Classy Home

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order for a king bed and a night stand on 5/**/15 for a total of $750.35, including shipping.The order number is [redacted]. I received a confirmation email the same day. I received an email on 5/**/15 saying the order will be shipped between 6/**-6/**/15. I paid with an [redacted] credit card and the payment is showing on my account.On 6/*/15 I received an email from the company saying that the prices on the website were wrong due to a technical error and now the price is $1760.69 but if I pay additional $500 I can keep the order.I spoke to [redacted] at ###-###-#### and she said they will not honor the price I purchased the items for and I would have to pay an additional $500 at least. Also, she stated that there were other orders as well, just like mine.When a consumer, as my self sees or hear an advertisement, whether its on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading.The Federal Trade Commission enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears in newspapers and magazines, online, in the mail, or on billboards or buses. When the FTC finds a case of fraud perpetrated on consumers, the agency files actions in federal district court for immediate and permanent orders to stop scams; prevent fraudsters from perpetrating scams in the future; freeze their assets; and get compensation for victims.Please see all attached emails I received from The Classy Home Company.Desired Settlement: I would like to receive the merchandise I purchased under order [redacted] (king bed-headboard,rails,footboard- and night stand at the price that I purchased it for, which is $750.35 including shipping.Please see all attached emails I received from The Classy Home Company.

Business

Response:

Hi [redacted], Please accept our sincere apologies for the error on the website.Please see the following script that is posted in Terms and Conditions: Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, and other information. The Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice. The Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).Mistakes could and unfortunately do happen.We were willing to lower the price significantly; but you were not interested.The order was therefore canceled and the money was refunded to your account.

Review: I ordered a curio cabinet on 4/**/14 and received it via Fed Ex on 6/*/14. When un packaging the product, there were several defective pieces and I was unable to assemble the product. On the evening of 6/*/14 I emailed the company concerning the order and requesting a refund. I then received a response back on 6/*/14 asking if ordering a replacement piece would fix this. On 6/**/14 I emailed pictures of the damaged parts to the company and insisted on getting a refund because I was overall completely dissatisfied. Per their delivery I was to be given the opportunity to inspect the goods for any damage and this was not honored since it was left at my door. I received another response from the company on 6/**/14 asking if ordering replacement pieces would solve the problem. I emailed the company again on 6/**/14 advising them I was still wanting a refund and no replacement parts. I received another response on 6/**/14 from the company advising they would be unable to take the product back and that a replacement part had been (still hasn't been receive to this day} and that I would have to pay a 25% restocking fee long with any additional shipping charges to send it back to them. I have saved all conversations I have had through email with this company.Desired Settlement: I would like a full refund.

Business

Response:

Hi,

We're really sorry for the trouble the costumer is experiencing with his product. Since the issue involves some hardware, and replacable parts, we unfortunatley cannot take the product back. The necessary parts were shipped via UPS soon after the problem was reported, under tracking # [redacted], and is out on the vehicle for today's delivery.

Since the product should hopefully be perfected by using the new parts, we can only take back the product as per our company's terms and conditions; which states that we charge a 25% restocking fee on any returned item, and the costumer is responsible for shipping costs to him, and to return.

Sincerely,

The Classy Home

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive a refund for the defective product. Per the delivery policy, I was to be given the opportunity to inspect the item and this was not fulfilled. If I would've discovered this problem when the product was delivered I would've denied the delivery and saved myself this inconvenience I am having to deal with now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

We fortunately have the replacement parts for this cabinet available. We've already sent you the entire hardware package, and part J. After that you've requested part L, and we've actually sent it out last week. It is on tracking number [redacted], going with UPS. You should receive the part tomorrow.

We're sorry for the inconvenience this order has caused.

Rocks!

Very happy indeed with the quality, service and price I got @ the classy home.

Being my first experience with them I was somehow nerves but at the and everything went smoothly from the ordering on to the timely delivery.

Speaking with the reps they were very kind and helpful, trying to get me the best according to my needs & budget.

I really appreciate this place & would shop again with them.

Review: I was called on Monday by Classy Home and told that my couch would be delivered the following day (today). They said the afternoon. I called three separate times, starting from 9:00AM on to follow up and make sure it was still being delivered and to get a more accurate time for delivery as I work a half hour away and needed time to get back to my apartment. My last call was at 3:30 and they said delivery was running late but was still planning on coming. Come 5:45 I get down to the apartment and call again and the customer support line is closed for the day. No call from the delivery guy, no call from customer support to say that the couch wasn't being delivered. In New york, it is very difficult to schedule furniture/move in for some buildings, and it's also very frustrating having to reschedule meetings/work commitments thinking you have to leave at any point during the day (i could not take off work given it was less than 24 hours notice the couch was being delivered).

