The Classy Home

Hi,
Please see the attached order confirmations and transaction receipts from our store
According to our phone call records, we spoke to *** *** last week, who confirmed that the email confirmations which were sent to *** were in fact received;
this was the email address which was used for the initial order, which was placed on 7/**, and a processed order was emailed still before 7/** when the second order was placed
If you choose to cancel the second order, which was placed on 7/**, a 25% restocking fee of $and shipping charges of $will apply; which comes to the cost of almost the entire order
So please advise asap if you're interested in accepting the chair at a $discount, or if you want to cancel the order
We apologize for the inconvenience this order has caused, but we unfortunately cannot take responsibility for a mistake on the customer's part
Thank you for understanding
-The Classy Home-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
attached are copies of several correspondence back & forth with "The Classy Home 's representative, just to show you a fewCompensation was offeredNonetheless, I feel the reasoning behind my request for 50%-100% is fair & only the right thing to doI can tell you their slogan of "Hassle free deliver & courteous CSR" as shown below when this business is searched, is far from accurateIn fact many of their reviews have the same complaints of damaged parts, avoiding to replace parts or accept returns without giving you a run around & inconvenience you for days, weeks & month on in while they sit on your hard earned moneyNot Fair!!
The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy homeWe, at, the Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud possession more meaningful, we make every conceivable effort. To provide quality furniture at a most competitive cost, without much disturbance to our customer is our unique way to show our appreciation towards our customers, not only that, various offers, time to time discounts, hassle free shipping & courteous customer service are some of the most distinguished features of The Classy Home, that, truly makes us ‘Best among equals’.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Absolutely not! I would have never purchase items for them to be damagedThere is no way to repair the damage and I do not want a discount!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive a refund for the defective product Per the delivery policy, I was to be given the opportunity to inspect the item and this was not fulfilled If I would've discovered this problem when the product was delivered I would've denied the delivery and saved myself this inconvenience I am having to deal with now
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We could offer a $1,discount if you keep it as is. Please let me know if this would work

Hi,Thank you for contacting our store.Per our driver, this order was delivered to you midday todayWe sincerely apologize for the missed delivery yesterday.As compensation for the inconvenience this order has caused, we'd like to offer a $refund.Please advise if
we can apply it back to your credit card account.Thanks for your understanding.-The Classy Home-

Hi, Thank you for contacting our customer supportYour order was cancelled for a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,I feel truly sorry that you feel so misled.The Classy Home does have very low pricing on our siteBut, the price you selected was way below cost and our system would not allow it to go through.We, in not way wanted to offend you at all; we just couldn't carry through.We fulfill hundreds of orders all the time and have tons of happy customers.We did in fact give you an offer that was still much lower than our advertised price - but that was an amount that we were able to do.We're sorry we won't be doing business with you.All The BestThe Classy Home

We're truly sorry for the aggravation this order has caused.The orders were received separately and we therefore did not notice that you were trying to match the items.We completed the original order and had the order shipped: any order that you decide to cancel needs to follow our return policy. I do apologize for the delay in the order with the server; I see that it has been canceled and the money was returned to your account.If you'd still like to get the order; we could always replace it for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No not according to your policyYou have no business and you have no policyMy policy is American Customer Servicewhere you honor your wordSofa never shipped.Nothing more than full refund is how it's donein America!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,We apologize for the damage to your orderWe understand that the sofa and loveseat were damaged, and we want to give you a full refund for that.Although the tables were in good condition and refusedAccording to our terms and conditions, if an item is refused and is in good condition, there
will be a 25% restocking fee on those items.Would you want us to refund you in full for the sofa and loveseat, and less the restocking fee on the tables? Or would you want us to redeliver the tables?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The Classy Home has not reached out to me to make attempts to correct their wrong since March **, *** ***, I appreciate you taking the time to follow up with me regarding my complaint against The Classy Home. Also, I understand your decision to close my complaint since there is nothing further you can do to assist me. I have requested multiple times in previous emails that my complaint be escalated. However, I am perplexed as to why I was never given the opportunity to speak with the supervisor, *** *** *** or provided his contact information until our conversation on 4/*/ ** *** *** *** *** ** *** ** *** *** ***
** ***
** *** *** *** *** *** *** *** ** *** ** ** *** *** ** *** *** *** ** *** *** *** ***
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*** ***
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** *** *** *** *** ** *** ** *** *** *** ***
*** *** *** ***
*** *** *** *** *** *** ** *** *** *** ** *** *** ***
*** *** *** *** *** *** *** ** *** *** ** ** ** *** *** *** *** *** *** *** ***
* *** *** *** *** *** *** *** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,Our return policy states that merchandise may be returned within days, further it states that any return is refunded less a restocking charge and shipping feesIf you wish to return the order the fees will be deducted from the return.According to our terms and conditions when it comes to damaged merchandise we do work with repair as opposed to shipping out new pieces of furnitureWe are trying to work on the claim and would appreciate cooperation.Thank you for your understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The merchant claims they shipped the order they received from their online advertising platform or processing system That may be the case The problem, however, is that their website misadvertised or misprocessed the order The merchant saying that they processed the order as they received it is totally irrelevant to my contention that their advertising/processing systems are misleading/flawed The merchant is still refusing to accept any responsibility for the mistake and I sincerely doubt they intend to do the honorable thing When placing an order with this company, it is possible that it will go smoothly However, if there is any problem with the order, do not expect them to help even if the problem originated on their end
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Return policy states:*** *** * *** *** ** *** ** ***
*** * *** *** *** *** *** *** *** *** *** ** *** *** ** ** *** *** ** *** * *** *** *** ***
*** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** ***
I notified them immediately of the damage to the entire shipment & they did not respond until I had gotten my CC company involved Likely that they would not have responded at all, if I had not gotten them involved Their return policy clearly states to accept damaged merchandise & to contact them for return of it within days, which I plainly did.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,We do feel sorry about the mix-up, however we don't keep stock of our items so the reason for the fee is because we will now have to store the item in our warehouseWe unfortunately cannot take responsibility for a consumer's error, we have to follow our terms and conditionsAs a courtesy we offered a discount if the customer keeps the tableIf he wants to return the table we can lower the restocking charge to 20% from 25%.Thanks for your understanding

Buying from this company has been the most awful experience I have ever had with an online retailer
After we purchased the sofa online, which they stated was in stock at the time, we receive an email saying that the item is back-ordered and will take about a month and half to come in
After a month of wait we decided that the wait was too long and sent an e-mail (as this is what we are told to do by a representative at TheClassyHome) that we wanted to cancel itWe received an email, surprisingly, the day after, saying that it shippedAll of a sudden they had it in stock
We called saying that we do not want it and that we will not accept delivery, only for them to drop the sofa off a week later in our building, with a signature of our janitor
I am months pregnant and had to drag the full boxed around the condo so that I can come into my kitchen
Now they want to charge us 25% re-stocking fee and shipping both ways
I have never had an experience as awful as with TheClassyHome

Hi ***, We're terribly sorry about this delay.the shipping company has accidentally divided this order on two separate tailors.The 2nd part is scheduled to arrive soon and will be delivered sometime next weekWe don't have an exact date, but the shippers will call to
schedule as soon as they schedule the truck,Thank you so much for your understanding; we truly appreciate your patience.The Classy Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***