The Classy Home

Review: I ordered a coat rack from this company. It was supposed to be delivered between 2/**/2014-2/**/2014. It was never delivered. After multiple emails and phone calls I asked the company to cancel my order and refund my money. Got confirmation that I would be refunded by email on 3/**/2014. As of 4/**/2014 I still do not have my money refunded. I was told it would take between 7-10 business days. This company had failed to provide me with my purchased item and has now failed to provide my refund.Desired Settlement: I expect my money to be refunded immediately. I have been dealing with this company since the beginning of February and would just like to be refunded. I have been more than patient in waiting.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Despite numerous emails, Classy Home continues to ignore our issue. This is NO WAY to treat a customer that just spent a lot of money on brand new furniture that arrived damaged, and some of it didn't even arrive the first day. This was after waiting for it to ship a number of weeks, without being notified by Classy Home of this, despite their website saying they would do so. The love seat arrived with damaged show wood all over, and the side arm rests make crinkling noise, due to being damaged by shippers. The sofa does not make any of those noises, and is in acceptable condition, except for an indentation in one of the arms from how it was wrapped. The coffee table arrived with a damaged lower shelf, and then the replacement shelf that shipped was also damaged! We are still waiting for this replacement. While waiting, we discovered 2-3 cracks at the top of one of the legs of this coffee table. Not surprising it is damaged also, since it came in the same box as the badly damaged shelf. One of the end tables arrived damaged as well, which they replaced. Why do they keep ignoring their customers????????? Their website says... " The merchandise that is shipped to you is insured with the shipping company to protect it from damage that may occur in transit we will try to work out the problem to our customer?s satisfaction. We will try to repair the damaged item to the best of our ability and at our cost. ... If we are unable to repair the item we will exchange it for you free of charge. if we can?t replace it we will refund the order. We will be happy to work together with you to make your shopping experience with us be a wonderful one!" This experience has been a small nightmare, nothing wonderful about waiting weeks for brand new furniture, only to have most of it arrive damaged, then be ignored by the business that took our money for it.Desired Settlement: 1. Acknowledge my emails, and reply to them. 2. Replace the damaged coffee table. 3. Replace the damaged love seat. 4. If unwilling to replace the above, then issue me a full refund immediately.

Business

Response:

Review: Purchased a chair and the estimated shipping date was 3-4 weeks later. Two business days later decided to cancel order because we found the same chair significantly cheaper and could get it shipped sooner. When we requested to cancel we were told they would charge 25% of purchase price - but the item hasn't even been shipped yet and won't for 1/2 month later! Very disappointed!Desired Settlement: Refund the full amount - let future buyers be aware of the 25% fee!

Business

Response:

Hi,Thank you for contacting our customer support.The customer placed an order with us for a recliner and we sent him estimated ship dates. The dates we estimate are generally accurate, although it sometimes changes.The customer asked to cancel the order, however at that point it was too late since we already had the item in our warehouse. Once we have an item in our warehouse any cancellation is refunded less a 25% restocking charge and shipping fees.As a courtesy we increased the discount on the order.

Review: This product was "garaunteed" to ship the first week of December. It was pushed back a month and we dealt with it. Now it was delivered- BOL showed all four pieces etc. We only received 1 piece of the 4 after having to take off work and now they say they can't tell us when we'll see the rest of the couch. They won't refund my money either.Desired Settlement: I want my couch or a refund.

Business

Response:

Hi [redacted], We're terribly sorry about this delay.the shipping company has accidentally divided this order on two separate tailors.The 2nd part is scheduled to arrive soon and will be delivered sometime next week. We don't have an exact date, but the shippers will call to schedule as soon as they schedule the truck,Thank you so much for your understanding; we truly appreciate your patience.The Classy Home

Review: I have contacted this business about this sofa since the day it was shipped. When the sofa arrived with loose fabric on the back of the sofa. I contacted the store immediately that afternoon. The sofa is not against a wall so the defect is VERY noticeable. In November the sofa started coming apart. There is a large (9 inch) hole at the seam along the back of the sofa. There is also stuffing coming out on the back of the arm of the sofa where that seam has split, and finally there are 2 out of 3 of the seat cushions that the seams have torn in at least one spot and most of them have 5-6 inch tears at the seams on the inside of the cushion. This furniture has always felt like the left arm was loose and the arm squeaks when you sit down. At this point (since it was July when we ordered the furniture but we didn't receive it until September) I would just like a refund. This sofa is literally falling apart.Desired Settlement: Please refund the $495 for the Ashley sofa.

Business

Response:

This is manufacturers issue.We have told her that this is still under review.AS soon as we get this settled we will let her know.