Please be considerate of people's time and perhaps give them a call if the delivery is in fact, not being delivered, or really, any change of what was previously told to the customer.Desired Settlement: Please let me know when I can expect my couch to be delivered. And really delivered this time.

Business

Response:

Hi,Thank you for contacting our store.Per our driver, this order was delivered to you midday today. We sincerely apologize for the missed delivery yesterday.As compensation for the inconvenience this order has caused, we'd like to offer a $20 refund.Please advise if we can apply it back to your credit card account.Thanks for your understanding.-The Classy Home-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please credit my account the $20 as offered by the company.

Sincerely,

Review: Purchased on the internet an [redacted] Porter TV Stand #697-20 on 3/**/14. It arrived damaged and as an "assembly required" piece of furniture. The assembly required part was not disclosed prior to purchase. I requested to return the item but was told I had to select replacement parts from a diagram and keep the piece of furniture. They promptly sent replacement parts and I did everything the way they told me but the TV Stand is still not complete as incorrect parts were sent multiple times. Some replacement parts required a high skill level to transfer doors and latches so I hired help. It is now 5/**/14 and the unit is incomplete and The Classy Home has stopped communicating with me (probably because I have become irate with them). The unit did not assemble well and does not meet my quality standards of similar [redacted] items from a recent previous purchase (from a different vendor).

I have emailed full descriptions of the problems, along with photos, and they continue to blame me. I have requested that they send someone to look at it but they ignore me.Desired Settlement: My first choice of settlement is a product return with 100% refund, including shipping. My second choice would be that I keep the unit and receive a significant (75%) refund along with making the unit complete. My third choice is a full refund and I'll keep the unit "as is" and pay someone to repair it and make it complete.

Business

Response:

To whom it May Concern,

We apologize for any aggravation this may have caused.

The issue of setting up is something that we never stated on our website either way and the customer had assumed that this comes assembled. While we do feel bad; we can't take any responsibility for that.

We then sent new brand new parts for any part that arrived with any defects.

In the meantime; the customer chose to file a charge-back with his bank for his purchase, and it is now being negotiated with the bank.

Kind Regards,

The Classy Home Claims

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The companies stated policy is to return or repair at their discretion. They knew I did not want the item from the first day that I received it yet they chose to force me to keep it and send replacement parts. The replacement parts were not as complete as the original parts so there was much additional work required. I had to hire someone to help in relocating doors and latches and hinges. The new replacement drawers do not fit the unit, however, the original damaged drawers do fit. They blame me for improper assembly. This is very puzzling, especially since I sent photos of the parts with a measuring tape included in the photo to prove that the new parts are incorrectly sized.

I have complied with them from the beginning and they have continued to fail to provide me with a complete, quality unit as promised. This ordeal has been very stressful as I had to store and protect many parts from damage while waiting for new parts. New parts that don't fit correctly and the unit does not have a professional appearance as they claim to provide as they repeatedly use the word "perfect" to describe this item. The bottom line is that they forced me to keep the unit, the unit is incomplete, I have incurred additional expenses to comply with their choices , and the unit does not have a quality appearance (as compared to other items that I own from the same manufacturer) ,and now they are ignoring me. They wonder why I filed a charge-back with my credit card company?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you so much for your assistance. We never got the money back from the back. The customer now has the unit with all the parts and the money. Would you be able to close this complaint at this point? Please feel free to contact me with any questions or concerns you may have.



Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The statement "We never got the money back from the back (bank?)"should read: The credit card company reviewed the complaint and agreed with the customer. The final resolution was that The Classy Home failed to provide a usable product so the customer was REFUNDED his money.

Yes, this case can be closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased ashley sofa, loveseat, 2 side chairs, 2 end tables and 1 coffee table. I received it in January. The couch was noticeably deformed. The back was overstuffed on one side and the buttons slanted instead of being in a straight line. A chairs legs are crooked. I contacted them immediately by email. After several emails I was told they were contacting the manufacturer. This was in January. I've received no other contact regarding the couch. I've asked for a replacement. I need help. They were.bought online and shipped to Billings, MontanaDesired Settlement: I want the couch replaced. I've got a entire suite of the same furniture and want it completed. At my age this is probably be the last set I'll purchase. I want to look like what I ordered.

Review: I have been in a battle with them over the purchase of a brand new sectional for months now to no avail. Received the items in what I would consider absolutely destroyed condition. Immediately notified them of the slices in fabric, tears in seams, missing pieces, the list goes on...

