The Classy Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Return policy states:
[redacted]
[redacted]
[redacted]
 
I notified them immediately of the damage to the entire shipment & they did not respond until I had gotten my CC company involved.  Likely that they would not have responded at all, if I had not gotten them involved.  Their return policy clearly states to accept damaged merchandise & to contact them for return of it within 14 days, which I plainly did. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I received a message indicating I could either take delivery of the couch with a discount, or try to sell it to someone in my area. Since it hasn't been delivered, and I already purchased another, more expensive couch, I have no room or desire for the missing couch. I am certainly not going to try and sell it to my neighbors. I expect you to take responsibility and issue a refund. You can surely have it delivered to your warehouse and sell it to someone else. Especially since a discounted price was referenced, I am certain you have the capability of refunding my payment. I paid in full, in good faith. A reputable business would take responsibility for lack of service and lack of communication regarding the status of my order. I was forced to reach out multiple times with no response, and I see now your website is under maintenance. I will also submit this to my support ticket when the site is up and Facebook Messenger, because, as I also indicated before, I would like all responses in writing, and responses seem to be hit or miss. In addition, I will forward this to the Revdex.com to file with my complaint. It seems others have also had issues. If I receive a refund for merchandise not provided, I will be more than happy to withdraw my complaint. Furthermore, since you indicated you have already rerouted the shipment once, it seems you could route it back to your warehouse, since it was not delivered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The statement "We never got the money back from the back (bank?)"should read: The credit card company reviewed the complaint and agreed with the customer. The final resolution was that The Classy Home failed to provide a usable product so the customer was REFUNDED his money.
Yes, this case can be closed.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

The customer purchased a bed from our store.We had it delivered in February, that is when we had snow in N.Y. We do apologize that is was delivered 8 P.M. at night, that is because the driver was backed up in the deliveries  due to the harsh and difficult weather. Some of the parts arrived...

broken and damaged. The customer notified us of all the issues and we immediately contacted the manufacturer to get the parts ordered. Ordering parts unfortunately does sometimes take a bit long, since it's not a complete item and the manufacturer has to get them. We did not ignore the customer's phone calls or emails, usually the responses were within two days that the email was sent. Now that the parts were already delivered we will definitely compensate our customer for the inconvenience of the matter. We offered $100 compensation for the inconvenience and the customer is requesting 100% compensation. We are not offering a discount for any damaged parts, since the bed is now in perfection and can be used for many years. We do think that a refund of $100 is pretty fair , since the matter is now resolved and we are only refunding for the inconvenience of the matter.

Hi [redacted],
 
We're so sorry for the delay in response.
 
I've gotten your request approved and have refunded the money to your credit card on your account.
 
We've refunded 100% for your cocktail and end table and 50% for the other end ...

table.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The customer service representative told me that my order would be shipping today, so that I would have it by the end of the week.  According to their website, the order has not shipped, and I have not been given any shipping information.  I have been trying to call them, but nobody is answering their phones again.  So I believe that, while this solution would have been acceptable to me, this information was given to Revdex.com and me, in bad faith, and the Classy Home had no intention of following through.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thanks for getting back to us with the photos. We’re again truly sorry for all the damage and inconvenience. We’ll work on ensuring this shouldn’t happen again.The additional $50 has been refunded to your account. Sorry again for the inconvenience, and we hope you enjoy the furniture.

Hi [redacted],   I apologize for the delay in the response.   We were wondering if perhaps if we’d raise the discount would you be interested in keeping the table? Perhaps you could sell it to someone in your area?   Please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your reply again stating it was a "typo" or "human error"  regarding the advertisement of a product your company was selling.  However, I will never accept that as business being resolved.  The apology can only go so far.  I was misled by the advertised price and feel the company should have honored their mistake and corrected for further purchases.  I did not commit any wrong doing other than place an order that was processed, funds withdrawn from my account, told I needed to pay more money to continue processing my order or cancel order, and then filed complaints.  How this company is permitted to continue business when they falsely advertise a price to get a customer to order and then once a person makes an order the company either demands more funds to process order or it will be cancelled.  Honestly that sounds like a scam to me, "pay more funds to process order or it will be cancelled".  Thank goodness I did not send the requested additional funds and had my order cancelled.  Also glad I paid via [redacted] to have the protection of guarantee getting my originally paid funds reimbursed.  I will never do business with this company again and will spread the order to my friends and family of the potential scam they run by advertising lower prices initially nd then requesting more to process and finalize an order.Thank you and have a great day!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received a couch with a nail in the leather and ripped up dust shield at bottom of couch from shipping. They would not replace the item. We paid $1000 for the couch + $150 shipping, so we wanted a new couch. They said they would give us $65 or they would have it reupholstered. If I wanted a reupholstered couch, then I would have gone to a consignment shop to purchase one. In the end they gave us $160, but we don't get any repairs on the couch. So we bought a $840 + $150 for shipping couch that has holes in it. CRAZY customer service!! Buyer beware...don't buy from this company!! Terrible service!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAs I stated in my original complaint, the Classy Home is FORCING me to keep the Milari Queen Sleeper Soda which was delivered to my home damaged.  I paid full price for a brand new sofa and am entitled to what I paid full price for.  I am glad they agreed in their response to my complaints that the current condition of the sofa is damaged and in need of repair--which is why they have a repairman standing ready to repair it.  I am equally glad that they have agreed that the sofa is damaged and need only to be "dumped" which is what they say they would do with it when it is returned to them confirmed by their statement:  "the problem with us taking back items is that we end up dumping them when they come back - we don't resell returned items."I am expecting a full refund for the return of this damaged sofa, or a brand new sofa--one that would not be in need of any repairs or refurbishing.Thank You.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Receive the parts will not fix this situation. The track has came out of the wall taking some of the wall with it. Even if I received a new part I would have to drill a new whole above or below which would make the draw crooked. I also noticed last night that the corner of the night stand looks like it has been broken off then reglued. I want a new night stand shipped and the damaged nightstand picked up from my residence at my convenience since I will be out of town. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, Thank you for voicing your concern. Our driver actually tried calling you on Sunday in regards to the pick-up, but he couldn’t reach you. The number that we have on file for you is ###-###-####, let us know if there’s any other number the driver can reach you at. We’ll be...

waiting for your response.

See the 2 attached refund receipts. When the chair was confirmed as delivered we refunded the difference of the $50. The two refunds come to a total of $50.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 .
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I disagree  it says chemicals on chairs causes birth defects and cancer. I can't take that chance with my unborn grand children  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,Thanks for getting back to us.We've refunded $200 back to your credit card account.Thanks for your understanding.

The shipping company actually tried calling the customer, but couldn't reach anyone. Once we have a correct contact number for them we can have them reschedule the delivery.Thanks for your understanding.

Hi,Thank you for contacting us in regards to the matter.
We do understand the customer's disappointment and truly apologize for the inconvenience of the matter. The customer placed an order with us and the items was by mistake incorrectly listed on our website, the item number and...

price was only for the foot board. We notified the customer of the error shortly after the order was placed and explained that we unfortunately can't honor the  price since it's even less than the amount the item will cost us. There was an error on our website and we unfortunately can't honor the price advertised at the time. The price on our website was changed right away.
Thanks for the understanding.

We apologize for your frustration.
The shipping fees show in the cart prior to checkout.
This order has already been received into our warehouse from the manufacturer but has not shipped yet.
We therefore have refunded her money less the 25% restocking fee on the item.