Their response? Oh, they can send a random technician out to repair my "brand new"(I put in quotes, as I'd expect better quality from used [redacted] sofas) furniture.

Would you spend thousands of dollars on "new" furniture to turn around and have someone come out to repair it upon delivery? I would consider that "used" or "refurbished" if a "new" product requires immediate repairs, before you've even set it up!

I see no end in sight & have had their dilapidated "furniture" sitting in my basement for months, but they will not pick up. I have never had such an issue with a merchant in my life.

I can't say this strongly enough, their pricing seems impressive, but when you receive someone else's used furniture, that they'll send a technician out to reupholster upon delivery, yeah, what a joke!Desired Settlement: Pick up the damaged furniture & issue my credit

Business

Response:

Hi, We shipped out the customer's order and it arrived with damage. According to our terms and conditions we work with repair and replacement parts as opposed to just shipping out new pieces. We told the customer that we can have a repairman go out and repair the pieces.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Return policy states:[redacted]

I notified them immediately of the damage to the entire shipment & they did not respond until I had gotten my CC company involved. Likely that they would not have responded at all, if I had not gotten them involved. Their return policy clearly states to accept damaged merchandise & to contact them for return of it within 14 days, which I plainly did.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have noticed you decided to update your returns info page, likely in direct response to my issues. Thankfully I have attached a screen capture I took months ago, before you had a chance to change your policy, again, after my issues..."You may return your purchase within 15 days of receipt for an exchange or a refund as long as the furniture is in its original condition..."I contacted you within 24 hours of receipt, to which you would not reply until I involved my CC company & now you have changed your return policy in direct response to my issues! It's that is not a fraudulent, deceptive business practice, I don't know what is...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,Our return policy states that merchandise may be returned within 15 days, further it states that any return is refunded less a restocking charge and shipping fees. If you wish to return the order the fees will be deducted from the return.According to our terms and conditions when it comes to damaged merchandise we do work with repair as opposed to shipping out new pieces of furniture. We are trying to work on the claim and would appreciate cooperation.Thank you for your understanding.

Review: I ordered a couch from The Classy Home on July [redacted]. The couch arrived on July [redacted], and unfortunately when I removed the item from the plastic, I realized it was the wrong couch. I immediately alerted the company with accompanying pictures, and have been attempting to get a refund and have them pick up the couch for a month now. After three weeks of telling me they were "investigating," they finally agreed to pick up the item last Wednesday. Unfortunately they never came. I am now stuck with the wrong couch, out of pocket $1,333.51, and dont know what to do.Desired Settlement: I simply want them to pick up the couch, which still has the tags and is in perfect condition, and refund me in full.

Business

Response:

Hi, Thank you for voicing your concern. Our driver actually tried calling you on Sunday in regards to the pick-up, but he couldn’t reach you. The number that we have on file for you is ###-###-####, let us know if there’s any other number the driver can reach you at. We’ll be waiting for your response.

Review: We ordered 2 loveseats and a chair and a half for $1544 (this includes the $149 for shipping.) It arrived with the shrink wrap intact on all 3 packages. We unwrapped the furniture and found a rip in the upper right back corner. All 3 pieces had the exact rip in the exact same place. We noticed that the other corners had cardboard protecting it, while the right corners only had shrink wrap. We contacted the company on Feb. 6 and asked for a refund or to replace the damaged furniture. They responded that we would get a 25% restocking fee. I'm not sure the reason to restock damaged furniture. They also said that we would pay delivery to return it. We said we'd be fine with paying the $149 return shipping. They replied it would be more money than that. Now they are offering a compensation fee of $75 for each piece or have someone come and reupholster it. We're concerned on how they are going to fix it without reupholstering the entire back piece (or it would look like a patch.) Aside from this, it is brand new furniture that should be damage free with original parts (not refurbished.) We are still concerned with perhaps them sending damaged goods to begin with and we did not order discounted, damaged furniture. They commented that the rips on the back are probably against a wall. Ours face the hallway. The concern is paying good money and receiving flawed furniture and the small rips may in time get larger. We hoped to have this furniture for years.Desired Settlement: We would like for the company to resend us three new pieces and pick up the damaged furniture they sent us without a further inconvenience for us.

Business

Response:

To Whom it May concern,

We truly feel bad about the defects on the furniture that the customer received.

we try to do our best with the packaging to ensure the safest shipping for the products. Unfortunatley some items to end up arriving with defects.

We then follow our usual protocol of either offering compensation if the customer is ready to keep as is - where in this case we offered $75.00 per hole, but could now offer $110 per hole = $330 refund.

Or, we order new complete panels for the defective section (now this is the complete back panel sewn together by the original manufacturer to ensure that the material and cut is exactly the same.) once this pc. arrives from the manufacturer we then have a professional upholsterer come out, remove the defective panels and replace them with brand new ones - resulting in brand new undamaged units.

We will need to go with one of these options and are waiting for our customer to decide.

Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please keep complaint ID: [redacted]open until the following actions take place:

1) The material has been ordered and received

2) Appointment with the upholstery company has been made

3) Most importantly, the furniture is fixed to our satisfaction

The Classy Home is trying to resolves this issue on their terms. We are the customer. I think most businesses forget that. First we were offered $75 per hole. They stated in their response to you they offered $110 per hole which was not true. The second offer was $125. Also, when we wanted to send the furniture back they were going to charge us a 25% restock fee for damaged furniture. How can they charge us a restock fee on a damaged product? In addition, we would have to pay the freight back to them. To us that is not taking care of the customer.

Hopefully this issue will be resolved soon.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Furniture not fixed yet. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

please provide more information.

Review: I ordered a twin bed with a trundle for my 2 year old's bedroom. It cost me over $500 and when it arrived me and my husband tried to put it together. First of all the quality of the bed is way below the standards.

During the assembly we noticed that one of the side panels for the trundle drawers is completely broken. I understand in their T&C they ask you to inspect the package upon delivery but I don't see how that is possible when the bed arrived in three separate boxes which were huge and heavy. I'm I suppose to open it all up outside while the delivery guy is there and take everything apart?

Also, a metal part in one of the holes is missing (where the drawer slider goes) hence we cannot secure the screw. While these might sound like minor defect due to them we cannot complete the assembly of the bed.

Another problem I am having is the thin wooden panels that support the mattresses. Every time a person sits or lays on the mattress they make a noise and it feels like they are about to snap. Definitely not an investment I was looking for. Every time I put my toddler to sleep I am questioning the safety of my child.

I tried calling the company last week, their voice mail said they were closed until Friday, [redacted] June due to some holiday/vacation so I left a voice mail. I opened a case on their own website, attaching pictures etc. I also emailed but there is no response.Desired Settlement: I want them to come pick up their bad quality defective bed and refund me the money.

Business

Response:

Were terribly sorry to hear about the defects to this order. We've been

busy in the past few days, as we were out for a holiday for a few days

last week, and were still catching up on the emails.

We've forwarded the issues and the photos to the manufacturer, well let you

know as soon as we hear back from them, in regards to the parts needed.

Thank you for your understanding.

-The Classy Home-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I mentioned in my complaint it wasn't only about the missing and broken parts. The base boards for the mattresses are extremely weak and I don't trust my child to sleep on this bed as they might snap at any time. The product overall is extremely bad quality and this is not a $511 investment I was looking for. I need them to pick up this bed asap and return my money as it is not worth it.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We understand your frustration; but the shipping company has charged us $140.00 to deliver and quoted $175.00 for the return.

In addition to the 15% restocking fee.

We apologize for the costs; but these are expensive charges and we really can't take it back unless you agree to these costs.

Otherwise we could continue to work with replacement parts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Never seen a company conducting business in this fashion. I will make sure I spread the word.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I had a real easy time shopping on the [redacted]

got my delivery fest with no problems

thank you

Review: I purchased a bed from this company on March **,2015. It arrived on April **,2015. Both the headboard and footboard were damaged. I notified the company on the next business day due to them being closed when I got out of work. The company tried to negotiate a discount for me to keep the bed. I informed them I wanted a brand new bed that I paid for and not some floor model that it looked like they sent me. The said they would put in a new order that they said was coming from California. I waited patiently. They said they would exchange the bed that was previously delivered with the new one. I stayed in touch with the company to stay updated on when I should expect my delivery. I contacted the customer services representative on June *,2015 and she became very unprofessional and obnoxious with me. I told her that it has been almost 3 months and I still haven't received my replacement bed. I then told her that I would like a full refund and that I wasn't interested in continuing the purchase from them. She told me that my bed was on it's way and I couldn't get my money back. The delivery truck arrived yesterday June *,2015 at approximately 5:30pm. While attempting to remove the boxes off the delivery truck. The delivery personnel noticed that this bed too was damaged. They didnt remove it from the truck. They said they would take it back to the warehouse and notify the company. I called the company at approximately 11:39am this morning (June *,2015) and I spoke to the same individual whom once again had an unprofessional attitude about the 2nd damaged bed. She told me that she would let me know what's going on. I made several attempts to resolve this issue but I'm not getting any resolution to this issue. I purchased the the bed for $2021.12 including taxes. I'm just asking for my full refund.Desired Settlement: Refund of $2021.12

Business

Response:

Were waiting for both sets to be returned to our warehouse.the second set was refused and we never got pictures.Once this is returned we will inspect and see if this qualifies for a full refund.Please check back in about 2 weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been settled. They came and picked up the original bed on Tuesday, June [redacted],2015. My boyfriend and I had to carry the bed to the curb because the truck company they hired to pick up the bed refuse to even help us carry it. I had to ask them to move the truck closer to our house. They were not trying to assist us in anyway.

The Classy Home is trying to make a profit from the damaged bed. They do not want to give me a full refund. I'm sure they knew the bed was damaged when they shipped it out. I have photos that proves they tried to cover up damages and imperfections on the first bed they sent. You can clearly see where they used some type of stain trying to conceal where parts of the headboard had chipped. They were hoping that I would take the discount they offered me to keep the bed. But when I didn't accept their offer the problems and unprofessionalism began. This company is very unprofessional. I just want a full refund. They sell damaged furniture and email you not to refuse it stating that it may delay the resolving the issue. I didnt refuse the first bed and look how long it stayed in my sunroom, 3 whole months. Ridiculous! If it wasnt for me contacting the Revdex.com of New York, I would probably still have the bed just taking up space in my sunroom.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], We apologize for all the aggravation this order has caused.According to our policy; we needed to wait until the order gets returned to our warehouse first.The full refund has been applied to your credit card on your account.Thanks again for your patience and understanding.The Classy Home

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the Milari Queen Sleeper Sofa, a brand of the Ashley Home Furniture Stores, with The Classy Home on August *, 2015 with no problems. I was sent an email that my order was processed, and I would receive a tracking number with delivery information. I was not sent the tracking number, but instead sent an email after I telephoned to inquire about delivery and informed that I would receive the delivery on August ** or **. I finally received the sofa on August **, after I was given the delivery driver's telephone number and scheduled the delivery myself.

Upon viewing the merchandise after delivery, I noticed a small rip in the upholstery in the front of the sofa. In addition, I saw that a plank of wood was nailed [with 2 nails] to the left bottom side of the sofa which caused the wood structure of the sofa to be damaged. I was told the plank of wood was nailed in the merchandise to stabilize it during transportation. I immediately took photos of the sofa [within 1 hour of delivery], telephoned the company to inform them that the sofa was damaged. I also sent the photos the same day.

I received an email of apology and confirmation that they agreed there were damages to the sofa. I was told I would be sent replacement materials by mail and the company would send a repairman to my home to repair the damages. I instead stated I don't want a refurbished or repaired sofa. I purchased a brand new sofa, or wanted a full refund.

Over the course of the week and after sending more photos, the company has already mailed to me along with a tracking number a replacement part. I again stated I wanted a new sofa or full refund. According to their policy, they will deduct a 25% restock fee [so they do sell refurbished merchandise] from my refund and charge me shipping costs to return the sofa.Desired Settlement: As far as I am concerned, I do not want any merchandise from this business in my home. Their business practices are unethical, unjust, lack integrity, and they provide disrespectful and outright bad customer service.

I want a full refund and to return the sofa at their expense, not mine.

Business

Response:

We truly apologize for all the aggravation this order has caused.According to our terms: we need to go with the repair.We already have a repairman standing by and ready to make the appointment for the repair.(the problem with us taking back items is that we end up dumping them when they come back - we don't resell returned items)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAs I stated in my original complaint, the Classy Home is FORCING me to keep the Milari Queen Sleeper Soda which was delivered to my home damaged. I paid full price for a brand new sofa and am entitled to what I paid full price for. I am glad they agreed in their response to my complaints that the current condition of the sofa is damaged and in need of repair--which is why they have a repairman standing ready to repair it. I am equally glad that they have agreed that the sofa is damaged and need only to be "dumped" which is what they say they would do with it when it is returned to them confirmed by their statement: "the problem with us taking back items is that we end up dumping them when they come back - we don't resell returned items."I am expecting a full refund for the return of this damaged sofa, or a brand new sofa--one that would not be in need of any repairs or refurbishing.Thank You.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted]We truly are sorry for all the frustration this is causing you. and we're sorry that you feel we are trying to get away with not taking care of the matter.Please understand that this is just the way we need to do in accordance with our terms and conditions.we will be paying for the repair and the unit will be totally restored to perfection - the torn panel will be changed too.we appreciate your understanding.